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Alpharetta, GA — June 13, 2007

GM Voices Inc., global leader in the production of prerecorded voices for speech recognition, interactive voice response (IVR) and other automated voice applications, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

GM Voices Inc. is the developer of brand-consistent, prerecorded voice personas, prompts, messages and greetings used by a wide range of technologies, including IVR, speech recognition, automated attendant, voice mail, GPS navigation and website audio guides. The company’s natural-sounding, prerecorded voices are produced in world-class recording studios using a stable of male and female voice actors from around the world. With various versions of English and more than 60 other languages, the firm helps Fortune 1000? companies communicate more effectively with a consistent brand anywhere around the globe.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“We’re excited to be a part of this great Avaya program,” said Marcus Graham, CEO of GM Voices. “We can now provide more voice talent choices and options to customers, with greater integration with Avaya products. As Avaya customers expand their operations around the world, we can help them speak the local language with voice automation and customer self-service applications.”

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)–a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“With the involvement of companies like GM Voices Inc., our Avaya developer community has become a catalyst for rapid innovation — creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. GM Voices Inc. is a Gold member of the Avaya DeveloperConnection program.

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit http://www.devconnectprogram.com.

About GM Voices Inc.

GM Voices, Inc., founded in 1985 by CEO Marcus Graham, specializes in producing audio treatments for a variety of applications, including telecommunications, speech recognition, multimedia and Internet web pages in English and more than 60 languages. With dozens of voice actors working remotely from studios around the world, the company produces thousands of pre-recorded voice segments weekly. GM Voices website: http://www.gmvoices.com

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The City of San Luis Obispo won APCO’s 2011 Horizon Award for technological innovation in a communications center by using a custom-designed Avtec Scout console that supports P25 standards.
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Richmond Hill, Ontario — January 20, 2010

Esna Technologies Inc. (Esnatech), a leading Unifed Communications software developer, today announced that its Telephony Office-LinX SIP based application server is compliant with key IP telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The Telephony Office-LinX 7.1 helps businesses Unify & Simplify all of their communication needs. The application is now compliance-tested by Avaya for compatibility with: Avaya Aura? Communications Manager 5.2 and Avaya Aura? SIP Enablement Services 5.2.

“Having validation and compatibility with Avaya’s market leading Aura Technology, it allows our company to provide tested and trusted SIP based solutions to enterprise customers. Avaya’s SIP based Architecture with Avaya Aura helped us incorporate new technology easily and cost-effectively. Consequently new applications were uncovered, so we were able to integrate with an organization’s existing communications infrastructure with minimum investment into new or proprietary development.” Said Davide Petramala, Vice President Marketing & Sales, Esnatech.

One of the companies benefiting from the interoperability of Esnatech and Avaya solutions is UAIG, a business that specializes in automobile insurance. Jorge Espinosa from UAIG Insurance stated, “UAIG for a year now has been using the Esna Telephony Office-LinX solution that has been providing centralized messaging for our roll-out to Avaya Aura Communication Manager 5.2 with our Gateway deployments across the United States. The Esna solution is providing Speech Auto Attendant services, Voice Messaging and Unified Messaging on a single platform. We are very pleaed with the products performance.”

Esnatech is a member of the Avaya DevConnect program ? an initiative to develop, market and sell innovative third party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold Member of the program, Esnatech is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. A team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya Compliant. Doing so ensures that businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure ? speeding deployment of new applications and reducing both network and implementation costs.

“By offering compliance testing to the many innovative companies like UAIG who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,? said Eric Rossman, Vice President Developer Relations and Technical Alliances, Avaya. “They are able to use Unified Communications to connect employees and customers to information from wherever they are, over whatever device they have available ? getting more out of their multi-vendor network and delivering new value to their bottom line.”

“Companies like UAIG are expanding the choices available to Avaya customers,” stated Rossman. “With a broad selection of standards-based solutions that are compliance-tested for interoperability, businesses can use communications strategically in their operations and make critical information readily available to both clients and employees.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Esnatech

Founded in 1989, Esnatech has been committed to developing advanced Unified Communication solutions that deliver core value growing organizations. Our mission remains to develop and provide industry leading communication solutions that integrate seamlessly with existing infrastructure and optimize the way businesses communicate. Esnatech communication solutions are designed for “real-time users” providing advanced features, investment protection, and platform upgrade capability without the planned obsolescence prominent in the communications industry. Esna Technologies powers over 40% of the telephony providers in the SMB market with it?s messaging, mobility, and presence platforms. Esnatech markets and distributes their products through global OEMS and VAR partners in over 28 countries worldwide. For more information please visit http://www.esnatech.com

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Related Avaya Contact Center Press Releases

SALT LAKE CITY — December 20, 2005

Contexo Media Inc., a business information company, today announced it has hired Richard Horsley as its sales and marketing manager, and Mark Poole as its customer operations manager.

Horsley will be accountable for building a sales and marketing organization to promote Contexo Media?s products and services in new and existing markets. Poole?s responsibilities include enhancing the customer experience by improving customer service and data collection and verification, as well as overseeing accounts receivable and product fulfillment.

?We are thrilled to have such knowledgeable and experienced additions to our team,? said Treavor Peterson, president of Contexo. ?Having both Rich and Mark onboard gives us the ability to expand our reach and further our goals of continually providing the highest quality business information products.?

Before coming to Contexo, Horsley worked at Marketstar Corporation as a Hewlett-Packard ProCurve account executive and as one of its HP ProCurve SMB marketing managers. Prior to Marketstar, he was a sales supervisor and coach at Convergys. Horsley received his master?s degree in business administration in 2003 and his bachelor?s degree in business marketing in 1999, both from Weber State University.

?Since coming to Contexo, I have been amazed at how motivated and talented my coworkers are,? Horsley said. ?The people here foster an environment that promotes innovation and excellence. I look forward to contributing my own talents and skills in an effort to provide Contexo?s customers with quality business information products and services they expect and deserve.?

Poole was previously the call center/product operations and customer service director for Flying J, where he directed a 24/7 inbound call center that handled 45,000 calls each month. Before that, Poole worked as an operations manager at Bank Boston and as an inside sales manager for Cameron Ashley Building Products. Poole received his master?s degree in business and technical communication in 1995 from Utah State University and his bachelor?s degree in English with a minor in Business in 1992 from Weber State University.

?I am very excited to be a part of Contexo Media,? Poole said. ?With Contexo?s commitment to developing great new business information products, there are a number of exciting new challenges to be found along the road ahead, and I am enthusiastic about the opportunity to take Contexo?s customer service to the next level.?

About Contexo Media Inc.

Contexo Media is focused on delivering products and services to meet and exceed the needs of underserved business information customers in the public health market. For more information, please visit http://www.contexomedia.com or call 801-365-0700.

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Mountain View, CA — February 8, 2006

eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar on Thursday, February 16th, from 11:00 am to noon PST, featuring speakers from Gartner, eGain and Adobe Systems. The webinar will focus on trends, issues and best practices on managing security and compliance when financial services companies communicate sensitive information to their consumers and business customers, without losing effectiveness and efficiency.

Speakers will include Esteban Kolsky, director of CRM research at Gartner; Scott Lehrbaum, manager of business development at Adobe Systems; and Fred Szponer, director of financial services solutions at eGain.

Email and online customer service are critical differentiators for financial services companies across banking, insurance, brokerage, asset management, and related sectors. However, trusted electronic customer communications and document security present a challenge due to the sensitivity of information as well as government regulations that span content, transactions, processes, people and information transport. Moreover, information breaches such as phishing attacks are on the rise, further adding to the challenge and inhibiting adoption of online communication channels.

Attendees will learn how to:

?????Communicate securely and efficiently with consumers, business customers, and prospects.

?????Increase customer trust and adoption of electronic channels.

?????Enforce content, process and people compliance with industry regulations and trusted best practices while communicating with customers.

?????Manage the security of sensitive documents such as electronic statements, financial transaction information and other sensitive information across their entire lifecycle ? creation, transport, use, and expiration.

?????Capture customer wallet share through innovative and unique customer service.

Date and Time of Event

Thursday, February 16th, from 11:00 am to noon PST.

How to Register

To register, please fill out the registration form at:

http://www.egain.com/pages/egain_webinaregainw_16feb.asp?source=eGain%20website

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand?, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.

*Source: 2005 Forrester Wave report on eService and 2005 Patricia Seybold Group’s bull’s eye reports on cross-channel, cross-lifecycle customer service on overall customer service capabilities, knowledge management, architecture, and analytics

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Karen Thrash

eGain Communications

Tel: 650 230 7528

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Toronto, Ontario — February 8, 2006

24-7 INtouch, a leading call center outsourcer, announced today the launch of their new Nortel Networks Symposium Call Center Server and Succession 1000M Call Center PBX Telephone Switch, the most advanced call center technology in the industry. This new system has an array of new agent performance-enhancing technologies and capabilities that enable 24-7 INtouch to offer their clients more flexible solutions, customizable online reporting, and increased call efficiencies and productivity.

?For years, this type of technology has been accessible to only Fortune 500 sized companies with large volume campaigns, due to the associated high cost,? says Greg Fettes, President and Chief Executive Officer of 24-7 INtouch. ?Our mission has always been to invest in the best technology available in the industry and scale it back so that all of our clients, no matter what their expected call volume, can reap the same benefits as a larger company at an affordable cost. This is a strong value proposition that 24-7 INtouch continues to deliver, offering our clients access to superior levels of quality and solutions that are completely flexible and customizable to fit with their outsourcing needs.?

The Nortel Symposium Server is designed on an industry-standard platform to enable real-time database driven call routing, allowing for complex call scripting and skills based routing. It can also be integrated with multi-media transaction handling and web-enabled functionality. This robust system has multiple redundancies allowing for a stable call center environment with over 99.99% up time.

In addition, a major feature of the Nortel Succession 1000M is its comprehensive enterprise-level reporting capabilities that provide managers and clients with key decision making tools and critical marketing information — from real time displays to historical reports reflecting call activity, agent performance, sales statistics, and more.

About 24-7 INtouch

24-7 INtouch (http://www.24-7intouch.com) is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live web-based customer support solutions such as Live Web Chat and Email Response.

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BEAVERTON, OR — April 2, 2004 –

? Strategic Contact is a new, independent consulting firm focused on maximizing the strategic business value of customer contact. Strategic Contact is led by contact center technology and operations expert Lori Bocklund, who has 16 years? experience?11 as a consultant?successfully applying contact center technologies to business needs.

Strategic Contact helps companies optimize the value of their call center?and customer interactions?to achieve their goals. Clients include businesses such as banks, insurance companies, utilities, healthcare providers, retailers, associations, nonprofits, and governments seeking to define and execute customer contact strategy; and contact center/CRM vendors seeking independent insights to product planning, technology trend analysis, and education. Any company can now get efficient and cost-effective help with customer contact and technology strategy and achieve defined business goals. More information about the services offered is available at http://www.strategiccontact.com.

“Companies today recognize the need to be more strategic in their approach to technology and operations planning and implementation,? said Lori Bocklund, Founder and President, Strategic Contact. ?With so much change in business and technology, and the need to spend scarce time, resources, and money wisely, strategic, objective thinking is imperative. Strategic Contact delivers valuable consulting services companies need to realize higher levels of business performance.”

?Lori is a true thought leader in the call center community, and Strategic Contact will deliver excellent technology and operations insights to their clients and our industry,? said Brad Cleveland, President and CEO of Incoming Calls Management Institute (ICMI). ?We are excited about working with Strategic Contact. Along with providing educational services through ICMI channels, Lori will be leading the Technology Professional Interest Area (PIA) of ICMI membership services. She’ll be part of a team that provides our members with access to the industry’s top professionals.?

Strategic Contact is offering ?Jump Start? projects to help companies that are ready to do call center business and technology planning but have limited resources to get started. These services enable clients to achieve their goals through such projects as voice over IP migration, call center outsourcing, information technology planning and realignment, and virtual call center design. Strategic Contact?s web site contains more information on these and other services, as well as important information for companies thinking about strategic call center planning and execution.

About Lori Bocklund

Lori Bocklund is a prominent speaker at leading industry events, and has presented seminars and tutorials to thousands of contact center professionals around the world. She frequently contributes articles on technology and operations to leading publications, including Network World, ICCM Weekly and Call Center Management Review, and is co-author of the book Call Center Technology Demystified (Call Center Press, 2002). She has a B.S. in Electrical Engineering from South Dakota State University and an M.S. in Electrical Engineering from The George Washington University.

In 2004, Lori will be speaking at ICMI Knowledge Exchange (http://www.incoming.com), Purdue?s Call Center Campus (http://www.callcentercampus.com), the Direct Marketing Association?s Teleservices Conference (http://www.the-dma.org/dmatelephone), and CMP?s Annual Call Center Exhibition (ACCE; http://www.ccdemo.com/CCw4/).

About Strategic Contact

Strategic Contact is an independent call center consulting firm that helps companies optimize the strategic value of their customer contact technology and operations. Strategic Contact?s services help clients achieve their business goals through planning and execution of projects such as voice over IP migration, call center outsourcing strategy, information technology planning, and virtual call center design.

Strategic Contact? is protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.

Contact:

Strategic Contact

Lori Bocklund, President

(866) 791-8560 or (503) 579-8560

lori@strategiccontact.com

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Call Center Outbound Calls

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When a Costa Rican bilingual call center agent makes an outbound telemarketing call, they are using a method of direct marketing in which a well trained call center telemarketer solicits to prospective customers to purchase services and offer products during a BPO outsourced campaign.

Outsourcing in Costa Rica gives your company the ability to expand into other markets by making call center outbound calls in both English and Spanish thereby giving your company an advantage over the competition during a global recession.

Call center outbound calls are the essence of cold calling that is mastered by properly trained bilingual call center agents. The job of making call center outbound telemarketing calls is often very rewarding and easy for a customer service agent or highly skilled telemarketer because they are able to handle rejection and do not take personally being hung-up on. They understand that they suffer a higher rate of rejection than those bilingual call center agents that only receive routine inbound calls to the call center.

Costa Rica’s Call Center’s outbound calls to consumers can be a very surprising experience for the person receiving the cold call since they are not expecting a well planned sales presentation at their convenience. Business to business call center outbound calls that are made from a bilingual Costa Rican call center are a more accepted method of contact and can make an outsourced outbound telemarketing campaign very successful.

Call center outbound telemarketing calls that are made from home lack the infrastructure, capabilities and support to handle a large outsourced outbound call campaign and may produce fewer conversions of calls to customers.

Outsourcing organizations that perform call center outbound calls can easily prospect customers by identifying behaviors such as past purchase history, credit limit, competition entry forms, previous requests for information and application forms that can assist when making a sale or financial commitment.

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Costa Rica has many Call centers making outbound calls that require a qualification process to determine which customers are most likely to purchase the product or service. An effective call center solution for outbound telemarketing systems often involve motivational approaches that must be based on one of clear explanation and fulfillment for the bilingual call center agent. Call center outbound calls have the capability of uncovering whether a suspected prospect is interested and therefore a qualified prospect they can follow up on with during future outbound telemarketing calls. A proper outsourced BPO telemarketing campaign can build trust between the bilingual Costa Rican call center agent and the client, as well as determining the true intentions of the potential client and the level of interest in the product or services offered.

There are a number of ways in which call center outbound calls can be very effective during a telemarketing campaign. One telemarketing aspect is for the Costa Rican call center to use a high quality, up-to-date database consisting of qualified prospects. Another method is to utilize cold calls as a simple way to make confirmed appointments for companies that outsource to a Costa Rican call center. Many charitable organizations, political parties and alumni associations often use call center outbound call solutions when making prospect calls to solicit donations. A call center management solution uses aggressive telemarketing to complete a live survey of the prospective or past customers of a client’s business in order to analyze the satisfaction with a particular product, service, brand, or company.

Costa Rica’s Call Center Call outbound calls can accomplish all of those tasks with ease by our highly trained bilingual call center agents.

Call center outbound calls are the key to countless North American companies that rely on cold calling for their existence. The skilled bilingual call center agents who are good at their profession can make a great deal of money. Call center outbound calls are handled by many simple procedures. The ideal first phase would be to call the person by name and introduce yourself to the prospect. Tell your prospect about the reason for the call and how long the outbound call will take. If they are willing and have the time to talk with you and then the call center agent must comply with the committed schedule. On the other hand, if the prospect asks that you contact them at another time, respect their wishes and make an appointment to call back at a later date. Call center outbound calls can result in either a closed sale or an established time to call the prospect back that must be followed up in a timely manner.

If the initial outbound call was initiated by a letter, postcard, email or some other Internet-based means, the bilingual call center agent must immediately confirm these details in the first part of the telephone call. A call center outbound call can be successful by making the potential customer feel more comfortable in communicating with the agent, thus moving the conversation closer to making the sale.

In today’s highly competitive outsourcing market, a closer proximity to the United States , Central Time Zone and Spanish language capability as an added value are now considered almost basic requirements when making a decision on what call center to use for your important project. Leaving this to chance is not even an option anymore. Many of the offshore call center agents are bilingual in their native Middle Eastern or Asian language which is difficult to the North American ear. Whereas Spanish is more useful and practical as a second language for potential untapped markets throughout the North, Central and South American populations as well as those countries where Spanish is either a primary or secondary language.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

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Call Center Outsourcing Fosters Business Growth

Five 9 is a call center management software all set to be used in the virtual or cloud platform for its fine operational capabilities. The software has plenty of user friendly features; making it a useful tool to function in the customer care services. Its innovative features make it suitable for agents to carry out different functions in the outbound and inbound call centers, contact centers and others to function in a convenient manner.

It is Five 9 that has come up with innovative solutions especially marked for delivering excellent performance without any further rise in cost. The virtual software has been designed to serve various aspects of call center operations including customer care, technical support, collections, data recovery, telemarketing and lead generation. It includes predictive dialing and auto dialing features that further simplifies the entire process. Some other features offered include campaign management, voice over internet protocol or VoIP, DNC compliance, ACD and skills based routing.

Many outbound call centre service providers are now looking forward to own this product in their arsenal as it is capable of offering comprehensive campaign management. Another important feature that is predictive dialing plays a leading role in boosting both profitability and productivity. This software also ensures that the cost per lead is reduced to a great extent and that too without building any negative impact on the lead.

Technical or tech support is another aspect of the call center industry. Here, technical issues regarding diverse products or services can be easily resolved over the telephone. Some of the benefits that technical support service providers can reap include increased first call resolution rates, improved customer satisfaction and shorter average handling time. This virtual call center tool is even capable of delivering improved customer satisfaction and loyalty.

The new software tool invented can also be used by the inbound customer service providers. In fact, using Five 9 virtual call center application can help operators to manage all the incoming calls from the customers as effectively as possible. With Five 9’s innovative customer service solutions, a customer service provider can enjoy greater productivity and profitability for a long time.

Call centers engaged in offering debt collection services can enjoy this unique technology as well. This tool is known for eliminating the hassles of high cost that is normally incurred for safeguarding the age old hardware based dialing system. As a result, the service providers can focus on their work. Some of the advantages that Five 9 and debt collection recovery software brings forth are reduction in the infrastructure costs, speedy communication with the debtors and rise in the recovery rates.

Today, the call center companies have every reason to rejoice. This revolutionary new technology is capable of offering them huge advantages. This can help their business to operate in the right way without any further rise in the expenditure. Due to the varied advantages that this software brings forth, most call center firms are now eager to lay their hands on this new technology to ensure operational excellence.

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