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Fredericton, NB (Vocus/PRWEB) January 26, 2011

Indosoft Inc, a global provider of call center software for Asterisk, today announced the successful deployment of Q-Suite at VVM?s contact center operation in Johannesburg, South Africa. This deployment of Q-Suite enables VVM to extend its IP-enabled contact center technology platform, as well as leverage some of the enhanced features and functions within the call center software, including the ability to do CTI integration into its existing business application using Q-Suite?s .NET API.

As a leading call center software for Asterisk, Q-Suite offers a feature-rich, and scalable out-of-the-box software, delivering full ACD functionality, including skills-based routing, queue prioritization and dynamic IVR development. Its dialer for Asterisk supports advanced features capable of running multiple concurrent outbound campaigns in Predictive, Preview and Progressive dialing modes. An industry leading script builder tool for agent customer interaction allows integration of web-enabled applications and CRM within Q-Suite?s unique web agent screen. Q-Suite offers .NET and socket API for CTI integration to Asterisk for existing business applications. Detailed reporting capabilities round out Q-Suite as a complete call center software solution that is bound to satisfy the functional requirements of most advanced call centers.

With this deployment, VVM has acquired a new generation contact center suite for its Asterisk telephony platform. Asterisk has rapidly advanced to become the dominant hybrid PBX, offering the unique ability to seamlessly blend IP and TDM connectivity, while Q-Suite delivers new generation call center ACD features to allow companies to expand their Asterisk telephony infrastructure with the right contact center technology. As such, the deployment enables VVM to significantly expand its technology capabilities, implement an IP-enabled contact center with all the advanced functional requirements of a mature industry, avoid proprietary equipment lock-in, and provide improved service levels at a reduced cost.

?We were looking for a complete call centre solution that complied with the complexities of our business,? stated James Guthrie, Chief Information Officer at VVM. ?We have an existing IP telephony platform across our business which includes Asterisk and were looking for a robust call centre solution that would operate on the Asterisk platform and could scale to accommodate growth. After evaluating numerous call center software solutions available on the market, we selected the Indosoft solution since we found that it best supported the features and functionality that we required. After a period of use, we are finding that the system exceeds our expectations. Furthermore, we have found the Indosoft team to be both professional and eager to assist during the implementation and post-deployment phase.?

?In today?s extremely competitive call center industry, being able to outperform the competition is essential for many companies, but this increase in performance cannot come at an increase in expenditure,? stated Gabe Bourque, Chief Operating Officer at Indosoft. ?Q-Suite?s unique ACD and its use of Asterisk telephony make it ideally suited for companies like VVM, which require additional functionality while implementing a cost-effective migration to IP platforms. Q-Suite?s Web Interface and its rich API for CTI integration allow businesses to fully preserve features of mature, existing applications while incorporating an industry leading ACD and its contact center features, as well as extending to new additional capabilities inherent to IP telephony. VVM has sourced a call center solution capable of delivering the functionality, performance and stability required, all while enhancing their platform to improve productivity and reduce cost.?

About Indosoft

Indosoft Inc. is a global provider of call center ACD software for Asterisk. It has been deploying call center software and IP-PBX to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite call center ACD software for private label contact center technology solutions.

About VVM

VVM Inc. is a young, vigorous company with an outstanding record of growth over the short period since its inception in 1990. VVM operates effective debt collection & credit management services by efficient use of the latest technology and unique systems, which do large volumes of work quickly and effectively, resulting in high and cost-effective debt recovery.

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Toronto, Canada (Vocus/PRWEB) February 08, 2011

North America?s leader in hosted call center solutions today launched Skype integration, allowing users of the Telax Hosted Call Center platform to route and manage incoming calls received from a Skype ID. The ACD channel expansion increases the social media management options available with the 3.0 contact center solution, which already integrates with a number of digital media channels such as email, chat, Facebook and Twitter.

Koray Parmaks, VP of Marketing for Telax, explained the importance of the integration: ?Contact centers are adopting new models for service delivery ? companies are looking to connect with their customers through new channels. Telax is a leader in the social media integration space.? Telax Hosted Call Center’s cloud-based model allows all new and existing users of the call center software to immediately benefit from the release of Skype integration, without incurring any additional cost.

Skype is a major player in global communications: in the first half of 2010, nearly 6.5 billion minutes of calls to landlines and cellphones were made using Skype alongside 88.4 billion minutes of Skype-to-Skype calls. ?Given the popularity and response we’ve received from other social media integration and the sheer size of Skype, this was a logical next move as we strive to give our customers the competitive advantage in this changing contact center space,? said Parmaks.

About Telax Hosted Call Center:

Telax Hosted Call Center is North America?s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

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Alpharetta, GA — February 15, 2011

Knowlagent, a leading agent productivity solution for the world?s 10 million call center agents, announces the expansion of its leadership team. Kevin Kiernan is named as Senior Vice President of Sales, Eric Froistad joins as Chief Financial Officer, and John Wolf takes on the role of Chief Operating Officer.

As Sr. VP Sales, Kiernan is responsible for driving revenue and accelerating company growth as well as developing a thriving sales team. Prior to joining Knowlagent, Kiernan served as Vice President of Sales at FTRANS Corporation.

During his tenure, Kiernan developed and implemented a structured sales process, generating significant efficiency improvements along with leading development and launch of a new product offering to capitalize on market conditions. Prior to his position at FTRANS, Kiernan served as Vice President of Sales at Birch Telecom, a former leading Competitive Local Exchange Carrier.

Froistad has over thirty years of financial management experience, primarily in the technology sector. He has worked with both private and public companies in executive finance and operations functions. Froistad previously served as CFO at TSYS Loyalty where he closed $ 10 million in venture capital transactions and led a $ 40 million sale of the company to TSYS, a leading electronic payment processing company. He has also led early and growth stage companies through capital formation and restructurings, financial turnarounds, mergers and acquisitions, private exit transactions, and IPOs.

Wolf, who originally joined Knowlagent as VP Marketing and Product Management, demonstrated outstanding leadership and progress in marketing and product management of Knowlagent?s on-demand solutions. In his new role, Wolf?s responsibilities expand to include direction of customer care as well as professional services. Wolf continues to focus on accelerating company growth and ensuring Knowlagent solutions meet the unique needs of the call center.

Prior to joining Knowlagent, he was Assistant VP of Product Management at Equifax Personal Solutions, where he was responsible for managing a $ 53 million online product line. Prior to his position at Equifax Personal Solutions, Wolf was founder of MyoMarkets.

“Adding new and experienced talent to our management team is vital to the growth and expansion of our business,” said Matt McConnell, Knowlagent?s chief executive officer. “I have confidence that John, Kevin, and Eric will continue to accelerate our company?s success.”

About Knowlagent

Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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