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ControlCase has certified Lakshya Solutions for the Industry Standard and Coveted PCI DSS Certification

McLean, VA and Mumbai, India — December 22, 2009

Lakshya Solutions has achieved the industry standard and coveted Payment Card Industry Data Security Standard (PCI-DSS) Certification through ControlCase’s PCI-DSS Certification program.

The PCI DSS, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis.

The PCI DSS was created by major credit card companies to safeguard customer information and mandates that merchants and service providers meet and maintain stringent security standards when they process and transmit cardholder data.

The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

ControlCase’s qualified QSA’s (Qualified Security Assessors) performed the PCI-DSS Assessment.

Lakshya Solutions is a software development company. Lakshya primarily develops telecom based products and call center software. Lakshya has developed an IVR Payment Authorization solution for utility bill payment and online transaction.

The scope of PCI DSS controls is the payment IVR network infrastructure of Lakshya Solutions Ltd and the physical premises of Lakshya Solutions Ltd where the infrastructure will be hosted

About Lakshya Solutions:

Lakshya is a software solutions company working in the telecom domain and has a product and solution line that caters to contact centers (CommTEL CTI), IVRS equipped with speech (ASR & TTS), payment IVRS services and also India’s 1st in-memory caching database application – CSQL and IPCC Billing solution (SmartBilling). Having worked with global majors in the telecom domain. LAKSHYA’s client list consists of the major telcos, mobile operators, global BPOs, international food chain, school chain who have availed of various products and solutions from LAKSHYA. Reputed for a highly experienced & expert technical team which has developed all product & solutions from scratch, thereby enabling a single vendor, single point of contact for clients.

For more information, please visit http://www.lakshyasolutions.com

Mr. Samrat Banik

LAKSHYA Solutions Ltd

+91.99161.07407

About ControlCase:

ControlCase is a global provider of software, professional services, managed services and hosted solutions. Their offerings enable organizations to effectively manage their IT Governance, Risk Management and Compliance (IT GRC) efforts. Headquartered in the United States, with locations in North America, India and the Middle East, ControlCase provides compliance related solutions and services for companies and government agencies that require a consistent and repeatable means of complying with multiple regulations.

ControlCase is also a Qualified Security Assessor Company, QSA as certified by PCI (Payment Card Industry) Standards Council and an Approved Scanning Vendor (ASV).

For more information please visit http://www.controlcase.com.

ControlCase LLC

Ashwani Kaul, Vice President, Products

+1.703.483.6383

http://controlcase.com

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Promero Offers Free 30 Day Pilot for Oracle Contact Center Anywhere On Demand

Pompano, FL — December 30, 2009

Promero, a member of the Oracle Partner Network, announced today it will offer a free 30 day pilot for Oracle Contact Center Anywhere software as a service. The On Demand pilot requires no hardware or software to purchase. Long distance fees are additional.

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

????Multimedia ACD – Skills Based Routing
????Interactive Voice Recognition – IVR
????Blended Inbound/Outbound – Predictive Dialing
????100% Call Recording – Remote Call Monitoring
????Computer Telephone Integration CTI Screen Pops
????Multi-Site/Multi–Tenancy
????VOIP [H323 and SIP] or PSTN enabled
????Flexible Deployment Options – Cloud (Saas) or On-Premise
????Easy Integration – Workforce Management – CRM -Call Scripting

“Oracle is a leader in on demand call center software. Contact Center Anywhere On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient,” stated Gregg Troyanowski, president of Promero.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Power Dialer PRO in Action!

See Power Dialer PRO in action from one of our LIVE demo events! Like what you see? Want to start reaching more live contacts in less time today? Head over to www.PowerDialerPRO.com and get started, free for 7 days!
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LA Problem Solved Tour-Major Trends in Customer Service

Major Trends in Customer Service, LA Problem Solved Tour, Scott Welch from inContact

www.s3xage.cotoro.com trends – minnesota dui attorney, personal injury attorney colorado, san francisco tax attorney, tampa criminal attorney, texas tax attorney, family law attorney phoenix, marketing resource management software, pay per click marketing, website hosting service, contact management sales software, data disaster recovery, desk help software tracking, help desk tracking software, predictive dialing software, sales lead tracking software, issue tracking software, call center software, affordable web design
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Demo – inContact Feedback Web Based Application

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Promero – Oracle Contact Center Anywhere Wins Best Contact Center Solution at ITEXPO East 2010

Pompano, Florida — January 29, 2010

Promero, a member of the Oracle Partner Network, announced today that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference in Miami, Florida. ITEXPO East took place at the Miami Beach Convention Center during January 20-22, 2010.

?We were very pleased to participate at ITEXPO East 2010 and showcase Oracle Contact Center Anywhere call center software,? stated Gregg Troyanowski, president of Promero. ?Winning the Best Contact Center Solution award during this prestigious conference validates that Oracle Contact Center Anywhere is a world-class call center software meeting the needs of SMB as well as enterprise clients.?

?This week in Miami we?ve set new standards at ITEXPO in terms of attendee traffic, exhibitor news, and overall quality for the show, and we feel the best-of-show winners had to work even harder to stand out from our field of exhibitors,? said Rich Tehrani, CEO and group editor-in-chief of TMC. ?All of the companies that participated in ITEXPO have helped to make this our best show ever.?

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include:


Multimedia ACD ? Skills Based Routing
Interactive Voice Recognition ? IVR
Blended Inbound/Outbound ? Predictive Dialing
100% Call Recording ? Remote Call Monitoring
Computer Telephone Integration CTI Screen Pops
Multi-Site/Multi–Tenancy
VOIP [H323 and SIP] or PSTN enabled
Flexible Deployment Options ? Cloud (Saas) or On-Premise
Easy Integration
Workforce Management
CRM
Call Scripting
About TMC:

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 3,500 most visited Web sites in the world by Quantcast, an independent Web traffic ranking site, TMCnet serves an average of two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO), and 4GWE Conference (in conjunction with Crossfire Media). For more information about TMC, visit http://www.tmcnet.com.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle?s position as the world’s largest enterprise software company. Visit http://www.oracle.com/us/partnerships/index.html – http://solutions.oracle.com/partners/promero

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero?s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Demo – inContact Feedback Supervisor Dashboard

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Demo – inContact Feedback CSR Report Card Overview

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Administration, Licensing, Caller ID, Contacts
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