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www.cmrinc.com – Provides complete call management services! 100% of all calls are answered within the US. Telephone answering, inbound call center, virtual receptionist, class/seminar registration & outbound survey collection. CALL 1-800-475-7300 Now!

Denver, CO — July 9, 2008

TouchStar today announces global growth in its Partner Program; partners have been added in North America, Central America, South America, Asia, and The Middle East.

Steve Bederman, TouchStar’s Chief Executive Officer, stated, “Global demand remains high for TouchStar contact center technology, predictive dialers, unified communications, and VoIP telecommunications systems. New partners around the world are benefitting from TouchStar technology that is in high demand. TouchStar’s strong reputation, no cost partner training program, and fair product pricing models make it easy for a partner to choose to represent TouchStar in their market.”

Before being accepted into TouchStar’s Partner Program, applicants work closely with TouchStar to evaluate their ability to succeed as a partner. Partners must demonstrate that they are capable of serving their clients with TouchStar’s Core Value of honoring each client’s trust in choosing TouchStar.

Partners earn revenue and add value for their clients by providing local sales, implementation, training, and support services for TouchStar Contact Center technology. Touchstar offers four levels of partnership: Referral, Silver, Gold, and Platinum. Each level provides additional profit margin opportunities and commitments from TouchStar to the partner.

All partners receive resources from TouchStar for: sales, marketing, training, customization, and technical support. Resources include: on site training, web based training, a dedicated partner support team, demonstration software, full documentation, and a software development kit. A web based partner portal is also offered to manage leads, opportunities, contacts, and cases so that prospect and customer communications are coordinated and consistent.

TouchStar believes that its partner training program is the key to its partner’s success. Oscar Gómez, Business Director of Business Value Consulting, commented on TouchStar’s Partner Training Program, “TouchStar did a great job with our training last month; they have a great team. Their material was clear and the format was productive. The program was one of the best that we have taken and we have completed many partner training programs. I am confident that we will be successful with TouchStar.”

To support TouchStar’s recent partner program growth, TouchStar added bi-lingual staff and a dedicated phone line for partners. TouchStar plans to add regional staff to support growth in the future.

Businesses and individuals who are interested in TouchStar’s Partner Program should call TouchStar at +1.303.338.0678, email sales @ touchstar.com, or visit www.touchstar.com.

About TouchStar:

TouchStar is a rapidly growing developer of world class contact center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and eight global offices. TouchStar’s unified communications products include: contact center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, automated data exchange, and its new Best Time to Call application.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

303.338.0678 x204

pr @ touchstar.com

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www.bettermarketingsuccess.com Learn how to market effectively online. Free video series shows you how you can get traffic to your website no matter what company or product you promote.
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Reno, NV — July 7, 2009

Vector BPO (http://www.vectorbpo.com) announced today that it has signed an agreement

with inContact, Inc. (NASDAQ: SAAS) to utilize inContact’s on-demand contact center software for their domestic and international operations. Vector provides contact center services to mid-size businesses looking to lower their costs by outsourcing offshore.

Until recently, only the largest companies were able to take advantage of the savings provided in locations like the Philippines. Vector’s offshore facility in Cebu, Philippines is staffed by highly educated, well-trained agents with an affinity to American culture. This creates a business climate that is particularly well suited to servicing mid-size American companies.

Operating in a market half a world away from most of its customers, Vector BPO is differentiating itself in the marketplace by providing high visibility into its call center, and is leveraging the inContact solutions to do it. Vector’s new capabilities will allow its clients to monitor the day-to-day activities and performance of Vector’s agents with their customers. This transparency is made possible by inContact’s fully integrated software platform.

“We chose inContact because they give us a scalable, transparent set of tools that are critical to our success in the contact center industry.” said Paul Flannery, Vector BPO President and CEO. “Today, our clients can sit in their offices – anywhere in the world and monitor our interactions with their customers. They can witness first hand how we execute how we deliver results for them.”

The Philippines is growing quickly in call center market share. According to Dallas-based Everest Research Institute, the country has risen from virtually zero market share a decade ago to the No. 2 spot today, or 15%. Vector’s transparency differentiator has caught the attention of the industry, and Vector expects its Cebu facility to grow to at least 800 seats.

About Vector BPO:

Vector BPO is an American-owned and managed full-service contact center with facilities in Reno, Nevada and the Philippines. The company’s inbound services include customer support, customer retention, sales desk/order capture, and technical support. Vector BPO also offers outbound services including telemarketing, surveys & polling, notifications, customer retention and collections. Its senior management team is led by contact center industry veteran Paul Flannery, President & CEO.

About inContact:

inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit http://www.incontact.com.

inContact® is the registered trademark of inContact, Inc. All other company and product names are trademarks, registrations or copyrights of their respective owners.

For more information, please call 800-454-9656 or visit http://www.vectorbpo.com

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Heading: Predictive Dialers Bring Productivity And Profit

Constantly upgrading the technology as per the ever-changing market place is not only the need of the hour, but also the secret to reap maximum profits. Companies who have switched over innovative call center software and products like predictive dialers, auto dialers, interactive voice response (IVRs) among others.
Merger of two technologies namely internet and telephone system has ushered in a renaissance in the world of telemarketers. It has enabled the companies to scale unprecedented heights on the profit graph. These software’s and technologies have facilitate the working of agents and reduced drastically the time they spend on dialing and thus the telemarketers have more time to give their presentation to more potential customers.
Incorporation of hosted predictive dialer system does not call for grand expenditure on set up. It is easy-to-use system and requires minimal effort to get started, one just needs a computer, internet and dedicated telephone line for every agent. Dialing phone numbers automatically a predictive dialer even monitors calls and connects to telemarketing agent only when it is cent per cent sure that real person is online. It even facilitates outbound and inbound dialing capabilities. In case of more advanced predictive dialers query-based dialing, and time zone sensitivity.
Profits increase because predictive dialers lessen wastage of time by checking the number of answering machines, voice mails, busy signals and hang-ups that telemarketers may encounter during the workday. Besides, they empower the call centers to run multiple campaigns simultaneously.
Besides, Interactive Voice Response (IVR) is a blessing for call centers as they can easily turn into profit centers by reducing cost of hiring live agents. Hosted IVR services also add on to profit by bringing down the company’s expenditure on hardware, software, administration and maintenance costs.

Companies that have a major budget constraint, but still look forward to automate telemarketing to facilitate working for their employees auto dailer is a perfect tool. These can dial telephone numbers automatically for call center agents, but do not use algorithms such as the predictive dialer to connect the agent to only successful calls. Besides, monitoring systems, amplifiers, headsets are some other tools that bring success for telemarketers.
So with all its distinctive features, predictive dialers are a blessing for telemarketers as it enhances their productivity and give boost to telemarketing profits!
With this predictive dialer you will receive both outbound and inbound dialing capabilities, and can incorporate the system with your analog lines without having a separate database server.

5 Chronic Pain Issues in Drug Treatment Centers

When working with and helping addicts & alcoholics there are a variety of factors that come into consideration when deciding what approach is best for drug rehab.  One of the major factors is if a particular substance abuser is also dealing with co-occurring chronic pain it can be a complex and challenging process for clinicians, clients, and family.  It can cause frustration and prolong the suffering of the client. All complaints of pain must be taken serious and have proper evaluation. Pain can impair health, function, and quality of life. Here are some key points.

According to The American Society of Pain Management Nurses (ASPMN) position is that individuals with addictive disease and pain have the right to be treated with dignity, respect, and the same quality of pain assessment and management as all other individuals. (ASPMN Position statement on pain management in patients with addictive disease)
Research in addiction medicine reveals a strong association between stress and drug craving. The stress of unrelieved pain may contribute to relapse in the recovering client or increased drug use in patient who is actively using.
Persons with substance abuse disorders are less likely than others to receive effective pain treatment
Treatment of chronic pain at a drug treatment center should use a multidimensional approach including but not limited to, Cognitive Behavior therapy, ice, heat, stretching and exercise, TENS, and nonopioid analgesic medications like acetaminophen, NSAIDs, tricyclic antidepressants and anticonvulsants.
As a last resort the use of opioid medications, preferably long acting time release.

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HCB Communications is a classic example of boutique style contact center. Right from giving suggestions to script writing and provides a call center service to the business, HCB Communications creates a custom-made program for each client based on their needs. It specializes in offering call centre programs for small and medium sized business. Their goal is to reach the clients through phone and to help them create and implement an effective and profitable marketing program Visit: www.hcbcommunications.com
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