Compare Call Center Software

Salt Lake City, UT — October 22, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, held its third annual inContact? user conference (ICUC) in Park City, Utah on October 14-16, 2008. The conference attracted 179 attendees, a 33 percent increase over last year.

Existing customers, prospects and integration partners gathered for three days of expert instruction, customer presentations and product updates on the inContact product suite. Customers also had the opportunity to participate in advanced training certification for inContact including the Workforce Management, Survey and eLearning tools.

Keynote speakers included Joe Outlaw, Senior Analyst for Frost & Sullivan, who presented an address entitled, “How Next-Generation Technology Enables Exceptional Customer Experiences.” Ted Lubowsky, Managing Director at DMG Consulting, presented Thursday’s keynote address entitled, “The Changing Role of Contact Centers in the Next Five Years.” UCN customer representatives from ConAgra Foods, Best Buy, TDS Telecom, SupportSoft and Frontline Call Center contributed to the conference as case study presenters. Additional breakout sessions were facilitated by the following partners: RightNow Technologies, Knowlagent, TelCoa, and DMG Consulting.

Commented Rudy Vidal, UCN Chief Customer Officer, “Our third annual user conference provided an exceptional opportunity for customers to meet and discuss contact center best practices. We’re delighted with the increase in attendance and attribute this not only to our growth, but to our customers’ increased success with the capabilities of inContact. Our customers are more focused than ever before on improving their customer experience and are continually looking for more in-depth knowledge on how to use inContact.”

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) call center software for intelligent contact routing and agent improvement, and specializes in solutions for multi-site and remote workforces. The inContact? platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN and call center solution, visit http://www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please go to http://www.ucn.net/safeharbor.)

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Wie ein gutes Call Center funktioniert Tolles Team, motivierte Mitarbeiter die täglich eine Superleistung bringen…. An dieser Stelle ein großes Dankeschön seitens der Geschäftsführung von walter services
Video Rating: 3 / 5

Atlanta, GA — October 5, 2005

Is your small or meduim sized business looking for a simple and effective outsourcing or offshoring call center solution with advanced functionality?

Call Center Staff Leasing is an Atlanta, Georgia USA based company, owning and operating call centers and contact centers in Makati City (metro Manila), Philippines. We bring you an innovative and simplified call center staffing solution by providing the people, training, technology, infrastructure and advanced call center software for one all inclusive price per person.

Call Center Staff Leasing brings dedicated staffing solutions for your:

Outbound Call Center

Inbound Call Center

24/7 Email Response and Customer Service Contact Center

While ?off shoring? your call center needs realizes significant cost benefits, there are also valid concerns about the quality of work and management of the team. Can foreigners properly service the needs of your US customers? Can the management team instill the values, procedures, and cultural understanding required to effectively interact with customers or potential customers in another country?

Unlike other companies offering call center solutions in the Philippines, CCSL is an American owned and operated company headquartered in Atlanta, Georgia with key American management personnel living in the Philippines.

Locating American management in our Philippine offices allows our customers to maximize the cost savings of utilizing offshore labor while still ensuring delivery of service equal to or greater than that of a US-based company.

Call Center Staff Leasing is an innovator in the call center industry. We do things different than other call center companies. When you lease a dedicated staff employee from Call Center Staff Leasing, you can feel comfortable knowing that you have a dedicated agent who works only on your behalf. We do not share agents or information between clients. Dedicated contact center agents start from $ 895 per person per month.

Call Center Staff Leasing would like to discuss your 24/7 call center or contact center needs. Contact us for a free consultation or a price sheet. Let us earn your business.

http://www.callcenterstaffleasing.com


408 454 7716

800 934 4942 Toll Free

sales @ callcenterstaffleasing.com

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Your company handles tons of customer contacts every day that contain a wealth of valuable information on every aspect of your business. You probably have, like, a gazillion hours of recorded calls sitting around on your servers, and it’s not just phone calls, either. Emails, chat messages, surveys and social media are all piling up and they all contain valuable information from your customers. But the question is, what are you doing with all that information now that you have it? Epipheo Studios shows you how Nexidia helps you capture and analyze all of your customer interactions, providing you with the data to make extremely informed decisions about your business. Visit nexidia.com to get started.

Hotel Russell London demo created by Symon Dacon Graphics Team

The demand for richer interactions through video communications is reaching every aspect of our society. In the contact center or any other customer service environments video communications will unleash the potential to accelerate transactions, provide additional advertising revenue and offer opportunities for up-selling. Formerly known as Interactive Voice Response (IVR) systems, these audio systems have become a commonplace method for servicing customers over the phone. By adding video to these systems, call centers for example, can provide visual menus and graphical feedback throughout the transaction. Alternatively, IVVR can be used as a complete stand-alone system, providing an on-line store, or self-service menu for mobile banking.
Video Rating: 2 / 5

Oprogramowanie Smartfon CTI CRM, przyk?ad pracy z importem danych, wewn?trznym czatem i nieskomplikowanym CRM

My perspective on working in a call centre.

London, UK — November 07, 2011

Denodo Technologies, Inc. (http://www.denodo.com), the leader in Data Virtualization, along with customers including PhoneHouse, will present and participate in various sessions on Data Virtualization and Data Services at the upcoming in London next November 7-9, 2011. The conference brings together Data Management, Information Quality, Data Warehouse and Business Intelligence experts that will hear firsthand how leading global organizations are leveraging Denodo?s Data Virtualization technology.

Data Virtualization best practices, experiences, demonstrated ROI and future trends will be demonstrated and shared with attendees in the following sessions:

Keynote session: ?The Impact of Data Virtualization on Data Warehousing and MDM? ? Rick van der Lans, R20/Consultancy
Roundtable discussion: ?Data Virtualization ? Secrets Revealed by European Experts? ? PhoneHouse, Capgemini, Denodo (Moderated by Rick van der Lans)
Program session: ?Agile BI for Agile Data Services? – Denodo Technologies
Program session: ?Data Integration for the Cloud, Web, Big Data and Social Media? – PhoneHouse and Denodo Technologies

As we reach the end of 2011, the premise with which Denodo initiated the year predicting that ?2011 will be ?The Year of Data Virtualization?? has become a reality. To meet the new and ongoing market needs Denodo continues to deliver the most expertise, flexibility, performance and ROI in this space. Suresh Chandrasekaran, Senior Vice President of Denodo Technologies and key participant at the event comments ?Customers who are serious about Data Virtualization, that realize the potential and immediate return on investment are key to how the market is evolving. As organizations recognize the strategic value of information, embracing a leading Data Virtualization platform like Denodo that leverages all information regardless of its location or structure will continue to drive market expansion. Leading Data Virtualization platforms will allow these leading organizations to become more agile and more competitive across their marketplaces.?

Attendees wishing to set up follow up meetings with the presenters at the event may contact info(dot)emea(at)denodo(dot)com

For more information on Data Virtualization customer and industry analyst views, please register for the 13 episode series: World Series on Data Virtualization hosted by Denodo Technologies. Next episode: “Value-Added Customer Technical Services – Practical Challenges Overcome with Data Virtualization” Cisco Systems.

About Denodo

Denodo Technologies is a leader in Data Virtualization – the only company that offers unified data access and data integration across structured and unstructured information. Global pharmaceutical, financial services, telecommunications, energy, healthcare and government organizations have chosen Denodo to deliver cost effective, timely and scalable access to disparate data across complex enterprise systems, productivity applications and Web sources. While minimizing costly data replication, Denodo has proven to increase data quality and agility for business intelligence and reporting, data warehouse extension, unified desktops, call centers, customer portals, data services for SOA, data federation, Mashups and SaaS / cloud integration.

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Haifa, Israel — November 08, 2011

Lexifone real time voice translation enables enterprises to cater to clientele that does not speak the local language.

In a global economy breaking down language barriers is more important than ever before. Business and leisure travel, as well as immigration, bring foreigners into the circle of potential clients for local businesses. Enterprises that expand tend to grow beyond local borders and necessarily encounter potential clients that do not speak the same language.

Enterprises that can initiate cross-cultural communication sell more, increase revenue, win and keep more clientele.

Lexifone breaks down language barriers by simply eliminating them. How does it work? Using any telephone the user simply dials the Lexifone number, speaks and hears the other?s response in his or her native language.

?We?re all about the customer experience,? says Lexifone CEO and founder Dr. Ike Sagie. ?Lexifone frees users from the stress and mistakes that can occur when communicating with someone who does not speak their language. Many of our customers are enterprises and that is why Lexifone?s telephony capabilities are so important?.

At a time when businesses are going mobile and smartphones are the rage, Lexifone is emphasizing that the service is accessible via landlines as well as by cellular phone. This wide range of accessibility makes Lexifone easy to use by anyone, anywhere. More pointedly, Lexifone?s landline capabilities position Lexifone as uniquely suitable as an Enterprise Solution.

With Lexifone there is no need for special phones or internet access. The enterprise does not need to acquire, set-up or maintain special hardware because Lexifone is a service not an application. Unlike other technological translation solutions, users do not download an app or buy dictionaries. Lexifone is the technological, automated version of having a human translator on call 24/7 – the user simply dials the Lexifone service, speaks and hears the translation in his or her language.

?Lexifone is cost effective and very easy to use?, says Dr. Sagie.

Lexifone is applicable in many scenarios and for a wide variety of enterprises and organizations including (and not limited to) the travel industry (hotels, car rentals, entertainment centers etc.), international call centers, health, municipal services and security services (for example border control).

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More Call Center Press Releases

Miami, FL — October 27, 2011

To assist Germany-based NGO Welthungerhlife in its work to provide clean water, sanitation, roads and agriculture for refugee camps in war-torn Liberia, Miami-based NewCom International recently donated a year?s worth of Internet connectivity to three remote field offices scattered throughout the country.

NewCom, a global communications provider committed to leveraging 21st century communications to improve lives in developing regions throughout the world, is donating the satellite-based Internet service to enable field workers to coordinate with central staff and other NGOs to facilitate the delivery of non-food items and other critical supplies into the camps.

?At NewCom, we see the human face behind today?s communications technology and are always looking at ways to bundle communications services to foster education, advance health care, secure public safety and improve living conditions for people residing in developing countries around the globe,? notes Dora Mejia, director of Business Development for NewCom International. ?Welthungerhlife originally approached us to provide internet connectivity for other operations and when they told us about their field work in Liberia and the critical need for internet and voice communications there, we knew we wanted to help.?

Welthungerhlife, which has supported more than 5,500 projects in over seventy countries since it was founded in 1962, provides the crucial infrastructure necessary to help prevent spread of disease in Liberian refugee camps and ensure life-saving supplies can be brought into the camps. The organization builds wells to provide clean drinking water for refugees, and oversees the construction of latrines to help with sanitation. Welthungerhlife is also charged with constructing and maintaining roads and bridges so other NGOs can get to and from the camps. In addition to supporting the refugee camps, Welthungerhlife works with local communities along the roads from the border, where the largest number of refugees are hosted. Welthungerhlife assists these communities with tools and seeds to enable refugees to become self-sustainable in their food supply, and provides water and sanitation infrastructure to facilitate the sudden huge increase in population.

?The Internet links help us and our NGO partners to communicate with our regional and head offices on logistics?which is a very difficult aspect in a country with such bad infrastructure,? notes Andre Stelder, who oversees projects for Welthungerhlife in Liberia. ?In the rainy season, it is hard or even impossible to reach some of the refugee sites to bring supplies even though we are constantly working to keep roads and bridges open, so communications are essential. NewCom’s donation helps us in our work because any money we save on our operations can be used to do more for beneficiaries.?

About NewCom International

NewCom International is a global communications provider that specializes in unified voice, video, data and content solutions for the public and private sectors. Using integrated satellite, fiber, microwave and Wi-Fi networks as the foundation, NewCom delivers bundled solutions that combine high quality communications services with rich online content and cutting-edge applications to enhance security, foster education, advance health care and promote economic growth throughout the world. NewCom?s dedicated network operations center, world-class teleports and global support staff are at the heart of the services offered?providing a one-stop shop for your critical communications needs. For more information, please visit: http://www.newcominternational.com or contact us: sales(at)newcominternational(dot)com

About Welthungerhlife

Welthungerhlife, a Germany-based NGO that is funded by private donations and public grants, has supported some 5,500 projects in over 70 countries with $ 1.9 billion Euro since it was founded in 1962. The organization provides both immediate emergency aid and long-term assistance in conjunction with other NGO partners. For more information, please visit: http://www.welthungerhilfe.de.

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Carlsbad, CA — October 27, 2011

Emerson Network Power, a business of Emerson and the global leader in enabling Business-Critical Continuity?, today announced the NPT42-M triple-output open-frame ac-dc power supply. The NPT42-M can deliver up to 45 watts with convection cooling and up to 55 watts with forced air cooling. It can accommodate operating temperatures from minus 20 to 50 degrees Celsius at full power and as high as 80 degrees Celsius with de-rating. Carrying a comprehensive set of worldwide IT equipment (ITE) and non-patient contact and non-patient critical medical safety approvals, the NPT42-M is suitable for a wide range of light industrial, instrumentation and process systems, as well as low-power dental and laboratory equipment. Featuring an industry standard 2 x 4 inch (51 x 102 mm) footprint, the power supply has a height of just 1 inch (25 mm), making it ideal for 1U high portable and rack-mounting equipment.

Emerson Network Power?s new NPT42-M has a wide-range universal input capable of accommodating any ac voltage in the range 90 to 264 Vac, at any frequency from 47 to 440 Hz. It can also operate from any dc input in the range 127 to 300 Vdc, enabling it to be used virtually anywhere in the world. The NPT42-M power supply requires less than 74 W of input power, and inrush current is less than 50 A peak at 230 Vac input.

The power supply provides a triple output of +5 V, +12 V and -12 V. The main +5V output can deliver 5 A continuously with standard convection cooling, and up to 8 A with forced air cooling. The auxiliary +12 V and -12 V outputs can supply 2.5 A and 0.5 A respectively, increasing to 3 A and 0.7 A with forced air cooling. All three outputs are tightly regulated; the 5 V output is maintained to within plus or minus 2 percent for all normal line and load conditions, and has a maximum ripple of 50 mV peak-to-peak. Both 12 V outputs are regulated to within plus or minus 5 percent.

Emerson Network Power?s NPT42-M power supply fully complies with the international EN 61000-3-2 standard for harmonic emissions. It features built-in EMI filters (CISPR 22 Class B) and meet rigorous international EMC standards, including FCC Class B, EN 55022 class B and VDE 0878PT3 Class B for conducted noise. Key safety design aspects include fuses in both the line and neutral connections, and a safety-ground leakage current which does not exceed 275 ?A. Safety approvals include TUV/UL/CSA 60950 and 60601-1, CB certificate, CE mark (LVD) and CQC mark.

All three outputs on Emerson Network Power?s NPT42-M power supply are fully protected against short-circuit conditions. The main +5V output is also protected against overvoltage conditions, and primary-side total power monitoring protects the overall power supply against overload. The power supply delivers a very high demonstrated mean time between failures (MTBF) of 550,000 hours at full load and under 25 degrees Celsius ambient operating conditions.

An optional LPX50 enclosure kit is available for applications that require the power supply to have maximum component protection.

Emerson Network Power?s NPT42-M triple-output power supply is very competitively priced at $ 26 per unit in production quantities and is available now. For more information, please see the NPT42-M websheet.

A high resolution photo of the new NPT42-M is available.

For more information on power supplies by Emerson Network Power, visit http://www.PowerConversion.com/power-supplies

About Emerson Network Power

Emerson Network Power, a business of Emerson, is the global leader in enabling Business-Critical Continuity? from grid to chip for telecommunication networks, data centers, health care and industrial facilities. Emerson Network Power provides innovative solutions and expertise in areas including AC and DC power and precision cooling systems, embedded computing and power, integrated racks and enclosures, power switching and controls, infrastructure management, and connectivity. All solutions are supported globally by local Emerson Network Power service technicians. For more information on Emerson Network Power’s embedded power products and services for original equipment manufacturers and system integrators visit http://www.Emerson.com/EmbeddedPower. Learn more about Emerson Network Power products and services at http://www.EmersonNetworkPower.com.

About Emerson

Emerson, based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets through its network power, process management, industrial automation, climate technologies, and tools and storage businesses. Sales in fiscal 2010 were $ 21 billion. For more information, visit http://www.Emerson.com.

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