Call Center Implementation with Asterisk IP-PBX
Fredericton, NB — April 19, 2007
The Asterisk IP-PBX has come of age, ready for Enterprise Call Center deployment. Technology Managers are realizing that Asterisk can meet their complex demands at a fraction of the price of legacy systems. Asterisk provides a seamless integration to TDM and VoIP and has a powerful set of functionality available for implementing features for both Inbound and Outbound Call Centers. Asterisk can also serve as a media server, a protocol gateway, and a conference bridge. Being one of the earliest to migrate to Asterisk, Indosoft Inc. has a mature Call Center product offering in Asterisks and a wealth of knowledge in deployment and production support all over the world.
Like any large, complex software system, Call Center Implementation using Asterisk poses significant challenges. The Call Center technology provider requires profound skills that can be acquired only through the experience of extensive Asterisk deployments in different environments and supporting them during production. At Indosoft, we have matured our Outbound Predictive Dialing and our Inbound Contact Center Solutions through successful deployments over years. Unlike legacy systems, Asterisk is open enough to let the technology provider take complete responsibility for problem resolution. In the past four years of deployment, we have had very close look at the source to resolve problems. Contact Centers demand utmost reliability and extremely low down times. Troubleshooting during deployments, pose a complicated challenge that only a skilled, select group can handle. Indosoft has an excellent, consistent record in keeping its deployments in production.
Indosoft Inbound GUI tool-set greatly simplifies the task of setting up multiple, sophisticated inbound campaigns with skills based routing and priorities. It is an elegant tool to set up Inbound Campaigns, Call routing, Queues and Agents, taking advantage of the powerful Asterisk Command Language without the need to learn any scripting language. Indosoft Inbound tool can set up Inbound ACD, IVR and Queues by leveraging the complete potential of Asterisk Dial-plan and Asterisk Queues. Agents can seamlessly work simultaneously on multiple Queues with prioritization based on agent skill-set.
Predictive Dialing poses significant resource constraint on an Asterisk telephony server. As a thumb-rule, contact centers should separate Predictive Dialing from the telephony server handling inbound to mitigate downtime risks. Typically, a top of the line Dual core or Quad core server should be used for every 40 to 50 concurrent agents working on Predictive dialing. With a minimum of 8 to 10 agents working on every Predictive Dialing Campaign, a typical single server Asterisk installation should support five concurrent predictive dialing campaigns. Other factors that consume processing power include voice recording and conversion from one Codec to another.
Indosoft Inc. (http://www.indosoft.ca) is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.
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Outbound Call Center: Debt Collecting Tips
Posted: Jun 09, 2010 |Comments: 0
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Outbound Call Center: Debt Collecting Tips
By: jems hug
About the Author
We provide premiere call center services in almost all fields. Check out our wide spectrum of BPO services on our website.
(ArticlesBase SC #2587683)
Article Source: http://www.articlesbase.com/ – Outbound Call Center: Debt Collecting Tips
Debt collection and consolidation forms a major part of the projects allotted to outbound call center teams. Doing it more often than not doesn’t make the job any easier for these agents. They are under constant pressure to get the target callers to come at a settlement. The idea is to make the customer allow the client company to settle down his debts through the various services on offer. The job becomes difficult for a number of reasons. Many customers are not willing to talk about their debts and finances with random BPO agents. Many of them are paranoid about their money and transactions. They would never allow call center agents to access information relating to their financial assets and other bank details. In this hostile atmosphere, the call center agent has to come up with a service sale.
The first trick that the outbound call center agent needs to know is to make grounds for the customer to trust. Trust is the key to anything to do with finances. If the target caller somehow finds a reassuring aspect to the call center agent’s voice, he/she will most likely be willing to talk about finances. Trust comes naturally and your BPO agent has to be experienced or just naturally gifted. Training helps too. You can train the agents to be persuasive and not confrontational. Your target caller is on the back foot anyway because of the problems of debt. If your agent is too aggressive to push for sales, it might just clamp up the target caller. Sensitive matters need delicate handling and when it comes to selling debt consolidation services, this is a must.
Next up is the outbound call center person’s need to pacify the caller before speaking about services and policies. A hassled person in debt would never be open to listen to logic and reason upfront. The call center agent would most likely be talking to a person frantic to get the debt off his shoulders. Sometimes they may be expecting too much from the client company’s services. It’s very necessary to ground the person before his excitement to get help misleads him. The BPO agent has to make him understand clearly from the very beginning how much he needs to pay and how much the services can help him. No false hopes should creep in. It becomes difficult to deal with them later on, when the person has already paid a few installments.
Debt collection and consolidation makes up for a significant chunk of the call center revenue. There is a lot of scope for work in this sector. But to achieve success in this, your outbound call center team should be on the top of their game. The fact that your BPO agents need to be sensitive here adds an element of unpredictability. To get success with debt consolidation, your agents have to learn a lot of consumer psychology. It’s not easy to provide monetary relief without walking through a tight rope. That only the best business outsourcing firms take it up is a testimony to that.
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Contact Center Solutions: Advanced With Automated System
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Home Page > Computers > Software > Contact Center Solutions: Advanced With Automated System
Contact Center Solutions: Advanced With Automated System
Posted: Apr 23, 2008 |Comments: 0
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Contact Center Solutions: Advanced With Automated System
By: Hussy Brown
About the Author
dialer software – predictive dialer
(ArticlesBase SC #394234)
Article Source: http://www.articlesbase.com/ – Contact Center Solutions: Advanced With Automated System
To beat the competitive market, contact center solutions deliver comprehensive online solutions to the call centers. The solution provides intelligent routing as well as call termination services with merging of multiple communication channels. Moreover, with their services, online solutions allow call centers to refine their services.
Unlike the traditional call centers, to enhance the sale challenges and market share, new centers are refined with new marketing strategies like telemarketing, e-mailing, instant messaging as well as online communication. While delivering the services, contact center also facilitate an automated system of online solutions like interactive voice response, advanced speech recognition as well as voice over phone modes for advertising and campaigning.
The main aim of contact center solutions is to offer new business strategy that puts customers at the heart of your business operations. Therefore, users of the contact center must look out for a solution that features generation of lead, one call resolution, good relation between customers and round the clock customer care.
Considering the features of the contact center solutions, business on outsourcing must opt for VoIP solutions as they provide cheaper rate for calling long distance or international calls. This fact cuts down on the total monthly bill by up to the half cost. Moreover, while opting for VoIP solutions, some VoIP providers also offer predictive dialer to enhance their operations. This dialer helps the users not to dial manually to their clients; rather the calls are automatically routed to the clients. As a matter of fact, the users can transmit the voice, video and data easily from the receivers end. Moreover, contact center solutions allow clients or customers to enjoy mobility and flexibility of operation as calls are routed through IP packets. These solutions reduce the initial capital expenditure.
Lastly, the newer version of call centers or contact centers are working perfectly on the VoIP technology.
Article written by Kristen Kiya.
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Crestline’s Got the Goods for a Safe, Fun, Profitable Halloween
Lewiston, ME — September 17, 2008
Crestline Custom Imprinted Products, a direct marketing promotional products company that trades on its easy, customer-friendly ordering process, recently unveiled a new specialty store to help business and institutions capitalize on the upcoming Halloween holiday.
“Halloween is the second most profitable holiday season of the year for retailers. It’s also a perfect opportunity to get your logo out there, by distributing custom imprinted promotional products,” said Kim Beaudin, Crestline Product Manager.
Crestline’s new Halloween store carries a wide variety of products, all of which can be personalized with a company’s custom logo, art or message. Many products can be distributed to parents in the weeks leading up to Halloween to help promote safety. In addition to flashlights, glow-in-the-dark and reflective items, which ensure that little ghouls and goblins can be easily spotted in the dark, Crestline also offers coloring books and plastic treat bags printed with useful safety tips.
“Keeping kids safe is crucial during the Halloween holiday. Parents are sure to remember any company that helps them protect their children,” said Beaudin.
Businesses can get their message into trick-or-treaters’ homes via custom-wrapped candy, microwave popcorn and other food items. For those wishing to promote wellness, Crestline carries plenty of other fun giveaways that aren’t edible, such as temporary tattoos, crayons, Halloween-themed pens and pencil topper, lip balm and more.
“If you’re going to give away Halloween treats anyway, why not treat your company to a little self-promotion,” said Beaudin.
About Crestline:
Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Crestline’s highest objective is to provide superior customer service, making the ordering process as straightforward and hassle-free for clients as possible. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive Web site, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com
###
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Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
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Home Page > Marketing > Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
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Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
By: Brittany Ghoman
About the Author
You need to visit Tele-Center Inc. to have a look at more information available on <a href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
(ArticlesBase SC #2934550)
Article Source: http://www.articlesbase.com/ – Outbound Call Center Vendors Are A Necessary Strategy For Seeking Out Brand-New Prospects
Product sales can continue to increase in a slump. Throughout a time like this, it can be vital to realize easy methods to multiply sales in a manner which is beneficial employing your business model expenditures. In the following paragraphs deal with why a telesales companies may bring you more sales even during these a down economy.
Lead generation agencies offer advantages as their salespeople are comfy using the phone. Utilizing a prospecting firm can can help you gain more new qualified prospects that your salespeople can close. Using a lead generation organization permit your salespeople to become productive doing other activities while the lead generation organization can build a listing of prospective new potential consumers to get your business.
Among the many hardest drains to your time is being on the phone with uninterested customers. This opens you up to perform the greater productive activities in the business which in turn acquire more potential customers or prospects, resulting in lower new client costs.
The rugged business environment indicates you need to value the application of your current advertising and marketing funds extremely more. The outbound telemarketing agency could have crossed the uninterested people off your list allowing you to have an overabundance of sales in the shorter time period, cutting your cost of acquisition per new customer.
A great number of business owners battle with inconsistent sales to new prospective clients. You are able to delegate the finding of prospects along to a lead generation provider and the building of one’s sales pipeline will result in a whole lot more sales, lessening your current expense to get new clients.
Outbound telesales isn’t really well liked process of countless salespeople plus they will procrastinate on achieving this activity. Using a business to achieve this will definitely improve the efficiency of your sales agents and decrease your over-all costs.
Scores of salesmen who will be customer facing don’t have time for them to find new business because they also have to support customers and prospecting to ensure that they do not drop from the radar. Using an outbound telemarketing company can keep new prospects flowing in and lowers your costs because you can have a fixed cost that is offset by new business growth.
Small amount of firms are trying to find income on the phone and your business will likely be one of one of the few prospecting for business on the telephone simply by using a outbound telemarketing business the can add significantly to your bottom line. These companies can reach potentially five times more prospects than your salespeople can reach.
It’s tough to recognize how many clients you might acquire by means of your salespeople. Having a outbound call center firm can help you monitor your new client flow to ensure that you’ve the best value for your dollar and can show that it is costing less to reach new prospects than before.
Employing a outbound call center vendor lets you allocate your human capital in several completely new solutions. This could possibly enable you to decrease overhead along with improving profits.
Your business is really going forwards or backwards. In case you merely trying to wait out the economic tempest, you, yourself are losing the perfect opportunity to grow sales. A financial bad time is a superb time in your case to be able to increase sales with a lesser number of the competition banging on the prospects doors.
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Brittany Ghoman –
About the Author:
You need to visit Tele-Center Inc. to have a look at more information available on <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
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You need to visit Tele-Center Inc. to have a look at more information available on <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.telecenterinc.com”>call center outsourcing</a>. To get help with how to <a rel=”nofollow” onclick=”javascript:_gaq.push([‘_trackPageview’, ‘/outgoing/article_exit_link’]);” href=”http://www.clickadvant.com”>increase website traffic</a> visit Clickadvantage.
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Virtual Call Center To Solve Outsourcing Issues
— November 4, 2004
The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced contact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.
There is no need to discuss the advantages of outsourcing contact centers when even the government itself has begun outsourcing a lot of their public service lines to outsourcing companies. The main discussion right now is how to manage the cost of the outsourcing business on the technology side in the meantime maintain the level of quality control level on the personnel side.
Outsourcing companies normally have technologies geared toward achieving this goal. The price for telecommunication hardware and equipment has been the main financial concern of most contact centers especially the outsourced ones.
There are also issues of connectivity, IPL reliability, and proximity to skilled workers. Positioning contact centers to highly skilled areas reduce the impact of having cheap labor by having additional costs on office maintenance and salary competitiveness.
If such a technology where a contact center queue can be routed to anywhere in the world at anytime even to a mobile phone, will it solve issues. To some it will. If such a technology exists and in spite of having agents work remotely from a contact center itself, will it resolve such issues? Maybe it does. If the technology still allows you to manage your agentÂ?s skill routings, live queue management, live quality control monitoring and call recording? Will that reduce the loss of quality control? Probably.
If the extra budget due to the reduction of sophisticated hardware and brick and mortar office are spent on US quality voice and not VoIP IPLs? Will that make the phone quality better? Most likely.
In the end, the virtual contact center technology has created as much questions as it has answered. It has solved a lot of problems yet created new ones. But arenÂ?t these factors the same issues when outsourcing is still an infant? These are the same concerns when a company decides to go into cyberspace. History has proven that it may not be for everyone, but if itÂ?s for you. The impact to your business is enormous.
The technology is already here. It is ready, It can do inbound and outbound from anywhere in the world to anywhere in the world. Monitor and manage real time anywhere in the world. The real question is. Would your business model benefit from having such technology on your side?
I guess it would.
By Carlo Caparras
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