Vendor Contactual Telax FrontRange Voice
Solution Type
Company Logo
SaaS Yes Yes No
Software (On-premise) No No Yes
Multichannel Support
Email Yes Yes Yes
Fax Yes Yes Yes
SMS No Yes No
Voice Yes Yes Yes
Web Chat Yes Yes Yes
Call Center Features
Automatic Call Distributor (ACD) Yes Yes
Computer Telephony Integration (CTI) Yes Yes Yes
CRM Integration Yes Yes Yes
Integrated Voice Response (IVR) Yes Yes Yes
Knowledgebase Yes Yes Yes
Predictive Dialer No No No
Call Center Management Tools
Agent Management Yes Yes Yes
Call Monitoring Yes Yes Yes
Call Recording Yes Yes Yes
Real-time Monitoring Yes Yes
Call Handling
Inbound Call Center Yes Yes Yes
Outbound Call Center Yes Yes Yes