Compare Call Center Software

Redwood City, CA — March 24, 2011

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions today announced that it has been chosen by AlwaysOn as one of the OnDemand Top 100 winners. Inclusion in the OnDemand 100 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players. Contactual was specially selected by the AlwaysOn editorial team and industry experts spanning the globe based on a set of five criteria: innovation, market potential, commercialization, stakeholder value, and media buzz.

Contactual and the OnDemand Top 100 companies will be honored at AlwaysOn?s OnDemand event on March 28th, 2011, at Hewlett-Packard?s Worldwide Headquarters in Palo Alto, CA.

This two-and-a-half-day executive event features CEO presentations and high-level debates on how the Internet is disrupting how companies?from small businesses to large enterprises?create, store, distribute, analyze, and take advantage of their mission-critical data.

?As the digital information created by businesses continues to explode at astronomical rates, the need to store, manage, socialize, and share this information is becoming extremely challenging,? says Tony Perkins, founder and editor of AlwaysOn. ?By providing innovative technologies that help enterprises better compete in this new era of information complexity and move their data out into the cloud, the OnDemand 100 represents some of the highest-growth opportunities in the private company marketplace.?

?Cloud computing and SaaS continue to deliver innovative approaches and tremendous benefits to customer facing organizations of all sizes and we are honored that for the second year in a row the OnDemand editorial team recognizes our leadership in enabling this transformation,? said Chris Brennan, president and CEO of Contactual. ?Our customer expansion has seen unprecedented growth reflecting our commitment to enable organizations with simpler, faster, richer solutions compared to our competitors that enhance their customer experience and improve satisfaction and retention rates through more effective multi-modal customer interactions.?

The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long-standing dependency on specialized hardware and software. Delivered in the SaaS model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premises call center technology. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

The OnDemand 100 winners were selected from among hundreds of technology companies nominated by investors, bankers, journalists, and industry insiders. The AlwaysOn editorial team conducted a rigorous three-month selection process to finalize the 2011 list.

A full list of all the OnDemand Top 100 winners can be found on the AlwaysOn website at:

http://www.aonetwork.com/AOStory/Announcing-2011-OnDemand-100-Top-Private-Companies

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual recently won a 2010 Product of the Year award from Customer Interaction Solutions Magazine and was a 2010 AlwaysOn Global 250 winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit http://www.contactual.com.

About AlwaysOn

AlwaysOn is the leading business media brand networking the Global Silicon Valley. AlwaysOn helped ignite the social media revolution in early 2003 when it launched the AlwaysOn network. In 2004, it became the first media brand to socially network its online readers and event attendees. AlwaysOn?s preeminent executive event series includes the Summit at Stanford, OnMedia, OnHollywood, Venture Summit Mid-Atlantic, OnDemand, Venture Summit Silicon Valley, Venture Summit East, GoingGreen Silicon Valley, and GoingGreen East. The AlwaysOn network and live event series continue to lead the industry by empowering its readers, event participants, sponsors, and advertisers like no other media brand.

###

Find More Contactual Press Releases

Redwood City, CA — July 13, 2011

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, announced today that TMC (http://www.tmcnet.com), a global, integrated media company, has named the OnDemand Contact Center a recipient of a 2010 Communications Solution Product of the Year Award.

The Contactual OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premises call center technology and hiring a team to implement and maintain it. Delivered in the software as a service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee.

?Contactual was founded on the premise that software as a service and voice over IP (VoIP) would revolutionize the way companies interact with their customers and we are honored the editorial team at TMC recognizes our leadership in enabling this transformation,? said Chris Brennan, CEO and president of Contactual. ?The OnDemand Contact Center provides industry leading multimedia interaction capabilities, enhanced flexibility and end-to-end real-time visibility across call center operations?, added Brennan. ?With our cloud-based solution both Fortune 500 and small to mid-sized firms have experienced dramatic service level and cost improvements in their customer service, help desk, telesales and technical support environments?.

?Contactual was chosen to receive a 2010 Product of the Year Award for creating exceptional advances in managing customer communications,? said Rich Tehrani, CEO, TMC. The OnDemand Contact Center has shown benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Contactual. I look forward to more innovative solutions from them in the coming year.?

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2009 through March 2010 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2010 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. The 100% SaaS-based platform provides the rich functionality of traditional on-premise contact center systems without the long implementation delays, maintenance hassles, or hidden costs.

Contactual was recently named to AlwaysOn?s ?OnDemand 100? for the second year in a row, and won a 2010 Product of the Year award from Customer Interaction Solutions Magazine. Contactual is a previous AlwaysOn ?Global 250? winner, a CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award. For more information, visit http://www.contactual.com.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.

TMC is the producer of ITEXPO, the world?s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive?s Fastest 50 Award List. TMC expects to accelerate ITEXPO West?s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information. For more information about TMC, visit http://www.tmcnet.com

###

In this video Jonathan Judd, Director of Strategic Alliances at Contactual, explains the many advantages of combining the Contactual OnDemand Contact Center with your NetSuite CRM solution. Jonathan discusses how our out-of-the-box integration can dramatically reduce call handling times while improving customer satisfaction.
Video Rating: 5 / 5

Satyanarayan Jatiya (Former Union minister of Labour & Social justice) Speaking in National Seminar Program in Delhi arrange by Anand Sahu (Chairman Miracle Aasra)
Video Rating: 0 / 5

Unkind to mankind yo fully contactual deliberate Pointoutlet-2 90920101292.mp4
Video Rating: 0 / 5

Same as the original, but with music to satisfy contactual obligations. Also, the original has been removed for the same reason. Sorry, but enjoy the remix!
Video Rating: 5 / 5

How A Voluntarty Arrangement Can Help A Struggling Business

Under British law a voluntary arrangement is a formal agreement between a debtor and their creditors (the people/businesses they owe money to), and as such they can be powerful business debt help solutions.

Voluntary arrangements come in one of three variations:

Individual Voluntary Arrangements, or IVA’s are suitable for people who has a large volume of liabilities that they cannot keep up payments on (more than fifteen thousand pounds) and as such they are suitable for sole traders, as well as individual partners of a partnership or directors of a Ltd company, as well as individuals with personal liabilities.

A Partnership Voluntary Arrangement, is for businesses that are partnerships, and will cover all unsecured debt that the partnership owes, if there are no personal guarantees, or debts that the individual partners are themselves personally liable for then they as individuals are unaffected by the agreement as it covers only the liabilities of the organisation itself (as debtor) . That being said it is often case that the individual partners have had to give personal guarantees on the partnership’s liabilities and therefore it is common for an IVA to be setup alongside a Partnership Voluntary Arrangement.

Company Voluntary Arrangements, are for companies, and work much in the same way as an Individual Voluntary Arrangement or PVA but are based on an agreement between the business and its lenders on debts the business is liable for. Again it is often the case that the individual directors have had to give a personal guarantee on the business’ debt and as such an IVA may be arranged simultaneously with a CVA.

Voluntary arrangements are designed to last for 5 years, and over the period the subject of the voluntary arrangement can be granted an element of debt forgiveness based on what they can afford to repay, and at the end of the voluntary arrangement, as long as they have kept to the terms of the agreement, the outstanding amounts will be cleared.

Voluntary arrangements are all governed by the Insolvency Act therefore they need to be drawn up, and managed by an Insolvency Practitioner (IP), with whom responsibility lies to ensure the creditors are provided with all the necessary information in order for them to be able to agree the voluntary arrangement. For example all the relevant circumstances, reasons for being unable to meet their liabilities, and to detail where the creditor will stand if the arrangement is agreed as apposed to another form of action e.g. administration, liquidation or bankruptcy.

In the vast majority of circumstances a voluntary arrangement will be the best option for the creditors, in terms of the amount of return on the debt that they will realise if the arrangement is completed, and therefore an IVA, PVA or CVA is not always the best course of action for the business, or individual that is the debtor.

The main attraction of a voluntary arrangement is that, whilst it still provides the debtor an element of debt forgiveness, and legal protection from creditors it remains a private process between them and their creditors, so it is not made public. As such employers do not need to be notified, there are no any restrictions on the professional status of an individual, and businesses can continue operating.

Once appointed the IP will liaise with their client to produce a full financial statement , and take responsibility for liaising with the creditors. It is up to the IP to get consent from at least seventy five percent of the creditors for an arrangement to be able to proceed. It goes without saying that creditors are going to want to know valid reasons for the subject of the arrangement no longer being able to meet their contractual payments, and have reasonable confidence that a voluntary arrangement will be adhered to and run its full course.

That being said, a voluntary arrangement could be the most suitable option if your business has: Suffered from a bad debt Looses a major client, or contract Requires time to reorganise in order to continue to be viable Is receiving significant pressure from tax authorities The business leadership recognises mistakes that have been made in the past, and have identified how to do things better but require the time to turn things around

For a limited company there are a number of additional constraints on the size of the company in order for it to qualify, voluntary arrangements are primarily designed for helping individuals or small to medium sized businesses. Therefore a business entering into a voluntary arrangement will need to have less than 50 employees, a turnover of under £5million and be without significant assets.

If a debtor fails to meet their contactual obligations of the arrangement they will face formal bankruptcy, and this is one area for criticism from the Insolvency industry, with many professionals claiming that the terms of the arrangement should allow for some discretion if the debtor has a short term setback, but the arrangement still has a good chance of being successful.

Video Rating: 0 / 5

In this video Wendell Black, VP of Worldwide Sales and Marketing at Contactual, explains the advantages of moving to an OnDemand Contact Center.
Video Rating: 0 / 5

Redwood City, CA — December 1, 2010

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it will be a sponsor of salesforce.com?s Dreamforce 2010 conference (wwe.dreamforce.com). The conference will be held December 6-9, 2010 at the Moscone Center in San Francisco. Contactual?s OnDemand Contact Center provides cloud-based solutions to customer service, technical support, telesales and internal helpdesk organizations, eliminating the need for on-premise infrastructure or for agents to be physically located on-site. Contactual?s solutions are particularly well-suited for Salesforce CRM users seeking to manage customer interactions in the cloud. Contactual will be in booth #1124 in the Dreamforce Expo.

?Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes and we are delighted to return to Dreamforce this year as a sponsor?, said Chris Brennan, CEO and president of Contactual. ?Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the phone for service and support. Dreamforce is the ideal place for us to demonstrate how the OnDemand Contact Center has provided Sales Cloud 2 and Service Cloud 2 customers with increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across their contact center operations?, added Brennan.

Dreamforce is the industry?s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2, Force.com and more. Over the past ten years the cloud computing economy has radically changed the way companies operate. Now, the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions and breakout sessions.

Additional Information

????Register for Dreamforce: http://www.dreamforce.com
????Become a fan of Dreamforce on Facebook: http://www.facebook.com/dreamforce
????Follow @Dreamforce on Twitter: http://www.twitter.com/dreamforce

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn?s inaugural ?OnDemand 100? as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit http://www.contactual.com.

###

Find More Contactual Press Releases

New York — September 11, 2008

Integration Technologies, Inc.(IT), the market and technology leader in on-demand solution integration, today announced the availability of “InterWeave Lite for Quickbooks”TM for its Salesforce.com and force.com integration Solutions. InterWeave Lite for Quickbooks supports IT’s “Integrated Supply Chain” (ISC) Solutions for InterWeave Customers. ISC Solutions integrate “Best of Breed” Vendors; companies like Salesforce.com CRM, Nexternal and Merkatis Order Management System, Ascent’s Online Inventory and Warehouse System and Intuit’s Quickbooks.

These core applications are supported by Contactual’s On-demand Contact Center and HelpStreams Customer Service Application. Customers choose only the applications they need to build a customized Integrated Supply Chain Solution; this is not a legacy application which customers have no control over function or cost and it’s all configurable with the InterWeave Customer Portal (ICP).

“Our objective from the beginning was to provide our customers configurable integration options with applications important to them. InterWeave Lite for Quickbooks for our Salesforce.com and force.com customers compliments our full-featured integration Solutions, but at a fraction of the price.” said Bruce Magown, Chairman of Integration Technologies, Inc. “For our smaller customers, driving down price and driving up value, while simplifying the integration process was our focus – we have achieved our goal.” said Magown.

InterWeave Lite for Quickbooks complements the Integrated Supply Chain Solutions on the InterWeave Customer Portal (ICP). You register, select the applications for integration, select the combination of objects and flows – and generate your Solution – it’s ready to test. If you want a different combination of objects and flows – simply sign back in and re-configure your solution. There are no constraints or restrictions in how you set up your business flows and work processes. This is configuration management – not programming. The Integrated Supply Chain Solutions are excellent examples of InterWeave’s hub and spoke capabilities. Databases, on-line services, inventory management applications, web stores, order management systems – you can now integrate – the way you want to. Solution front-ends are logically disconnected from the backend, so if you outgrow Quickbooks, you simply connect to your next selection, ex. Microsoft Dynamics, Sage, Peachtree, etc.

The Integrated Supply Chain and InterWeave Customer Portal are examples of “Powered by InterWeave”. InterWeave provides the world’s first on-demand solution integration platform with unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM. See all our offerings at http://www.interweave.biz.

About Integration Technologies          

Integration Technologies is a pioneer in the development of technology Solutions for uniting systems, legacy applications, databases, workflows, and Web services, from within and across the enterprise as a service; and then extend those systems to connect with their suppliers and customers. As a leading Systems Integration solution, Integration Technologies InterWeave Product Suite offers a rapidly deployable and infinitely scalable Services Oriented Architecture (SOA) for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration – the deployment of Dynamic and Global Web Services. For more information, please visit http://www.interweave.biz.

About Salesforce.com         

Salesforce.com Salesforce.com is the market and technology leader in Software as a Service (SaaS) and Platform as a Service (PaaS). The company’s portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com’s AppExchange marketplace available at http://www.salesforce.com/app

exchange/.

As of July 31, 2008, salesforce.com manages customer information for approximately 47,700 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

For more information         

For more information, please visit www.interweave.biz.

Contacts:

Bruce Magown

Phone: 203-274-5226

Fax: 801-439-3476

Email: bmagown @ interweave.biz

Web: www.interweave.biz

###

Essex, CT — August 22, 2008

Integration Technologies, Inc. (IT), the market and technology leader in on-demand solution integration, today announced the availability of AscentTM in IT’s “Integrated Supply Chain” (ISC) Solutions for InterWeave Customers. ISC Solutions integrate “Best of Breed” Vendors; companies like Salesforce.com CRM, Nexternal and Merkatis Order Management System, Ascent’s Online Inventory and Warehouse System and Intuit’s Quickbooks. These core applications are supported by Contactual’s On-demand Contact Center and HelpStreams Customer Service Application. Customers choose only the applications they need to build a customized Integrated Supply Chain Solution; this is not a legacy application which customers have no control over function or cost and it’s all configurable with the InterWeave Customer Portal (ICP).

“The ICP offers an excellent on-demand platform for InterWeave customers to expand their existing applications with integration capabilities. Ascent provides customers with robust Inventory and Warehouse functionality in a SaaS form – the first on the force.com platform. InterWeave provides complete integration Solutions for Ascent; CRM’s like Salesforce.com, financial application like Quickbooks, Great Plains, MAS, eCommerce platforms like Nexternal and Merkatis and many more.” Bruce Magown, Chairman of Integration Technologies said. “And if a customers business or business processes change, simply sign-on and configure a new solution – it’s that simple. InterWeave aligns your business processes and workflows with your applications.” And now, On-demand Inventory on the force.com platform – completely integrated with CRM’s, financial applications, eCommerce and more – changes all the rules.”

“Recognizing the requirements of our customers, this partnership aims to close the loop by creating a complete SaaS ERP application on the force.com platform. Ascent delivers solutions that significantly reduce the time, cost and complexity without overhauling the customer’s business practices or interruption to their daily work load.” says VP of Sales and Marketing Shaun McInerney. “The Ascent Inventory and Warehouse Solution is the first On-demand inventory control solution designed specifically for the force.com platform. As a native application, a company can have immediate inventory, sales, purchasing and costing visibility across their entire organization.”

The InterWeave Customer Portal is another example of “Powered by InterWeave”. The ICP is the world’s first on-demand solution integration platform. The ICP provides unprecedented ease of customization and integration for force.com deployments, as well as enabling a whole new generation of on-demand applications. The ICP enables integration solutions to be easily created with point and click selections. The InterWeave Customer Portal can be found at www.interweave.biz.

About Integration Technologies          

Integration Technologies is a pioneer in the development of technology Solutions for uniting systems, legacy applications, databases, workflows, and Web services, from within and across the enterprise as a service; and then extend those systems to connect with their suppliers and customers. As a leading Systems Integration solution, Integration Technologies InterWeave Product Suite offers a rapidly deployable and infinitely scalable Services Oriented Architecture (SOA) for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration – the deployment of Dynamic and Global Web Services. For more information, please visit www.interweave.biz

About Ascent    

Ascent is the force.com Solution developed by Presicio Business Solutions. Precisio was founded in January of 2006 as a joint venture between Symbology Enterprises and Trent Network Technologies. Precisio delivers a totally-integrated inventory control solution that combines the core competencies of each. While Symbology is a leading provider of wireless inventory management products and TNT delivers warehouse computer network solutions, Precisio software combines both resources for a turnkey Inventory Control system. For more information, please visit www.myinventorynow.com

About Salesforce.com         

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of January 31, 2006, salesforce.com manages customer information for approximately 20,500 customers and approximately 399,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

For more information         

For more information, please visit www.interweave.biz.

Contacts:

Bruce Magown

Phone: 203-274-5226

Fax: 801-439-3476

Email: bmagown @ interweave.biz

Web: www.interweave.biz

###

Related Contactual Press Releases