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TouchStar, a World Class Provider of Call Center Technology, Announces Its 2007 User Group Conference in Denver

Denver, CO — May 19, 2007

TouchStar, a world class provider of call center technology, today announces its 4th Annual User Group Conference to be held October 10th, 11th, and 12th at the Hyatt in the Denver Technological Center. It is expected that many of TouchStar’s 1,600 clients will attend.

Based on feedback from past attendees, the format of the User Group has been updated for 2007 with a clear objective of helping to maximize return on investment. Significant changes include: the addition of separate business and technical breakout sessions, many new presenters, more interaction among users, and an advanced training option that does not overlap with standard courses. TouchStar will also be training users on several new applications that have already been released, such as Advanced Inbound Features, Visual Supervisor, Quality Assurance, and more applications planned for release prior to the conference.

With separate business and technical tracks, users are guaranteed to take home more useful information than ever before to help them maximize their return on investment. Technical sessions will include hands-on labs, and new speakers that include some of TouchStar’s most requested technical support and development team members. The business track will also include group discussions with new TouchStar team members and other users to learn new strategies for campaign management, list management, and utilization of the many new features.

Advanced Training will be offered on Wednesday, October 11th, for the clients who are looking for hands-on and more in-depth learning. Advanced training topics will soon be announced to TouchStar clients and topic suggestions will also be welcome.

Steve Bederman, TouchStar’s CEO, commented: “We are looking forward to welcoming our clients, friends, and partners to our user group this year. In the last few months, we have made more progress than ever before with our product development and our support business processes. Through our continued growth, we have been able to add development, project management, product management, and support resources. TouchStar’s future is brighter than ever and our clients are going to benefit from our continued success; I am looking forward to sharing our vision.”

Brian Smits, TouchStar’s Global Marketing Director, stated: “We have a lot of new offerings to share with our users this year to help them drive profitability. I am really looking forward to introducing a new marketing initiative that will benefit our clients tremendously, but it is a secret for now!”

Registration and additional conference details will be available on June 1, 2007. Attendees that register before July 15th will receive a discount on their registration fee.

About TouchStar

TouchStar is a rapidly growing world class provider of call center software, hosted call center software, predictive dialers, IP PBX, voice messaging, and call center long distance services. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield

Marketing Manager

TouchStar

303.338.0678 x.237

http://www.touchstar.com

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www.tcnp3.com Established in 1999, TCN is a world leader in Virtual Call Center Technology, including blended predictive dialing, interactive voice messaging, and web-services API innovation. TCN’s call-center technologies are entirely web-based and available on-demand with unlimited capacity. Clients customize call campaigns and save these settings as templates for easy use and management. Real-time reporting and campaign management are complemented by PCI-compliant security and zero start-up costs. Clients pay pennies per minute — and only for those minutes actually used. Advanced functionalities and upgrades are completely gratis. Based in Southern Utah, TCN also has offices in Brooklyn, NY; Washington, DC; Las Vegas, Nevada; Salt Lake City, UT; and Toronto, Ontario.
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TouchStar Addresses Marketplace Concerns Head On

Denver, CO — July 23, 2008

TouchStar, a world leader in call center technology, today directly addressed false comments that have been made to TouchStar clients and prospects.

Steve Bederman, TouchStar’s Chief Executive Officer, said: “TouchStar’s sales and support teams have been told by several clients and prospective clients that a handful of people are spreading false and disparaging statements about TouchStar. TouchStar has made several significant and healthy changes in 2008. We properly adjusted for redundancies gained from prior acquisitions and we built a better business model based on lessons we learned as we grew. I am not surprised that a few competitors have tried to use unprofessional tactics because TouchStar’s market share continues to grow.”

Steve also added: “I made a decision in March, during the week that Bear Stearns failed, that TouchStar would increase profitability to ensure that cash flow would sustain the company even if the economy slowed down. While we have very strong banking and investment partners, we suspected that their ability to extend lines of credit would soon change. We made a proactive decision to reduce expenses. I also brought in a very experienced organizational change expert to help us identify opportunities to improve our business model. As an example, our change consultant immediately identified a need to add more real time probes into every part of our business to make decisions faster.”

Rick Morris, TouchStar’s Chief Operating Officer, provided an update on TouchStar’s business model adjustments and results through the first half of 2008. “TouchStar sales, marketing, installation, and support departments all set performance records in the second quarter of 2008 as TouchStar executed a 20 point plan designed to maintain our growth while reducing inefficiencies.”

Sales results set all time records. The average revenue per new sale rose 23% due to a price increase and the launch of TouchStar’s new Enterprise Call Center Software. TouchStar continues to expand into the enterprise market as large call centers identify the opportunity to greatly reduce their support and expansion costs by implementing a TouchStar 2008 Enterprise Call Center system. Quantity of sales also increased as the hosted call center software business unit achieved new sales records.

Marketing activities became even more focused on tactics that have proven to produce direct results. Lead production and new sales opportunity pipelines rose to record levels as lead quality remained constant.

Installation and support departments increased their performance as scorecards were implemented to provide managers and employees with specific quantitative and qualitative metrics to monitor and review together periodically. Every employee’s scorecard includes metrics that relate to TouchStar’s 2008 business plan so that every employee understands their direct correlation to the success of TouchStar customers, fellow employees, and financial results.

About Touchstar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.

Contact:

TouchStar PR

303.338.0678 x204

pr @ touchstar.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

TouchStar Announces Record First Quarter Sales and Major New Operating Efficiencies

Denver, CO — April 9, 2008

TouchStar, a rapidly growing world leader in call center software and unified communications technology, today announces record first quarter sales of .9 million USD and major operations changes that yield cost savings of .1 million USD.

Sales from TouchStar’s four business units grew to .9 million USD, an increase of 31% over the first quarter of 2007. International sales continued to grow through direct sales and new channel relationships. Domestic sales increased in quantity as well as average revenue per sale. Average revenue per sale increased as TouchStar implemented its first price increase in its history. In the last ten years, TouchStar had never increased its list price despite winning more than 20 product awards and adding significant functionality each year.

Steve Bederman, CEO of TouchStar, commented: “Our sales continue to grow because we offer call centers a choice of four product platforms, hosted or on site deployment options, world class customer service, and exciting new solutions that drive call center profitability such as Best Time to Call. We chose each of our three acquisitions based on our ability to gain profitable and best in class solutions for specific market segments. All three acquisitions have just become fully integrated and we are now able to gain tremendous financial advantages.”

Operating efficiencies produced by changes made in the first quarter will yield a .1 million USD reduction in operating expenses for the 2008 fiscal year. Operating cost savings were identified by the management team through a comprehensive review of every expense among the four business units. Cost savings opportunities primarily arose from redundancies created as TouchStar acquired three direct competitors in the last three years.

Rick Morris, TouchStar’s Chief Operating Officer, added: “Frankly, we made some changes that were very difficult because they involved people that have contributed to our companies for many years. Through our acquisitions we wound up with too many managers and every department had too much redundancy. Along with the tough decisions, we found plenty of easy opportunities to reduce costs related to overhead and activities that were producing lower returns on our investments. After we made the tough decisions, we really got excited because we realized that we should exceed our 2008 profitability plan while maintaining our growth path and our core value of honoring our clients’ trust in choosing us.”

Today, TouchStar is three times larger than it was two years ago. TouchStar will continue to grow rapidly in 2008 through new sales, global market expansion, product line expansion, and the acquisition of other technology providers. TouchStar was recently recognized by the Denver Business Journal as the fourth largest software company headquartered in Colorado.

About TouchStar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit http://www.touchstar.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

San Jose, California — March 17, 2008

Contact centers have emerged as critical components of a business enterprise, not only as a medium for customer interaction, but also for boosting sales revenue. Changing market conditions such as increasing business competition, changes in the economy, and conservatism among customers are making it easy to expand client base in the call centers industry. Building up customer loyalty is no longer the only challenge for contact center professionals; measuring up to the fast paced changes that the contact center industry is undergoing is far difficult. Quick adaptability to innovations and other technology-based changes taking place in the contact center processes are turning out to be an imperative for the contact center professionals.

Global call centers market is projected to touch US5 billion by 2010, as stated in a recent report published by Global Industry Analysts, Inc. North America and Europe dominate the global scenario, and account for about 85% share of the service revenues. Asia-Pacific holds enormous potential, and is projected to drive growth in the global arena. Major trends influencing the market includes expanding operational costs and budgetary allocations, declining telecommunications costs, rise in number of hosted call centers, growing significance of Asian call centers, and transformation of call centers into contact centers. Despite its status as the fastest growing employer, call centers face challenges in the form of shortage of skilled employees, and high employee turnover rate. The Philippines is set to emerge as the fastest growing market for call centers, and is projected to increase at a compounded annual rate of 36% over the period 2000-2010.

The call center market is highly fragmented with a number of players vying for their own special niche in the market. Substantial growth in the number of call centers and advancements in technology have led to fierce competition in the market. The competition in effect has been intensifying with each new product or technology release. The study reviews major players in the call centers market including 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, British Telecom Northern Ireland, Convergys Corp, Datamatics Technologies Ltd, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream International, Inc., Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.

The report titled “Call Centers: A Global Strategic Business Report”, published by Global Industry Analysts, Inc., provides a comprehensive review of market trends, product profile, recent developments, mergers, acquisitions, and other strategic industry activities. The study analyzes recent past, current and future market data and analytics over the period 2000-2010 and long term projections (2011-2015) for regions including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.

For more details about this research report, please visit http://www.strategyr.com/Call_Centers_Market_Report.asp

About Global Industry Analysts, Inc.

Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 700 people worldwide and publishes more than 880 full-scale research reports each year. Additionally, the company also offers a range of over 60,000 smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.

Global Industry Analysts, Inc.

Telephone 408-528-9966

Fax 408-528-9977

Email press@StrategyR.com

Web Site http://www.strategyR.com/

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More Hosted Call Center Press Releases

Los Angeles, CA — September 17, 2009

InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles.

“Our judging panel felt as though this year’s field was the deepest we’ve ever seen for the Best of Show Awards, and we congratulate the winners for standing out in their respective categories,” said Rich Tehrani, CEO and group editor-in-chief of TMC. The industry’s largest collection of service providers, enterprise buyers, developers, and resellers come to ITEXPO, to see innovative solutions from companies like InVox.”

We received lot of positive input throughout the show primarily around the ease of set up and deployment,” said InVox’s chief executive officer Michael Loftus. A number of distribution partners all saw the value of adding this unique solution to their portfolio of offerings.” Casey Strom CEO of Northwest VOX adds “I haven’t seen a service which enhanced the phone systems with advanced IVR solutions with just one single click. As a leading VoIP service provider in WA State, automating operations to make an appointment, get store hours and directions, provide payment information, retrieve order status will save the callers lot of time. Implementing advanced solutions is just matter of minutes instead of months.”

The ITEXPO Best of Show Awards recognize innovative products and solutions that were featured in the Exhibit Hall during the event. This designation serves to highlight the technological achievement and creative product features that set these winners apart from the rest of the crowd. INTERNET TELEPHONY magazine editorial staff evaluated the pre-show nominations, and met with vendors to inspect and review the displayed products on the first day of the Expo. A full list of the winners is posted on TMC’s Web site at www.tmcnet.com.

“It was validation of our 50 man-year graphical drag-and-drop interface and IVR solutions” said Manohar Chapalamadugu, founder and chief technical officer of InVox. “We are excited to receive lot of positive feedback from the show attendees. Integration with database, REST, Salesforce, Sugar CRM, IM notifications, Authorize.net gateway, and surveys really differentiated other competing solutions in the segment.” Interested businesses are invited to try the beta release by visiting www.invox.com

About TMC:

Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two to three million unique visitors each month worldwide, according to Webtrends. For more information about TMC, visit www.tmcnet.com.

For more information about TMC, visit www.tmcnet.com

About InVox:

Founded in 2007, InVox “Intelligent Voice” provides carrier-class business telephony including several “ready to grow” IVR solutions on top of scalable, open standards architecture. InVox’s affordable voice solutions are built on a cloud architecture. Businesses are able to easily customize and manage their voice solutions. Offerings appeal to verticals such as telephone carriers, healthcare, marketing, real estate, non-profit, and hosted call centers with advanced ACD Routing capabilities, inbound and outbound call management, eCommerce companies and real-time web-based tracking systems.

TMC Contact:                    

For Immediate Release PR (for ITEXPO)    

Todd Keefe                        

617-262-1968 x 101                    

todd (at) firpr.com        

InVox Contact:

Pete Park

+1-877-55-INVOX (Say: Pete Park)

+1-877-554-6869

pete (at) invox.com

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