Archive for the 'Predictive Dialer' Category
Here’s an example of a dialer or campaign job given to the agent. The job can be preview, progressive predictive mode.
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www.pushbuttondialer.com Dennis Bayne wraps up the Combo Sale Course in Push Button Dialer.No comments
Delaware — October 30, 2009
DixiCorp Inc. is proud to announce its newly revamped website, Dixipe at http://www.Dixipe.com, incorporating communications services into one easy-to-navigate site.
Dixipe provides a fully integrated address book, connecting users to major instant messaging networks, allowing them to chat with all their contacts from a single, easy-to-use interface.
The software and the site’s main features are free. Users can purchase inexpensive pre-pay plans. Dixipe then transforms computers into a complete communications system, offering SMS and telephony services.
Many businesses are facing communications overload because of the explosion in ways to communicate over the internet and through mobile devices. Dixipe offers an uncomplicated way to stay connected on all levels.
Dixipe was released a few months ago by DixiCorp, a start-up founded in Latin America, which has already received seed capital from a group of angel investors and is negotiating a new round of funding with a venture capital group from South Africa.
“Dixipe exceeded our most optimistic expectations. After just a few months, we have received not only several awards and certifications from premium download sites around the globe, but a huge demand from our users. So we needed to ramp up our servers and revamp our website,” said Claudio Rodriquez, CTO of DixiCorp.
In addition to receiving glowing reviews, Dixipe’s redesigned site is also a certified secure site.
The new site includes Facebook integration, simplifying the log-in process. Users are being offered further incentives in the form of prizes for inviting a few friends.
For more information, please visit http://www.Dixipe.com.
About DixiCorp Inc.
DixiCorp Inc. is a communications and software internet technology company. DixiCorp offers enhanced solutions for businesses, including IP PBX and IVRs, feature-rich solutions for contact centers such as predictive dialers and CRM, plus unified communications utilities for the mass market.
p (dot) dawson (at) dixipe (dot) com
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St. George, UT — May 26, 2010
TCN is pleased to announce the release of its True Blended call technology. Building upon TCN’s innovative customizable outbound predictive dialer and agent gateway, TCN has now added an inbound component. Together, these outbound and inbound call technologies provide TCN clients with truly blended Agent Gateway and Predictive Dialing capabilities.
TCN CEO Terrell Bird stated that “technology should be facilitating, not limiting. TCN Inbound rounds out TCN’s customer contact suite to offer full IVR functionality – auto-attendants, call routing, after-hour information. The sky is the limit – and it’s all web-based and client controlled.”
Operating in a blended environment allows call centers to utilize their most valuable resources, full time employees, more wisely. Clients need no longer designate particular call agents to handle inbound, excluding those agents from the predictive or agent campaign. This impact of TCN’s True Blended solution alone is sufficient to help most clients improve successful contact rates by at least 20-50% over traditional outbound-only call campaigns. This increase is driven largely by efficiencies of scale in utilizing every agent for inbound and outbound; inevitable fluctuations in customer response rates are more efficiently spread over a greater number of call agents. Abandoned call rates diminish and the customer and call agent experience improves dramatically.
Additionally, the advancement in conducting simultaneous inbound and outbound campaigns from the same interface drastically improves manageability. Apart from reducing abandoned calls and improving the customer and call agent experience, this improvement also translates into a direct cost savings in telco and an indirect cost savings in call agent salaries.
TCN’s inbound component integrates the TCN comparative advantages that exist in TCN outbound technology. Connections between call agent and customer are still competed in less than one second. Agents taking inbound calls can receive identifying information about the customer calling in. Customer caller ID is also passed to the agent. Inbound calls can be routed using skills-based routing, decision blocking, and custom logic to direct customers to the appropriate call agents and to vary the customer experience depending upon criteria like time of day.
Customer self-cure is also available via TCN Inbound. Customers can be directed to URLs, automated payment systems, or mailing addresses. Additionally, client information can be captured and stored for processing, allowing payment capture and sophisticated interactive campaigns.
TCN is offering free testing of the True Blended technology to all takers. Call 866.745.1901 or email firstname.lastname@example.org for more information or to schedule a no-obligation demo, or visit http://www.tcnp3.com.
www.pushbuttondialer.com Dennis Bayne takes folks through a Back Office Tour of Push Button Dialer.No comments
www.pushbuttondialer.com Dennis Bayne begins his talk about the potential to explode your business exponentially. The REAL power is in the numbers.
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www.pushbuttondialer.com Dennis Bayne walks through the process of buying minutes for your Push Button DialerNo comments
Carrollton, TX (Vocus) October 19, 2010
This week, Certified Payment Processing (CPP) unveiled its new sales division, ISIS Direct (Isis). Isis is not the traditional ISO/agent model which is most prominent in the industry. Instead, the unique Isis sales channel will incorporate a hierarchical, ?down-line? structure.
Drawing from CPP?s extensive portfolio of past and current sales consultants, Isis will recruit, train and develop those looking for professional advancement and financial growth to work as Account Consultants. These consultants will have the ability to recruit and build their own field sales team members throughout the country to work directly with them to acquire new merchant accounts. When one of these account consultants is ready, they can also begin to recruit and train their own sales people. This is the hierarchical aspect of the structure.
?We don?t know of anything like it in our industry,? says Tony Norrie, General Manager for Certified Payment Processing. ?We believe the strength of this model comes from this personalized approach. The individual recruiting and the one-on-one training will build a strong relationship bond and greatly impact retention of team members. It will also generate rapid growth and create advancement opportunities for those in the outside sales force.?
Isis will use CPP?s operational infrastructure, including the predictive dialer/call center, payroll, training, marketing/communications, website design/development, application processing and human resources. And while Isis will focus on ?self-generated? sales calls, consultants will also be given pre-set sales appointments from the CPP call center.
?We have put the full resources and support of our twenty years of industry experience behind this new division,? says Norrie, ?Isis is uniquely positioned to build one of the strongest, most competitive merchant services sales forces in the country.?
In addition, CPP will use their recruiting department to help find and hire account consultants to work directly with these field sales teams. Account consultants are offered uncapped compensation, flexible hours, a generous bonus and residual package and comprehensive benefits. In addition, there?s extensive training, with ongoing, one-on-one coaching, all designed to help the consultants to succeed.
Those interested in learning more about working with ISIS Direct are encouraged to call 800-581-7303 or e-mail Isis recruiting at email@example.com.
About ISIS Direct/Certified Payment Processing
ISIS Direct is the newest sales entity for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. Now with three sales entities?TransTech Merchant Group, Summit Merchant Solutions and ISIS Direct?CPP has more than 30,000 active merchants and transactions of $ 3 billion. CPP is headquartered in Dallas, Texas.
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