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Virtual Corporates is your one-stop virtual team. The right place for Call center and Telesales Services. Tele-calling, telesales, Internet marketing, inbound, outbound, Call center, virtual assistants.
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Bill G. Mason • Mechanical Inclined • Strong Negotiation Skills • Technical Enclined • Problem Resolution • Results Oriented • Team Player and Leader • Mechanical Journeyman • Excellent Communication Skills • Time Management Oriented • Professional Day Trader • 28+ Years In Computer Hardware & Software Repair • 4+Years in Chat / Inbound / Outbound Call Center • 10 Years in Highrise Building Repair Services • 19+Years In Customer Service • 19+Years Sales Experience 602-320-1979 / Qcomphone@gmail.com Web Address www.chandlerhill.com An experienced professional in the technical electronics sales field for more than 19 years. The ability to adapt, learn and recognized for professionalism in sales and technical support. Excellent communication skills and communicate with senior management, associates, venders and customers. A unique ability to understand the needs of the customer and to increase sales. Adept at organizing, developing, and implementing a business plan to increase sales and revenues for the company.

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— July 23, 2005

Get trained from 8020 Accounting LLC. the largest trainers in QuickBooks in America now in India with Cosmic Technologies an ISO 9001:2000 certified BPO Company.

Training in US Accounting and US Taxation Get trained from Bridge21 Inc the largest trainers in QuickBooks in America now in India with Cosmic Technologies an ISO 9001:2000 certified BPO Company. First batch starts from 01st August 2005. Assistance will be provided in Job placement. Visit http://www.8020books.com http://www.cosmictechnologies.biz

About the company:

Cosmic Internet Technologies Solutions Pvt. Ltd. is an ISO 9001:2000 certified BPO company based in Bangalore, India focusing mainly on providing IT & ITES Solutions in the areas of Financial Accounting, US Taxation, Book keeping, HR Payroll Processing, Data Entry, Web Development and range of related IT & ITES services to our clients by leveraging process, domain and people management expertise.

Services we offer:

Financial Accounting:

Cosmic offers the following complete and end-to-end range of services in Financial Accounting And Bookkeeping.

Business process Mapping, Migrating from Legacy Accounting / any Accounting system to US Accounting software and Taxation software like QuickBooks, Peachtree Accounting System, Creative Solutions, Ultra Tax, Turbo Tax, Lacerte Tax and Pro series Tax software’s. Backlog clearance and updating all accounts.

Tax Compliance????

I. US Tax:

a) Individual Taxation -(1040)

Software: Ultra Tax, Turbo Tax, Pro-series, Lacerte Tax Etc. The process of US Individual Tax return preparation starts with analyzing and preparation of US tax returns. The source documents is then analyzed by the professionals. Preparation of 1040 return will be done by our professionals and will be completed by using relevant Tax software. Once the returns are completed professionals will start self assuring the work based on the Self-assure check list provided to them. Print preview of the return. Communication to the CPAs.

II. APEC Tax:

In the modern business environment, high quality tax advice and planning can give your business a distinct competitive advantage

Cosmic provides a full range of Indonesian Tax Services which is designed to help our clients to apply the best and most cost-effective business solutions. We are committed to delivering this on a global basis and surpassing even your highest expectations.

a)Indonesia Tax:

Personal Tax Consulting.

Personal Tax Compliance.

Calculation of monthly tax payments.

Year end tax status report for all expatriate employees.

Review of the monthly tax deductions at year end for any tax shortfall.

Tax advisory.

b) Malaysia Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

c) Singapore Tax:

Business Tax Services

Corporate and Business Tax Consulting.

Corporate and Business Tax Compliance.

Personal Taxation Services

Personal Tax Consulting.

Personal Tax Compliance.

Specialist Taxation Services

Tax Audits.

Investigations.

Web Development:????

Cosmic also provides web development Solutions for company implementing web-projects of any complexity. We develop unique web solutions to improve performance and have competitive advantage of companies by enabling web technologies for their businesses.

In Cosmic, we use advanced technologies for secure and reliable web development. Our projects feature with performance, great look and feel, documentation and support. Cosmic’s development expertise is a mark of quality, competent and rapid execution of web projects – from small simple web sites to complex web solutions.

Cosmic team is built of art directors, graphic artists, web designers, copywriters, database experts and programmers who have creative talent, knowledge, experience and technical resources to complete any web design or development challenges your organization may have.

If you need customer-focused Web development, graphic design, multimedia, or programming professionals, contact us for a free initial consultation, and a proposal for your consideration.

Inbound Call Center Service:????

Cosmic can provide in-depth customer service support 24 hours per day. we offer flexible resources and operational process implementation to clients

Order taking

Insurance care services

Credit card orders

Database Management.

Outbound Call Center Service

We have an effective list of service offering specializing in Outbound solutions including:

Sales Appointment Setting Mail Follow Up

Service & Market research

Save time & money

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Atlanta, GA — October 5, 2005

Is your small or meduim sized business looking for a simple and effective outsourcing or offshoring call center solution with advanced functionality?

Call Center Staff Leasing is an Atlanta, Georgia USA based company, owning and operating call centers and contact centers in Makati City (metro Manila), Philippines. We bring you an innovative and simplified call center staffing solution by providing the people, training, technology, infrastructure and advanced call center software for one all inclusive price per person.

Call Center Staff Leasing brings dedicated staffing solutions for your:

Outbound Call Center

Inbound Call Center

24/7 Email Response and Customer Service Contact Center

While ?off shoring? your call center needs realizes significant cost benefits, there are also valid concerns about the quality of work and management of the team. Can foreigners properly service the needs of your US customers? Can the management team instill the values, procedures, and cultural understanding required to effectively interact with customers or potential customers in another country?

Unlike other companies offering call center solutions in the Philippines, CCSL is an American owned and operated company headquartered in Atlanta, Georgia with key American management personnel living in the Philippines.

Locating American management in our Philippine offices allows our customers to maximize the cost savings of utilizing offshore labor while still ensuring delivery of service equal to or greater than that of a US-based company.

Call Center Staff Leasing is an innovator in the call center industry. We do things different than other call center companies. When you lease a dedicated staff employee from Call Center Staff Leasing, you can feel comfortable knowing that you have a dedicated agent who works only on your behalf. We do not share agents or information between clients. Dedicated contact center agents start from $ 895 per person per month.

Call Center Staff Leasing would like to discuss your 24/7 call center or contact center needs. Contact us for a free consultation or a price sheet. Let us earn your business.

http://www.callcenterstaffleasing.com


408 454 7716

800 934 4942 Toll Free

sales @ callcenterstaffleasing.com

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Iowa City, IA — January 3, 2006

TMONE , an Iowa direct marketing firm, today announced its occupancy of a 300 seat facility formerly utilized by telecommunications goliath MCI. The marketing company specializes in acquiring new subscribers for VoIP (voice over internet protocol) an emerging voice and data communications technology (a.k.a. digital phone service) that enables users to transmit voice and data over broadband internet connections substantially reducing the cost of phone service and achieving added functionality not available through POTS (plain old telephone service). The facility marks another expansion for TMONE whose growth will continue to support the VoIP industries press to acquire new subscribers over the next five years. Employing multiple channels to acquire new subscribers, TMONE?s direct response focused marketing solution is comprised of contact center services, direct mail, internet marketing and above the line advertising media. The 27,000 square foot state of art facility is designed to acquire up to 50,000 telecom and information service subscribers a month at full capacity and support millions of customers. The layout of the facility can be viewed at http://www.TMone.com/iowa-city.

VoIP (voice over internet protocol) subscriber counts have grown rapidly over the last year (approximately 4 million subscribers at the end of 2005) and according to the comparative estimates of industry observers the aggressive rate of growth is expected to continue over the next five years culminating at over 54 million subscribers lines by the end of 2010. Leading the way to mass adoption in the consumer market are companies like 8×8 (Packet8), SunRocket, and Vonage that developed VoIP solutions early on and have been aggressively marketing in 2005. Entering into the fray are some noteworthy arrivals whose size and resources validate the hype surrounding the new technology. Bellsouth (powered by Packet8), Verizon — MCI, SBC — AT&T and Qwest Communications all major ILEC?s (independent local exchange carriers) have announced the launch of VoIP solutions. MSO?s (multiple service operators) Time Warner, Cablevision, Cox, Videotron, Charter, Comcast, and Mediacom are also bundling VoIP phone service with other service offerings. Other 2005 VoIP announcements are internet moguls Google (Google Talk), Microsoft, EBay (Skype), AOL (TotalTalk), and Yahoo! This commitment to a strong VoIP play by the ESP?s (enhanced service providers), ILEC?s, MSO?s, ISP?s (internet service providers), and dot-coms is writing on the wall for TMONE who has been preparing to support VoIP marketing efforts since the companies launch.

TMONE was founded in 2002 by Anthony Marlowe, President and John Burchert, COO after a successful tenure operating contact center services for Fortune 500 telecom provider MCI. The company has been actively marketing on behalf of telecom providers & information service providers since inception and has been at the forefront of VoIP customer acquisition in 2005. Driving the marketing company to new heights is a talented management team that boasts over 100 years of combined experience direct marketing telecommunications. The management lineup and company history created a natural niche for TMONE and has piloted it to support the budding VoIP market. Key to TMONE?s integrated marketing solution is their expertise in contact center services which enabled the company to field a unique multi-channel approach designed specifically for VoIP. The innovative solution is responsible for successfully acquiring a significant number of new VoIP subscribers for some of the industries most prominent service providers. Among the clientele that will benefit from the expansion is leading Santa Clara, CA based VoIP and videophone communications provider 8×8, Inc NASDAQ: EGHT who contracted TMONE in August of 2005 to provide direct response marketing and contact center services for their suite of Packet8 business and residential internet phone and video phone service offerings.

?The new facility is indicative of the fact that VoIP has transitioned to mass market adoption. IPTV, Wi-Fi and other related technology will follow suit quickly. This sets the stage for true consumer and small business choice in voice and video communications.? said Anthony Marlowe, President.

TMONE?s project management division supports a wide range of ancillary marketing channels used to acquire subscribers for its clientele, and will also be located out of the new facility. TMONE capitalizes on its direct marketing and teleservices expertise with service offerings that add value to its basic acquisition package and allows clients to customize their integrated marketing with wholesale advertising passed though by TMONE. The additional services and marketing media are managed by TMONE and implemented with existing database marketing and contact center services in mind. Offerings include dedicated inbound tele-sales, customer winback, customer retention, welcome calls/up-sell, web collaboration and project management of supplementary direct marketing channels and above the line advertising media such as the internet, radio and television.

?We are happy to locate ourselves in Iowa City and the old MCI facility is a perfect fit,? said John Burchert, COO. ?TMONE will be immediately adding over 200 jobs to the Iowa City – Cedar Rapids technology corridor many of which will require the same skill sets as the positions eliminated by MCI. We will continually grow until we level off close to 1000 employees.?

Pulling from the telecom talent pool left by MCI and the University of Iowa is part of TMONE?s strategy. ?Iowa City is a great town and a great place for our business. We hope to reciprocate positive things to the community. It is easy to understand why FORBES (http://www.forbes.com/lists/2005) ranks Iowa City in its Top 10 best places,? said Corey Poulsen.

About TMONE

Located in eastern Iowa, TMONE (http://www.TMone.com) has multiple locations that serve as the hub for the companies marketing list (http://www.discount-lists.com), call center services, and project management divisions. TMONE is a leading provider of inbound and outbound call center services and direct response marketing. Specializing in new customer acquisition, the call center consults and provides services to MSO?s, ESP?s, Cable Co’s, ILEC’s, RBOC’s, UNEP CLEC’s, ISP’s Satellite and VoIP providers in search of new customer acquisition, and lead generation services. The companies’ project management division is unique in its ability to execute and coordinate mass marketing efforts utilizing database marketing, inbound and outbound tele-sales, internet marketing, direct mail and above the line media.

For additional company information, visit TMONE?s web site at http://www.TMone.com.

SOURCE: TMONE

CONTACT: Ethan Z. Davis

Phone: 1-877-868-2586

Web site: http://www.TMone.com


Attached Media: http://www.TMone.com/iowa-city

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This shows how to take backup and restore in C-Zentrix. (For more information contact www.tvtworld.com)
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This shows the method for configuring the SIP Channels. (For more information contact www.tvtworld.com)

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Cedar Rapids, Iowa — December 18, 2003

The AdTrack Corporation (http://www.adtrack.com) announces the release of the AdTrack Dashboard: Key Indicators Report, a new reporting capability that allows users to view key indicators in a single click to provide them with a graphical snapshot of their business processes. The AdTrack Dashboard supplies an instant, up-to-date look at the vital statistics of the sales and marketing functions.

“In a competitive marketplace, it is critical that managers have their fingers on the pulse of sales and marketing performance,” said Henry Nicholson, President of AdTrack. “The AdTrack Dashboard: Key Indicators Report will allow our clients to evaluate their customer acquisition process at a glance with the most current information available. This continues the AdTrack tradition of providing solutions for our clients that improve sales and marketing efficiencies.”

AdTrack, an innovator in Acquisition Relationship Management, addresses the disparate needs of sales and marketing by combining the tools required for marketing’s lead management needs (SmartLead) and sales’ contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data for analyzing ROI on marketing efforts, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of customer acquisition related professional services with a convenient web-based interface, including:

Lead Management

Accurate measurement of ROI for advertising

Sales Force Automation and financial reporting

Initial lead capture from all sources

Prospect qualification, screening and distribution

Print-on-demand services and fulfillment

Inbound/Outbound Call Center

Since its inception in 1981, AdTrack has been the technology innovator in prospect and opportunity management and customer development. AdTrack’s core web-based services- sales lead management, sales force automation, fulfillment and flexible reporting tools- allow companies to close the loop on generated leads and, therefore, improve both marketing and sales results.

Headquartered in Cedar Rapids, Iowa, the firm employs 65 people and has an international presence with offices in Chicago, Los Angeles, Kansas City, and an affiliated European network headquartered in London.

View detailed information about the AdTrack Dashboard Key Indicators Report at:

http://www.adtrack.com/dashboard.htm

SmartLead is a registered trademark of AdTrack Corporation in the United States.

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Cedar Rapids, IA — March 24, 2004

The AdTrack Corporation, (http://www.adtrack.com) a provider of Customer Acquisition Management solutions, announced today its E-mail Services Package. The new service is designed to automate and speed processes involved in building prospect interest. The package includes e-mail nurturing, e-mail follow-up, and e-mail fulfillment. E-mail nurturing is intended to build the interest of prospects until they are sales ready leads. E-mail follow-up gathers profiling information for raw inquiries so that the lead can be properly addressed as either sales ready or a prospect for nurturing. E-mail fulfillment supports regular fulfillment activities by allowing a faster response to each inquiry.

AdTrack is a provider of Customer Acquisition Management solutions, a total solution encompassing: comprehensive prospect data capture, qualification and ranking, distribution, sales force automation, fulfillment, and instant reporting for sales and marketing.

?Not every inquirer is ready to buy immediately,? said Justin Saylor, Marketing Director of AdTrack. ?The E-mail Services Package is designed to move our clients? prospects along in the buying cycle rapidly in a very cost effective manner.?

AdTrack, an innovator in Customer Acquisition Management, addresses the disparate needs of sales and marketing professionals by combining the tools required for marketing’s lead management needs (SmartLead) and sales? contact management needs (Opportunity Manager). This approach maintains the integrity of original inquirer data, whether it comes from trade shows, events, advertising, or other promotions, for analyzing return on marketing dollars, and also provides all the sales information necessary to turn the lead into a customer.

AdTrack offers a comprehensive set of customer acquisition management solutions, including hosted applications and integrated professional services:

·Lead Management

·Accurate measurement of return for client advertising

·Sales Force Automation and sales forecasting

·Sales and Marketing data mining and reporting

·Initial lead capture from all sources

·Prospect qualification, screening and distribution

·Print-on-demand services and fulfillment

·Inbound/Outbound Call Center

AdTrack’s hosted applications and integrated services provide end-to-end solutions in acquiring customers more efficiently and effectively. Established in 1981, the company is the founder of Customer Acquisition Management.

Headquartered in Cedar Rapids, Iowa, the firm employs 70 people and has an international presence with offices in Los Angeles, Kansas City, and an affiliated European network headquartered in London.

SmartLead is a registered trademark of AdTrack Corporation in the United States.

Contact: Stephanie L. King

(800) 735-3237 ext. 1757

SLK@adtrack.com

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The Real Benefits of Outsourcing to Telemarketing Companies

Businesses today outsource their telemarketing services to other companies. The agents from these types of call centers would try to solicit people to purchase or take advantage of products and services that are being offered to them. Most outbound call centers use telephones to call possible customers but with the recent hype in technology, there are call centers that would also incorporate web conferences to talk to possible prospects.

 

When a business would outsource to a telemarketing company, it would mean that they would want to find ways in order to expand their market, sell their products, and increase their overall income.

 

Most outbound call centers have professional telemarketers that are coached thoroughly in order to cater to the needs of their clients. These call center agents have scripts that are read, reread, and mastered by each and every agent that would call possible customers.

 

Also, when a business would outsource its needs to a telemarketing company, it would also mean that they are fully aware of the benefits that they will be receiving. Some of these benefits are:

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The company that wants to outsource to do not need to hassle over the need to train their respective employees. These training sessions for call center agents would include product and service familiarity, call skills enhancement, proper call handling during calls, and several telemarketing tips.
Call center agents from outbound call centers are trained and re-trained from time to time to keep their level of expertise in making calls and leading possible customers to purchase what they are offering. They are coached frequently to make sure they can provide quality calls and leads to their clients.
The company does not need the trouble of advertising their company because the telemarketing call center can do that for them. Not only that they can advertise through the phone but they can also advertise through other forms of media such as using the internet to advertise their client’s company.
Most companies that would cater to telemarketing provide suitable prices to deal with whenever a company decides to outsource to them. Not only that it will save the company money, it would most definitely save time as well.
Companies that cater to telemarketing are not limited to their locale in order to reach possible customers. A telemarketer from India can call someone in the United States to talk about business with suitable clients for their client.
Aside from a wider range of customers, these services that are offered operate in a 24-hours basis.
It would also allow the client company to focus on more pressing matters. Some examples would be further training on other aspects besides sales, product development, or maybe even the expansion of the company to other territories.
Innovative ideas are always generated by telemarketers in order to improve sales
Even when talking to the phone, these agents would deliver their scripts and spiels in a professional way that would make their potential customers visualize the product clearly that they will be receiving.

 

Even though these benefits would still look like the tip of the iceberg, there are a lot more benefits that a company would gain if they would outsource their telemarketing needs to a company that would provide professional telemarketing services. Also, once a company would outsource to telemarketers, they can sleep easy and have that peace of mind knowing that the company’s sales are in the hands of trained professionals whose operations are available 24 hours a day and 7 days a week.

 

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The Selection Process of Calling Agents for Better Customer Services

Call center is a diverse industry segment where customer care executives establish a communication process through diverse multimedia including telephone, Internet, fax, e-mail, and many more. The role of customer care executive plays a pivotal role in streamlining the call center activities. The call center agents are embedded with the skills in handling all inbound and outbound call center services with a complete dedication in live answering services for your business processes. Therefore, it is extremely essential to approach a hiring process that not only results in selection of potential agents but also show their dedication in discovering the opportunities, beneath the call center industry. We discuss some of the tips that need to be observed at the time of hiring a call center executive for inbound and outbound voice processes.

·   The role of the HR is vital in the recruitment process. The recruitment of the fresh candidates are little complicated than the experienced ones. That is why a competency-based interviewing structure is followed by most of the recruitment agencies and organizations. Speaking with confidence is always appreciated but it is also important to judge the candidate’s prime competencies and expertise in a live role-play scenario.

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·   But for the fresh agents, the process should start with a level where they can exhibit their speaking styles without any hesitation. Therefore, most of the recruitment personnel start the interview process with pronunciation practices and grammatical analysis. One best example to do such is to allow the candidate speak something that is absolutely user-friendly. This will help the HR to judge the candidate whether he/she has any trouble while speaking fluently.

·   A good understanding level is very much required for a process that handles Inbound Call Center Services. In that case, good listening capability has to be closely monitored. Customers would call from any destination from any parts of the globe and therefore, the calling agent has to be familiar with multiple voice accents.

·   Proper induction period is essential to describe the company culture and ensure they are completely prepared for their first live appearance. This would make them comfortable with the working style and accordingly allow them to adapt the new approach of serving their customers. Test them whether they can work under pressure.

These are some of the basic factors that should be emphasized while recruiting a candidate for inbound and outbound call center services. Besides, there are numerous factors that can feed you with eligible candidates for rendering voice processes for highest level of customer satisfaction. A better approach to this recruitment process will result your organization to deliver utmost level of customer support.

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