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Redwood City, CA — December 1, 2010

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it will be a sponsor of salesforce.com?s Dreamforce 2010 conference (wwe.dreamforce.com). The conference will be held December 6-9, 2010 at the Moscone Center in San Francisco. Contactual?s OnDemand Contact Center provides cloud-based solutions to customer service, technical support, telesales and internal helpdesk organizations, eliminating the need for on-premise infrastructure or for agents to be physically located on-site. Contactual?s solutions are particularly well-suited for Salesforce CRM users seeking to manage customer interactions in the cloud. Contactual will be in booth #1124 in the Dreamforce Expo.

?Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes and we are delighted to return to Dreamforce this year as a sponsor?, said Chris Brennan, CEO and president of Contactual. ?Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the phone for service and support. Dreamforce is the ideal place for us to demonstrate how the OnDemand Contact Center has provided Sales Cloud 2 and Service Cloud 2 customers with increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across their contact center operations?, added Brennan.

Dreamforce is the industry?s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2, Force.com and more. Over the past ten years the cloud computing economy has radically changed the way companies operate. Now, the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions and breakout sessions.

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About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn?s inaugural ?OnDemand 100? as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit http://www.contactual.com.

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