List of Inbound Call Centers Part 2
Inbound Call Centers Work From Home www.callcenteraddict.com Inside information on virtual inbound call centers and virtual work at home call center jobs. Free call center job posting and call center inbound services guide.
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Our employees put the misconceptions of working in Ascend One’s virtual call center to rest.
No commentsIntervoice Lauds Enterprises for Innovative Services to Customers
Dallas, TX (Vocus) March 30, 2007
Intervoice, Inc. (Nasdaq: INTV) today announced the winners of its Innovative Solutions awards during its “Interactions 2007” user conference. Several hundred industry leaders from 17 countries are attending the conference, which emphasizes the growing needs of enterprises around the world to provide high-touch, personalized services to their increasingly sophisticated and technology-savvy customers.
Three companies were honored in the Innovative Business Solutions category for their creative approach to tackling tough business challenges and generating results that improved service to their customers, in addition to a substantial return-on-investment (ROI) for the companies. The award-winning companies are:
Atmos Energy Corporation (NYSE: ATO), Dallas, Texas
EchoStar Communications Corporation, Evergreen, Colo.
Travelocity (NYSE: TSG), Southlake, Texas
In the Innovative Technology Solutions category, awarded to companies that demonstrated resourceful uses of developing technologies or service deployment strategies, three companies were honored:
JPMorgan Chase Retail Technology Services (NYSE:JPM), New York, N.Y.
Sirius Satellite Radio, (Nasdaq: SIRI), (New York, N.Y.
Redcats UK, Yorkshire, United Kingdom
Three companies earned plaudits for Innovative Customer Service Solutions with significant achievements in managing the complex task of exceeding their customers’ expectations. The award-winning companies are:
T-Mobile USA, Inc., Bellevue, Wash.
Tuition Management Systems, Warwick, R.I.
Blue Cross and Blue Shield of Alabama, Birmingham, Ala.
“Interactions 2007” is the tenth annual conference for Intervoice customers, whose ranks include 77 of the 2006 Fortune 100, the world’s largest financial services firm, the world’s largest retailer, the largest and oldest news organization in the world, and 30 U.S. Federal government agencies. The Intervoice customers in attendance, representing some of the most respected voice portal and contact center implementations in the world, have been sharing best-practices strategies and presenting case studies throughout the conference..
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. The Intervoice Media Exchange™ platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
Intervoice is a registered trademark and Media Exchange is a trademark of Intervoice, Inc
###
List of Inbound Call Centers Part 1
List of Inbound Call Centers www.callcenteraddict.com Inside information on virtual inbound call centers and virtual work at home call center jobs. Free call center job posting and call center inbound services guide.
No commentsInbound Call Centers Versus Outbound Call Centers: Are They Different?
Inbound Call Centers Versus Outbound Call Centers: Are They Different?
Inbound Call Centers Versus Outbound Call Centers: Are They Different?
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Home Page > Business > Inbound Call Centers Versus Outbound Call Centers: Are They Different?
Inbound Call Centers Versus Outbound Call Centers: Are They Different?
Posted: Sep 15, 2009 |Comments: 0
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Inbound Call Centers Versus Outbound Call Centers: Are They Different?
By: Seomul Evans
About the Author
Seomul Evans is a SEO services consultant with a leading US based SEO firm on behalf of Dallas answering services.
(ArticlesBase SC #1235306)
Article Source: http://www.articlesbase.com/ – Inbound Call Centers Versus Outbound Call Centers: Are They Different?
When your business was small, running it was a piece of cake. You had minimum staff and you handled al the business dealings yourself. However, if your business has grown beyond the capabilities of your customer service staff then it is time for you to consider using a professional call center.
There are two types of call centers- in outbound call centers and outdoor call centers. Before you choose a call center to run your service, you must decide exactly what services you desire. The services you wish to use will determine if you want to use an inbound call center or an outbound call center. If you are not sure about the difference between the two types of call centers, then this article is for you.
Inbound call centers focus on answering phone calls that are made by your current and potential customers. The questions they deal with can be product and service orders, billing issues, and technical assistance. Most of the call centers that offer inbound call center services also offer special assistance for the businesses employing them. This often includes but is not limited to customer feedback reports.
Some inbound call centers also offer extend their services by online assistance to customers. This is a great convenient service that allows customers to receive technical assistance without tying up their phone line. Another service that may be offered is voice mail and/or messaging. With this service your customers can contact your company 24 hours a day 7 days a week.
If you are less concerned with the idea of your customers contacting you and more concerned with contacting them you may wish to use an outbound call center. Outbound call centers specialize in lead generating and appointment making. Typically this is done through telemarketing. It is your choice whether the call center uses hot or cold calling techniques. Once an interested party is contacted the outbound call center will either set up an appointment for one of your sales men or take the order for the product.
If recruiting new clients is secondary to ensuring client satisfaction you may still want to use an outbound call center. Arrangements can be made for outbound call centers to contact your clients and survey their satisfaction. This is often done specifically for new clients or clients who have made recent complaints. The phone call from the company shows that they truly appreciate the client. It can be helpful in preventing customer loss by clearing up confusion also.
Like inbound call centers, outbound call centers also have the capability to report back to you regarding customer satisfaction. This can be very important in any business for pinpointing areas of your company that do not perform well. For example if there is a noticeable trend of new customers avoiding a certain product this will be reported. You now know that the product is not performing well and can make any necessary changes.
The fees for inbound call centers and outbound call centers are relatively the same. What has a greater impact on the fees are the services you choose to use from each individual call center. This choice has more bearing than the type of call center you use. Location of the center can affect the price also. Call centers in Dallas seem to be the most cost effective when services are compared. It is possible to find cheaper call centers but none will offer the wonderful services that can be found in the Dallas area. You should be careful as you shop however. Not all call centers are the same. Shop around before making your decision.
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About the Author:
Seomul Evans is a SEO services consultant with a leading US based SEO firm on behalf of Dallas answering services.
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About Promero, Inc
Founded in 2001, Promero www.promero.com is a Certified Partner in the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero’s products include Oracle’s Contact Center Anywhere (a hosted virtual call center/predictive dialer software), ProStar CRM, Smart8 Call Routing and ProStar Lead Manager. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales(at)promero.com
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Intervoice User Conference Attracting Influential Voice Portal and Contact Center Decision-Makers
DALLAS (Vocus) March 9, 2007
Intervoice, Inc. (NASDAQ: INTV) will be focusing its upcoming user conference on the key issues its enterprise clients are facing, the company said today. The conference’s theme, “Interactions 2007: Making it Personal” emphasizes the growing needs of Intervoice clients to provide high-touch customized services to their increasingly sophisticated and technology-savvy customers. The conference will offer five topical categories for attendees, including Speech, Voice-over-Internet-Protocol (VoIP), VoiceXML, Contact Center Personalization, and Hosted/Outsourcing Solutions. For information about Interactions 2007, visit the website at www.intervoice.com/index.php/interactions.html.
Several hundred industry leaders are expected to attend the conference that will take place March 26-29, 2007 at the Marriott Legacy Town Center, Plano, Texas. Executives from 17 countries have registered, according to Interactions 2007 Host Ernie Cote. “Top companies from around the world are coming, including the five-time J.D. Powers Award winner for wireless customer service and the Canadian bank that’s twice earned the highest IVR customer satisfaction scores in North America,” Cote said. “From the UK, we’ll be hearing from a retailer that’s the global leader in home shopping for apparel and home furnishings, as well as from one of America’s top cable television shopping networks whose call center handles more than 66 million calls a year.”
Interactions 2007 is the tenth annual conference for the Intervoice customer base, which ranks among the largest in the industry. Intervoice customers, representing some of the most respected voice portal and contact center implementations in the world, will share Best Practices and offer case studies during the 24 program tracks, sessions and round table discussions. Intervoice’s decades-long customer list includes 77 of the 2006 Fortune 100, the world’s largest financial services firm, the world’s largest retailer, the largest and oldest news organization in the world, and 30 U.S. government agencies.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world’s leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice’s Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
###
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To get unlimited access to the training videos, customers can simply browse to Data-Tel’s website (www.datatel-info.com) and enter their login information. Customers receive this login information once they have subscribed to Data-Tel’s hosted service.
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# # #
American Mattress Launches Partnership with Answer Center America
Chicago, Ill. — January 4, 2010
American Mattress, Chicago’s leading mattress retailer, recently announced their decision to partner with Answer Center America (ACA) for inbound call center support. Increasing sales and product orders prompted American Mattress to increase customer service capabilities. Answer Center America, a Chicago-based boutique call center, will now manage calls involving order taking and product concerns.
ACA agents will be trained to manage customer concerns and handle order taking via phone and web chat. In addition to agent support, ACA will integrate Web chat and click-to-call software capabilities through American Mattress’ Web site, www.americanmattress.com. The Web site offers interactive features including an online shopping cart, store locater, weekly coupons, deal saver calculator and ongoing contests to win a FREE mattress.
“Answer Center America was our number one choice for call center solutions in the Chicago metropolitan area,” says Robert Taglianetti, director of marketing for American Mattress. “We’re pleased to work with a Chicago call center and give back to local Chicago business.”
In partnership with ACA, American Mattress will offer after hours support to customers, in addition to bilingual support to Spanish speaking individuals. To provide a consistent message, ACA will work with American Mattress to create scripts and training procedures customized for their customer’s individual needs. As with all clients, ACA provides real-time call data and call recordings through their proprietary software, ATLANTIS.
“Answer Center America has given us a cost-saving solution to accommodate the increase in phone and web orders, without reducing the quality and level of attention we strive for,” says Robert Taglianetti. “We now offer a no hassle purchase process and the ultimate customer convenience experience.”
Answer Center America and American Mattress look forward to their new partnership and the opportunity to provide customers with multiple lines of customer support. As two family-owned and operated companies in the Chicago Metropolitan Area, ACA and American Mattress understand the importance of first-rate customer service on every call, every time.
About Answer Center America Inc.
Based in Chicago, Ill., Answer Center America, Inc. is an experienced partner in providing seamless call center and answering solutions. Founded in 1995 by Janet Livingston, ACA has proven itself as an industry leader through cutting-edge technology, unwavering customer service, and customized services. For additional information, please visit www.goacanow.com
About American Mattress
American Mattress is a family-owned and operated provider of mattresses, headboards/footboards, bedroom furniture, bedding, linens and futons. Their stores are located throughout Illinois, Indiana and Wisconsin. They are known to beat any competitor’s price and guarantee 30-day comfort. For more information, visit www.americanmattress.com.
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