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Jacada Announces Details of Vodafone UK Enterprise License Agreement for Jacada Fusion

ATLANTA, GA — July 28, 2005

Jacada Ltd. (Nasdaq: JCDA) today announced details relating to the enterprise license agreement it signed with Vodafone UK in the first quarter of 2005. Based on the successful outcome of an initial project in the customer retention contact center, Vodafone UK purchased an enterprise license and is implementing Jacada Fusion in more of its UK contact centers and retail outlets. As was announced on March 30, 2005, the software license agreement is expected to yield several million dollars over the coming quarters, with a portion of the revenue being recognized in the second quarter of 2005.

Vodafone UK is a member of the world?s largest mobile network, has 15.2 million UK customers and offers a wide range of voice and data communications.

Vodafone implemented Jacada Fusion to simplify how contact center agents in its SAVES group access and utilize applications across different computing platforms, as multiple problems resulted from having agents accessing two separate systems with no real-time data exchange or updates. With Jacada Fusion, agents can now access and utilize the separate systems through a single user interface, eliminating time consuming processes and tasks brought on by the disparate systems.

Through the single user interface, an agent can now look up customer information; perform a security check; check and order handset stock; build a deal; and automatically complete the wrap-up process.

?By employing Jacada Fusion, Vodafone has cut the time of a successful customer retention call by 50%, and we completely eliminated our manual call wrap-up process,? said Steve Johnson, chief architect at Vodafone.

?Vodafone selected Jacada Fusion because it provided a non-intrusive, rapid and cost-effective solution to help our retention group improve productivity,? said Johnson. ?Jacada Fusion met our criteria on several levels. It utilizes the systems we already have in place and is 100% non-intrusive, so it required no changes to our existing Windows and host-based legacy systems. In addition, the rapid design and development environment provided for an unmatched ten-week development cycle of the Jacada Fusion-enabled transactions.?

?Jacada is very pleased that Vodafone had experienced such success with Jacada Fusion,? said Jeremy Young, UK country manager for Jacada. ?We look forward to working closely with Vodafone as they deliver a Single User Interface company wide to their retail stores, inbound call centers, and corporate functions.?

About Jacada – Jacada solutions help customers rapidly simplify and improve high-value business processes while eliminating the traditional long and expensive systems replacement projects. Jacada solutions are deployed in over 100 contact centers to over 100,000 customer service representatives (agents) worldwide, and to millions of users through self-service applications designed to off-load contact center activity. Jacada has over 1200 customers worldwide including major Fortune 1000 corporations and government organizations such as AAA Mid-Atlantic, Bank of America, Caterpillar, Delta Air Lines, The Hartford, Lillian Vernon, the U.S. Navy, Nationwide, Porsche Cars North America, Prudential, Raytheon, and West Corporation. Founded in 1990, Jacada operates globally with offices in Atlanta, Georgia; Herzliya, Israel; and London, England. Jacada can be reached at or at 1-800-773-9574.

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to future financial results and plans for future business development activities, and are prospective. These statements include all statements that are not statements of historical fact and consists of those regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company?s financing plans; (ii) trends affecting the Company?s financial condition or results of operations; and (iii) the Company?s growth strategy and operating strategy (including the development of its products and services). The words “may,” “could,” “would,” ?will,? “believe,” “anticipate,” “estimate,” “expect,” “intend,” “plan,” and similar expressions or variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of the future performance and involve risks and uncertainties, many of which are beyond the Company?s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors including the performance and continued acceptance of our products, general economic conditions and other Risk Factors specifically identified in our reports filed with the Securities and Exchange Commission. The Company undertakes no obligation to update or revise any forward-looking statement for events or circumstances after the date on which such statement is made. The Company cannot assess the impact of or the extent to which any single factor or risk, or combination of them, may cause. For a more complete discussion of risk factors, please see the Company’s Form 20-F and other Statements filed with the Securities and Exchange Commission.

Jacada is a trademark of Jacada Ltd. All other brands or product names are trademarks of their respective owners.

Jacada Contacts:

Ann Conrad

770-352-1310 ext 382


Carl Nelson

NEI Communications



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Smartfon CTI CRM – import, czat, crm

Oprogramowanie Smartfon CTI CRM, przyk?ad pracy z importem danych, wewn?trznym czatem i nieskomplikowanym CRM

My perspective on working in a call centre.

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24-7 INtouch Selected As One of Canada?s Top 50 Emerging Growth Companies

Toronto, Ontario — September 26, 2005

24-7 INtouch announced today its 37th position in the sixth annual PROFIT HOT 50 ranking by PROFIT magazine. The PROFIT HOT 50 is the definitive ranking of Canada’s emerging growth companies. Published in the September issue of PROFIT and online at, the PROFIT HOT 50 ranks young firms by two-year revenue growth.

Between 2002 and 2004, 24-7 INtouch experienced a period of accelerated growth, with annual revenues increasing by 195% over the two years. This period was characterized by an increase in call center staff and management, investment into the latest call center technology, and implementation of aggressive growth initiatives.

?Being recognized by PROFIT Magazine as one of the top 50 fastest growing Canadian companies is a significant accomplishment and great honor for 24-7 INtouch,? says Greg Fettes, CEO and President. ?From the very start, our mission has been to offer innovative and professional customer service solutions to a wide range of businesses. We offer quality call center solutions that help our clients grow their business and build lasting relations with their customers. Our clients? success translates into our success.?

?The PROFIT HOT 50 recognizes entrepreneurial ambition and managerial excellence in Canada,? says editor, Ian Portsmouth. ?These companies have succeeded by meeting emerging market needs, creating better ways to do business and never hesitating to expand beyond our borders.?

24-7 INtouch?s growth has continued over 2005, as the company has been aggressively selling additional value added services supported by the call center, such as live chat, merchant payment services, and web design services. ?We have worked extremely hard at growing our business at a fast, but manageable pace,? says Fettes. ?Our momentum will continue over the next few years as we implement several new strategies to differentiate ourselves from the competition.?

About 24-7 INtouch

24-7 INtouch ( is a multi-channel call center outsourcing company that provides practical and affordable customer relationship management solutions across various industries. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, 24-7 INtouch is dedicated to helping clients increase their sales and strengthen their customer service. Currently, the company?s primary products are the outsourcing of inbound call center services and live online customer support solutions such as Live Web Chat.

About PROFIT: Your Guide to Business Success

PROFIT: Your Guide to Business Success, offers news, strategies, tips, interviews and other resources to the CEOs of Canadian growth companies. Each year PROFIT, which currently reaches more than 400,000 readers nationally, hosts a number of events that bring together business leaders in the fast-growth segment and champions the interests of those leaders. PROFIT was founded in April 1982 as Canada?s first national magazine geared to entrepreneurs.



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Akron, OH — September 29, 2005 a telemarketing services provider of inbound call center and outbound telemarketing services based in Fairlawn, Ohio is always on the cutting edge when it comes to internet technologies.

So it should be no suprise that TC announces the addition of a live world map of the last 100 visitors on the websites main page at

Company President Robert Kaiser explains, ” Our company services business in the United States and around the world. This exciting technology allows visitors to our website at to view this traffic live. The software TC is utilizing even displays the time of visit and visitor country and city of origin”.

Companies can get a free copy of the software at:

TelemarketingConsultant’s website also offers telemarketing tips, a telemarketing blog and other telemarketing services information.

Robert Kaiser

Revue Magazine

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Bedrijfsfilm Het Customer Care Center: bellen met de snelheid van het licht

Het Customer Care Center is een dienstverlening op het gebied van Outbound werving en Inbound klantenservice. Als topspeler in de markt heeft HCCC geinvesteerd in de nieuwste it technologie waaronder een software matige telefooncentrale in combinatie met de snelheid van Glasvezel. Tele2 zakelijk is als business partner gekozen voor telefonie en data. – Parcel shipping services have several benefits for clients. Shipment visibility enables fast package tracking data for deliveries as well as for returned products, minimizing inbound call center volume. When using the parcel services of package shipping companies, products usually arrive in good condition.

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Attorney Answering Services and Legal Answering Services by Alert Communications, Inc

Alert Communications ( has more then 40 years of experience with Attorney Answering Services and Legal Answering Services. Alert Communications (http is a leading attorney answering service and Legal Answering Services provider in both the New York & California areas. Based on our history of proven success, you can rely on Alert Communications for superior customer service and quality for all your attorney answering service and Legal Answering Service needs. We also provide customized plans for attorney answering services or Legal Answering Services to meet your legal business requirements.
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In this webinar, you will learn the basics of trade finance and what you need to know about getting paid for exports. You will learn about the range of payment methods used in export transactions and how to evaluate which is best for your business. You will also learn about letters of credit and US government programs for financing exports including a program that enables buyers to purchase your product or service. For more information, visit

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Outsourcing Inbound Call Centers: The Road to Successful Customer Care

Outsourcing Inbound Call Centers: The Road to Successful Customer Care

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Business organizations show reluctance in contracting an inbound contact center to provide customer services. Though they do agree that costs are reduced, but still they feel qualms on the capacity of a service provider to meet the objective of improving customer satisfaction for a longer period. Furthermore, they put no trust on the agents deployed by call centers because they have this belief that the telephone operators fall short in verbal communications and other required skills. The bad news circulating around about call center inefficiencies and ethical issues remain a steadfast barrier that prevents companies to risk their investments.

However, one of the roads in a successful customer care is through outsourcing. This is neither a fact nor a lie. Yet, it is a generally accepted strategy. If you want to liberate your firm from the costs and time needed to manage an efficient contact center, outsourcing is the choice. When you decide to concentrate your assets to core business, your top choice is to seek the assistance of an inbound house. And then again, you will contract a third party service provider if you want to obtain low costs without discounting customer satisfaction. Well, these are just snapshots of the outsourcing splendor.


A big issue in outsourcing is the transparency of a customer service solution. Meaning to say, customers must feel that they are calling your business entity that they are conversing with your workers. Customers need to speak with someone who knows your products or services by heart, who learns your work culture and your vision, mission and goals. In addition, it is but your unalienable right to demand that agents do possess competence in cross-selling and up-selling and that the contact center ought to quick respond to changes, both in the market where your company belongs and in your decisions as well. With this, you just have to exercise professional skepticism and due care in selecting a best-in-class inbound call center .

Aside from those mentioned above, here are some additional circumstances why you have to access the expertise of contact centers:

Your own customer care center deviates your focus on the core competencies of your business and resources are directed toward the services for customer support.

Your contact center is not producing the benefits that you expect to harvest. Thus, all investments, including time and efforts, are thrown away for nothing. This situation looks like you are adding costs without ROI.

The in-house call center casts key people skilled in product and service enhancements. The talents of this competitive workforce are exhausted not to the optimization of the developments for company offerings.

You only need a supplement and complement in your present customer care, something that serves as multivitamins to your existing programs.

Your firm lacks specialists in live answering service, expert order takers, effective handlers of inquiries and complaints, chat support and other services.

It is not of common knowledge that aside from lead generation, customer service is vital in customer relationship. The thing is when you opted to outsource your customer support, it is very crucial to pick the right telemarketing firm that fits into your shoes, that provides a wide array of services and that gives you and your customers quality aid while incurring reasonable expenses.



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Deborah Campbell is Customer Service Expert and a professional inbound telemarketing Consultant. To know more about inbound telemarketing services, visit

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Recommendations for Employee Training in Inbound Call Center

Recommendations for Employee Training in Inbound Call Center

Human brain is one of the finest technology that has the potential to turn every impossible dreams to a reality. But this is possible only when the process is systematic and guidance is provided to grasp the concepts in a sequential manner. If we take the example of an inbound call center, we cannot deny the importance of employee development and training. It is the foundation stone of success in any organization and needs proper up gradation and intensive care from time to time. As technology is changing at a faster pace, it is hereby essential to prepare the employees in respect to the particular job profile, they have been appointed for.

An employee in a call center outsourcing company may come from multiple backgrounds. But whenever you appoint the make sure that the candidate takes interest in the profile and align him/her as per the company’s interest and goals. Training offers them the opportunity to communicate with the innate goals of the firm and permit them to lay their path for the coming years. The human resource management professional are responsible for imparting the training sessions with a special attention to the present market dynamics. These sessions are not only important for the employees but also for the company that relies upon them for the future prospects.


If you want that your team of professionals excel the inbound customer services with a dedicated approach then you might have to take some considerations.

Most organizations keep their training programs optional due to initial high costs involved and do not consider it as an essential part of long term corporate strategy, which eventually will even out the expenses involved. Make training a necessity as it is very common phenomenon that mostly of the outsourced call centers minimize the training period in order to reduce the cost involved in it. Consider it to be the vital and try to develop some better strategies to impart the best by hiring best professionals.

Try to involve the management because without their participation all the training designs would fail. The entire training program can only be successful when there is a sufficient training manual or trainer is available with your firm. Training on a regular basis will maintain the skill levels of your inbound call center team and further motivate them to grow and get better at their professional areas of expertise.

Check out the results and measure the quality of work in comparison to the last project. You will be surely surprised with the success level going high and the confidence level of the employees that drive the business of inbound customer services to the top.

Maria Richards is one of the lead researchers associated with Call Centers India, delving into the realm of inbound call centers and Offshore inbound call center to help them serve you better.She is working as a Sr. Marketing Manager and responsible for the handling of Customer care services.

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Inbound Call Center Services Aid Real Estate Businesses

Inbound Call Center Services Aid Real Estate Businesses

Using a live operator to answer calls for a real estate business instead of voicemail, answering machines, or automation increases leads and leaves customers satisfied. Utilizing inbound call center services can be the difference between obtaining and losing customers. Live coverage for their office phones makes a great impression for potential and existing clients, and a business can lose calls if a live operator does not pick up.
Real estate agents are constantly out their offices dealing with showings, closings, and client meetings. Customers deserve a live response, and using an inbound call center service projects a professional image. They can act as a personal secretary for a real estate agent, at a small fraction of the cost of hiring one. Using a service makes live communication available 24 hours a day, seven days a week for customers.
Real estate is a competitive business, especially in a challenged economy, so every tool to gain an advantage over a competitor is helpful. There is a significant home inventory on the market, and there are qualified buyers out there. They just may be more difficult to find, so it is a disappointing loss if a lead falls through because a machine answered their call. A real estate business needs a competitive edge, and every interaction with customers needs to be personalized and productive.
There are many companies today providing inbound call center services. These companies handles inbound call center services and can aid in the real estate business by handling customers professionally and warmly. These companies supply live agents who can deal with leads knowledgeably, and can also send requested information by mail or email. Their representatives can take calls and then email, fax, or transfer the call, or follow any customized instructions.

Grace Enderlein is a freelance writer and editor.“Inbound Call Center Services Aid Real Estate Businesses” notes the competitive advantage that a live call center service provided by gives a real estate business.

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Proans Commercial.wmv

Professional Answering Service commercial. Complete inbound call center services. Call today at 1(800) 563-3717. Call today and ask about getting your first month for free!

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