Call Center Tips: How Best to Utilize Your Call Center Agents, Whether Outsourced or “In-sourced”

Managing your agents’ productivity can be difficult whether they’re on-site or not, especially if you’re outsourcing your call center. So how can you manage employee satisfaction while still getting the most work out of them while they’re at the phones? There are a number of ways to improve productivity in the call center and still manage your agents effectively. After all, a call center lives and dies on the performance of its agents.

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