Compare Call Center Software

— May 15, 2002

Melbourne, Florida , Synergon Solutions, a premier 24/7/365 technical support and customer service outsourcing company, today introduced their new Technical Support Start-Up Package.

Synergon?s Technical Support Start-Up Package has been specifically designed to offer equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology, an affordable customized global technical support and customer service presence.

Details of Synergon?s 24/7 Technical Support Start-Up Package include: up to 250 calls (average of 15 minutes per call) · completely transparent to the end user (calls answered in your company name) · 15 second average speed of answer · 2 minute max peak hold time · sophisticated call tracking system · web-based reporting and ticket access · support for all major hardware and software · integrated on-site dispatch services and installation.

The fees for this service start at under $ 4,500 per month. The normal start-up fees are waived with a signed contract.

Gary Bradley, Synergon Solutions? President & CEO, stated, ?From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing a company?s Help Desk and On-Site Services the quickest and easiest way for them to offer their products to the global marketplace.?

More details about Synergon Solutions and their new Technical Support Start-Up Package can be found by visiting their web site at http://www.synergon.net.

# # # #

About Synergon Solutions, Inc.

Synergon Solutions is a premier 24/7/365 service provider specializing in offering equipment manufacturers, software developers, facility end-users and nearly any other industry involved in technology a customized global technical and customer support presence. From the software product development start-up to the established telecom OEM, Synergon?s cost-effective options make outsourcing your In/Outbound Call Center, Help Desk and On-Site Services the quickest and easiest way to offer your products to the global marketplace. Services include in/outbound customer service, help desk support for software applications, remote hardware diagnostics and being on-site with our certified technicians within four hours of dispatch. For further information, please visit http://www.synergon.net or call toll-free 1-800-820-6103.

Contact: Brian K. St.Ours

Synergon Solutions

(800) 820-6103 x2192

bstours@synergon.net