Compare Call Center Software

Call center dialers: Makes business to stay organized and to run smoothly

If an individual or a businessman is looking ways to make calling easier and faster, one may go for a service known as . Mainly the call centers focus on consumer service and so they require dialers in order to increase their effectiveness and efficiency to handle so many customers. These dialers act as a terrific solution and asset for these call centers. In a call center or in a BPO, people focus on to make a lot of quality calls per day as many as they can. From these quality calls, they have to make as many as clients as possible. So for these quality calls, an organization avails these dialers.  

There are various types of dialers in call centers such as auto dialers and . These dialers are important in a BPO as they help in increasing sales. By having auto dialers, an organization can increase their number of calls. It is due to fact that they dial more calls than the calls dialed by the sales representatives to make those calls. In B2B or business to business call centers due to their more multifarious sales process & normally a higher profit on every call, there is need of these auto dialers.

If a businessman desires to reach a large number of people per day to increase business or sales, one can go for these dialers. People can also use it in the form of software or computerized telephone dialing system that they have to put it on their PC or hosted service. People can manage it easily through web. It is necessary to have dialers for a business as it allows businessmen to save their time and through phone their work will become more efficient.
 
When an entrepreneur has to call two or three clients in a day, it is ok with simply a dialer. But when a business needs a lot of calls per day in order to increase sales and to expand the business there is a great requirement of these dialers. These dialers are one of the modern . It is due to fact that in the present scenario the prerequisite of satisfactory support and care to customer has become foreseeable requirement in order to achieve success. So it is good to say that these dialers are a solution which allows a business to stay organized and helps to run smoothly.

Find More Contact Center Software Articles

No comments

The core of Syntellect Customer Interaction Management (CIM) contains an advanced management engine that enables you to fully control a universal queue of customer interactions of all types, including telephone and Interactive Voice Response (IVR), voice mail, email, web chat, web transactions, fax and agent tasks.
Video Rating: 5 / 5

No comments

Mountain View, Calif. — September 8, 2005

The conference will feature presentations from industry thought leaders on emerging trends and paradigms in the customer service and contact center domain, as well as success stories and best practices from eGain customers. Attendees will also get to learn about eGain’s vision, and have the opportunity to network and share best practices with peers. In addition, John Ragsdale, VP and Research Director of Forrester and a noted industry expert in customer service and CRM, will deliver a keynote speech and moderate managerial and executive roundtable sessions, focused on the strategies, pitfalls and best practices in the next generation of multichannel customer service and process automation.

“Our customers have consistently shown great interest in participating at our annual customer summit,” said Ashu Roy, CEO of eGain. “We are pleased with the interest level they have shown this year as well ? attendees will include marquee companies across a broad array of industry sectors including retail, financial services, telco, ebusiness and others.”

Registration

Attendees can register online at the URL: http://www.egain.com/news/customer_summit_2005.asp or alternatively call 650 230 7451 for information.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs, and extend their service-based competitive advantage.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK/Europe: 1753-464646.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull’s eye reports on customer service

eGain contact:

Karen Thrash

Tel: 650-230-7528

Email: PR@eGain.com

###

Find More Contact Center Software Press Releases

No comments

MOUNTAIN VIEW, CALIF. — December 7, 2005

eGain Communications Corporation (OTC: EGAN.OB), provider of the industry?s top-rated customer service and contact center software* for in-house or on-demand deployment, today announced that its deployments at long-standing customer Aliant was recognized by InfoWorld as one of the 100 Most Innovative Corporate IT Solutions for 2005. The annual awards honor IT projects that demonstrate the most creative use of cutting-edge technologies to further their business goals.

To maintain market leadership in a highly competitive industry, Aliant, Atlantic Canada’s leading information and communications technology provider, placed a strong emphasis on knowledge when launching its Customer Service Transformation Initiative, the Innovative Corporate IT Solution recognized by InfoWorld. As part of this effort, Aliant consolidated knowledgebase content across contact centers and interaction channels, providing both agents and customers with the same consistent knowledgebase content as well as the flexibility to access that content in ways that suit user preferences, learning styles and problem complexity.

Based on its successful track record in the information and communications technology industry and its reputation for best-practice expertise in the customer service arena, Aliant selected eGain and its adaptive knowledge management and web self-service solutions as the technology enabler for its Customer Service Transformation initiative.

eGain?s solutions have already produced the following business benefits:

?????7% increase in first-call resolution and 17% reduction in call handle time, enhancing customer experience and satisfaction

?????24×7 access to online customer service, which provided an additional choice to customers for interacting with Aliant, and resulted in 10% call deflection to web self-service

?????5% increase in Customer Value Metrics, Aliant?s independent measure of customer satisfaction based on the following criteria:

?????Providing access to support and information in a way that is easy to understand

?????Agents being knowledgeable

?????Providing thorough and accurate information

?????The ability to find the cause of problems and handle issues

?In a business climate where customer retention is a key imperative, market leaders such as Aliant are demanding proven solutions when it comes to implementing knowledge management in their contact centers and self-service web sites,? said Ashu Roy, CEO of eGain. ?We are pleased Aliant was acknowledged with this prestigious award, and look forward to co-innovating with them on ways to continue adding mission-critical value to their business.?

About eGain?

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

eGain OnDemand?, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves more than 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK/Europe: 1753-464646.

Contact:

Karen Thrash

eGain Communications

Tel: 650 230 7528

###

Related Contact Center Software Press Releases

No comments

Mountain View, CA — February 8, 2006

eGain Communications Corporation (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar on Thursday, February 16th, from 11:00 am to noon PST, featuring speakers from Gartner, eGain and Adobe Systems. The webinar will focus on trends, issues and best practices on managing security and compliance when financial services companies communicate sensitive information to their consumers and business customers, without losing effectiveness and efficiency.

Speakers will include Esteban Kolsky, director of CRM research at Gartner; Scott Lehrbaum, manager of business development at Adobe Systems; and Fred Szponer, director of financial services solutions at eGain.

Email and online customer service are critical differentiators for financial services companies across banking, insurance, brokerage, asset management, and related sectors. However, trusted electronic customer communications and document security present a challenge due to the sensitivity of information as well as government regulations that span content, transactions, processes, people and information transport. Moreover, information breaches such as phishing attacks are on the rise, further adding to the challenge and inhibiting adoption of online communication channels.

Attendees will learn how to:

?????Communicate securely and efficiently with consumers, business customers, and prospects.

?????Increase customer trust and adoption of electronic channels.

?????Enforce content, process and people compliance with industry regulations and trusted best practices while communicating with customers.

?????Manage the security of sensitive documents such as electronic statements, financial transaction information and other sensitive information across their entire lifecycle ? creation, transport, use, and expiration.

?????Capture customer wallet share through innovative and unique customer service.

Date and Time of Event

Thursday, February 16th, from 11:00 am to noon PST.

How to Register

To register, please fill out the registration form at:

http://www.egain.com/pages/egain_webinaregainw_16feb.asp?source=eGain%20website

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand?, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.

*Source: 2005 Forrester Wave report on eService and 2005 Patricia Seybold Group’s bull’s eye reports on cross-channel, cross-lifecycle customer service on overall customer service capabilities, knowledge management, architecture, and analytics

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Karen Thrash

eGain Communications

Tel: 650 230 7528

# # #

No comments

Mountain View, CA — August 18, 2006

eGain Communications Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from 11:00 am to noon Pacific Time. The webinar will focus on the evolution of web self-service from a tactical cost reduction tool to a strategic differentiator that can boost online user adoption, enhance customer experience, and increase sales.

JupiterResearch has been tracking the evolution of web self-service over the last seven years, and has identified three distinct stages of its evolution ? from Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in customer service, Self-Service 3.0 represents the most innovative and comprehensive approach to self-service that can set new standards in user adoption and customer experience, while increasing sales and strengthening brand loyalty. JupiterResearch will walk the audience through this evolution and provide insights into Self-Service 3.0 ? what it is and how businesses can benefit from it.

eGain delivers the industry’s most comprehensive, proven and flexible customer interaction management solution, including web self-service, to world-class clients. Co-presenting with Jupiter, eGain will speak about self-service innovations and best practices implemented by its blue-chip clients worldwide.

Featured Presenters

Zachary McGeary, Associate Analyst for Web Technologies and Operations, JupiterResearch

Don Muchow, Senior Solutions Manager, eGain

Date and Time of Event

Wednesday, August 22nd, from 11:00 am to noon Pacific Time.

How to Register

To register, please fill out the registration form at:

http://www.egain.com/pages/egain_webinar_06aug.asp?source=WH

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service? 7, the company’s software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand?, the industry’s first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve Naughton

eGain Communications

Tel: 650 230 7449

###

More Contact Center Software Press Releases

No comments

The Pros And Cons Of Auto Dialer Service

We are today living in a world of extreme competition where thousands of companies are chasing one set of customers over and over again almost with the same products and services. In such a scenario only those companies who are efficient, productive and quick to respond to ever changing customer needs and preferences can survive in the market. Even when it comes to other functions such as collection of dues passing of information and other such requirements speed of action is extremely important which can be ensured only with proper use of the best available modern technology.

This fact can be best illustrated when we look at the ever changing needs of the call center business. The call center concept which is quite old started with a handful of call center executives who were given the task of making a few calls from a manual list which was given to them. Though this did work initially things started falling apart when business volumes started increasing and the pressure of backlog started haunting many call center organizations. Customer service and customer excellence took a beating and this resulted in many customers waking out to some other competitors’ products and services. As far as collection of dues were concerned lack of proper information and lethargy in contacting defaulting customers resulted in mounting overdue and unpaid installments.

To counter this situation a new technology called the auto dialer service came into being and this has changed the whole concept of call center functioning. It has radically made the call centers much more efficient productive and customer oriented. From the company’s point of view it has also made the life of call center employees much better which enabled them to concentrate on productive work rather than wasting time on unproductive calls. There have been instances which have shown that with the use of this technology average daily calls made by each call center employee has gone up by almost 100 to 120%  this has resulted in better focus on the right target of customers and reduced wastage and slippage.

The reason why this software is so powerful and effective is because of the fact that it works on the philosophy of predictable dialing rather than random dialing. For example if a customer is unavailable or not reachable in a normal scenario the call center employee would have come to know of this only after a couple of minutes of waiting. But this problem has been overcome with the use of auto dialer service technology where the software is so designed that it waits for a few seconds and then automatically moves to the next number. Whenever it encounters a live customer or in other words a human face on the other side it automatically routes the call to a free call center executive.

No comments

Mountain View, CA — September 8, 2006

eGain Communications Corp. (OTC BB: EGAN.OB), provider of the industry’s top-rated* customer service and contact center software for in-house or on-demand deployment, announced today that KMWorld (http://www.kmworld.com) has named eGain OnDemand as a recipient of the KMWorld “Trend-Setting Products of the Year” award for 2006.

Now in its fourth year, KMWorld’s Trend-Setting Products awards program honors companies whose products hold promise for the knowledge management marketplace, emphasizing knowledge management as an approach to delivering solutions to an organization, its workers and its customers. KMWorld editors selected its list of Trend-Setting Products after evaluating input from experts including colleagues, analysts and users?from C-level executives to entry-level knowledge workers.

“Assembling the list of Trend-Setting Products of 2006 is a year-long collaborative effort with editorial colleagues and analysts and, especially, users,” says Hugh McKellar, KMWorld editor in chief. “A pioneering solution, eGain OnDemand is a proven customer service solution that has enjoyed success in the mid-market as well as the most demanding enterprises.”

“eGain OnDemand helps businesses rapidly set up customer interaction hubs for effective, efficient, and consistent multichannel customer service and improved contact center performance,” said Ashu Roy, CEO of eGain. “We are delighted to be, once again, recognized by KMWorld as a market leader for adding strategic business value to our customers.”

The “Trend-Setting Products of the Year” winners for 2006 will be published in the September issue of KMWorld? magazine.

About eGain OnDemand

eGain OnDemand is the industry?s first-ever hosted customer service software. Proven in mission-critical, large-scale deployments for more than eight years, the solution enables companies to get single or multichannel customer service operations up and running quickly, without requiring extensive IT resources. Some businesses have chosen eGain OnDemand to prove business value before investing in the company’s on-premise solution. With eGain, the transition from on-demand to in-house deployment and vice versa is uniquely seamless, virtually eliminating risk in the solution acquisition process. For additional information on eGain OnDemand, visit: http://www.egain.com/products/on_demand.asp

About KMWorld

The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).

Source: 2005 Patricia Seybold Group’s bull’s eye reports on cross-channel, cross-lifecycle customer service – overall capabilities, knowledge management, architecture and analytics; 2005 Forrester Wave report on eService

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact:

Maeve Naughton

Tel: 650-230-7449

###

No comments

Salt Lake City, UT — October 15, 2008

UCN, Inc. (NASDAQ: UCNN), a market leader in on-demand contact center software for intelligent contact routing and agent improvement, has signed a one-year, renewable agreement for a new implementation of inContact? with Cooking.com, a top award-winning online retailer. Cooking.com also operates e-commerce stores for major brands including Starbucks, Food Network, Betty Crocker and Pillsbury.

Cooking.com chose UCN’s on-demand contact center software for advanced contact handling technology to enhance their customer service and support departments. “Our company’s recent relocation from Santa Monica to Marina Del Rey presented an ideal opportunity for us to move to a better customer contact system,” said Shannon Thomas, customer service manager for Cooking.com. “We needed more efficient contact management technology that would offer call recording, call monitoring and agent productivity tools. We found inContact provides this as a complete, turnkey solution, with easy-to-configure and flexible skills-based routing for both inbound and outbound campaigns, along with chat, fax and email capabilities.”

Cooking.com needed a reliable contact center solution with immediate uptime and quick implementation, especially with the looming holiday season — the company’s busiest time of year. “We need this implementation to be done quickly and work flawlessly,” said Thomas.

“UCN can accomplish this affordably and coordinate with our move timetable,” said Paul Jarman, CEO of UCN, “Increasingly, companies like Cooking.com depend on inContact to provide a full framework of solutions for their contact center needs, along with a proven and efficient delivery method. They have joined a fast growing list of companies who are turning to UCN for affordable, reliable solutions to help them be successful in spite of current economic conditions.”

About Cooking.com:

Cooking.com was founded in 1998 and is based in Marina Del Rey, CA. As the leading online marketplace for cooks, Cooking.com operates five uniquely branded websites: Cooking.com, FoodNetworkStore.com, StarbucksStore.com, PillsburyStore.com, and BettyCrockerStore.com. Cooking.com offers its customers over 90,000 products for the kitchen as well as recipes, menus, articles and a growing library of user-generated cooking content and online tools. Cooking.com is committed to providing customers with an exceptional experience and was the recipient of the 2008 WebAward Best Shopping Site and 2007 i.Merchant Gold award for overall excellence as an online retailer. Its investors include Azure Capital Partners, Idealab, Clearstone Venture Partners, Starbucks Corp. and ORIX Venture Finance.

About UCN:

UCN, Inc. (NASDAQ: UCNN) is a leader in call center software applications for contact centers including multi-site and remote workforces. The UCN inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform provides rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.)

UCN Contact:

Aaron Glauser

Liolios Group Inc

Communications Director

Scott Liolios or Ron Both

801-320-3468

949-574-3860

aaron.glauser @ ucn.net ????

info @ liolios.com

###

No comments

How Will You Benefit from Software as a Service?

How Will You Benefit from Software as a Service?

Free Online Articles Directory

Why Submit Articles?
Top Authors
Top Articles
FAQ
AB Answers

Publish Article

0 && $.browser.msie ) {
var ie_version = parseInt($.browser.version);
if(ie_version Hello Guest
Login

Login via

Register
Hello
My Home
Sign Out

Email

Password


Remember me?
Lost Password?

Home Page > Business > Customer Service > How Will You Benefit from Software as a Service?

How Will You Benefit from Software as a Service?

Edit Article |

Posted: Jun 23, 2010 |Comments: 0

|

Share

]]>

Syndicate this Article

Copy to clipboard

How Will You Benefit from Software as a Service?

By: Walt Robertson

About the Author

Echopass solutions are delivered in a Software as a Service model. They provide advanced IP-based virtual call center software solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem(tm) service integration platform.

(ArticlesBase SC #2711743)

Article Source: http://www.articlesbase.com/ – How Will You Benefit from Software as a Service?

Software as a service, also known as Saas, is normally considered as software applications which are hosted by a merchant on the Internet which can be shared by different users under on-demand terms. In some cases the package can also be downloaded by users which would run till the end of the term period. As a core technology, SaaS is emerging to be one of the most widespread delivery models which are suitable for Web services as well as service-oriented architecture (SOA). With the development of broadband services, SaaS is being made available to many users around the globe.

The On Demand Computing software delivery models and ASP (application service provider) are intimately related to software as service products. SaaS has been recognized as two vaguely different delivery modules, the first one being the hosted application management (also known as hostel AM) model which is like ASP, which is a commercially hosted module available and also delivered over the net to actual users. The other one is software on demand model, in which the service provider gives network-based access of a single copy of the software application to users. This application has been prepared specifically for SaaS distribution.

Software as a service has numerous advantages, and the few important ones are as follows:-

Easy administration
Automatic updates and patch management
Compatibility: All users can have the same version of software
Easy collaboration, for the same reason
Global accessibility

What if you wish to begin developing SaaS?

If you are having an ambition to begin a SaaS business you would require having technical as well as marketing skills in the team. Although you are considering in contracting out a large portion of the software to a third party, you would still require a technically savvy director or manager with your company. Keeping that in your mind you have outsourced your software development part, you would still require having the supervision by one of your efficient manager to find out if the development is working well.

Marketing your software as a service needs to be started long before you start development of the software. This would especially be directed towards your competitor research as well as into SaaS already in the market, and the traditional software that your prospective customers use. You need to do extensive customer research, looking into the demographics of these target users. The information out of these two researches done is the most important data to have before you launch your development program.

Concerns of Saas customers:

Software as a service is not an answer to every type of application and is not suitable for every user. For hosted services, some customers may have reservations. They are hesitant to store their data on a remote server over the Internet, which were being stored in their hard disks before. There are specific security risks involved for sensitive data, and these customers worry about the privacy as well. With a view to convince the customers of your services, you should be prepared to answer to all the queries raised by them and also familiarize them regarding the security that your service offers.

Retrieved from “http://www.articlesbase.com/customer-service-articles/how-will-you-benefit-from-software-as-a-service-2711743.html”

(ArticlesBase SC #2711743)

Walt Robertson –
About the Author:

Echopass solutions are delivered in a Software as a Service model. They provide advanced IP-based virtual call center software solutions as a service for mid-to-large enterprises and government agencies through its unique EchoSystem(tm) service integration platform.

]]>

Rate this Article

1
2
3
4
5

vote(s)
1 vote(s)

Feedback
RSS
Print
Email
Re-Publish

Source:  http://www.articlesbase.com/customer-service-articles/how-will-you-benefit-from-software-as-a-service-2711743.html

Article Tags:
saas, contact center services, virtual call center software, virtual call center solutions, contact center software

Related Videos

Related Articles

Latest Customer Service Articles
More from Walt Robertson

Easter Seals Autism Services Center

This video from BetterTV shows you the Easter Seals Autism Services Center. (02:37)

Tenikwa Wildlife Rehabilitation Center in Plettenberg Bay, South Africa

Africa Travel Channel – Tenikwa is a small friendly facility which offers short guided tours to see the Lesser Cats of South Africa. Founders Len and Mandy gave up their corporate lives to rehabilitate injured and abandoned wild animals. Injured animals and birds from the Garden Route, are brought to the center by the community and Cape Nature Conservation Services. (02:02)

Researchers Bring 3D to HTML

Researchers at the German Research Center for Artifical Intelligence and the country’s Saarland University are putting 3D graphics on the Web. The system they’ve developed, called XML3D, allows for 3D models to be embedded and interactive on Web sites. It’s an extension to HTML, the Web’s basic language. (02:11)

The First Steps for Finding a Donor

Reynold Levy, president of the Lincoln Center, talks about how identifying potential contributors for a non-profit involves a keen understanding of the cross section between their interests and the services the institution provides. (02:29)

Maximizing Your Business with Google LBC – Finalizing Your LBC Account

We’ll finish showing you how to add your business to Google Local Business Center, including how to add appropriate categories. We’ll also show you how to hide your business address if you perform services out of shop and how to specify your hours of operation and accepted payment methods. (03:02)

Virtual Call Center Software Helps Routes Your Call To A Skilled Agent

Consumer market has become propellant, and within these alterations it has become compulsory for contact centers to answer quickly in order to be efficient in offering services to their clients, and to retain them also. Contact centers are expected to render help within this construction and in agreement with customer requirements.

By:
Walt Robertsonl

Business>
Customer Servicel
Dec 30, 2009

Business as a Service. Software as a Service Billing and Business Models

The challenging economy and increasing competition make businesses constantly seek for cost reductions. Be it large enterprises using sophisticated ERP and BI applications or SMEs performing simple word-processing and invoicing operations, the software and the hardware platforms required to host it are a significant spending.

By:
Artur Nowakowskil

Computers>
Softwarel
Nov 23, 2009

Virtual HR – The Irresistible Force? Part I

Among the many difficulties facing the HR community today, perhaps none is proving as intractable nor as profound in its ramifications than the question of how to respond to the rapid automation of the discipline. The rise of “virtual HR” challenges the very nature of human resources;….

By:
Jamie Liddelll

Business>
Human Resourcesl
May 10, 2010

Contact Center Provides Productive Services To Their Clients

Today contact centers are setting more emphasis on offering the right kind of services to their customers, while observing client wants and a broader insight into customer requirements. Contact centers are putting in methods and means to help their clients more proactively through newer contact center technology as these centers try to reach beyond the conventional techniques and include agents with special skill sets to serve the particular requirements of their clients.

By:
Walt Robertsonl

Business>
Customer Servicel
Jan 23, 2010

Advance Hosted Call Centre Technology

oBelyx is an On demand call Center that is easily scalable at no additional cost with agents spread geographically over different locations. It is a VoIP call center solution that can be offered in a hosted model.

By:
saurabh saxenal

Technology>
VoIPl
Nov 26, 2008

Client-server : Computer Industries Newest and Hottest Buzzwords

Client/Server is one of the computer Industries newest and hottest buzzwords. There is no generic definition of client/server as it is used to depist number of nature, developing, and anticipateologies. However the general idea is that clients and servers are separate logical entities that work together Attention over a network to accomplish a task.”By 1995 client-server will be a synonym for computing.”

By:
Mehta Ankit Chandrakantl

Business>
Networkingl
Sep 24, 2006
lViews: 3,086

Cloud Computing: When The Forecast Calls For Clouds

IT Radix’s Cathy Coloff paints a clear picture of cloud computing–what it is and how businesses can benefit from this popular technology trend. The ups and downs of cloud computing are discussed. A must read for any business considering cloud-based applications.

By:
Catherine Coloffl

Computers>
Information Technologyl
Apr 09, 2010

Ultimate Guide on Packing With Your Moving Boxes

Anyone who has moved knows how time consuming and strenuous the moving process can be, especially moving all of the belongings from one home to a new home. As well, moving can also be expensive because of such tasks as buying packing supplies, renting a moving truck, and travel expenses.

By:
Khanl

Business>
Customer Servicel
Nov 22, 2010

Always Choose A Laundry Service Carefully!

In the past decade or so there has been a phenomenal growth in the laundry facilities across the world. This can be attributed to changing lifestyles where people have busier work schedules and in turn have no time to do their laundry.

By:
Carmenal

Business>
Customer Servicel
Nov 22, 2010

Advantages of Online Chat Software for Car Rental Agencies

Car rental business is a huge business and in the last few years competition has increased making it difficult to attract more customers and make a profit.

By:
kalail

Business>
Customer Servicel
Nov 22, 2010

Dr. Tohme Tohme – Michael Jackson’s Manager, Financial Advisor, and Friend

Dr. Tohme Tohme advised Jackson on various crucial financial matters that helped remedy the popstar’s complex financial problems.

By:
Travis Vinsonl

Business>
Customer Servicel
Nov 22, 2010

Getting cleaners in Glasgow to take care of the clutter

In Glasgow UK, cleaning is big business. It is an essential service that has great demand in both the public sector and private. The competition for cleaners in Glasgow can be fairly heated.

By:
John markell

Business>
Customer Servicel
Nov 22, 2010

Get your hands on an office cleaning company today!

It is not an easy task maintaining cleanliness at office, no matter the size of the organization. The employees working in the office are also too caught up in their individual fields of work to have time to dedicate towards office cleanliness.

By:
John markell

Business>
Customer Servicel
Nov 22, 2010

Kesko Corporation – SWOT Analysis – Market Research Report On Aarkstore Enterprise

Aarkstore.com announce a new report “Kesko Corporation – SWOT Analysis ” through its vast collection of market research report.

By:
aksdes0109l

Business>
Customer Servicel
Nov 22, 2010

International Movers: Allies Available Forever

You need help when you plan to shift base. With so much to carry along, the thought of putting up a one man show seems unconceivable. The paraphernalia cannot be loaded over a shaft, and requires meticulous deployment into cartons and subsequent navigation. International Movers carry out this job well.

By:
Marie Zaral

Business>
Customer Servicel
Nov 22, 2010

Efficiently Move Your Products with Channel Marketing

Channel marketing may might be your solution to efficiently move our product or moreover acquire people to use your product. Channel marketing is when associations work together to get their services and even products out to the end users.

By:
Walt Robertsonl

Business>
Managementl
Nov 13, 2010

Partner Portal Management System

As nowadays partnership is becoming the key factor for any business as they make every effort to globalize their business to offer a best service and product to their customer and their clients and remain in their touch.

By:
Walt Robertsonl

Business>
Managementl
Oct 28, 2010

Guide to Channel Marketing and Management

Nearly every companies put great effort in opting the best business associates and keeping them as permanent as well as long term business relationship. However here the problem doesn’t ends. After bonding of two parties it is quite important for Manufacturing Company to set up and make use well designed channel marketing management system along with partner management system.

By:
Walt Robertsonl

Business>
Managementl
Oct 08, 2010

Channel Marketing & Channel Management

With existing tool you have control over 1 to 1 sales communication which your distribution channel partner is sending you, no documentation and no visionless into the customer communication with your sales material.

By:
Walt Robertsonl

Business>
Managementl
Sep 02, 2010

How Will You Benefit from Software as a Service?

SaaS Contact Center Solutions on dedicated IP which is full featured, that supports the entire range of inbound and outbound contact center services. EchoPass contact center solution is better to manage customers and agents.

By:
Walt Robertsonl

Business>
Customer Servicel
Jun 23, 2010

Something about the VOIP Service

What is virtual call center and contact center solution and how virtual call center and contact center solution are linked.

By:
Walt Robertsonl

Business>
Customer Servicel
Jun 03, 2010

Role Of Hosted Voip Contact Center Solutions

In this rising world of technology, people are looking forward for things which make their life trouble free to live. Business organizations are always in wait of new technologies that can raise their business and earnings. One such growing industry is call center industry. They are now transforming from premise based solutions technology to hosted contact center solutions technology.

By:
Walt Robertsonl

Business>
Customer Servicel
Apr 07, 2010

Contact Center Provides Productive Services To Their Clients

Today contact centers are setting more emphasis on offering the right kind of services to their customers, while observing client wants and a broader insight into customer requirements. Contact centers are putting in methods and means to help their clients more proactively through newer contact center technology as these centers try to reach beyond the conventional techniques and include agents with special skill sets to serve the particular requirements of their clients.

By:
Walt Robertsonl

Business>
Customer Servicel
Jan 23, 2010

Add new Comment

Your Name: *

Your Email:

Comment Body: *

 

Verification code:*

* Required fields

Submit

Your Articles Here
It’s Free and easy

Sign Up Today

Author Navigation

My Home
Publish Article
View/Edit Articles
View/Edit Q&A
Edit your Account
Manage Authors
Statistics Page
Personal RSS Builder

My Home
Edit your Account
Update Profile
View/Edit Q&A
Publish Article
Author Box

Walt Robertson has 9 articles online

Contact Author

Subscribe to RSS

Print article

Send to friend

Re-Publish article

Articles Categories
All Categories

Advertising
Arts & Entertainment
Automotive
Beauty
Business
Careers
Computers
Education
Finance
Food and Beverage
Health
Hobbies
Home and Family
Home Improvement
Internet
Law
Marketing
News and Society
Relationships
Self Improvement
Shopping
Spirituality
Sports and Fitness
Technology
Travel
Writing

Business

Agriculture
Ask an Expert
Business Ideas
Business Opportunities
Corporate
Customer Service
Entrepreneurship
Ethics
Franchise
Fundraising
Home Business
Human Resources
Industrial
International Business
Leadership
Management
Negotiation
Networking
Non Profit Organizations
Online Business
Organizational
Outsourcing
Presentation
Project Management
Public Company
Public Relations
Sales
Six Sigma
Small Business
Strategic Planning
Team Building
Training

]]>

Need Help?
Contact Us
FAQ
Submit Articles
Editorial Guidelines
Blog

Site Links
Recent Articles
Top Authors
Top Articles
Find Articles
Site Map

Webmasters
RSS Builder
RSS
Link to Us

Business Info
Advertising

Use of this web site constitutes acceptance of the Terms Of Use and Privacy Policy | User published content is licensed under a Creative Commons License.
Copyright © 2005-2010 Free Articles by ArticlesBase.com, All rights reserved.

No comments