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TouchStar Launches IP PBX Phone System for Remote Users and VoIP Communications

TouchStar Launches IP PBX Phone System for Remote Users and VoIP Communications











Denver, Colorado — June 23, 2007

TouchStar today announces its expansion outside of the call center industry with the availability of its new IP PBX phone system, to help businesses reduce expenses and increase productivity.

Companies are rapidly upgrading their traditional PBX phone systems to VoIP systems that are capable of operating over next generation voice and data integrated networks. Leading market research firms report that 74 percent of all corporate telephony lines will be IP-based by 2009. TouchStar’s IP PBX system is software based, which allows businesses to easily expand, upgrade, and maintain their system to grow with their business.

Steve Bederman, TouchStar’s CEO, stated: “TouchStar’s passion is providing our clients with world class services and products. This new offering is exciting because it opens up a much larger market for TouchStar products and services; any business in the world can benefit from using our multi-language IP PBX Phone System. TouchStar built its support services for the call center industry that can not have downtime so business phone users will be very satisfied with the world class customer service they will receive from TouchStar.”

A recent study estimates that a medium-sized company could cut costs by up to 52 percent a year over a traditional PBX system. The TouchStar IP PBX system allows cost savings by utilizing VoIP long distance services, VoIP connectivity between offices, and Remote User connectivity through VoIP.

The TouchStar IP PBX provides a rich feature set with classic PBX functionality, as well as advanced features like Recording, Monitoring, Conference Bridging, Call Queuing, and Intelligent ACD/IVR. The IP PBX Administrator Application allows the end user to make moves, adds, and changes with little or no involvement by IT or Telecom staff. Traditional phone lines no longer need to be installed or changed because the IP PBX utilizes a business’ existing computer network for voice.

TouchStar IP PBX will support a wide range of protocols for transmission of voice over traditional telephony as well as next generation voice and data integrated networks. Transparent switching will enable the use of diverse telephony systems in a single switching network.

About TouchStar

TouchStar is a rapidly growing world class call center solution provider that offers on-site call center software, hosted call center systems, predictive dialers, automated voice messaging, voice, data & long distance services, and an IP PBX phone system. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303 338 0678

http://www.touchstar.com

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Customer care software by phone lines

Customer care software by phone lines

Customer care software by phone lines


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Home Page > Computers > Software > Customer care software by phone lines

Customer care software by phone lines

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Call center software solution is basically using for low cost, capabilities, multi media, agent traditional solutions and all of the profit and those solutions provide the visibility necessary to improve call center service levels and improve customer preservation strategies of a digital voice with thousands of installations worldwide. Voice communications with stand alone solution is the part of call center solutions. Call center management software is tool which is a custom fit solution for each agent, regardless of their location, and reducing unnecessary hardware. Furthermore, many of the features can be added optionally giving you more control over your contact center budget.

The call center management software will consider available agents profile, their skill and the ordinary waiting time, to calculate the best negotiation and route the call in the best skills waiting conditions and as soon as the call is answered, it will be route to agent with the highest skill set to treat it. Call center software are provides phone systems as well as application software that assist communities by automatically calling homebound residents, particularly the mature, ensuring their well being. In the call center software call recipients can contact urgent situation operators that are standing. Call center software are based on the high speed internet connections with various other software also. This software handles the all calls and automatically connectivity with free lines and how to calculate call center performance.

Call centers are the called activity in real time, generate call activity reports, call experience, call service levels, call management solutions, etc. Hosted call center is working same like a remote manager and telecommuting workforce, which made possible by faster and more reliable internet access with superior technical support and expert services. Call Center Technology is products provide the controls and monitoring capability needed for these modern call centers. Call center management software is designed to increase call center efficiency, improve customer satisfaction and generate additional revenues. Voice Broadcasting with text to speech software acts as a stand alone solution that is ideally made. Telecommuting software allows agents to work anywhere in virtual call center environment. Offshore Development is not based on the predefined users, corporations to smaller, privately owned businesses, companies utilize call center software solutions to cultivate, develop and preserve profitable client associations. Basically call center software are working with VIOP services and predictive dialler applications. Web Based Service Call center can progress the quality and reduce the cost of service by online web enabled customer support.

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param
About the Author:

Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
call center solutions, Offshore Development

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Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
call center solutions, Offshore Development

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