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www.tcnp3.com Established in 1999, TCN is a world leader in Virtual Call Center Technology, including blended predictive dialing, interactive voice messaging, and web-services API innovation. TCN’s call-center technologies are entirely web-based and available on-demand with unlimited capacity. Clients customize call campaigns and save these settings as templates for easy use and management. Real-time reporting and campaign management are complemented by PCI-compliant security and zero start-up costs. Clients pay pennies per minute — and only for those minutes actually used. Advanced functionalities and upgrades are completely gratis. Based in Southern Utah, TCN also has offices in Brooklyn, NY; Washington, DC; Las Vegas, Nevada; Salt Lake City, UT; and Toronto, Ontario.
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TouchStar Addresses Marketplace Concerns Head On
TouchStar Addresses Marketplace Concerns Head On
Denver, CO — July 23, 2008
TouchStar, a world leader in call center technology, today directly addressed false comments that have been made to TouchStar clients and prospects.
Steve Bederman, TouchStar’s Chief Executive Officer, said: “TouchStar’s sales and support teams have been told by several clients and prospective clients that a handful of people are spreading false and disparaging statements about TouchStar. TouchStar has made several significant and healthy changes in 2008. We properly adjusted for redundancies gained from prior acquisitions and we built a better business model based on lessons we learned as we grew. I am not surprised that a few competitors have tried to use unprofessional tactics because TouchStar’s market share continues to grow.”
Steve also added: “I made a decision in March, during the week that Bear Stearns failed, that TouchStar would increase profitability to ensure that cash flow would sustain the company even if the economy slowed down. While we have very strong banking and investment partners, we suspected that their ability to extend lines of credit would soon change. We made a proactive decision to reduce expenses. I also brought in a very experienced organizational change expert to help us identify opportunities to improve our business model. As an example, our change consultant immediately identified a need to add more real time probes into every part of our business to make decisions faster.”
Rick Morris, TouchStar’s Chief Operating Officer, provided an update on TouchStar’s business model adjustments and results through the first half of 2008. “TouchStar sales, marketing, installation, and support departments all set performance records in the second quarter of 2008 as TouchStar executed a 20 point plan designed to maintain our growth while reducing inefficiencies.”
Sales results set all time records. The average revenue per new sale rose 23% due to a price increase and the launch of TouchStar’s new Enterprise Call Center Software. TouchStar continues to expand into the enterprise market as large call centers identify the opportunity to greatly reduce their support and expansion costs by implementing a TouchStar 2008 Enterprise Call Center system. Quantity of sales also increased as the hosted call center software business unit achieved new sales records.
Marketing activities became even more focused on tactics that have proven to produce direct results. Lead production and new sales opportunity pipelines rose to record levels as lead quality remained constant.
Installation and support departments increased their performance as scorecards were implemented to provide managers and employees with specific quantitative and qualitative metrics to monitor and review together periodically. Every employee’s scorecard includes metrics that relate to TouchStar’s 2008 business plan so that every employee understands their direct correlation to the success of TouchStar customers, fellow employees, and financial results.
About Touchstar
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.
Contact:
TouchStar PR
303.338.0678 x204
pr @ touchstar.com
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TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies
TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies
Denver, CO — April 9, 2008
TouchStar, a rapidly growing world leader in call center software and unified communications technology, today announces record first quarter sales of .9 million USD and major operations changes that yield cost savings of .1 million USD.
Sales from TouchStar’s four business units grew to .9 million USD, an increase of 31% over the first quarter of 2007. International sales continued to grow through direct sales and new channel relationships. Domestic sales increased in quantity as well as average revenue per sale. Average revenue per sale increased as TouchStar implemented its first price increase in its history. In the last ten years, TouchStar had never increased its list price despite winning more than 20 product awards and adding significant functionality each year.
Steve Bederman, CEO of TouchStar, commented: “Our sales continue to grow because we offer call centers a choice of four product platforms, hosted or on site deployment options, world class customer service, and exciting new solutions that drive call center profitability such as Best Time to Call. We chose each of our three acquisitions based on our ability to gain profitable and best in class solutions for specific market segments. All three acquisitions have just become fully integrated and we are now able to gain tremendous financial advantages.”
Operating efficiencies produced by changes made in the first quarter will yield a .1 million USD reduction in operating expenses for the 2008 fiscal year. Operating cost savings were identified by the management team through a comprehensive review of every expense among the four business units. Cost savings opportunities primarily arose from redundancies created as TouchStar acquired three direct competitors in the last three years.
Rick Morris, TouchStar’s Chief Operating Officer, added: “Frankly, we made some changes that were very difficult because they involved people that have contributed to our companies for many years. Through our acquisitions we wound up with too many managers and every department had too much redundancy. Along with the tough decisions, we found plenty of easy opportunities to reduce costs related to overhead and activities that were producing lower returns on our investments. After we made the tough decisions, we really got excited because we realized that we should exceed our 2008 profitability plan while maintaining our growth path and our core value of honoring our clients’ trust in choosing us.”
Today, TouchStar is three times larger than it was two years ago. TouchStar will continue to grow rapidly in 2008 through new sales, global market expansion, product line expansion, and the acquisition of other technology providers. TouchStar was recently recognized by the Denver Business Journal as the fourth largest software company headquartered in Colorado.
About TouchStar
TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.
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Call Centers Market to Reach $195 Billion by 2010, According to New Report by Global Industry Analysts, Inc.
San Jose, California — March 17, 2008
Contact centers have emerged as critical components of a business enterprise, not only as a medium for customer interaction, but also for boosting sales revenue. Changing market conditions such as increasing business competition, changes in the economy, and conservatism among customers are making it easy to expand client base in the call centers industry. Building up customer loyalty is no longer the only challenge for contact center professionals; measuring up to the fast paced changes that the contact center industry is undergoing is far difficult. Quick adaptability to innovations and other technology-based changes taking place in the contact center processes are turning out to be an imperative for the contact center professionals.
Global call centers market is projected to touch US5 billion by 2010, as stated in a recent report published by Global Industry Analysts, Inc. North America and Europe dominate the global scenario, and account for about 85% share of the service revenues. Asia-Pacific holds enormous potential, and is projected to drive growth in the global arena. Major trends influencing the market includes expanding operational costs and budgetary allocations, declining telecommunications costs, rise in number of hosted call centers, growing significance of Asian call centers, and transformation of call centers into contact centers. Despite its status as the fastest growing employer, call centers face challenges in the form of shortage of skilled employees, and high employee turnover rate. The Philippines is set to emerge as the fastest growing market for call centers, and is projected to increase at a compounded annual rate of 36% over the period 2000-2010.
The call center market is highly fragmented with a number of players vying for their own special niche in the market. Substantial growth in the number of call centers and advancements in technology have led to fierce competition in the market. The competition in effect has been intensifying with each new product or technology release. The study reviews major players in the call centers market including 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, British Telecom Northern Ireland, Convergys Corp, Datamatics Technologies Ltd, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream International, Inc., Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.
The report titled “Call Centers: A Global Strategic Business Report”, published by Global Industry Analysts, Inc., provides a comprehensive review of market trends, product profile, recent developments, mergers, acquisitions, and other strategic industry activities. The study analyzes recent past, current and future market data and analytics over the period 2000-2010 and long term projections (2011-2015) for regions including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.
For more details about this research report, please visit http://www.strategyr.com/Call_Centers_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 700 people worldwide and publishes more than 880 full-scale research reports each year. Additionally, the company also offers a range of over 60,000 smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.
Global Industry Analysts, Inc.
Telephone 408-528-9966
Fax 408-528-9977
Email press@StrategyR.com
Web Site http://www.strategyR.com/
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No commentsInVox Wins “Best of Show” SMB Solution at ITEXPO West 2009
Los Angeles, CA — September 17, 2009
InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles.
“Our judging panel felt as though this year’s field was the deepest we’ve ever seen for the Best of Show Awards, and we congratulate the winners for standing out in their respective categories,” said Rich Tehrani, CEO and group editor-in-chief of TMC. The industry’s largest collection of service providers, enterprise buyers, developers, and resellers come to ITEXPO, to see innovative solutions from companies like InVox.”
We received lot of positive input throughout the show primarily around the ease of set up and deployment,” said InVox’s chief executive officer Michael Loftus. A number of distribution partners all saw the value of adding this unique solution to their portfolio of offerings.” Casey Strom CEO of Northwest VOX adds “I haven’t seen a service which enhanced the phone systems with advanced IVR solutions with just one single click. As a leading VoIP service provider in WA State, automating operations to make an appointment, get store hours and directions, provide payment information, retrieve order status will save the callers lot of time. Implementing advanced solutions is just matter of minutes instead of months.”
The ITEXPO Best of Show Awards recognize innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that set these winners apart from the rest of the crowd. INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations, and met with vendors to inspect and review the displayed products on the first day of the Expo. A full list of the winners is posted on TMC’s Web site at www.tmcnet.com.
“It was validation of our 50 man-year graphical drag-and-drop interface and IVR solutions” said Manohar Chapalamadugu, founder and chief technical officer of InVox. “We are excited to receive lot of positive feedback from the show attendees. Integration with database, REST, Salesforce, Sugar CRM, IM notifications, Authorize.net gateway, and surveys really differentiated other competing solutions in the segment.” Interested businesses are invited to try the beta release by visiting www.invox.com
About TMC:
Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. For more information about TMC, visit www.tmcnet.com.
For more information about TMC, visit www.tmcnet.com
About InVox:
Founded in 2007, InVox “Intelligent Voice” provides carrier-class business telephony including several “ready to grow” IVR solutions on top of scalable, open standards architecture. InVox’s affordable voice solutions are built on a cloud architecture. Businesses are able to easily customize and manage their voice solutions. Offerings appeal to verticals such as telephone carriers, healthcare, marketing, real estate, non-profit, and hosted call centers with advanced ACD Routing capabilities, inbound and outbound call management, eCommerce companies and real-time web-based tracking systems.
TMC Contact:
For Immediate Release PR (for ITEXPO)
Todd Keefe
617-262-1968 x 101
todd (at) firpr.com
InVox Contact:
Pete Park
+1-877-55-INVOX (Say: Pete Park)
+1-877-554-6869
pete (at) invox.com
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Noble Systems Announces Acquisition of Assets from TouchStar
Atlanta, GA — September 8, 2009
Noble Systems Corporation, a global leader in innovative contact center technology solutions, has acquired assets from TouchStar Software Corporation. Noble Systems has acquired TouchStar’s assets, including the TouchStar brand and all intellectual property. The acquisition further improves Noble’s small and medium business (SMB) offering to complement its large enterprise offer and provides TouchStar users a way forward with the resources of an experienced contact center technology partner.
Noble acquired TouchStar’s ‘premise-based’ business line, encompassing the TouchStar brand and product line, as well as all intellectual property. The Noble® TouchStar product is specifically tailored to meet the needs of the SMB market. The surviving ‘hosted’ business will license Noble TouchStar solutions for its hosted-solution offer.
TouchStar has built a brand that is well known within the collections and teleservice industries. This is an opportunity for Noble Systems to further consolidate these markets. Globally, Noble and TouchStar share a similar footprint.
With the acquisition, Noble Systems will bring on board key staff from TouchStar’s development and service delivery teams, while taking advantage of synergies between the two organizations. TouchStar customers will have the benefit of an improved support structure and access to the full line of Noble Systems contact center technology products. In addition, Noble will take-over the TouchStar office in Denver, Colorado and will work quickly to provide TouchStar clients with superior services and solutions.
James K. Noble, Jr., President & CEO of Noble Systems, said, “As Noble celebrates its 20th anniversary, we continue to focus on client-needs and the changing conditions. In these tough economic times, it is more important than ever to have a technology partner that is financially sound. We hope to be that partner for the TouchStar clients. With this transaction, Noble Systems is able to continue its dominance in our core markets, such as Collections, as well as introduce hundreds of TouchStar customers to the reliability and advanced technologies of the Noble Solution suite, including Workforce Management, Desktop Unification and unified contact technology, such as our award winning SIPhony IT-ready solution. We look forward to providing them with the best-in-class solutions and services that an organization of Noble’s experience and expertise can deliver.”
The terms of the transaction were not disclosed.
About Noble Systems
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing; and integrated IVR, recording, messaging, quality/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, Noble Systems was the first vendor to offer an open, scalable, fully-distributed platform. For more information on this item or the company, contact Lee Allum at 1.888.866.2538 x538 or visit www.noblesys.com.
About TouchStar
TouchStar and its subsidiaries Sigmaworx, Digisoft and Data-Tel Info Solutions develops and supports world class call center software with on-site and hosted SaaS deployment options. TouchStar serves over 2,500 global businesses and call centers from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, hosted call center, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, recording, and call compliance management. For more information, please visit www.touchstar.com or call 303.338.0200.
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Related Hosted Call Center Press Releases
No commentsPromero Announces Call Center In A Box Solution
Pompano, Florida — April 17, 2009
Promero, a Certified Partner of the Oracle Partner Network today announced its latest offering of a call center software solution in a box that includes a full range of enhanced call features including ACD, IVR, 100% voice recording, blended agents, multi-media communication and predictive dialing. This solution is configured as a single server solution for 25, 50 and 100 Users models.
Promero’s solution is an all inclusive solution that features Oracle’s Contact Center Anywhere v8 call center software, operating software, hardware and telecom interface with VOIP or PSTN connections that can work with any existing PBX.
“Promero’s initiative is to provide a simplified single server call center software solution to businesses that have a need or requirement to have the total solution on its premise for data security or operational issues, ‘ said Gregg Troyanowski, president of Promero. “The important benefits of this offering are high voice quality, virtual access, stability, enhanced inbound/outbound calling features and very low operational cost.” View www.call-center-in-a-box.com or http://www.promero.com/call_center_software/call_center_in_a_box.asp
Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include
Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.
About Oracle
Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com
About Promero, Inc
Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.
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No commentsThe Evolving Faces of Diagnostic Centers and Medical Spas
The Evolving Faces of Diagnostic Centers and Medical Spas
The Evolving Faces of Diagnostic Centers and Medical Spas
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Home Page > Health > The Evolving Faces of Diagnostic Centers and Medical Spas
The Evolving Faces of Diagnostic Centers and Medical Spas
Posted: Apr 16, 2009 |Comments: 0
| Views: 305 |
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A visit to the doctor is a scary occasion for many people. Hospitals and clinics are almost always painted in white to convey cleanliness and efficiency. Add to that the prospect of being subjected to diagnostic tests using machines and needles. Truly, medical facilities are the most unwelcoming of places.
This is probably the reason why diagnostic centers and clinics are reinventing themselves to make them more appealing to the patients. On the other hand, traditionally non-medical institutions like wellness centers and spas are also trying to gain credibility in an era where consumers are more health savvy and demand more scientific-based health services.
Many diagnostic centers have coined their facilities’ official name to include the term “wellness.” Wellness is a word associated by many with alternative medicine whereas spas conjures pictures of well-being and relaxation. The Diagnostic & Wellness Center for Women of Pacific Medical Center (PacMed), the Diagnostic and Wellness Center at Harbor-UCLA, and the Women’s Diagnostic and Wellness Center of Coral Springs Medical Center in Florida are examples of this trend. Even the renowned Cleveland Clinic has its Florida Health and Wellness Center.
Many clinics are redesigning their facilities to make them less sterile and more relaxing. PacMed’s Diagnostic & Wellness Center for Women in Seattle describes its setting as “spa-like”, with interior decor in warm, soothing colors and furniture and fixtures one wouldn’t normally find in a normal clinic setting. However, despite the spa-like atmosphere, this unique wellness center has all the state-of-the-art medical and diagnostic equipment as well as top notch medical staff necessary to perform diagnostic tests. “Our goal is to change the healthcare experience for the better and encourage people to take a proactive approach to wellness”, according to a PacMed Center spokesperson. The Women’s Diagnostic & Wellness Center at Coral Springs Medical Center in Coral Springs Florida calls its setting “home-like” to do away with the impersonal atmosphere that is associated with many diagnostic centers.
Spas on the other hand, have adopted the term “medical spas” or medispas” to emphasize the medical and health benefits of their services. In the same way, alternative medicine is trying to keep up with technology. Whereas traditional acupuncture uses manual stimulation, acupuncture centers use new technology for stimulation, from electrical impulses and lasers to moxibustion and heat.
While many clinics are generalists, that is, they offer diagnostics, screening and check ups for just about almost all health conditions, many of the modern, “wellness”-oriented clinics are specialized in certain types of disorders. Following are some examples of these so-called boutique diagnostic facilities and their services.
PacMed’s Diagnostic & Wellness Center offers diagnostic services specifically for women’s health. These tests, which are usually part of annual medical check ups, can include any of the following:
(1) Digital mammography which is especially helpful in screening patients with dense breast tissue.
(2) Diagnostic ultrasound which is useful as an adjunct for further evaluation of an abnormal mammogram.
(3) Breast Magnetic Resonance Imaging (MRI), again to check for breast cancer, especially in women who are at high risk.
(4) Biopsies to confirm suspicious-looking structures detected by the above imaging systems.
(5) DEXA bone scanning checks for bone health. As women age, they are at higher risk for developing osteopenia and osteoporosis.
(6) Therapeutic massages either as part of postsurgical rehabilitation programs or simply a relaxing massage to recover from the stress of the tests.
The Women’s Diagnostic & Wellness Center at Coral Springs Medical Center in Coral Springs, Florida offers similar services from breast cancer detection to bone densitometry tests. In addition, it offers education and fitness programs which include lectures, fitness classes, support groups, nutrition, massage therapy, maternal classes, cholesterol & diabetes screenings, weight management and healing arts classes.
The Diagnostic and Wellness Center at Harbor-UCLA specializes in cardiovascular health screening. The center uses state-of-art computer tomography (CT) scanning and imaging technology to perform the following “wellness scans” including heart scan, lung scan, body scan, abdominal aorta scan, virtual colonoscopy, QCT bone density and carotid artery scans.
The Winmar Diagnostics Sleep Wellness Center in Fargo, North Dakota specializes in sleep diagnostics. It basically provides services to hospitals, clinics, and private practices to test for and diagnose sleep disturbances. Its facilities include a free-standing sleep center, a complete sleep laboratory, and state-of-the-art equipment and highly trained staff in the field of sleep medicine.
Wellness scans are the specialty of many centers, including the Medical City Dallas Hospital in North Texas. But what is a wellness scan? A Wellness Scan is a non-invasive CT test from the collarbone to the pelvis and covers the heart, lungs and abdomen. The specific areas scanned in the abdomen are the kidneys, liver, gall bladder, aorta, adrenal glands, lymph nodes, spleen and other certain pelvic organs.
Now, a medical procedure that scares many people is a dental check up. As the name suggests, dental spas cater specifically to the dental needs of patients. The Austin Dental Spa offers general as well as cosmetic dentistry. The center utilizes “only the highest quality materials and the latest technology available in a world-class spa setting.” By using a “combination of spa amenities and personalized care,” the Austin Dental Spa makes a visit to the dentist a stress-free, fear-free experience.
Day spas are centers which provide cosmetic treatment to women and men, ranging from hair removal to botox injections. They are cosmetic centers and usually do not have anything to do with medical check ups and screenings although their services may be medical-based procedures. There are also spas whose services are more inclined towards complementary medicine such as yoga, Pilates, and aromatherapeutic massages.
The newly opened Women’s Health Center of the Bond Clinic in Winter Haven, Florida has combined the features of a diagnostic center and a day spa to form a real “medical spa”, a wellness center which caters to the medical and cosmetic needs of the patients. The center considers itself as a “one-stop shop for women’s health includes obstetrics and gynecology, women’s diagnostic services and a medical spa.” The spa includes a licensed massage therapist and facial specialist who offers a wide range of services from a relaxing hot stone massage to variety of facial treatments. The board-certified physicians perform cosmetic laser treatments for facial rejuvenation, hair removal, spider veins and broken capillaries, acne, Rosacea and age spot removal. Botox and other cosmetic injections for the treatment of facial lines and wrinkles are also available.
According Gwen Mayes at Medscape Today , “Until a few years ago, day spas limited their “medical” procedures to an occasional light chemical peel, Botox injection by a visiting dermatologist, or a postsurgical medical massage by a licensed physical therapist. Today, instead of contracting with physicians in the community to stop by 1 or 2 days a week to offer updated laser treatments and advanced aesthetic procedures, physicians are expanding their outpatient facilities or partnering with existing day spas to create a medical spa. Both sides have found a more formal merger to be a lucrative and well-received union. According to ISPA, the industry generated 4 million in revenues in 2003.”
The Women’s Health Center at the Bond Clinic has achieved the ultimate hybridization of a cosmetic and a diagnostic center whose goal is “to give women a place they can go for both their medical and cosmetic needs in a relaxing, comforting and state-of-the-art atmosphere.”
The borderline between alternative and scientific-based medicine has gradually blurred in recent years as a more holistic approach to medicine has become popular. Thus, massages and acupuncture have become part of postsurgical therapy of breast cancer patients while those who practice yoga and Reike may also go for botox and liposuction. Spas also have become mainstream and not just pastimes of the rich and famous. The average person can now have access to a spa anytime, without being subjected to membership or member recommendation rules.
The term “medical spa”, however, is a subject of controversy because many facilities call themselves medical spas or medical day spas although the services they offer actually resemble those of a normal day spa. In many of these centers, a medical doctor may be in attendance or may act as a consultant. However, no diagnostic and screening procedures are being offered. We can expect more facilities to follow the Bond Clinic’s model resulting in the need to protect the interests of patient-consumers who can be confused by the names of the facilities as well as the wide range of services they have to offer. To this end, the Medical Spa Society was formed, a national non-profit organization that aims to look at the guidelines and standards of care of medical spas.
Indeed, diagnostic centers and medical spas have evolved and are continuously evolving. One word of caution, check with your health insurance about their scope of coverage!
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More from Katt Mollar
BioShock – Medical Center – Medical Pavillion Foyer
NextGenWalkthroughs.com presents: BioShock video walkthrough!
Guide features: Hard difficulty, all little sisters saved, all audio diaries picked up, and voice overs on most of the videos. This is the PC version (03:15)
Harvard Medical School Swine Flu iPhone App Review
Doctors at Harvard Medical School have condensed their tens of thousands of pages of research into an easy to use iPhone app called HMS Mobile Swine Flu Center. (02:33)
How to Use Asthma Medication – Symbicort
How to Use Asthma Medication – Symbicort.
Michael Marcus, MD. Director Pediatric Allergy & Pulmonary -Maimonides Medical Center. Fellowship:Children’s Hospital of Philadelphia. Castle Connolly Top Doctor. (02:19)
Simon Rabinowitz PhD MD Ped GI Chairman Department of Pediatric Richmond University Medical Center (02:30)
BioShock – Medical Center – A Fateful Choice
NextGenWalkthroughs.com presents: BioShock video walkthrough!
Guide features: Hard difficulty, all little sisters saved, all audio diaries picked up, and voice overs on most of the videos. This is the PC version (04:17)
Get Help to Treat Alcohol Abuse or Addiction in Your Adolescent
Getting professional medical help as soon as you detect a hint of alcohol abuse or addiction in your adolescent is important to avoid negative impact that may ruin his/her life.
By:
James Blattl
Healthl
Dec 30, 2010
Britain has experienced some of the coldest temperatures this winter in living memory, so how do experts suggest we should get going and keep warm during the big freeze?
By:
Harvey McEwanl
Healthl
Dec 30, 2010
The discomfort is extremely irritating and it may final for few mins to an incredibly very long time.
By:
dffklp96l
Healthl
Dec 30, 2010
Meals to Avoid With Acid Reflux
Esophagus may be the tube amongst your stomach and throat. The type of food one requires can end result in acid reflux.
By:
dffklp96l
Healthl
Dec 30, 2010
Consuming food which has significantly less acidic content is great and also a secure way.
By:
dffklp96l
Healthl
Dec 30, 2010
Home Cures For Pregnancy Heartburn
Because the heartburn is triggered largely from the digestion troubles women of all ages suffer from through the pregnancy
By:
dffklp96l
Healthl
Dec 30, 2010
Heartburn Relief During Pregnancy
All through pregnancy a hormone termed progesterone is made to soften the walls from the uterus
By:
dffklp96l
Healthl
Dec 30, 2010
Heartburn Remedy In The Course Of Pregnancy
Because most business cures for heartburn like Alka-Seltzer and Rolaids are contraindicated in the course of pregnancy
By:
dffklp96l
Healthl
Dec 30, 2010
Food Safety – What’s On Your Plate?
Time was when people did not question the food they ate. Food was to eat, not for analyzing and rationalizing. But those days are over. So what’s in fresh produce that we should be concerned about? To start with, that would be pesticides, hormones, antibiotics and genetically modified food. GM food will become more prevalent and, without doubt, there is probably a new additive in your food. ‘What’s on Your Plate’ is more important than ever.
By:
Katt Mollarl
Food and Beveragel
Apr 20, 2010
Cancer Screening: Life-Savers Or Expensive Luxury?
New guidelines were recently issued for breast and cervical cancer screening. These recommendations created quite a furor and started a heated debate. The controversy over the new guidelines, especially breast cancer screening, is at best confusing and is not much help to patients. This may be an opportune time to consider replacing the controversial and imperfect ‘gold standard’ mammogram with a less invasive screening tool.
By:
Katt Mollarl
Healthl
Apr 08, 2010
Medical Errors: Are We In Safe Hands?
Mistakes are not something that we usually associate with the medical field. But medical misadventures occur and will continue to occur. The obstacles remain formidable what with overcrowding, overworked staff and cost cutting. In the meantime, patients must be vigilant, ask questions and be their own advocate.
By:
Katt Mollarl
Healthl
Feb 13, 2010
Exergames: Not Just Another Health Craze!
Exergames, perhaps, can be used positively to treat ‘Globesity’ and “get kids twitching more than just their thumbs.” And exergames may offer an alternative to moderate exercise for those leading sedentary lives and at high risk for obesity and diabetes.
By:
Katt Mollarl
Hobbiesl
Feb 04, 2010
Prostate Cancer Screening Needs a Massage!
Unfortunately making an initial accurate diagnosis of prostate cancer is not easy due to the nature of the disease and the limitations of current screening methods. On the bright side, PSA test unreliability has and is stimulating the quest for better management techniques, especially in the non-invasive arena. However,the PSA test still remains the so called gold standard
By:
Katt Mollarl
Healthl
Dec 02, 2009
CPR Needs Resuscitation & Resuscitation Needs CPR
CPR remains underutilized and at the same time misunderstood. The message is clear – CPR Needs Resuscitation and Resuscitation needs CPR. What’s important is, not how well CPR was done, but whether it was done at all!
By:
Katt Mollarl
Healthl
Nov 20, 2009
lViews: 231
If You Think ‘Organic’ Food is ‘Organic’, Think Again
The organic food industry has clearly outgrown the original regulations meant to protect it and its consumers. And the increased demand for organic food may actually be its own undoing. How ‘organic is organic food’ is even more important now than in the past!
By:
Katt Mollarl
Home and Familyl
Oct 10, 2009
Propofol, The New Illicit Prescription Drug
It took a high profile case such as the death of Michael Jackson to bring worldwide attention to the misuse and dangers of Propofol. The DEA is reportedly considering adding it to the list of controlled drugs. If this happens, the access and availability of Propofol will be strongly restricted, a move than can save lives.
By:
Katt Mollarl
Healthl
Oct 04, 2009
lViews: 393
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The article The Evolving Faces of Diagnostic Centers and Medical Spas may be found in its entirety with references and links on http://HealthWorldNet.com .
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