Compare Call Center Software

Alexandria, VA — August 28, 2009

VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.

This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:

What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities

“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”

Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.

About VIPdesk and VIPdesk Connect:

VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit http://www.vipdesk.com.

###

Cedar Rapids, IA — March 24, 2004

The AdTrack Corporation, (http://www.adtrack.com) a provider of Customer Acquisition Management solutions, announced today its E-mail Services Package. The new service is designed to automate and speed processes involved in building prospect interest. The package includes e-mail nurturing, e-mail follow-up, and e-mail fulfillment. E-mail nurturing is intended to build the interest of prospects until they are sales ready leads. E-mail follow-up gathers profiling information for raw inquiries so that the lead can be properly addressed as either sales ready or a prospect for nurturing. E-mail fulfillment supports regular fulfillment activities by allowing a faster response to each inquiry.

AdTrack is a provider of Customer Acquisition Management solutions, a total solution encompassing: comprehensive prospect data capture, qualification and ranking, distribution, sales force automation, fulfillment, and instant reporting for sales and marketing.

?Not every inquirer is ready to buy immediately,? said Justin Saylor, Marketing Director of AdTrack. ?The E-mail Services Package is designed to move our clients? prospects along in the buying cycle rapidly in a very cost effective manner.?

AdTrack, an innovator in Customer Acquisition Management, addresses the disparate needs of sales and marketing professionals by combining the tools required for marketing’s lead management needs (SmartLead) and sales? contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data, whether it comes from trade shows, events, advertising, or other promotions, for analyzing return on marketing dollars, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of customer acquisition management solutions, including hosted applications and integrated professional services:

·Lead Management

·Accurate measurement of return for client advertising

·Sales Force Automation and sales forecasting

·Sales and Marketing data mining and reporting

·Initial lead capture from all sources

·Prospect qualification, screening and distribution

·Print-on-demand services and fulfillment

·Inbound/Outbound Call Center

AdTrack’s hosted applications and integrated services provide end-to-end solutions in acquiring customers more efficiently and effectively. Established in 1981, the company is the founder of Customer Acquisition Management.

Headquartered in Cedar Rapids, Iowa, the firm employs 70 people and has an international presence with offices in Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States.

Contact: Stephanie L. King

(800) 735-3237 ext. 1757

SLK@adtrack.com

More Outbound Call Center Press Releases

The Real Benefits of Outsourcing to Telemarketing Companies

Businesses today outsource their telemarketing services to other companies. The agents from these types of call centers would try to solicit people to purchase or take advantage of products and services that are being offered to them. Most outbound call centers use telephones to call possible customers but with the recent hype in technology, there are call centers that would also incorporate web conferences to talk to possible prospects.

When a business would outsource to a telemarketing company, it would mean that they would want to find ways in order to expand their market, sell their products, and increase their overall income.

Most outbound call centers have professional telemarketers that are coached thoroughly in order to cater to the needs of their clients. These call center agents have scripts that are read, reread, and mastered by each and every agent that would call possible customers.

Also, when a business would outsource its needs to a telemarketing company, it would also mean that they are fully aware of the benefits that they will be receiving. Some of these benefits are:

]]>

The company that wants to outsource to do not need to hassle over the need to train their respective employees. These training sessions for call center agents would include product and service familiarity, call skills enhancement, proper call handling during calls, and several telemarketing tips.
Call center agents from outbound call centers are trained and re-trained from time to time to keep their level of expertise in making calls and leading possible customers to purchase what they are offering. They are coached frequently to make sure they can provide quality calls and leads to their clients.
The company does not need the trouble of advertising their company because the telemarketing call center can do that for them. Not only that they can advertise through the phone but they can also advertise through other forms of media such as using the internet to advertise their client’s company.
Most companies that would cater to telemarketing provide suitable prices to deal with whenever a company decides to outsource to them. Not only that it will save the company money, it would most definitely save time as well.
Companies that cater to telemarketing are not limited to their locale in order to reach possible customers. A telemarketer from India can call someone in the United States to talk about business with suitable clients for their client.
Aside from a wider range of customers, these services that are offered operate in a 24-hours basis.
It would also allow the client company to focus on more pressing matters. Some examples would be further training on other aspects besides sales, product development, or maybe even the expansion of the company to other territories.
Innovative ideas are always generated by telemarketers in order to improve sales
Even when talking to the phone, these agents would deliver their scripts and spiels in a professional way that would make their potential customers visualize the product clearly that they will be receiving.

Even though these benefits would still look like the tip of the iceberg, there are a lot more benefits that a company would gain if they would outsource their telemarketing needs to a company that would provide professional telemarketing services. Also, once a company would outsource to telemarketers, they can sleep easy and have that peace of mind knowing that the company’s sales are in the hands of trained professionals whose operations are available 24 hours a day and 7 days a week.

More Outbound Call Center Articles

Wheat Ridge, CO — October 20, 2008

WestNet Learning, a leading provider of Managed Learning Services and hosted learning, announced today that Avaya Inc., has renewed the WestNet eLearning Catalog license for all Avaya associates globally.

WestNet Learning and Avaya have worked together on the Avaya core certification training since 2000. WestNet provides Avaya with eCourses, Instructor-led training and Virtual Instructor-led training (Mentored ILT). WestNet was named the ‘Worldwide Preferred Training Partner’ by Avaya in 2006.

“Education and certification on Avaya unified communications and contact center solutions are critical to customer satisfaction as well as our success. WestNet continues to be an excellent supplier to Avaya, and we’re pleased to renew our licenses with them,” said Frauke Vossebein, Avaya, Global Learning and Information Solutions Professional Certification Manager.

WestNet’s eLearning products will provide Avaya users with several industry leading features including eLearning with lesson level check points and automatic remediation as well leveraging prior knowledge with “Pathways”, from WestNet. In addition, the online Prescriptive learning tool generates individual custom learning plans based on skill gap analysis, to allow focused learning where skill gaps exist and not in areas already mastered, therein saving time and money.

Additionally, WestNet Learning provides hosting, data migration, security and maintenance services, and Help Desk support for Avaya associates utilizing the WestNet Learning products.

The WestNet solutions are hosted and delivered entirely over the Internet, eliminating the stress, hassles, and risks associated with traditional hardware and software implementations. The Internet-hosted learning systems enable organizations to improve their workforce productivity, accelerate business processes, and drive performance. WestNet’s managed learning centralizes and automates the entire learning process, making administration of enterprise wide learning and development both effective and efficient.

About WestNet Learning:

Founded in 1996 and located in Wheat Ridge, CO, WestNet Learning is a leading global provider of learning products to corporate enterprises, academic institutions, associations, government agencies, and training suppliers. Learning products include: Hosted Learning Management System (LMS), e-Learning courses and systems, textbooks, e-books, prescriptive assessments, plus e-Learning and classroom delivery tools. The company launched its hosted LMS product “MLP” in 2003, after continuously receiving requests from existing clientele, who were dissatisfied with the available products in the marketplace. Today, organizations large and small from around the world have adopted the WestNet Hosted Learning LMS to provide “affordable” world-class e-Learning and classroom training registration to learners worldwide. The WestNet Hosted Managed Learning products allow organizations to rapidly create, deliver, and measure interactive learning over the Internet and intranets. WestNet Learning is a privately held, self-funded, “S” corporation, which has progressively scaled since 1996.

Point of Difference

“Don’t pay for Feature after Feature”–One Price, fully Enabled!

Additional information is available at http://www.westnetlearning.com.

About Avaya Inc:

Avaya: Global Leader in the Communications Industry

Avaya designs, builds, and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications — and distinguished by comprehensive worldwide services — Avaya helps customers leverage existing and new networks to achieve superior business results.

For more information, please visit http://www.avaya.com.

###

Related Avaya Contact Center Press Releases

The Selection Process of Calling Agents for Better Customer Services

Call center is a diverse industry segment where customer care executives establish a communication process through diverse multimedia including telephone, Internet, fax, e-mail, and many more. The role of customer care executive plays a pivotal role in streamlining the call center activities. The call center agents are embedded with the skills in handling all inbound and outbound call center services with a complete dedication in live answering services for your business processes. Therefore, it is extremely essential to approach a hiring process that not only results in selection of potential agents but also show their dedication in discovering the opportunities, beneath the call center industry. We discuss some of the tips that need to be observed at the time of hiring a call center executive for inbound and outbound voice processes.

·   The role of the HR is vital in the recruitment process. The recruitment of the fresh candidates are little complicated than the experienced ones. That is why a competency-based interviewing structure is followed by most of the recruitment agencies and organizations. Speaking with confidence is always appreciated but it is also important to judge the candidate’s prime competencies and expertise in a live role-play scenario.

]]>

·   But for the fresh agents, the process should start with a level where they can exhibit their speaking styles without any hesitation. Therefore, most of the recruitment personnel start the interview process with pronunciation practices and grammatical analysis. One best example to do such is to allow the candidate speak something that is absolutely user-friendly. This will help the HR to judge the candidate whether he/she has any trouble while speaking fluently.

·   A good understanding level is very much required for a process that handles Inbound Call Center Services. In that case, good listening capability has to be closely monitored. Customers would call from any destination from any parts of the globe and therefore, the calling agent has to be familiar with multiple voice accents.

·   Proper induction period is essential to describe the company culture and ensure they are completely prepared for their first live appearance. This would make them comfortable with the working style and accordingly allow them to adapt the new approach of serving their customers. Test them whether they can work under pressure.

These are some of the basic factors that should be emphasized while recruiting a candidate for inbound and outbound call center services. Besides, there are numerous factors that can feed you with eligible candidates for rendering voice processes for highest level of customer satisfaction. A better approach to this recruitment process will result your organization to deliver utmost level of customer support.

Call Center Outsourcing- Saving the Day by Mission Critical Customer Services

No frills, no sparkles and no sequins here. We all know that call center services thrive on customer services and more importantly work for you to achieve the business objectives and goals by valuing their opinions, feedbacks, appreciations and grievances. Taking A to Z care of customer services, inbound call centers cover the most important aspect of your business.  They help you to create better relationship with customers, increasing the loyalty base, and increasing the profitability of your business.

As businesses have expanded beyond the boundaries, it can be really difficult for your in-house team to listen and mind the needs of varied customers coming from different continents and speaking different languages.  At that time, call centers can be that cost managed and effective way, you may looking for.

Their multi-lingual adeptness, neutral free accent, market know-how and sales driven approach is capable to give any business the jump of glee, it has been deprived for long. They help you to generate revenue from customers by resolving their issues quickly and giving them what they want.  No wonder, if you listen to your customers, they look for you in market. In addition of gaining new customers along the way, their services can convert your existing customer base into more loyal and committed ones.

]]>

In inbound call centers, where the main focus of the services is customer support, you cannot afford to mess with that. Working to create a strong bond between customers and company, call center outsourcing service offers end to end quality services at affordable costs and within timely deliveries.

Offshore call center services providers help you to create a framework that consists of customer oriented marketing strategy and a package of the requisite outsourcing services, you can deploy for the betterment of your customer services.

With the help of services like help desk support, remote receptionists and technical support, inbound contact center can be a profitable option for you. Customers do not come back to a business or services, if the owners or associated employers are indifferent to their needs, demands and expectations. Thanks to the support and aid given by offshore call center centers that, businesses have become fail-safe to the ever-changing interests of customers and know beforehand what appease to them and what not.

Telax Hosted Call Center delivers advanced hosted call center solutions with more functionality than traditional hardware at a fraction of the cost.

Conoce un perfil diferente de los principales actores de la industria. En este video toca el turno de Antonio Baez, Sales Director México and Caribbean de Aspect.
Video Rating: 0 / 5

Pompano, FL — January 23, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] predictive dialer and call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Companies with annualized revenue under $ 100M and less than 200 agents are the majority of typical customers that we encounter seeking hosted predictive dialer and call center software solutions,” stated Gregg Troyanowski, president of Promero. “We believe that Promero’s turn-key hosted solution utilizing Oracle’s Contact Center Anywhere software is representative of the highly desired magic quadrant solution offering the best in class features and low operational costs.”

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses.

Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle:

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc.:

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

###

Pompano Beach, FL — October 5, 2009

Pompano, FL [PRWEB] October 5, 2009 — Promero, a member of the Oracle Partner Network, announced today its Telephone Service for Salesforce users. The new program offers three service levels appropriate for the smallest businesses with minimal requirements to the largest businesses with very sophisticated telephony requirements. The service is based on Promero’s hosted service utilizing Oracle’s award winning call center application Contact Center Anywhere. The enhanced features include click to dial any phone number in the Salesforce GUI, inbound/outbound dialing, automatic screen pop of customer information when phone rings, Automatic Call Distribution, Interactive Voice Response, calls in queue, skills based routing, Software as a Service to support in-house as well as home based agents, conference calls, music on hold, play ‘wait time’ messages, play ‘in queue marketing’ messages, real-time monitoring, whisper coaching, traffic monitoring, predictive dialer and 100% recording. The service requires no hardware purchase. Pilot programs are available. Local and long distance dialing is supported by traditional PSTN [public switched telephone network] or VOIP networks. Long distance fees are additional. Visit: http://www.promero.com/CCA_CTI_integration.asp

“Salesforce is a leader of CRM and sales force automation services for businesses at every level from the smallest to the largest enterprises. With Promero’s new Telephone Service exclusively for Salesforce users, business owners achieve great benefit and efficiencies by having a unified Salesforce user interface with integrated telephony features,” stated Gregg Troyanowski, president of Promero.

Salesforce Web-based CRM is an easy to use solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.

Salesforce.com has received considerable recognition in the industry, including:

Technology of the Year (InfoWorld, 2004, 2005, 2006)
Editors’ Choice Award (PC Magazine, 2002, 2003, 2004)
Visionary Award (SDForum, 2004)
Best of the Web (Forbes, 2003)
CRM Excellence Award (Customer Inter@ction Solutions, 2003, 2004, 2005, 2006)
Top 100 Innovators Award (BusinessWeek, 2006)
Innovation Award (AMR Research, 2005)
CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006)
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Salesforce.com

Salesforce.com is the enterprise cloud computing company. The company’s portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. As of August 31, 2009, salesforce.com manages customer information for approximately 63,200 customers. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com or call 1-800-NO-SOFTWARE.

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

###

Related Predictive Dialer Press Releases