Archive for September, 2010
How Will a Virtual Call Center Benefit Your Company?
How Will a Virtual Call Center Benefit Your Company?
More and more companies are now choosing to use a virtual call center to handle the influx of calls that they receive on a daily basis. As a business owner, you should consider how one of these call centers can help improve the productivity at your own company. You will find that they have a number of great benefits to offer, and they are able to handle just about any type of company’s needs.
One of the things that scare off some small to medium sized business owners is the cost. They believe that the cost is prohibitive and that they would be spending far too much money on the remote call center. That is a myth though. When you consider how much it would cost just to hire a single extra person to handle incoming phone calls, the price difference is easy to see. Hiring a new employee would mean that you have to pay for their salary, training, vacation, and benefits. The virtual call center is far more cost effective.
A great benefit that you will find with the call centers is the quality service that the operators can offer. They have plenty of experience when it comes to answering phones and dealing with customers and clients. Their experience means that they can answer the phones professionally, the can calm a customer down, and they will be able to send you the important messages that you need. Most customers would much rather speak with a receptionist from a virtual call center than just leave a voicemail.
Another benefit of the call centers is that you can have someone available to answer your phones around the clock. Even when you are home sleeping, on vacation, or taking the weekend off, someone will be there to answer all of your customer calls. They may still need to contact you, and the virtual receptionist will be able to forward any vital messages that you might need to take care of before a problem grows larger.
The best of the virtual call centers will be able to send you the messages in different forms. You can receive them via email, text messages, or voicemail. If the call needs to be taken care of right away, they will even be able to send the call directly to your phone. With all of the benefits are easy to see, isn’t it time to start using one of these call centers?
TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.
InContact Customer Testimonial- Kirk McNesby
As Activision’s most flexible application, inContact allows them to adapt their call center parameters on the fly as necessary.
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As Activision’s most flexible application, inContact allows them to adapt their call center parameters on the fly as necessary.
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Voice Broadcast by CallFire
www.callfire.com Simply upload your list and CallFire’s Voice Broadcast platform can generate thousands of calls to clients & customers. Easily upload professional messages or create your voice message over the phone. Next, upload your contact list and in minutes your message will be sent at speeds of over 50 calls-per-minute. (Increased speeds available by request.)
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Virtual call center services: Essential services for every business
Virtual call center services: Essential services for every business
Nowadays, every small, medium and even larger company is recognizing that they no longer need to employ and pay a fill time member of staff to work as receptionists to answer calls. Most of these companies are outsourcing to a telephone answering service is fast becoming the norm for many industries as it is cheaper than employing, and it avoids office space, sick days, and maternity leave issues to name but a few. Working out exactly how a telephone answering service is going to fit into an existing organization can, for some, be the biggest headache in getting started. There are many advantages with these telephone answering services.
There are many virtual call center services are available through the world and all of these services available at affordable rates. A virtual call center has geographically dispersed employees working for the same organization. Sometimes they may be in groups in smaller centers and many employees even work from home.
Virtual office employees also mostly work from their homes or smaller offices situated near their homes. This kind of arrangement offers them flexibility and saves them the time they would have otherwise spent for commutation. It has also been seen that employee retention rates in such companies are far more than that of the traditional workplace.
In these telephone answering services, some of the companies are providing virtual office phone services. A virtual office phone system provides affordable telecommunication products for excellent desktop performance.From entry level to advanced products, virtual phone systems can evolve with changing needs within a corporate or home environment.
Virtual office phone services can provide the necessary information to determine the needs of each business. With superior service, conference calling can be clearer with fewer background noise including adjustable individual speakers. Features include online account management with call forwarding, caller ID, three way calling and speed dialing. Active voice systems can be integrated to work through a fax machine, computer or telephone and many more.
Rickey arche is a writer who loves her job because it gives him the opportunity to learn more about the world every day. Phone virtual call center agent service and virtual office phone service is a type of help centre or an inquiry centre in any firm. Today having this service is in practice in almost all of the companies which is supporting for them in business development in many ways. Please visit the website http://www.aptas.net/
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No commentsCall Center Leadership Courses; Just Released 2009 Course Dates for Call Center Managers and Call Center Agents.
Certified Center of Excellence
West Lafayette, Ind. — April 13, 2009
Become a certified manager from Center for Customer Driven Quality at:
Purdue University
Purdue Research Park
3000 Kent Avenue
West Lafayette, Indiana 47906
Course Dates:
May 12-15, 2009 — Chicago, IL Plus tour of AMA Call Center Register Now
June 16-19, 2009 — Minneapolis, MN plus tour of GE Call Center Register Now
July 21-24, 2009 — Seattle, Community Health Plan of Washington Register Now
September 15-18, 2009 — Chicago, IL Plus tour of Bankers Life and Casualty Call Center
October 06-09, 2009 — Memphis, TN
October 13-16, 2009 — Los Angeles, plus tour at the Bosley Call Center
November 03-06, 2009 — Atlanta, GA Plus tour of State call center
December 01-04, 2009 — Phoenix, AZ
http://www.thecollegeofcallcenterexcellence.com
The course includes both lectures and case studies, which were developed by Dr. Jon Anton, Director of Research at Purdue, internationally recognized as a leader in Call Center Management. Class size allows one-on-one interaction with the instructors and enables managers and agents to network effectively with colleagues and industry peers. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help better manage the call center and strengthen relationships with other departments (for example: Marketing, MIS and Telecommunications).
We provide complete course documentation for each attendee. As a participant one will receive a comprehensive workbook with over 100 pages and a sample case study – a document for easy reference when applying new skills at work.
The Courses offered by the College are taught by experienced instructors in Contact Center Management and Consulting. We believe this experience sets The College of Call Center Excellence apart. For managers looking to elevate the performance of their own skills and insights on a wide range of subjects there is no better program of courses.
Notes: Dress is business casual. A complimentary breakfast and lunch are provided.
For More Information:
In-person course information: 805.465.7201 extension 0
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Find More Call Center Press Releases
No commentsNINE TO FIVE (9 TO 5) RIDDIM MIXX BY DJ-MoM ZJ LIQUID, BOBBY HUSTLE. DELLY RANKS and more
FACEBOOK :- www.facebook.com MYSPACE :- www.myspace.com FACEBOOK FAN PAGE :- www.facebook.com ————————————————————————————- DOWNLOAD THIS MIX AND OTHERS NOTICE: DJ-MoM’s MIXES ARE NOW DOWNLOADABLE. (SEE PROFILE PAGE) ———————————————————— ————————————————- NINE TO FIVE (9 TO 5) RIDDIM / BREABBACK ———————————————————— ————————————————– DJ-MoM / MICHAEL MORTON ———————————————————— ————————————————– BOBBY HUSTLE – KNOW YOUR FRIENDS DELLY RANKS – 9 TO 5 DWAY – DONT WANNA LEAVE LUKIE D – SHARE HIM LUTAN FYAH – JAMAICAN GIRL NORRIS MAN – SHOW MY PEOPLE TEFLON – LOVING OH YEAH WARRIOR KING – EXPERIENCE TEACHES WISDOM ZJ LIQUID – WHOLE A VIBES
George Benson and Al Jarreau “Live” in Manila “Givin’ It Up” Sept. 08, 2008
No commentsIVR Technologies Announces the Release of Talking SIP 3.7
Los Angeles, CA — April 5, 2010
IVR Technologies, a leading software developer of IP enhanced services and real-time billing solutions, announced today the availability of Talking SIP 3.7. Talking SIP is a fully-integrated application, media, and billing server providing class 4/5 switching, registration, location services and enhanced services to next-generation service providers worldwide.
Talking SIP 3.7 continues to build upon the value proposition of the product through a new Hosted Call Center module that further delivers on Talking SIP’s mandate of driving revenue and margin to the service provider’s network while helping to attract subscribers and reduce customer churn.
“Talking SIP 3.7 adds a new vertical market opportunity for our service provider customers in the area of business-to-business call center services. The call center market is a rapidly growing and lucrative market and the Talking SIP solution now provides a feature rich and highly scalable platform upon which to build a competitive service offering in this market.
The Hosted Call Center module is a further example of how Talking SIP can help our service provider customers leverage the solution to draw subscribers into their network, differentiate themselves from the competition and distance themselves from commodity level pricing. By adding a primarily inbound service like call center, providers can now cross-subsidize other more competitive services like calling card and long distance termination.
Our core objective has always been to deliver innovative retail applications to our customers to drive revenue and build margin to their networks, and Talking SIP 3.7 greatly improves on our ability to do so,” said Barry Sher, VP Business Development, IVR Technologies, Inc.
The Hosted Call Center Module is an optional add-on module to the Find Me Module that offers sophisticated call queuing, skills based agent routing, queue escalation, custom hold music as well as agent auditing and reporting. Seamlessly integrated into the other enhanced services of Talking SIP, this module’s features include caller queue position and estimated hold time announcements, integration into the Voice Mail and PBX Module to provide callers with the option to leave a message, callback integration to allow caller’s to receive a callback call from the next available agent, custom branding, full audiotext menu trees for custom queue selection criteria, whisper notification on call agent answer, telephony and web interfaces for agent status management and is fully integrated with Talking SIP’s real-time billing engine for complete and robust billing, and much more! The Hosted Call Center Module is designed from the ground up to support an unlimited number of call centers and/or agents. The Hosted Call Center Module is ideal for the next-generation VoIP service provider who is interested in capturing high-margin revenues through advanced business-to-business (B2B) and business-to-consumer (B2C) services.
Support and Availability
Talking SIP 3.7 is available for immediate download from the IVR Help Portal for all customers who are within a valid support agreement. The Hosted Call Center module is available separately, as an option at an additional cost.
For product sales, business partnerships and reseller inquiries please contact sales(at)ivr(dot)com
About IVR Technologies
IVR Technologies is an advanced software development company emerging as a leader in the SIP space for Voice over IP enhanced services and real-time billing.
Please send reader inquiries to: IVR Technologies: 555 West Fifth Street, 30th Floor, Los Angeles, CA 90013: +1 866.856.0301. E-mail: pr(at)ivr(dot)com
To learn more about our company please visit our web site: http://www.ivr.com
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Hosted VoIP Systems-services and Features of Business Communications
Hosted VoIP Systems-services and Features of Business Communications
It used to be that hosted contact center services only made sense for small and medium sized call centers. This is because there was a general belief that hosted contact services only offered a subset of the features and functions that large call centers typically required to run their operations. Large call centers are also concerned about security surrounding sensitive customer data and may not trust the hosted service provider with sensitive information.
Now some of these beliefs are not totally wrong. Specifically, if all that the hosted contact center service provider did was to centralize the on-premise system that the call centers are deploying. In this case, it may even be true that all the functions and features that are available on an on-premise system may not be available on centralized hosted servers. Protecting customer sensitive data may be another inhibitor, since all the data may have to reside locally to the centralized call processing system in case of a hosted service.
What large call centers really need is best of both the worlds. If there was a hosted service that had all the features and functions that are required to run large professional grade contact centers with the flexibility of hosting customer sensitive information locally on-premise, there would be no economical or security reason for even a large call center to opt for an on-premise solution.
oBelyx hosted contact center service provides a rich suite of features and functions that are only found on high end on-premise contact center equipment. So without incurring any initial capital outlay, even a large call center can subscribe to oBelyx hosted contact center service and be operational in a matter of a few hours. Customer sensitive data can be located on the premise of the call center and does not have to reside with the entity that provides the oBelyx hosted contact center service.
oBelyx uses a distributed computing approach where all the call and media processing happens on agents’ desktops. Management reports and analytics are hosted centrally along with basic call routing functionality. The Web 2.0 approach to management reports and analytics makes them highly flexible and they can be tailored to meet different business requirements. The service is low cost because of the unique distributed computing approach. The number of seats can be expanded or shrunk with a few mouse clicks – adjusting capacity to seasonal demand is simple and straightforward. Contact centers can form virtual work groups of skills where agents can be dispersed in multiple geographical location including agents working from their homes. It is easy to see how oBelyx does provide a unique hosted contact center service that meets diverse business requirements of large call centers.
For more information visit –http://www.paramnetwork.com
Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
See a profile of Paul Jarman in this video produced for the Utah Business CEO of the Year event!
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OnState Releases Winter ’10 Version of Its Virtual Call Center Software Solution
Burlington, MA — January 25, 2010
OnState Communications, a provider of on-demand virtual call center and virtual PBX Business Presence™ communications systems, today announced that the company has added new features to improve the end-user experience of its products while also adding more management insight and control. Key features available in the Winter ’10 release are full dashboard integration with Google, new live chat options that improve customer service and agent efficiency, outbound dialer enhancements to aid in campaign optimization, and reporting metrics for greater management visibility and agent optimization.
Google In The Agent Dashboard
To complement existing use of Google Voice and Google Talk as part of its virtual PBX and call center software solutions, OnState has fully integrated Google Talk into the agent dashboard. Now, using a single dashboard interface, agents can receive chat requests and incoming calls using Google Talk embedded in the OnState system. This addition continues OnState’s tradition of device independence by allowing customers to use their respective device of choice—including existing telephony equipment, SIP, Google, and Skype—and having that device integrate seamlessly into the OnState system. It further continues full dissemination of Business Presence across all members and partners of the enterprise, aiding with finding available experts for enhanced customer responsiveness, not matter where the individual resides or what device is in use.
Agent Live Chat Sessions
Call center supervisors and administrators now have more flexibility when it comes to agent live chat sessions. The OnState system can be configured to allow an agent to handle any number of simultaneous live chat sessions, and can also be configured to allow the agent to receive a voice call while chat sessions are in progress. This adjustable combination provides greater call center agent efficiency while also tailoring interactions for customer service effectiveness. It further facilitates chat requests converting seamlessly into voice calls, voice calls being augmented with simultaneous chat, and chat session turning into co-browsing and screen share sessions with the use of applications like Yuuguu.
Outbound Call Center Campaign Optimization
Managers of outbound call centers will notice a helpful feature in the new OnState release that allows outbound campaigns to be weighted. Should one campaign take priority over another, or should multivariate testing need to take place, this option can be used to reach the desired blend. OnState’s outbound autodialer also now includes greater reporting capabilities for rapid management insight and decision making.
Enhanced Call Center Reporting Metrics
In the Winter ’10 release, individual call center agents are now able to view more real-time performance metrics live on their dashboard. Further enhancements to the open XML data store provide call center supervisors and administrators the ability to view and customize additional information as it pertains to call queues, agent skills, and agents logged on to the system. OnState also enhanced graphic reporting elements that allow call center managers to easily determine, in both real-time and historical reporting, how agents are responding to customer inquiries.
Other updates in the Winter ’10 release include extensions to the OnState open web services for integration with other cloud- and premise-based systems, additional outbound dialing options, and greater flexibility in setting up and customizing menu routing.
Pat Kelly, CEO of OnState, said, “It is due to OnState’s true SaaS, network-based, and device-independent architecture that we are able to rapidly innovate and respond to enhancement requests from our customers and further cement OnState’s leadership in the virtual call center software space.”
About OnState
OnState provides real-time on-demand, Business Presence virtual call center solutions that are highly-functional and scalable. Using the company’s patented technology, OnState’s solutions ensure that customers are connected with the proper employee on the first try, every time, and independent of location or device, including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically with its true SaaS communications solutions. For more information, email: sales(at)on-state(dot)com; Skype: onstate.sales; GTalk info(at)on-state(dot)com; call: +1 617-934-0381 or toll-free 1 866-532-5036; or visit OnState on the web at http://www.onstate.com.
All product and service names mentioned are the trademarks of their respective companies.
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More Virtual Call Center Press Releases
No commentsChris Capo Joins Aastra as Director of Channel Business Development for its Hosted Service Business
Dallas, TX — February 19, 2007
Aastra announces the addition of Chris Capo to lead its reseller program for hosted call center services, Centergy® Virtual Contact Center Strategic Alliance Program. Joining Aastra last quarter, Mr. Capo is focused on recruiting VARs for the Aastra OnDemand™ hosted service offerings including hosted call center solutions. “We’re very pleased to have someone of Chris’ experience and energy leading this important effort,” said Tim Whittington, Vice President of Sales and Marketing for Aastra Intecom. “He has hit the ground running and has already generated significant interest from major distributors and resellers in our hosted call center solutions.”
Before joining Aastra Intecom, Mr. Capo led the U.S. and EMEA channel development team at an Avaya value-added solutions vendor based in Houston, TX. Prior to that, he worked with a California-based software developer specializing in real-time reporting and visual management solutions for the contact center. Mr. Capo began his channel management career with Paxar Monarch, a globally-recognized apparel identification provider. Chris says, “With more than 10 years of channel experience, specifically in contact center and enterprise communications, I am confident that hosted solutions are now readily accepted. I am looking forward to leveraging my expertise in training and motivating channel partners to aggressively grow Aastra’s channel organization.”
About Aastra OnDemand™
Aastra OnDemand™ is the new hosted service of Aastra USA, Inc., a leader in IP communications products including IP-PBX systems, standards based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world Aastra OnDemand is now bringing that expertise to companies of all sizes.
For more information visit http://www.aastraondemand.com
Contact:
Robyn Thompson
Phone: +1.469.365.3249
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Related Hosted Call Center Press Releases
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