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Offshore Outsourcing Services And Inbound Call Centers
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Home Page > Business > Customer Service > Offshore Outsourcing Services And Inbound Call Centers
Offshore Outsourcing Services And Inbound Call Centers
Posted: Aug 19, 2010 |Comments: 0
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Now you can rest easy, inbound call center services can be utilized by companies that offer offshore outsourcing services, product selling and support businesses. Usually when a business rises to a level where handling large customer requests and queries become very difficult due to limited resources – this is the time you will require the services of an inbound call center services.
InSO is a world class call center service company dedicated to helping businesses satisfy their clients or customers with their world class offshore outsourcing call center services. With InSO inbound call center services, business owners will remain confident if or when they are away from their office without worrying about their business because they will be rest assured that their calls are being answered swiftly, professionally and politely according to each customer’s queries and requirement.
services helps to improve both the business’ customer service and relationship management. Furthermore, it is also a very effective way to acquire business growth while satisfying customers.
Inbound call center services can help businesses in the following ways:
Customer services – there are series of activities that will be required in order to enhance customers or client satisfactions and expectations.
Help desk services – customers will have answers regarding your product and or services.
Order taking –customers get to interact live with customer representative.
Answering services – taking messages for clients when they go on vacation or after the normal working hours.
Order processing – this simply refers to the activities that is involved when a trained customer service representative gets a request for information, or gets an order for a product(s) and or service through to the last stage.
Now you can go all the way to make your clients happy with your products and services. For more information visit www.inso.us
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InSO has been in the call center business for more than ten years and know the strategies of keeping customers happy. So take advantage of services and watch your business grow. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
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InSO has been in the call center business for more than ten years and know the strategies of keeping customers happy. So take advantage of services and watch your business grow. The diversified activities offered by www.inso.us include media planning, merchant account setup, online advice and website development services, apart from services and support as an outsourcing and offshore call center.
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Home Page > Business > Outsourcing > Call Center – Importance of Inbound Call Center Services
Call Center – Importance of Inbound Call Center Services
Posted: Dec 17, 2009
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Call center can handle incoming and outgoing calls only, or can handle a combination of both. A call center is one that handles incoming calls from potential customers for those seeking information on products or services. Because customers are the key tools for a successful business, it is a must for any organization to provide better service to its major customers. Volume of call centers is growing rapidly in recent times. Inbound call center agents often interact with customers via phone and e-mail and chat. The advantage of Inbound Call Center is that it allows businesses to enjoy high quality services.
Inbound Call Center is helpful for improving business performance the products and services. Qualified and trained customer concern elected representatives to customer are the main strength of a business, because these substances are directly related to your potential customers and show the reflection of the business to its customers.
In this highly globalized world, competition is natural between the companies is not easy to find good quality skilled and knowledgeable call center provider/freelancer that can help to grow your businesses. As the customer is essential to any business and the outsourcing of customer service you give directly the key to these call centers. Therefore, it is important to choose an organization to outsource your services center for incoming and outgoing.
Most call centers in India have the capacity to react and handle all calls at any time, anywhere in the world. Indian call centers afford following call center services by considering all areas that your business:
Live Chat Support Services : The live chat is useful to use credit cards online, medical requirements to buy goods or get technical support. Call centers in India can respond to any suggestions solve problem immediately.
Help Desk Support Services : Outsourcing companies in India offer Help Desk services and support services, back office to achieve cost savings while maintaining the highest quality and is coordinating with the elderly to solve problems.
Online Customer support Service: Relationships with prospective customers to make or break any business organization, it must be taken before demanding its customer service for any organization. Call centers in India have a large group of well educated, which prides itself on quality service and maintain contact with prospective customers.
Technical Support Service : Indian Call centers offers a vast level of technical support services 24×7 hrs via email, instant messaging, voice and web. A team of highly qualified technical staff is always ready to provide immediate answers to technical questions.
If you need to hire good call Center provider/freelancer simply visit us at: http://www.callcenterprojects.net or just drop an E-mail to us on info@callcenterprojects.net
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This article has been provided courtesy of http://www.callcenterprojects.net. Call Center Projects is A B2B marketplace offers a wide range of freelance call Center for buyer and Call Center projects, freelance work and jobs for provider.
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Global Call Center Service Revenues to Reach US$189.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
Global Call Center Service Revenues to Reach US9.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
San Jose, CA (Vocus) October 25, 2010
Bleeding corporate balance sheets, falling demand in the face of financial crisis, tight liquidity and customer budgets, fall in service tariffs, enterprise skepticism over infrastructure investments, high levels of unemployment, have thrown growth in call centers services off-course. Revenues of several companies in developed nations took a hit due to reduced demand of products and services in major markets and loss of key sales contracts in 2009. Call center service revenues fell from grace as a result of companies throwing outsourcing plans on the backburner, renegotiating existing contracts at lower prices with existing service providers and postponement of contract extensions, and renewals. Recession induced contract renegotiations have especially dented revenues in the industry. The recessionary pressures also bifurcated large contracts deals into smaller contracts of lower values, with shorter turn-around times.
Smaller call center agencies in developing Asian countries that thrive on outsourced projects from the United States and Europe, have been the most brutally hurt with several of such agencies closing down and exiting the business. Adding to the existing challenges is increased regulations. A case-in-point is the US government’s protectionist stand on outsourcing that is likely to make the business environment tougher for offshore, overseas smaller players based in developing countries. However, despite the US government’s attempts at incentivizing MNCs to establish customer help desk within the domestic shores, the economic viability and compelling business imperatives of outsourcing are not likely to be quelled for long. Cost cutting has and will continue to be the name of the game, and outsourcing in this respect will continue to remain in the spotlight.
However, the recession is seen as unlikely to wield medium to long-term impact on outsourcing primarily because although seemingly a paradoxical situation, the most spontaneous need to curtail costs in an unfavorable business environment is overridden with a simultaneous need to develop a platform for future growth. And outsourcing in this regard fits the bill given its cost advantages, and efficiency benefits offered. Although sinking sales have forced companies to temporarily cutback on customer service investments for an immediate short-term respite from the financial pressures, the strategy is believed to be just a knee-jerk reaction to the deepening economic woes. However, prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to customers migrating to competitors who favor their patronage. Therefore, scaling back customer service budgets is a perilous, high-risk, high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.
With the recession now at its tail’s end, and with the steady drumbeat of positive economic data putting economic recovery on the table as a possibility, the call center industry will witness an escalation in optimism. With US, and Europe following a “U” shaped recovery pattern, while Brazil, Russia, India and China, among other developing countries following a faster “V” shaped recovery pattern, Asia-Pacific, and Latin America will emerge to turbo-charge future growth in the call center industry worldwide, as stated by the new market research report. Post recession recovery and growth will be led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings.
Behavioral changes in the post recession customer are expected to wield a strong influence on corporate customer service operations. As companies shift gears from cost cutting to revenue growth, spending on outsourcing, off shoring, and in-house call center operations are forecast to increase. The recession, interestingly, has made customers more demanding as their newfound austerity results in steady focus on performance to price and value for money bargains in all products and services purchased and availed. This reduced tolerance for products and brands that fall short in meeting expected standards in customer service will drive companies to re-build and upgrade contact centre operations. The post recession period will therefore bring to the fore the importance of customer service and contact centers as the last line of defense in retaining customers.
Major players in the marketplace include 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, BT Communications Ireland Limited, Convergys Corp Datamatics Global Services Limited, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream Global Services Inc, Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.
The research report titled “Call Centers: A Global Strategic Business Report”, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The single segment report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.
For more details about this comprehensive market research report, please visit – http://www.strategyr.com/Call_Centers_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 800 people worldwide and publishes more than 1200 full-scale research reports each year. Additionally, the company also offers thousands of smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.
Global Industry Analysts, Inc.
Telephone 408-528-9966
Fax 408-528-9977
Email press(at)StrategyR(dot)com
Web Site http://www.StrategyR.com/
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No commentsWilliam S. Samuels IV, President of Telesales Services releases “Four Items to Consider Before Outsourcing Your Call Center”
Rochester, NY — January 16, 2008
William S. Samuels IV, President of Telesales Services, an acknowledged Telesales and Telemarketing industry leader gives his insight into the four things you need to know before you outsource your call center needs.
Do You Know These 4 Items to Consider Before Outsourcing Your Call Center?
William Samuels, IV
President
Telesales Services
I. Is Call Center Outsourcing Right For You?
Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies.
Outsourced Call Centers Offer:
Skilled Telemarketing professionals
Improved market coverage
Faster ramp-up, launch, and roll-out of campaigns
Experience with programs similar to yours
Rapid response to market conditions
Account management expertise
Enhanced reporting capabilities
Market testing capabilities
Remote call monitoring
The Benefits of Outsourcing Call Center Services
Increased Sales and profits
Reduced costs per sale
Maximum phone productivity
Increased number of appointments
Increased customer base
Increased lead generation
Higher number of qualified leads
Higher number of closed sales
Better customer retention
More immediate feedback
Better results through test marketing
Increased local, regional, or national market share
II. The Telesales and Telemarketing Proposal Process
The proposal process can be a complex and challenging task. Key items need to be identified and addressed in the proposal. The proposal then needs to be evaluated. It is recommended that you use a weighted average assessment model. The following steps will help guide you through the process.
Proposal Items
•Qualifications – Request background information on the company
•Capabilities – Describe your technology requirements
•Capacity – Define your requirements to reach your goals
•Geography – Indicate if location is a factor
•Experience – Request like-kind or same industry sector experience
•Staff – Establish guidelines for the required skill sets
•Financial – Request pricing for setup, training, programming account management and miscellaneous fees along with payment terms.
III. The Site Visit and Assessment
The site visit is a critical phase of the call center selection process. A number of factors need to be considered while doing the assessment.
1. How is the chemistry?
2. How is the interaction between your staff and theirs?
3. Do they seem attentive to your needs?
4. Is the corporate culture similar to yours, which may allow for a smoother transition through the ramp-up and rollout phases?
5. Does the employee morale seem positive?
6. How is the interaction between employees? Are they working as a team?
7. How is the training handled?
8. Do they have a training facility?
9. Are training modules available for inspection?
10. How is the coaching handled for motivational and formative feedback?
11. What is the ratio of supervisors to agents?
12. Request a demo for a monitoring session.
13. Request a demo on the process of developing and rolling out a campaign.
14. How is the program developed?
15. How is the initiative implemented?
16. How is the initiative executed?
17. How are the results reported?
18. How is the quality control maintained throughout the process?
IV. Weighted Average Assessment
Create a weighted average assessment table based on the proposal items in item II above. Assign a weight from 1-5 (5 being the best). Score each vendor on how they perform on that factor. Then multiply that score by the weight for their weighted score. Add up the weighted scores for their final score. The vendor with the highest score wins.
This method allows the items from the proposal to be weighted based on their value to the company. This method should facilitate the decision making process. I wish you much success with your call center outsourcing initiative.
About Telesales Services
In 1997, Telesales Services, LLC launched a call center consulting and call center locator service that was enthusiastically received by clients – they help you find the best course of action for your telemarketing and telesales needs. After 10 years of offering call center solutions and thousands of clients later Telesales Services continues to lead the industry by:
•Constantly monitoring industry trends
•Staying current in all aspects of relevant technology
•Perfecting our ability to size up an opportunity for any client, large or small
•Maintaining a base of contacts that lets us create an ideal solution for any situation
•Offering the fastest turnaround possible: less than 24 hours with a benchmark of 10 minutes
•Representing 100 Call Centers, including what the industry refers to as its award winning “Top 50 Call Centers” — connecting our clients to only the most recognized and effective providers
•Saving our clients the immense amount of time required to identify the right call center.
All fees associated with the Telesales Services offering are covered by the call center.
Learn more about Telesales Services and contact them by visiting Telesales Services.
###
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
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Home Page > Business > Outsourcing > What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
Posted: Oct 20, 2010 |Comments: 0
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An inbound call center is one that predominately handles incoming calls that are initiated by the customers. Inbound call center agents answer the calls in behalf of the client. They help businesses answer customer’s queries or problems when the business representatives are not available. It is crucial that your business calls are answered and that your client’s needs are met. Outsourcing inbound call center services keep your businesses on the go without the expense of hiring your own regular customer service representative.
The existence of inbound call center companies conveniently help customers to buy products online with no hassle of going to the store specially for the disabled or debilitated people. It helps consumers solve their problems when buying a defective product. It allows you to book a plane ticket or reserve a hotel and a lot more.
Usually, these companies operate 24 hours a day and 7 days a week. This is because a customer may call at anytime of the day, or at any day of the week. There are lots of services offered in this type of industry and that includes:
Emergency call center lines – Handle emergency calls and deliver quickly to your on-call personnel to ensure your businesses continue to function. It is imperative for your businesses to have a back up system in the event of power outage or system malfunction.
Order taking service – Helps customer place an order whether a single product or a large volume of multiple products. Most of the customers do not feel comfortable placing an order on the computer or internet and provide their credit card or bank account details. Thus, outsourcing inbound call center services provide live persons that you can speak with when placing an order.
Help Desk service – Answers inquiry and complaint from customers, and request resolution. It is essentially a central point through which a problem or issues are reported and subsequently managed and coordinated by technical experts. It is highly responsible for bringing the resources together in order to address any crucial issues whenever they arise.
Technical Support service – Provides assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Generally, technical support services help the costumer solve specific problems with a product.
It is essential that these companies use the latest software programs because every single call counts. And that they provide outstanding customer service support and ensure that customers are satisfied and gets the right information.
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Telemarketing Call Center (724Care Inc.), is a premier provider of business process outsourcing services in the Philippines located in Cebu City, specializes Appointment Setting services and Market Research survey. You may call its toll free number at 1-888-724-888-9.
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No commentsFamily Operated Call Center Celebrates 30th Anniversary
Glen Burnie, MD — January 2, 2006
ATS Call Centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington, DC corridor. With capacity for 80 live agents, TeleRep now serves the live order taking and customer service outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center agencies.
Founded in 1976 by Sandie Olson, the company began as a small answering service in her home. Mrs. Olson began by providing live answering services to local businesses, mostly service contractors, doctor’s offices and other small businesses. She continued to grow the company over the years to support the advanced call center needs of fortune 500 companies. TeleRep, a division of ATS call centers, Inc was established in the 1990’s to serve clients with these advanced service and technological requirements.
Mrs. Olson recalls the early years…’I worked for an answering service in my youth and often thought If I had my own company I’d pay higher wages and provide better working conditions.’ That’s exactly what Sandie did. She found that companies were willing to pay more for quality live agent services in order to get better service to their customers.
‘I’ve always believed and experienced that operators who are paid and treated professionally, will handle call more professionally,’ Mrs. Olson continued. ‘You can find call centers everywhere, but finding a really good one is not easy. Many of our clients have come from providers that failed to meet expectations. We have built our entire infrastructure and business philosophy on being the best. We could never foresee offering a cheap service with less than desirable results. That’s simply not where we’ve come from, where we are now or where we’re headed.’
Much of TeleRep’s success can be attributed to the fact that the company is family owned and operated. Mrs. Olson’s Husband, Don, has been a great support of Sandie’s goals from the beginning. Four of their children have served the company for several years. They continue to support Sandie’s mantra: ‘Customer Service First.’
In the past decade TeleRep has had opportunities to sell the business to national call center chains. It has refused to do so. ‘We provide a unique service that our client’s cannot easily find in the marketplace’, said Joseph Simpkins, Business Development Manager. ‘Time and again, we hear bad experiences from companies whose customers get long hold times, rude operators, agents unfamiliar with products or services, not to mention getting stuck in frustrating IVR systems. As long as the call center industry has a plethora of these types of agencies, we’ll have a steady stream of clients itching for better results.’
While TeleRep had achieved many success stories, quality awards and certifications in 30 years, it still recognizes the ways in which they’ve contributed to their client’s success as the best barometer of their own. TeleRep looks forward to the emerging challenges of the modern call center in the 21st century and remains dedicated to being a preferred provider of outsourced call center services in Maryland and nationally.
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for companies that need advanced order-taking, customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
Toll Free 800.638.2000
# # #
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No commentsLocal Call Center Gains National Recognition
Local Call Center Gains National Recognition
Glen Burnie, MD — November 10, 2005
The ranking is the 6th annual listing of the Maryland’s top woman-owned businesses. Ranging in revenue size from 1.5MM to over 150MM, the companies listed represent Maryland’s top Women earners and challenge the long-held notion that a woman-owned business is small or insignificant. Members are sought after by major corporations wishing to increase spending with woman-owned companies.
The Impact of Woman Owned Business
Major corporations wishing to increase market share realize it is no longer just “the right thing” to do business with diversity owned companies. Affected by recent economic and demographic trends and changes, corporations throughout the country have recognized that buying products and services from diversity owned companies positively impacts their business. Diversity-owned businesses contribute over .4 trillion in sales to the U.S. economy.
“Diversity businesses and consumers are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built DiversityBusiness.com. “It’s no longer only about the Fortune 1000. This is a whole business segment that can carry its own, that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business.”
TeleRep’s Founder and President, Sandie Olson, states: “We are proud to be recognized as one of Maryland’s Top Businesses. In recent years we’ve leveraged our resources with other Woman Business Enterprises (WBEs) and that has only added to our success. 2005 is a much different era than 1976 when I started my first telephone answering service back in my home. The business climate today provides many more opportunities for woman looking to build successful businesses.”
The Top Woman List
This is a classification that represents the top woman-owned businesses in Maryland, in sectors such as technology, manufacturing, food service and professional services. Large organizational buyers throughout the country that do business with multicultural and women-owned businesses use the list. This list is produced annually by DiversityBusiness.com, the nation’s leading multicultural B2B Internet portal that links large organizational buyers to multicultural product and service suppliers.
The winning companies will be honored at a special awards ceremony at DiversityBusiness.com’s 6thh Annual Multicultural Business Conference, taking place March 29 – March 31, 2006 at the MGM Mirage in Las Vegas, Nevada.
“The listed companies are the heroes of woman-owned business in America,” said Kenton Clarke. “While Fortune magazine lists the best companies for women and minorities to work for, we list the top woman owned businesses. These are the people that have conquered the hurdles and made the sacrifices, building and strengthening their communities, providing jobs and helping to keep the fabric of the U.S. economy together.”
For the complete list of winning companies, please visit:
www.diversitybusiness.com
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for medium and large companies that need advanced customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
About DiversityBusiness.com
Launched in 1999, with over 30,000 members DiversityBusiness.com is the largest organization of diversity-owned businesses throughout the United States that provide goods and services to Fortune 1000 companies, government agencies and colleges and universities. Members use the sites technology to find and track new business opportunities. It also produces the country’s largest conference on diversity education and training for major corporations and small business. Its research on top businesses appears in Fortune, Forbes and numerous magazines and media publications. The site has gained national recognition and has won numerous awards for its content and design. DiversityBusiness.com is produced by Computer Consulting Associates International Inc. (CCAii.com) of Southport, CT. CCA was founded in 1980 by CEO Kenton Clarke.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
800.638.2000
###
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Home Page > Business > Outsourcing > Inbound Call Centers- Managing Your Customers
Inbound Call Centers- Managing Your Customers
Posted: Mar 04, 2010
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Companies grow because of their customers. If you are selling your product or service to a targeted niche of consumers, you would like to increase it and like to let your potential customers know about you. If consumers are using your product, they could experience some problem or would want to have fair idea for comparison before deciding on your product. In both situations, you would have to get in touch with them. Here comes Inbound and outbound call center in picture. Every aspect related to before- during and after purchase of a service is handled by call centers. Inbound call centers oversee calls made by customers regarding a product or service. . The services include customer inquiries, product information requests, order taking, technical helpdesk and complaints handling. Along with these, inbound call center also provides toll-free hotlines, online web site responding services and remote secretary or receptionist functions.
The services of inbound call centers are highly recommended if you want to spur the growth of your company while cutting the cost and without affecting the output and working of management adversely. Often seen as third party services provider, they might work as an offshore service provider but provide you with an onshore quality work which enhances your conversion base.
With an assured work that gives you maximum return on investments, call center services handle the inflow of calls efficiently made by your customers. From basic phone answering services such as feedback, suggestions, complaints to messaging services call center provide quality oriented support and strengthen customer – company relationship. To deal with increasing frequency of customer calls, contact centers deploy Customer Relationship Management software. With the help of CRM, not only the volume of calls is dealt efficiently but the output can be tracked also. You can supervise the positive or negative response and efficiency of call center program. Proper complain handling or accurate communication about your product help you to increase your customers and make your product popular in the market giving you a competitive advantage in market.
Hiring services of call center helps you to save on board costs of hiring a full team of customer support executives. The working process of call center is thoroughly documented and strictly adheres to schedules, so that your customers can get in touch with your services 24 X7. Call Center Outsourcing customer services reduce your operational costs and save time. You get time to focus on other important strategic issues and product expansion than to worry about handling customer calls.
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Morris Jane is associated with Vcare Call Center and working as a Sr. Marketing Manager. Vcare is a leading business outsourcing company offering high-quality, cost-effective call center outsourcing, technical helpdesk, back office support, inbound call center and software development services to all sized businesses across the Globe. We help clients achieve higher customer satisfaction and increase revenue growths. Any suggestion, queries regarding call center services or outsourcing is more than welcome: www.vcarecallcenter.com
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ECN Forex trading Leading the way in ECN Forex trading, unlike traditional spread-trading platforms, ECNs Trading Style operates an ECN (Electronic Communication Network) where customers can trade on
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Morris Jane is associated with Vcare Call Center and working as a Sr. Marketing Manager. Vcare is a leading business outsourcing company offering high-quality, cost-effective call center outsourcing, technical helpdesk, back office support, inbound call center and software development services to all sized businesses across the Globe. We help clients achieve higher customer satisfaction and increase revenue growths. Any suggestion, queries regarding call center services or outsourcing is more than welcome: www.vcarecallcenter.com
To Improve Customer Service Relationship is to Improve Inbound Call Center Services
To Improve Customer Service Relationship is to Improve Inbound Call Center Services
To Improve Customer Service Relationship is to Improve Inbound Call Center Services
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Home Page > Business > Customer Service > To Improve Customer Service Relationship is to Improve Inbound Call Center Services
To Improve Customer Service Relationship is to Improve Inbound Call Center Services
Posted: May 12, 2010 |Comments: 0
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Customers are always right. They live to make your business endures until the end. They could offer more leads if they are happy with you, or take away some if otherwise. So, retaining and keeping them is up to you to decide.
People would often seek for something that could make their tasks bearable. Because they are usually loomed with tight schedules, they tend to engage with something that could make everything easier. A call center as being a propeller of diverse services coexists with all other parties to give relief to people as to their anxieties in work and in time management. It proves to be very helpful in providing essential services that meet the needs of customers.
Inbound service, as being one of the services of a call center, affirms its worth in giving resolutions to the usual problems of people. Giving them quality of this service means building a good relationship with them. So how does an inbound service improve customer service relationship while meeting their needs?
Here are some reasons on how inbound services could actually improve customer service relationship:
1. Inbound Telemarketing.
Inbound telemarketers are usually there to answer basic mortgage related questions of customers, to set up an appointment with prospects and to make sales with people who are miles away. Inbound telemarketing this time could improve customer service relationship, consider this: A customer may see a late at night infomercial of a product. Very late as it seems, he is puzzled on how to actually purchase the product right way. While watching, a contact number pops out from the TV screen, he dials it on his phone, and the company that he rings routed the call to a call center, then a telemarketer takes the call. The caller will say his concern and the telemarketer will do necessary things to help him. And there it goes, after a while of conversation, the telemarketer have completed a sale for him, and the customer who is very satisfied in purchasing the product would actually feel confident in asking help with the same telemarketing company again. This case conveys that giving quality and fast telemarketing service boosts customers trust in acquiring your service all over again, thus, customer service relationship is strengthened.
2. 24 Hour Answering Service. .
This service increases your client’s satisfaction rate. It provides an efficient service any time of the day or night. This gives them assurance that they could always have a present help when they would need it most.
3. Telephone Answering Service.
Because people are disappointed with automated voice answering, giving them live person to talk highlights their value of being customers—customers that are cared and given much importance. This provides your customers real voice responses on how to fix their appointments, to generate sales and the like.
4. Answering Service
This service also provides customers real voice responses far better than automatic answering machines with recorded messages. Again, customers would feel valued by the way they are treated over the phone.
5. Business Answering Service.
No matter what business you are in, having people that would answer business calls for you even if you are out of office is very important. Take this for example, even you are in vacation, your customers would always want to have a way to contact you, so knowing that you could have a company that offers operators that answer all those calls would entail a lot of benefits.
Improving inbound call center services could actually mean improving customer service relationship. Setting up worthy services for your customers would make them satisfied and comfortable, thus, giving them the chance to happily working with you. The value that you are giving them would leave desirable impact that would motivate them to have your service always.
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Home Page > Business > Small Business > Home Based Inbound Call Center
Home Based Inbound Call Center
Posted: May 28, 2010 |Comments: 0
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Home Based Inbound Call Center
By: Ezal Wright
About the Author
Ezal Wright is an online blogger specializing in Internet Marketing. He spends most of his time writing articles and joining Internet Marketing Forum. He believes that with the right knowledge about Internet marketing anyone can succeed online.
(ArticlesBase SC #2482651)
Article Source: http://www.articlesbase.com/ – Home Based Inbound Call Center
Why waste your spare time if you can earn money with it. A home inbound call center agent is one of the growing business nowadays, although it is not that popular but this kind of home based business are already existing for quite long now. An inbound call center is one that solely or predominately handles inbound calls.
Companies are hiring home inbound call center agent because the company do not have to pay the regular wage that they pay to the company based agents but they get the same quality work. The company do not have to offer benefits like holiday pay, insurance or even pensions in short the company can save money by hiring an outsider call center agent.
This is a great opportunity to those people want to work at home. There are a lot of companies who offer the same kind of work. All you need is to search in the internet for different companies that are outsourcing their work as they may have opportunities for inbound call center agents.
There are some requirements that you need to have in order to start a home based call center. You’ll need a computer with a Windows operating system and a processor of at least 300 MHz as well as an adequate amount of hard drive space. You’ll need internet access. Obviously you can not do the task if you do not have an internet connection it is because You’ll need to have an email address since most of the actual call center work and communication will be done on the computer. There are some instances that company require you may also be required to download an instant messenger.
Another is telephone, this is very important because you can not receive call if you do not have telephone. Companies prefer the corded telephone. Much better if you can afford to buy an avaya phone. Avaya phones are IP telephones that are used by call center companies. Good thing about using this kind of telephone because it can be connected in your computer in which you can trace the incoming calls.
Most important thing is the good telephone etiquette. In order to be an effective customer service representative, you should be aware and sensitive to your customer. All you need is a lot of patience, adequate knowledge about the company you’re representing, and a passion to give a helping hand to your valued clients.
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Ezal Wright –
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Ezal Wright is an online blogger specializing in Internet Marketing. He spends most of his time writing articles and joining Internet Marketing Forum. He believes that with the right knowledge about Internet marketing anyone can succeed online.
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Ezal Wright is an online blogger specializing in Internet Marketing. He spends most of his time writing articles and joining Internet Marketing Forum. He believes that with the right knowledge about Internet marketing anyone can succeed online.
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