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Your Guide to Effective Contact Center Solutions
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Your Guide to Effective Contact Center Solutions
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Home Page > Business > Customer Service > Your Guide to Effective Contact Center Solutions
Your Guide to Effective Contact Center Solutions
Posted: Nov 26, 2009 |Comments: 0
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The common mode of the call center agents answering calls is increasingly becoming an out of date mode of giving solutions. In today’s Internet enabled world, the customer driven market is no more satisfied by calling call centers. The customer might prefer to reach contact center solutions by email, text, IM, and more. It is no longer promising to keep your customers trustworthy simply by taking calls, and it has become important to be proactive in your way for developing good customer relationship, and also give satisfactory solutions to customers’ problems for breaking a deal.
In effect you need a contact center and you would need to reach out to the consumer market by way of making use of the communication channel that your customer wishes. It is crucial that you do not keep any of your consumers waiting while giving contact center solutions and this means that you should be capable of balancing your outbound and inbound communications. For a good and successful contact center, special considerations have to be given towards decreasing your prices and boosting up your agent proficiency, while taking into account the importance for every customer you have.
Home-based virtual contact centers have risen in the last two to three years. This growth has been in particular leveraged by the immense support that the home agent’s business model has got from the industries. In implementing this business model, there have been many changes made, and there are many business drivers which are pushing this business model towards immense success.
Developing Customer Satisfaction While Keeping Costs Low:
To be competitive, several organizations, from outsourcing to big corporations, have radically decreased costs in giving contact center solutions with shifting their contact centers overseas to countries just like India and the Philippines. This has become much lucrative ever since home agents are much cheaper to retain with an estimated 20% to 25% reduction in costs.
Making Use of Available Technology:
In the past there was a major drawback in communication for the home agents. Now with the availability of Broadband, the problem of connectivity has been resolved to a great extent. As for multi-site contact centers, costs entailing efficiency-draining levels of infrastructure complication has been brought down by the utilization of server consolidations, which has helped companies to eliminate under implementation of hardware so cutting down related expenditures. The use of resource pooling has increased the efficiency of available equipment, and the added business intelligence in offering contact center solutions have further greater effectiveness, there-by improving customer loyalty.
Means of Price Decrease:
The expertise of contact centers are being further enhanced by “just in time” work distribution, with the agent having less vacant time which has raised agent occupancy. This has further reduced staffing costs, with the supervisor having more time to direct and train agents.
Adopting the right business logic can decrease customer wait times, and ensures that calls are routed to the agents having the proper skills, linking the high level customers with highly trained sales associates. Lower wait time may provide guaranteed customer contentment, and reduces call dumping by a great extent.
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Echopass is well known to provide hosted contact center solution. If you are building up a virtual contact center and looking for cost cutting and long term benefits Echopass.com can be a best solution choice.
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Home Page > Business > Customer Service > The Virtual Call Centre Transforms Business
The Virtual Call Centre Transforms Business
Posted: Apr 08, 2010 |Comments: 0
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As we are trying to get to grips with the intricacies of the physical call centre, the virtual call centre is knocking on the door. There has been tremendous improvement in the customer care with the advent of call centres but not to forget the multiplication of the problems also.
Moving way ahead of the times
You will certainly not get a very positive response from the general public about their interaction with a call centre today. They have been seen as a byword for incompetence and horrendous customer service provision. This system has been instrumental in bringing forth a change in the way customer care businesses function.
It is in fact scary to even think of the transition to the call centre. The lesser the human interface the higher the problems that once can anticipate under this system. The issues in a call centre have become manifold due to the absence of any face to face contact with the customers. There is a great amount of understanding that prevails in two people speaking to each other. For example they point out the clues that facial expressions give which can never be replicated on the phone.
Assessing the future of the virtual call centre
The answer that this school of thought advocates is as radical as it is impossible to implement. One cannot take the pretext of the requirement of human interface in a phone contact to make a turnaround of the system. You will really want to have a customer care executive to give your service round the clock. However in the real world such services will be too expensive to be supported by the business model. The customers will not be willing to pay for the enormous funding that is required to go back to those days. There are many impolite reactions from people about the previous system being most wasteful.
For the people who have never believed in the call centre phenomenon anyway, the transition to the virtual call center will be a retrograde step. To them this will be yet another loss of contact with customers. The automation of the entire system will not allow any voice detection. Regardless of the toil taken by the experts computers are still left with certain amount of snag. Moving on to the virtual call centre might mean cutting the final umbilical cord between the customer and their company.
Most of the organisations estimate that it is good business acumen to look at the millions of profits lost due to incompetence of humans in comparison to this system. At least with the virtual call centre there will be a possibility for controlling staff and ensuring that costs never accumulate beyond a certain level. It is also required to check if the system is capable enough to read through all the customer issues arising from the transactions. I happen to think that this is too simplistic to be accurate.
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Adam Smith is an in-house writer for PBX Plus, the provider of Free PBX and Virtual Call Center. A recurrent reader and contributor of business articles on telephony
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Adam Smith is an in-house writer for PBX Plus, the provider of Free PBX and Virtual Call Center. A recurrent reader and contributor of business articles on telephony
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Why Managed Hosting is a Better Option?
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Home Page > Internet > Web Hosting > Why Managed Hosting is a Better Option?
Why Managed Hosting is a Better Option?
Posted: Jul 03, 2009 |Comments: 0
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Managed Hosting effectively overcomes the IT infrastructure challenges and provides a healthy environment for IT applications. In today’s rapidly changing business environment, many organizations are turning to a hosted, fully managed environment that custom suits their business needs. Managed hosting helps enhance the security, flexibility and reliability of your IT infrastructure and ensures that your IT systems perform at optimum levels.
The following features make managed hosting an attractive proposition for businesses:
Zero Capital Expenditure: With managed hosting, you don’t need to buy your own software, hardware, or other expensive IT infrastructure. You can access IT infrastructure as a service, and pay for what you use with a fixed monthly fee. Access to World-class Technologies: Equipped with the latest infrastructure and expertise, your managed hosting provider will offer best support and total security for your IT systems through latest technologies, and will ensure speedy deployment, while keeping you fully in control of your operating systems, application infrastructure, and network. Improved Business Focus: Managed hosting allows you to increase your ability to focus on your core competencies as managed hosting frees your IT personnel from time-consuming administrative tasks, which you can reallocate to more strategic business operations. 24/7 Real-time Monitoring: Real-time monitoring of IT infrastructure is a very critical task for running secure and reliable IT systems. Monitoring IT Infrastructure is easy with managed hosting as you get access to 24×7 remote monitoring and management tools to keep an eye on your IT infrastructure. Hence the technical problems are solved quickly to ensure maximum uptime at lower cost. What’s more, you get expert support around the clock to tackle any IT issues or concerns. Maximum Uptime: Downtime, outages, and disruptions can impact business performance and credibility. With managed hosting, you can be sure of increased uptime and always running IT systems. Managed hosting providers like NaviSite offer high-quality, well monitored servers and networks that come with 99.5% Service Level Agreement, which means high availability for your systems. Flexible Packages: Many service providers offer flexible hosting packages specially designed to meet the needs of the customers at affordable prices. So by choosing the preferred hosting plan, you can expand your business without worrying about the infrastructure issues. This gives you the ability to pay only for the managed services that you need. For example, you can go for unmanaged web hosting, semi-managed hosting, shared hosting or dedicated managed hosting based on your business needs.
You can choose any or all of services under the umbrella of managed hosting: web hosting, data center services, network management, infrastructure security, managed application services, and remote monitoring and management. NaviSite, a leading end-to-end technology provider, delivers high-quality, performance-oriented managed hosting services.
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About NaviSite Hosting Solutions
NaviSite is a leading provider of enterprise hosting and application services. The company was established in 1997. Today, it has sales offices, network operating centers and 17 data centers. NaviSite caters to a wide spectrum of customers including both small to medium sized businesses as well as large scale enterprise in various industry verticals.
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Any business that relies on the availability of server, data or network infrastructure can leverage the benefits of enterprise hosting services. Although there are different levels of enterprise servers, which come with different price tags, but you need to ensure buying the hosting services that are reliable, scalable, and secure.
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Angry Citibank Customer (read info for update)
a mainly one-sided conversation between whats reportedly a customer of Citibank and an extremely patient call center agent. kudos to the Call Center Rep! good job kuya To the lady screaming her head off, shame on you! may mali sa subtitle ko XD ——- UPDATE: nahuli na ng Camera si Ate! nagkakalat sa mcdo Part 2: www.youtube.com dahil walang catsup ang kanyang order na fries
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Home Page > Internet > Web Hosting > Web Hosting Services Provided In India
Web Hosting Services Provided In India
Posted: Sep 02, 2010 |Comments: 0
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There are many companies providing Web Hosting Indiawhich helps you in maintaining & improving your website. Nowadays, there is plethora of companies providing Web Hosting in India. The main problem you face while searching for web hosting packages is that there are large number of companies providing different web hosting packages and it becomes confusing to choose from among so many service providers each claiming to be the best. Here, in this article we shall read about several web hosting plans and you can match the best plan which meets your business needs.
Here we will discuss the common web hosting packages and their key features. Which web hosting you select depends on the requirements of your business. We can classify web hosting into shared web hosting, dedicated hosting, Data Center India and virtual private server. This classification is done on the basis of cost and the contribution to the overall performance.
1.) VPS: virtual private is a hybrid between dedicated server and shared server. It has the characteristics of both dedicated server and shared server. It is more affordable in comparison to dedicated server. Virtual server take cares of its own operating system & it can be rebooted on its own. Owing to its affordability and advanced features, virtual private server (VPS) is getting more and more popular.
2.) Data centre colocation: In this type of web hosting, large number of customers place their servers at a common location and get connected to telecommunication and other network service provider at least possible cost. In this type of web hosting server is owned by the client, the service provider provide you with premises to place the server.
In the case of data centre in India ISP has many resources like high-security against vandalism and fire, Internet connections, power backup, etc.
3.) Shared Hosting: Shared Hosting refers to the kind of web hosting which enables your website to have its unique domain name; here your server is being hosted with many other websites.
Multiple software solutions include e-mail, database and editing options. Many times shared web hosting is very effective.
As the resources in the case of shared web hosting are shared the total cost is very low. If there is low traffic on your website, you can go for shared webhosting. If database access is not required by application, advanced users can save their resources by using shared hosting. come on a shared basis the total cost is lower, you are benefitted in terms of overall cost.
4.) Dedicated Hosting: in this case your website is hosted on exclusive server. This form of web hosting is very useful when there is huge traffic on your website and if there is a need for special software you can seek this option. As the name suggests, dedicated hosting service facilitates unshared server for you. A dedicated server can handle huge traffic and it facilitates many software solutions. However, you are responsible for managing your server; if any problem occurs you have to restart the server.
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Nisha Soni has been associated with go4hosting since last 4 years;her areas of expertise for writing includes Data Center India, Web Hosting India & Data Center Colocation India. Her company, go4hosting has been known to cater Cheap dedicated server India, dedicated web hosting, dedicated servers India to its prestigious clients worldwide.
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Nisha Soni has been associated with go4hosting since last 4 years;her areas of expertise for writing includes Data Center India, Web Hosting India & Data Center Colocation India. Her company, go4hosting has been known to cater Cheap dedicated server India, dedicated web hosting, dedicated servers India to its prestigious clients worldwide.
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Managed Web Hosting and What You Should Know About It
Managed Web Hosting and What You Should Know About It
Managed Web Hosting and What You Should Know About It
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Home Page > Internet > Managed Web Hosting and What You Should Know About It
Managed Web Hosting and What You Should Know About It
Posted: Apr 28, 2008 |Comments: 0
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Managed web hosting is an improved version of the traditional shared hosting. It is to be noted here that managed web hosting basically handles the server hardware management, as well as the Internet connection. Self Managed web hosting is usually used by experienced web developers who do not require the assistance of the web hosting technical support staff. Resource upgrades and plan revisions are always available.
The right host also has equal expertise in providing colocation and data centre services. Colocation involves a server, usually a Web server of the company to be located at a dedicated facility designed with resources that include a secured cage or cabinet, regulated power, dedicated Internet connection, security and support. In order to give our clients the best possible hosting experience, Chinook Webs maintains our own web hosting data center in Calgary, Alberta Canada. We have full control over our servers and our network. Companies providing managed hosting solutions can offer a variety of hosting-related products including server security products, private networking, and database administration. In other words, managed hosting takes a more holistic view towards server needs and attempts to provide everything (including the staffing) that a company would need to be successful from an Internet infrastructure perspective.
You want your web site to be hosted with a company that offers secure web hosting servers to minimize the risk of your web site getting defaced by hackers or worse your database getting compromised by a hacker. San Diego Internet Marketing has worked with many hosting companies over the last five years and we have found that many companies offer low prices but not reliable service. ASP code allows you to link your web pages to a database, where users can interact with the web page by logging in and using their own personal settings or they can interactively place orders on your web site. Give your servers the benefits and secu A managed hosting vendor can also help business firms to change their network and systems, undertake up gradation, add options and also extend solutions. You want your web site to be hosted with a company that offers secure web hosting servers to minimize the risk of your web site getting defaced by hackers or worse your database getting compromised by a hacker. San Diego Internet Marketing has worked with many hosting companies over the last five years and we have found that many companies offer low prices but not reliable service. ASP code allows you to link your web pages to a database, where users can interact with the web page by logging in and using their own personal settings or they can interactively place orders on your web site. Give your servers the benefits and security of a state-of-the-art datacenter. Choose between the private racks, remotely managed racks, cages and Internet connectivity options that iWeb offers you in its three Montreal locations.
Managed hosting service can be considered as an upgraded version of web hosting. Many hosting providers will have a “premium” support offering that includes a bit more hand holding – this is definitely recommended if you don’t have much experience with Linux, or are new to virtual dedicated hosting.
Mostly, companies who opt for dedicated web hosting service, will usually decide to go for a managed web hosting solution because the hosting company will handle most of the task associated with managing the dedicated host.
Before anyone makes a decision to select a website hosting provider, he should enquire and verify the web hosting services and its reliability. Managed hosting takes a more holistic view towards server needs and attempts to provide everything (including the staffing) that a company would need to be successful from an Internet infrastructure perspective.
You want your web site to be hosted with a company that offers secure web hosting servers to minimize the risk of your web site getting defaced by hackers or worse your database getting compromised by a hacker. San Diego Internet Marketing has worked with many hosting companies over the last five years and we have found that many companies offer low prices but not reliable service. ASP code allows you to link your web pages to a database, where users can interact with the web page by logging in and using their own personal settings or they can interactively place orders on your web site. Give your servers the benefits and security of a state-of-the-art datacenter. Choose between the private racks, remotely managed racks, cages and Internet connectivity options that iWeb offers you in its three Montreal locations.
Companies providing managed hosting solutions can offer a variety of hosting-related products including server security products, private networking, and database administration. In other words, managed hosting takes a more holistic view towards server needs and attempts to provide everything (including the staffing) that a company would need to be successful from an Internet infrastructure perspective.
You want your web site to be hosted with a company that offers secure web hosting servers to minimize the risk of your web site getting defaced by hackers or worse your database getting compromised by a hacker. San Diego Internet Marketing has worked with many hosting companies over the last five years and we have found that many companies offer low prices but not reliable service. ASP code allows you to link your web pages to a database, where users can interact with the web page by logging in and using their own personal settings or they can interactively place orders on your web site. Give your servers the benefits and security of a state-of-the-art datacenter. Choose between the private racks, remotely managed racks, cages and Internet connectivity options that iWeb offers you in its three Montreal locations.
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the audio’s not mine, nor did i make the picture. enough copyright shite, enjoy the vid.
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W i call center xD
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