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Carrollton, TX (Vocus) October 19, 2010

This week, Certified Payment Processing (CPP) unveiled its new sales division, ISIS Direct (Isis). Isis is not the traditional ISO/agent model which is most prominent in the industry. Instead, the unique Isis sales channel will incorporate a hierarchical, ?down-line? structure.

Drawing from CPP?s extensive portfolio of past and current sales consultants, Isis will recruit, train and develop those looking for professional advancement and financial growth to work as Account Consultants. These consultants will have the ability to recruit and build their own field sales team members throughout the country to work directly with them to acquire new merchant accounts. When one of these account consultants is ready, they can also begin to recruit and train their own sales people. This is the hierarchical aspect of the structure.

?We don?t know of anything like it in our industry,? says Tony Norrie, General Manager for Certified Payment Processing. ?We believe the strength of this model comes from this personalized approach. The individual recruiting and the one-on-one training will build a strong relationship bond and greatly impact retention of team members. It will also generate rapid growth and create advancement opportunities for those in the outside sales force.?

Isis will use CPP?s operational infrastructure, including the predictive dialer/call center, payroll, training, marketing/communications, website design/development, application processing and human resources. And while Isis will focus on ?self-generated? sales calls, consultants will also be given pre-set sales appointments from the CPP call center.

?We have put the full resources and support of our twenty years of industry experience behind this new division,? says Norrie, ?Isis is uniquely positioned to build one of the strongest, most competitive merchant services sales forces in the country.?

In addition, CPP will use their recruiting department to help find and hire account consultants to work directly with these field sales teams. Account consultants are offered uncapped compensation, flexible hours, a generous bonus and residual package and comprehensive benefits. In addition, there?s extensive training, with ongoing, one-on-one coaching, all designed to help the consultants to succeed.

Those interested in learning more about working with ISIS Direct are encouraged to call 800-581-7303 or e-mail Isis recruiting at careers@isis-360.com.

About ISIS Direct/Certified Payment Processing

ISIS Direct is the newest sales entity for Certified Payment Processing (CPP), a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. Now with three sales entities?TransTech Merchant Group, Summit Merchant Solutions and ISIS Direct?CPP has more than 30,000 active merchants and transactions of $ 3 billion. CPP is headquartered in Dallas, Texas.

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Alpharetta, GA — April 18, 2010

Knowlagent, the leader in call center talent management software solutions, recently held a webinar and announced the results of its recent At-home Agent Hiring survey. The survey, conducted with inContact, Inc., a leading provider of on-demand call center software and agent optimization tools, found that the number of companies using at-home agents has increased almost 10% in the past year.

According to those surveyed, the increase in at-home programs can be attributed to several factors including overall cost effectiveness ? an at-home agent typically costs a company $ 23/hour compared to the $ 27/hour it costs to employ a U.S.-based brick and mortar agent. Additionally, sales conversions tend to be higher with at-home agents (30% compared to 23% with brick and mortar agents), as well as revenue per hour ($ 178.20 vs. $ 149.27 with traditional in-center agents).

Of those companies surveyed, 73% of at-home agents are existing in-center agents who have been moved home as opposed to new hires, hired specifically to work from home. The majority ? almost 80% – of these at-home agents are full-time employees. By far, the most important quality/requirement for at-home agents, according to the survey, is the ability to work independently. Other important qualities include strong problem-solving skills and a dedicated workspace.

Most of those surveyed ? some 66% – said they use the same recruiting tactics for recruiting at-home agents as they do for in-center agents. Those tactics include phone-only interviews, special referral programs, and posting job opportunities in areas without brick and mortar centers. Only 56% said newly hired at-home agents are brought into a center for part of the onboarding process and 78% said that at-home agents are not compensated differently than in-center agents.

Of those surveyed, 57% said that supervisor-to-agent ratio is the same as it is in the center and 65% said attrition is lower with at-home agents than with traditional agents.

The momentum for at-home agent programs is building, but finding the right talent for these programs is key to their success.

Michele Rowan, former vice president of performance management for Hilton Hotels and current president of Customer Contact Strategies, has placed more than 1,000 at-home agents in both the U.S. and abroad. According to Rowan, there is a specific profile that makes for a successful at-home agent.

At-home agents tend to be a little older ? the average age is 38 compared to 23 in a traditional brick and mortar center ? and they are typically more educated. Almost 80% of at-home agents have college-level experience, 40% have management experience, and 30% are bilingual compared to traditional agents of which only 30% typically have some college-level experience.

?The best at-home agents tend to be stay at home parents, disabled individuals, retirees, senior citizens, graduate students, military spouses and permanent part-time professionals such as writers, artists and sports enthusiasts,? said Rowan. ?Flexible work schedules are attractive to these groups and part-time schedules can expand/retract based on your business needs.?

When moving traditional agents home, expect challenges, Rowan says.

?Agents will need time to adjust to different technologies, a new social dynamic, and the challenges of time management, focus and initiative required to effectively work from home,? she said. ?To find the best agents, ask targeted questions in the interview process about the applicant?s knowledge, skills and abilities to determine if they are a good fit with your company and the job.?

About Knowlagent

Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent?s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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San Francisco, CA — November 17, 2011

GigaOM, a leading business and technology media company, today announced new headline speakers for the second-annual GigaOM Net:Work 2011 conference, set to take place December 8, 2011 at the Mission Bay Conference Center in San Francisco. A new research report conducted by the Institute of Work Psychology at The University of Sheffield, titled ?Remote-Workers: Stressed and Alone?, will also be unveiled at the conference ? providing new insights into the realities of a managing a remote workforce.

Back for its second year, Net:Work is the only conference to focus on how collaboration and mobile technologies are creating a ?human cloud? ? fundamentally changing the way companies run their businesses and how employees collaborate. Leading speakers include top executives from Box, Citrix, Google, LinkedIn, VMWare, Workday, Quickoffice, iPass, Jive Software, Yammer, and iPass, with more joining weekly.

?By 2013 the number of independent workers in America will grow from the current 16 million to 20 million ? and there are already millions more employees working from home either full- or part-time. The shift to a 24×7 workforce is well under way, based on the proliferation of collaborative, mobile, and cloud technologies,? said Nicole Solis, GigaOM senior writer. ?We created the GigaOm Net:Work conference as a place where top thinkers can come together to discuss the technologies and together we can all shape the future of work.?

GigaOM Net:Work will gather GigaOM editors and GigaOM Pro research analysts alongside leading CEOs, CIOs, entrepreneurs, and investors to debate the technologies impacting enterprise collaboration, HR and recruitment, remote working, operational and office design, training and retention, and other critical aspects of running a business in the networked age.

Top Speakers

Top tier speakers include Tom Conophy, EVP and CIO of InterContinental Hotels Group; Aaron Levie, CEO and Co-Founder of Box; Aneel Bhusri, Co-Founder and Co-CEO, Workday; Bernd Christiansen, VP and CTO of Research at Citrix Online; Gary Swart, CEO of oDesk; Alan Masarek, CEO of Quickoffice; David Gutelius, Chief Social Scientist at Jive Software; Deep Nishar, SVP of Products and User Experience at LinkedIn; Amit Singh, VP of Enterprise at Google; Brian Murray, Head of Implementation Strategy at Yammer; Ariel Seidman, Co-founder and CEO, Gigwalk; Rhonda Lowry, VP of Emerging Social Web Technologies at Turner Broadcasting System; Barbara Nelson, CTO of iPass; and many more.

Turner Broadcasting System, Flextronics and InterContinental Hotels Group will share exclusive case studies illustrating how their organizations have successfully implemented new corporate social networking tools across hundreds of thousands of global workers to support complex workflows and encourage deeper collaboration.

During interactive panel sessions, fireside chats, and keynote presentations, attendees and speakers will engage in an open debate about which innovative web- and cloud-based leaders will become the next giants in the $ 222B enterprise software market. What does the 100% virtual workplace look like, and how can employees and companies thrive in this new environment? How can companies harness mobile and cloud collaboration technologies to become more productive and profitable? Speakers will tackle these questions and more at Net:Work.

Register Now

Spaces at Net:Work are selling quickly and those interested in attending the conference should register as soon as possible. Anyone interested in the way companies must leverage technology to build their workforces, increase productivity, and boost profitability should not miss Net:Work.

Top Sponsors

Headline sponsor Alfresco is joined by leading sponsors such as Korn/Ferry International, MBO Partners, Gist, Box, Citrix, Igloo, Sooner, Moxie Software, Meshin, Quickoffice, and UTest. Net:Work is supported by top-tier media partners, including The Churchill Club, The pariSoma Innovation Loft, StartupDigest, TiE, SfAMA, VC Taskforce, VentureBeat, and the MIT/Stanford Venture Lab. To learn more about sponsorship and exhibition opportunities that connect your brand to the top decision makers in enterprise technology, please visit the Net:Work sponsorship page or contact Mike Sly via email at sly(at)gigaom(dot)com or (415) 235-0358.

About GigaOM

Founded in 2006, GigaOM has grown into the leading provider of online media, events and research for global technology innovators. The company is one of the most credible and insightful voices at the intersection of business and technology, with an online audience of more than 4 million monthly unique visitors; industry-leading events, including Structure, Mobilize, GigaOM RoadMap, Net:Work, and Structure:Data; and a pioneering market research service and digital community, GigaOM Pro, which provides expert analysis and research on emerging technology markets.

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Kladeo Technologies, Kinfra Kakkanchery, Chelembra is a software developing organisation. They are engaged in the development of higher end softwares, ERP . Testing and allied technological services, Staff augmenting services, BPO services, etc are the other activities of this company. They also have an outbound call center. Babu Appat is one of their chief trainers. This is an excerpt taken from a training programmed held recently for their software engineers.
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Kevin Garrelts of Instawares talks about using technology to provide differentiated customer service
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Alpharetta, GA — April 23, 2010

Knowlagent, the leader in call center talent management software solutions, announced today that Scott Richter has been named the company?s Chief Technology Officer.

Scott has over 18 years of software development experience in the call center industry. Prior to joining Knowlagent in 2000 as the company?s lead software architect ? a role he maintains today ? Scott worked for nine years in the interactive voice response (IVR) systems space for Computer Communications Specialists, Inc.

In 2007, he played a key role in shifting Knowlagent?s agent performance improvement software and methodology from an enterprise-based solution to an exclusively on-demand offering. By successfully providing its agent performance tools over the Web, Knowlagent has enabled customers to achieve superior business results at a lower cost and in a fraction of the time associated with traditional software and hardware implementation.

As Knowlagent?s chief technology officer, Scott is responsible for the company?s product strategy, direction and development efforts in an on-demand environment.

?Scott is an invaluable member of the Knowlagent team and has overseen our product development for the past decade,? said Matt McConnell, Knowlagent CEO. ?There is no stronger authority on how to effectively align our offerings with our clients? business objectives in the dynamic call center environment. We are excited to welcome Scott to our executive team and feel confident that he will continue to provide excellent products to our customers around the world.?

Scott holds a bachelor?s degree in computer science from the University of Texas at Austin.

About Knowlagent

Knowlagent is the only talent management software solution specifically developed to meet the unique training, coaching, and hiring needs of the 10 million call center agents around the world. By automating traditional call center management processes, Knowlagent?s solutions for training, coaching and hiring enable clients to hire the right agents and make them better by pushing training and communications when call volumes are low. Knowlagent?s solutions are on-demand, easy to use and require no capital expenditures. Over 200,000 agents and managers around the world use Knowlagent?s talent management software solutions every day. For more information, call 888-566-9457 or visit us online at http://www.knowlagent.com.

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— May 15, 2002

Melbourne, Florida , Synergon Solutions, a premier 24/7/365 technical support and customer service outsourcing company, today introduced their new Technical Support Start-Up Package.

Synergon?s Technical Support Start-Up Package has been specifically designed to offer equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology, an affordable customized global technical support and customer service presence.

Details of Synergon?s 24/7 Technical Support Start-Up Package include: up to 250 calls (average of 15 minutes per call) · completely transparent to the end user (calls answered in your company name) · 15 second average speed of answer · 2 minute max peak hold time · sophisticated call tracking system · web-based reporting and ticket access · support for all major hardware and software · integrated on-site dispatch services and installation.

The fees for this service start at under $ 4,500 per month. The normal start-up fees are waived with a signed contract.

Gary Bradley, Synergon Solutions? President & CEO, stated, ?From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing a company?s Help Desk and On-Site Services the quickest and easiest way for them to offer their products to the global marketplace.?

More details about Synergon Solutions and their new Technical Support Start-Up Package can be found by visiting their web site at http://www.synergon.net.

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About Synergon Solutions, Inc.

Synergon Solutions is a premier 24/7/365 service provider specializing in offering equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology a customized global technical and customer support presence. From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing your In/Outbound Call Center, Help Desk and On-Site Services the quickest and easiest way to offer your products to the global marketplace. Services include in/outbound customer service, help desk support for software applications, remote hardware diagnostics and being on-site with our certified technicians within four hours of dispatch. For further information, please visit http://www.synergon.net or call toll-free 1-800-820-6103.

Contact: Brian K. St.Ours

Synergon Solutions

(800) 820-6103 x2192

bstours@synergon.net

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