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Deluxe Financial host site in Phoenix, AZ – July 1, 2009 – CCNG with sponsor Aspect hostbest practice solutions for area contact center professionals. Speaker presentations were followed by an interactive networking session for all attendees and call center site tour. CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com
Video Rating: 3 / 5

www.pushbuttondialer.com Dennis Bayne gives his comments on the time slot sthat are allowable for Push Button Dialer.

Brea, CA — April 17, 2009

Merrill & Associates a Platinum Avaya Partner and Solutions Provider today announced that they have opened a physical office in Nevada and added an additional resource in Los Angeles. Andrew Sherman, Director of Sales & Marketing, made the announcement.

“Having the opportunity to bring Russ Naill (formerly of Avaya) on board in Las Vegas allows us the opportunity to continue to grow our footprint in Nevada and Southern Utah. Based on discussions with Avaya leadership, these areas have needed more support and we see this as a continued investment in our partnership with Avaya.”

Merrill has also added and additional resource in Los Angeles. Renee Flores joins the firm after 10 years at AT&T where she focused on IP-enabled voice, data, and video services.

“Renee is an incredible addition to our team based in Los Angeles, and brings a tremendous amount of experience and contacts within the community,” said Mike Merrill, President and CEO at Merrill & Associates. “The opportunity to bring someone like Renee on board is going to bring real value to our partners in addition to Merrill.”

Merrill & Associates is a leading provider of end-to-end communications services including Unified Communications (UC), Voice over IP, convergence, mobility, and contact centers. They also specialize in consulting, design, implementation, maintenance, and technical support services. As a Platinum Avaya Business Partner, Merrill works closely with Avaya and other strategic partners such as Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, and Tandberg, to integrate the latest hardware, software, video and applications into leading-edge business solutions.

About Merrill & Associates:

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Foundry, Juniper Networks, NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer’s communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. For more information, call 800-253-3111 or go to http://www.merrill.biz.

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Parsippany, NJ — June 29, 2007

In a upcoming Webcast, TelecomWeb is partnering with Avaya to discuss the highest-priority IP capabilities contact-center managers have found effective in meeting three key business objectives:

????To improve customer satisfaction,
????To lower costs and
????To improve the rate of resolution on first contact.

A recent survey of contact-center managers asked them to identify the most effective IP capabilities based on their ability to meet their business objectives. These managers also were asked to quantify both their expected and actual progress in achieving those objectives during the past one to two years of use.

Contact center managers will benefit from understanding the level of improvements they can (and cannot) achieve with these capabilities and set their plans and annual objectives accordingly.

What: “Intelligent Migration to the IP-Based Contact Center” Webcast

When: Tuesday, July 17, from 2 PM to 3 PM Eastern time (11 AM to noon Pacific time)

How: To register for this free event, please visit http://www.telecomweb.com/webinar/Avaya. Registrants also will receive a complimentary copy of Fred Reichheld’s revolutionary work “Asking the Right Question: How Firms Can Transform Ordinary Customers into Promoters.”

Ken Dolsky, program director, InfoTrack for Converged Applications, will present the results of the research. Zack Taylor, sales vice president/Global Strategic Solutions at Avaya, will present insights from Avaya customer use of the top rated IP-based capabilities.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site at http://www.avaya.com.

Contacts:

Ken Dolsky, program director, InfoTrack for Converged Applications, 973/602-0149

Debra Wayne, managing editor, 301/354-1801

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Coppell, TX — March 24, 2009

layerX Technologies, a pioneer in providing unified enterprise management solutions, today announced it has been selected by Avaya Inc., a leading global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program.

layerX Technologies is the developer of Arbitrator? VQM, the only VoIP quality solution available that detects, and automatically isolates and remediates VoIP quality issues within converged networks. As a result, companies can significantly reduce their VoIP operations expense, by automating the process of detecting and remediating critical quality issues.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

“One of the key inhibitors to voice transformation today is how to effectively manage VoIP quality in a converged environment,” said Michael Kay, VP of Business Development for layerX. “Many of the available solutions focus on VoIP quality monitoring, but are unable to automate the remedy process, leaving clients to isolate and resolve problems manually. By having a single tool to detect, isolate, and remedy VoIP problems clients can drive down the time, and cost associated with managing their converged environment.”

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)– a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

“Development partners like layerX Technologies are helping Avaya dramatically expand the options available to its customers,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We’re able to provide the tools businesses need to change the way they work and to establish a true competitive advantage in the marketplace. They are able to use unified communications applications to make critical information readily available to both employees and customers, regardless of where they are or how they choose to communicate.”

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership — Registered, Gold and Platinum — each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. layerX Technologies is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at wavaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit avaya.com.

About layerX Technologies

layerX Technologies, a wholly owned subsidiary of Shared Technologies, Inc., delivers unified enterprise management solutions that help organizations gain deeper visibility into, and control over, their existing processes and infrastructure. The foundation of each layerX solution is our Arbitrator? enterprise management system. Arbitrator?, with its unique patented distributed services architecture, is the only management solution today that combines advanced security, compliance, VoIP quality, and systems management into a single solution framework. For more information please find us on the web at layerxtech.com. Arbitrator, and the layerX name are trademarks of layerX technologies. All rights reserved.

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Eminence of Call Center Outsourcing

Call Center, itself, has an eminent role to play in such fast-paced business world. It very well offers several businesses and organizations a genuine way to interact with present and prospective customers. The world should be grateful to modern technology, because of which Contact Center Outsourcing is possible and also this has been a reason for the evolution of various Call Center Outsourcing services.

As a matter of fact, every business finds out the ways to lesser down the expenses and increase the chances of profit. So, if you want to save your valuable time and productive resources, then outsourcing your services to a BPO would be your best bet. And by hiring such a service, the business owners would be able to focus on their core competences.

The most vital advantage of offshore contact center outsourcing is the cost advantage which conceals in it the overall expense, that is, the overhead and the labor cost that is needed for setting up a contact center outsourcing. BPO services not only helps the businesses in trimming down the cost of labor and infrastructure cost but also helps to avoid the relative expenses which is confined in it to run an in-house call center.

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It helps in increasing the bottom lines; that is, BPOs services also helps in increasing the profits of a business. In fact, is also possible in raising up a business in all of its aspects – in terms of quality, performance, profitability and productivity.

This contact center outsourcing could also help you in saving your resources, as, by those services, one can save a lot in terms of manpower and infrastructure. No expense on training cost or on expensive software would occur. The resources could get utilized in the core business processes and to experience profits in that area.

When there is a considerable urge to upgrade the essential IT tools, turning to call center is one way to save money. This is because the cost of operations in managing and handling calls is lesser and cheaper. Outsourcing also gives an avenue from testing a plan and learn from it. Call center outsourcing metrics also involves call routing in better handling the clients in the customer service department.

These services offers the eminent businessmen a great opportunity to grow and reach up to a next level in their business. Be it tele sales or telemarketing, query handling or just providing an information, these center can make itself work out in all by fitting in any of the aspect of the company and work accordingly for its benefit and utmost profitability.

Magellan Call Center’s Collection of Call Center Service

There are many successful call center companies in the Philippines that can offer different businesses the kinds of call center solutions which would fit their needs. A popular example is when simple types of live answering services, such as and reservations services, by call center companies such as Magellan Call Center.

Magellan Call Center is one of the most successful call center companies in the Philippines today that offers live answering solutions that caters to the needs of small and medium businesses in the Philippines. And though their services are very common in the industry in today’s market, their services were considered rare in the past, which is why Magellan Call Center and other similar call center companies and agencies became successful in the call center industry.

Magellan Call Center started small, like many other call center companies and agencies at that time. Their operations involve a small office and a few call center agents. Other than their simple operations, their services are also known for its simplicity, which involveand reservation services.

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However, due to the fact that most call center companies in the Philippines aim to offer their services to large businesses in the Philippines, their services are built to cater to the needs of larger businesses, which is why many small and medium businesses in the country was unable to outsource their call center needs to professional third-party companies.

But when call center companies, such as Magellan Call Center, introduced some of the first simple call center services in the market, many small and medium businesses were able to outsource their needs to professional call center companies and agencies. And because Magellan Call Center is one of the few of those that offered such services, the company quickly became successful in the industry.

Because of the success of the company in the industry, Magellan Call Center had continuously expanded in the industry. From its humble beginnings, Magellan Call Center had expanded their operations which now involve an over of 300 highly trained agents in two separate offices in central Metro Manila.

However, other than the success of the company, the call center industry had also expanded due to the fact that these services opened a number of new markets for the industry to penetrate and grow.

Eventually, due to its rapid expansions in the Philippine market, along with the growth of foreign investors, the industry, as well as its call center companies such as Magellan Call Center, was able to penetrate the world market. For more information visit to our site http://www.magellancallcenter.com/

www.pushbuttondialer.com Dennis Bayne, known for giving things away, does it again with Push Button Dialer.

Cedar Rapids, Iowa — December 18, 2003

The AdTrack Corporation (http://www.adtrack.com) announces the release of the AdTrack Dashboard: Key Indicators Report, a new reporting capability that allows users to view key indicators in a single click to provide them with a graphical snapshot of their business processes. The AdTrack Dashboard supplies an instant, up-to-date look at the vital statistics of the sales and marketing functions.

“In a competitive marketplace, it is critical that managers have their fingers on the pulse of sales and marketing performance,” said Henry Nicholson, President of AdTrack. “The AdTrack Dashboard: Key Indicators Report will allow our clients to evaluate their customer acquisition process at a glance with the most current information available. This continues the AdTrack tradition of providing solutions for our clients that improve sales and marketing efficiencies.”

AdTrack, an innovator in Acquisition Relationship Management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead) and sales’ contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of customer acquisition related professional services with a convenient web-based interface, including:

Lead Management

Accurate measurement of ROI for advertising

Sales Force Automation and financial reporting

Initial lead capture from all sources

Prospect qualification, screening and distribution

Print-on-demand services and fulfillment

Inbound/Outbound Call Center

Since its inception in 1981, AdTrack has been the technology innovator in prospect and opportunity management and customer development. AdTrack’s core web-based services- sales lead management, sales force automation, fulfillment and flexible reporting tools- allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 65 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

View detailed information about the AdTrack Dashboard Key Indicators Report at:

http://www.adtrack.com/dashboard.htm

SmartLead is a registered trademark of AdTrack Corporation in the United States.

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SAN DIEGO — October 30, 2008

“I am very pleased to have Maynard join our advisory board,” said Jim Collas, president and CEO of ideaEDGE. “His experience in scaling operations and IT systems in high growth corporations will be invaluable.”

LiveOps is a best-in-class provider of on-demand call center technology, as well as virtual call center services to hundreds of companies in both direct response and enterprise markets. Prior to LiveOps, Maynard served as Chief Operating Officer at eBay. He directed engineering and technology operations, product development, customer support, trust and safety, global billing, human resources, and legal functions. Maynard joined eBay from Gateway, Inc., where he held the position of senior vice president and chief information officer. He has also held management and leadership positions at Bay Networks, Quantum Corporation, Thomas-Conrad Corporation and IBM. A respected member of the Silicon Valley technology community, Maynard sits on the boards of several successful companies.

ideaEDGE, Inc. (OTCBB: IDAE) (through its operating subsidiary Socialwise, Inc.) is developing a new proprietary Social Network Enable Group Gifting (SNEGG) platform that will enable multiple individuals to conveniently contribute to a group gift. The SNEGG platform seeks to combine the $ 100 billion gift card market with the fast-growing phenomenon of online social networks. The Company is headquartered at 6440 Lusk Blvd., Suite 200, San Diego, CA 92121 and can be contacted at 858-677-0080.

Certain statements contained in this press release are “forward-looking statements” within the meaning of federal securities laws, including, without limitation, anything relating or referring to future financial results and planned business activities. Such statements are inherently subject to risks and uncertainties, which include, without limitation, those in Company reports filed with the SEC. The Company can give no assurance that such expectations will prove correct. Future events and actual results could differ materially from those statements.

Note to Editors: Please contact Jan Strode for interviews, photography requests or any additional information: (619) 890-4040 or janstrode@aol.com.

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