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Charlottesville, VA (Vocus/PRWEB) March 29, 2011

Inova Solutions recently released a free white paper, A guide to evaluating LED wallboards & LCD displays in the call center, that helps call center managers evaluate real-time data displays and decide how to best fulfill their messaging and metrics needs.

Three keys to success with real-time data displays

The new resource describes three key considerations call center managers must acknowledge including: visibility, content flexibility and cost. These three considerations play a large part in a call center?s decision to implement real-time data displays.

?We work with our customers in a consultative role to help evaluate what types of displays make the most sense for their call center. In many cases, a mix of well-placed LED wallboards and LCD digital signage is the most effective solution,? said Mari Mitchell, Vice President of Sales at Inova Solutions.

Benefits of LED wallboards and LCD displays

There are many benefits to both types of technology, including the high visibility LED wallboards provide and the content flexibility gained with LCD displays. Inova OnTrack? call center wallboards can be read from up to 100 feet away and from wide viewing angles, which is highly beneficial in large call centers. Call center digital signage on LCDs from Inova Solutions and Four Winds Interactive provides a variety of content options in addition to real-time call center metrics, including: Microsoft? PowerPoint?, Adobe? PDF files, Adobe? Flash videos, live video, webpages, RSS feeds and more.

Readers can learn more about the three keys to selecting real-time data displays by downloading the free white paper at http://www.inovasolutions.com/call-center-reporting/resources/call-center-data-displays.html.

About Inova Solutions

Inova Solutions is a leading provider of communication solutions that help schools and universities, transit facilities, hospitals, call centers and others communicate vital, real-time information. For more information, visit http://www.inovasolutions.com/call-center-reporting.

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Santa Monica, CA — May 02, 2011

Instead of watching the royal wedding, the employees of CallFire have been following the devastating events in the American South. Nearly 300 people are dead across six states (213 of those in Alabama), and thousands more have been injured. People’s homes, belongings, and entire lives have been destroyed in a matter of a couple of days. Now that the tornadoes have passed through and search and rescue operations begin to wind down, it is time to start focusing on recovery. With infrastructure and communications completely disrupted, it will be difficult to handle donations and volunteers right away, but CallFire is hoping to make the effort easier.

CallFire is proud to be helping United Way of Central Alabama (UWCA) reach out to their volunteers. Having worked in various capacities with emergency relief organizations in the past, CallFire will be providing free voice broadcast services for UWCA’s tornado-relief efforts. These broadcasts will help officials contact their growing list of volunteers (currently already at 5,000). Once volunteers are allowed into affected areas, UWCA will inform them about when and where to meet and give them specific instructions. Volunteers will be helping with anything from interpreting, to cleanup, to counseling, to handing out food and water at food pantries. CallFire’s Senior Consultant Bill Hughes, who has assisted many of the comany’s emergency partners in the past, is working with James Wine of United Way of Central Alabama to help make these broadcasts possible.

United Way is a “a volunteer-led, nonprofit organization that seeks and addresses key health and human service issues, is accountable for stewardship of resources and is accountable for short-term and long-term results.” United Way of Central Alabama is currently working with agencies like the American Red Cross and the Salvation Army to “be on the frontline of the tornado relief effort” in the South — helping organize both donations and volunteers. As a whole, United Way strives to improve lives by “mobilizing the caring power of communities around the world to advance the common good.” They have set for themselves admirably ambitious goals in improving education, helping people achieve financial stability, and promoting healthy lives.

For those who wish to help, whether by donating or volunteering, here is what you can do:

Visit the United Way of Central Alabama website and donate or sign up to volunteer (please expect occasional down time as servers become overloaded).
If the above volunteering link is down, visit Serve Alabama — the Alabama Governor’s Office of Faith-Based and Community Initiatives.
Go to the United Way blog to see details for mobile giving. For example, you can text SUPPORT to 27722 to give $ 10 to United Way of Russell and Washington Counties, or text TORNADO to 50555 to give $ 10 to United Way of Central Alabama.
Call 211 for information and ways to volunteer.

For more information on the tornadoes, please visit the National Voluntary Organizations Active in Disaster (NVOAD).

CallFire offers its deepest sympathies to everyone affected by this disaster, and thanks James Wine for reaching out to it and allowing it to be part of the relief effort.

The CallFire Team

About CallFire:

CallFire provides a reliable, enterprise-grade VoIP platform that powers voice broadcasts, call centers, call tracking, and text messaging campaigns. With a staff of 15 employees, CallFire has over 30,000 customers including political groups, non-profits, insurance agents, small business owners, and marketers. Headquarted in Santa Monica, CA, CallFire is dedicated to providing high-availability systems, intuitive user interfaces, furious developer support, and unparalleled customer care in order to transform how companies do business.

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Unkind to mankind yo fully contactual deliberate Pointoutlet-2 90920101292.mp4
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Same as the original, but with music to satisfy contactual obligations. Also, the original has been removed for the same reason. Sorry, but enjoy the remix!
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(PRWEB) May 22, 2011

Already a tremendous success globally, Vocalcom is breaking into the US Call Center market with its state of the art predictive dialer systems. Automated outbound dialer software is revolutionizing the telemarketing and collection industries, and Vocalcom is at the forefront in creating innovative and stable systems. Steve Bederman, the new CEO of North American Operations, has years of experience in the field, and firmly believes that the company provides the best predictive dialer technology currently available. Mr. Bederman had years of experience growing other companies that are in direct competition with Vocalcom, but always had a deep respect for the quality of their products.

??I continued to watch Vocalcom’s presence in the industry. They had been and still were a leader worldwide. They not only met the client service promises but had what I feel is the leading product in call center technology as well.?

Predictive Dialers maximize the time that agents in a call center are actually engaged with a client. The system places outgoing calls following a sequence established from a telephone number list. The no-answers, hang-ups, busy signals, answering machines, and numbers no longer in service are passed over. The difference between this system and an automatic dialer is that the predictive callers do just that, it predicts when an agent will be available. There are many parameters that must be considered, such as the total number of agents on hand, how many accessible lines, and the average time it takes for processing a call.

Vocalcom?s Hermes Eagle call predictive dialer technology is flexible and can be set to one of 5 different modes depending on the needs of any particular campaign. The main benefit of the system is the dramatic increase of productivity in the call center. The time agents actually spend with a prospective customer jumps from a maximum of 40 minutes per hour to 50 minutes. Some business owners claim that sales have doubled since switching to a predictive dialer system.

Complex algorithms allow the system to analyze the duration of previous calls so that it can establish a set amount of time that future calls will probably take. The system can also generate leads and controls what calls should be processed. If there has been a previous interaction with an agent, the number will be skipped to avoid annoying repetition. The agents are able to access information concerning prior dealings with prospects, and can use that to judge the point that they were at in the sales process. For administrative purposes, calls can be monitored to evaluate the performance of the agents. The Hermes.Net system generates comprehensive reports concerning leads, call reminders, and call schedules.

Hermes.Net call center solutions are perfect for use in telemarketing, collections, and for conducting marketing research. As long as an internet connection and a telephone are available the systems can be used remotely. As telecommuting becomes more and more popular, this is a valuable feature for companies looking to cut costs.

Like so many other industries, the face of call centers is changing. More automation means greater productivity, and controlling data brings information to all staff from agents to management. For 15 years Vocalcom has been the leader worldwide for call center solutions. With a presence in 38 countries and with their products being used by over 3500 clients, they are well placed to successfully take on the US market.

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Political Campaign exposure with Voice Broadcasting on G-Tel Solutions, Callfire, and VoiceShot Auto Dialers

Campaign Running with Call broadcast: Auto Dialing and its Impression in American Politics.

Typically, in political campaigns all over the globe are done in diverse views and styles. In democratic nations such as Indonesia, Thailand, and France, candidates regularly utilize TV, radio, and the World wide web to market themselves and promised platforms when they get selected. As for single-party nations, political campaigns do not exist within nominees since the affiliates of the political party and the head of state would decide to appoint people within their political party. After all, the political elections of single-party states would focus more on social welfare and fighting the state’s problems. As for the United states of america, political parties and candidates use Television, radio, the Web, and phone calls.

The use of telephones like mobile phones and the landline counterparts is a matchless way to promote political agenda. And to make phone-based campaigns convenient, race campaign managers use a tool called telephone dialer, which automates telephone number dialing to send and receive phone messages through landline and mobile networks. When the call is started, the system will deliver messages in either 2 methods: a auto dialer, known as auto call dialing, or text messaging. Predictive dialers are known for identifying phone calls by distinguishing them if the messages are from live human calls or answering machines. Desktop and laptop computers can become automatic dialing machines when they are attached to a modem or a telephony dialing cards. There are tools designed to supply autodialler-like features to communicate to physical telephone lines. However, you can save money while resorting to the World wide web and Voice-over Internet Protocol (VoIP) as voice broadcasting methods.

Automatic dialers have changed the way American. candidates advertise themselves towards the campaign elections. Throughout United states. history, candidates, ranging from the congress to presidential, have utilized different methods of campaigning: Mail, riding trains, horse riding, radios, and even through musicians employed to play music committed to the candidate and his/her heroic past, present, and potential roles for a city/town, region, state, or nation. Since phones have been used commercially in the Nineteen Seventies, congressional, gubernatorial, senatorial, and presidential political candidates have utilized automatic broadcasting systems to spread their campaign promises and political platforms. And when World-wide-web had reached the commercial level in 1996, election political candidates, along with their associates and/or political parties they are under, have used websites and campaign web pages to promote themselves to online audiences, even though candidates still use robocall systems for those who use landline telephones. The introduction of the primary VoIP software program by Pennydials in 2007 had brought about U.S. companies to producevarious options for voice-based communication amongtelephones through the use of the Net. The rise of VoIP has led to the rebirthof auto dialers. Since the year 2000, telecommunication providers such as G-Tel Solutions have shapedpolitical contact facilities to aid political candidates in campaign actions like absentee ballot notifications, campaign fundraising, and volunteer message distribution. Auto dialing systems have been a factor to landslide election victories including the 2008 presidential appointment victory of Democratic candidateMr. Obamaover his Republican counterpart, John McCain.

Phone broadcast systems has alteredthe landscapingof U.S. political campaigns. And still if new political campaigns extend to new mobile gizmos such as the Apple iPad, these automatic phone methods are here to stay for the political parties’ huge achievement.

Greyhound Original collection spring summer 2011 ” wish you were here ,Wish we were there.” Video present collection at LCX Hongkong. ” I’m set free ” music from The velvet underground . Brand Story: Greyhound was first established in Thailand 30 years ago in 1980 with men’s casual wear. The brand became an instant hit among the young and contemporary crowd. In 1990, the company expanded its range to embracing women’s wear, leather goods and accessories. Throughout these years, the signature design concept has never changed. Greyhound =Chic + Contemporary+ Simple But Never Boring. This core style has reflected in everything we do, from the clothes we design to the interior of our store, to our new season shopping bags and packaging. At the moment we have 4 flagship stores in Bangkok at The Emporium Shopping Complex, Siam Paragon, Siam Center and Central Plaza Ladprao. Greyhound is also available in selected stores in various destinations overseas – USA, Tokyo, Osaka and at CK Tang’s, Singapore. Today we are opening our first store at LCX, Hong Kong. For international sales, please contact Nexus Showroom, New York (www.nexusshowroom.com). In 1998 we have added another aspect to our brand by widening our product line into food, to perfect an ideal Greyhound lifestyle. The first Greyhound Restaurant and Café opened its door at the Emporium Shopping Complex, one of the most prestigious and fashionable shopping centers in Bangkok at the time. The Fortune magazine quoted …
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Conoce un perfil diferente de los principales actores de la industria. En este video toca el turno de Beti Cerezo, Gerente de Mercadotecnia Latinoamérica de Aspect

How A Voluntarty Arrangement Can Help A Struggling Business

Under British law a voluntary arrangement is a formal agreement between a debtor and their creditors (the people/businesses they owe money to), and as such they can be powerful business debt help solutions.

Voluntary arrangements come in one of three variations:

Individual Voluntary Arrangements, or IVA’s are suitable for people who has a large volume of liabilities that they cannot keep up payments on (more than fifteen thousand pounds) and as such they are suitable for sole traders, as well as individual partners of a partnership or directors of a Ltd company, as well as individuals with personal liabilities.

A Partnership Voluntary Arrangement, is for businesses that are partnerships, and will cover all unsecured debt that the partnership owes, if there are no personal guarantees, or debts that the individual partners are themselves personally liable for then they as individuals are unaffected by the agreement as it covers only the liabilities of the organisation itself (as debtor) . That being said it is often case that the individual partners have had to give personal guarantees on the partnership’s liabilities and therefore it is common for an IVA to be setup alongside a Partnership Voluntary Arrangement.

Company Voluntary Arrangements, are for companies, and work much in the same way as an Individual Voluntary Arrangement or PVA but are based on an agreement between the business and its lenders on debts the business is liable for. Again it is often the case that the individual directors have had to give a personal guarantee on the business’ debt and as such an IVA may be arranged simultaneously with a CVA.

Voluntary arrangements are designed to last for 5 years, and over the period the subject of the voluntary arrangement can be granted an element of debt forgiveness based on what they can afford to repay, and at the end of the voluntary arrangement, as long as they have kept to the terms of the agreement, the outstanding amounts will be cleared.

Voluntary arrangements are all governed by the Insolvency Act therefore they need to be drawn up, and managed by an Insolvency Practitioner (IP), with whom responsibility lies to ensure the creditors are provided with all the necessary information in order for them to be able to agree the voluntary arrangement. For example all the relevant circumstances, reasons for being unable to meet their liabilities, and to detail where the creditor will stand if the arrangement is agreed as apposed to another form of action e.g. administration, liquidation or bankruptcy.

In the vast majority of circumstances a voluntary arrangement will be the best option for the creditors, in terms of the amount of return on the debt that they will realise if the arrangement is completed, and therefore an IVA, PVA or CVA is not always the best course of action for the business, or individual that is the debtor.

The main attraction of a voluntary arrangement is that, whilst it still provides the debtor an element of debt forgiveness, and legal protection from creditors it remains a private process between them and their creditors, so it is not made public. As such employers do not need to be notified, there are no any restrictions on the professional status of an individual, and businesses can continue operating.

Once appointed the IP will liaise with their client to produce a full financial statement , and take responsibility for liaising with the creditors. It is up to the IP to get consent from at least seventy five percent of the creditors for an arrangement to be able to proceed. It goes without saying that creditors are going to want to know valid reasons for the subject of the arrangement no longer being able to meet their contractual payments, and have reasonable confidence that a voluntary arrangement will be adhered to and run its full course.

That being said, a voluntary arrangement could be the most suitable option if your business has: Suffered from a bad debt Looses a major client, or contract Requires time to reorganise in order to continue to be viable Is receiving significant pressure from tax authorities The business leadership recognises mistakes that have been made in the past, and have identified how to do things better but require the time to turn things around

For a limited company there are a number of additional constraints on the size of the company in order for it to qualify, voluntary arrangements are primarily designed for helping individuals or small to medium sized businesses. Therefore a business entering into a voluntary arrangement will need to have less than 50 employees, a turnover of under £5million and be without significant assets.

If a debtor fails to meet their contactual obligations of the arrangement they will face formal bankruptcy, and this is one area for criticism from the Insolvency industry, with many professionals claiming that the terms of the arrangement should allow for some discretion if the debtor has a short term setback, but the arrangement still has a good chance of being successful.

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In this video Wendell Black, VP of Worldwide Sales and Marketing at Contactual, explains the advantages of moving to an OnDemand Contact Center.
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Redwood City, CA — December 1, 2010

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it will be a sponsor of salesforce.com?s Dreamforce 2010 conference (wwe.dreamforce.com). The conference will be held December 6-9, 2010 at the Moscone Center in San Francisco. Contactual?s OnDemand Contact Center provides cloud-based solutions to customer service, technical support, telesales and internal helpdesk organizations, eliminating the need for on-premise infrastructure or for agents to be physically located on-site. Contactual?s solutions are particularly well-suited for Salesforce CRM users seeking to manage customer interactions in the cloud. Contactual will be in booth #1124 in the Dreamforce Expo.

?Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes and we are delighted to return to Dreamforce this year as a sponsor?, said Chris Brennan, CEO and president of Contactual. ?Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the phone for service and support. Dreamforce is the ideal place for us to demonstrate how the OnDemand Contact Center has provided Sales Cloud 2 and Service Cloud 2 customers with increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across their contact center operations?, added Brennan.

Dreamforce is the industry?s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2, Force.com and more. Over the past ten years the cloud computing economy has radically changed the way companies operate. Now, the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions and breakout sessions.

Additional Information

????Register for Dreamforce: http://www.dreamforce.com
????Become a fan of Dreamforce on Facebook: http://www.facebook.com/dreamforce
????Follow @Dreamforce on Twitter: http://www.twitter.com/dreamforce

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn?s inaugural ?OnDemand 100? as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit http://www.contactual.com.

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