Compare Call Center Software

Fredericton, Canada (Vocus/PRWEB) March 22, 2011

Indosoft Inc., the developers of Q-Suite Call Center Software for Asterisk, announced today the general availability of enhanced customer retention feature sets. The upgrade provides robust customer retention capabilities and enables outsourced contact centers to rapidly expand their ability to offer programs that are proven effective in contacting and engaging existing customers in a personal and positive manner for retention.

This enhancement of Q-Suite provides sophisticated list management options, the ability to store and call multiple phone contacts per customer account, effective list penetration capabilities, as well as the ability to implement and follow tighter program guidelines. Available as standard features within Q-Suite, these enhancements provide real customer retention solutions to contact centers seeking to use Asterisk as their IP telephony platform.

Q-Suite on Asterisk is a powerful contact center technology solution providing a cost effective path to both IP telephony and high-end call center functionality. Asterisk provides instant IP telephony capabilities along with TDM PRI (T1/E1) and a rich PBX, while Q-Suite delivers essential call center ACD features out-of-the-box, as well as advanced next-generation features for contact centers.

?Most companies are organized for customer acquisition and are recognizing the enormous value of customer retention,? says Stephen Ray, Director of ACD Product Development at Indosoft. ?With the growth and proliferation of e-commerce, customer retention programs are generally driven by contact centers. Successful retention programs are demanding and call center managers rely upon the flexibility and overall capability of their contact center technology in order to deliver personal, effective customer retention services. As the leading call center software for Asterisk, Q-Suite provides the flexibility required to build programs tailored to your clients? specific demands. This latest release greatly simplifies the call center?s ability to conduct effective and efficient programs. Coupled with the flexibility of Q-Suite?s architecture, this rich feature-set release is proving highly successful with our clients.?

Q-Suite is making waves in the call center software industry. As a multi-tenant software supporting remote, distributed architectures, Q-Suite provides enterprise-grade call center functionality for Asterisk. Complete with an advanced ACD with skills based routing and queue prioritization, a self-pacing predictive dialer, and unique IVR and Script builders, Q-Suite empowers users to deploy exclusive services, solve demanding problems and gain competitive advantage. By leveraging the combination of ever-expanding feature sets from Q-Suite call center software and Asterisk, Q-Suite?s customers are already pushing the boundaries of what their contact center platform can deliver to consistently meet and exceed the most stringent program demands from their customers.

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. Located in Fredericton, New Brunswick, Canada, Indosoft has been providing contact center technology solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and Socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

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Rockville, MD — March 30, 2011

3CLogic, the only cloud based call center provider on AWS (Amazon Web Services Platform), is proud to announce that they have formed a strategic partnership with TelOnline, a leading provider of hosted turnkey telephone solutions for businesses and organizations. The goal of this partnership is to provide comprehensive contact center functionality to call centers across Florida and Latin America. Together, 3CLogic and TelOnline will offer IP based solutions and tools to launch inbound and outbound calling services without any upfront investment in hardware of software.

TelOnline is a value-added Digium Select Reseller and systems integrator of communications products and services, delivering building blocks to complete solutions to resellers and end users. TelOnline is committed to providing best-of-breed products. Offering 3CLogic?s Virtual Call Center platform to companies in Latin America and Florida will further enhance TelOnline?s service offerings.

Juan Carlos Casta?eda, president and CEO of TelOnline Group said, ?Our goal is to be the world leader in unified communications solutions, IP telephony services, and customer satisfaction. We are always expanding our products and services to help our customers choose the right solutions to help their business grow. This partnership between 3Clogic and TelOnline is well on its way to achieving that goal by using 3CLogic’s cloud based Contact Center Solution.”

?Contact Centers across different verticals are under increased pressure to keep their costs low while providing higher and higher levels of service to the customers they are serving,? said Raj Sharma, President and CEO of 3CLogic. ?One of the challenges that call centers face is the ability to manage seasonal demands or peaks in their call centers. Traditional delivery methods such as adding new servers and capacity are cumbersome because of the time, effort, and cost involved.?

Raj continued, ?Our partnership with TelOnline lets us offer a low cost, full featured Contact Center functionality for Spanish call centers in the cloud. These call centers can differentiate themselves by a ?pay as you go? model that reduces costs and reduces time to go operational.?

3CLogic?s Inbound Call Center and Predictive Dialer features, combined with cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.

About 3CLogic:

3CLogic Inc., a privately held corporation based in Rockville, Maryland, is the provider of cloud based contact center platform based on Virtual Telephony Applications Grid (V-TAG). Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that are integrated with existing Customer Relationship Management (CRM) programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software for customer interaction. For more information about 3CLogic please visit http://www.3CLogic.com or call 240-454-6347.

About TelOnline

TelOnline is a company that integrates and markets turnkey telephony and contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues. For more information about TelOnline, or to schedule an interview with President Juan Carlos Casta?eda, please call (954)894-6181 ext 2105 or email jc(at)TelOnline(dot)com.

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Find More Predictive Dialer Press Releases

Leesburg, VA — April 19, 2011

TelStar Hosted Services, Inc., a leading Hosted Contact Center service provider, is pleased to announce several updates to its corporate website at telstarhosted.com.

The TelStar Hosted site now offers an increasingly interactive experience. Visitors can download whitepapers and read case studies directly on the site. We have added additional information about our services, and glossary and FAQs pages. In addition, TelStar Hosted has added a corporate video viewable on the homepage, optimized through a streaming web server, providing fast loading times. Visitors interested in learning more about TelStar Hosted Services, Inc., seeing a product demonstration, or receiving a price quote can fill out a contact form at http://www.telstarhosted.com, or call 1.877.483.5782 to be connected to a sales representative.

?At TelStar Hosted Services, we are constantly striving to deliver the highest quality client service in hosted call center solutions,? said James P. Dunn, CEO. ?To this end, we are continuously evaluating new ways to further engage our clients and to provide prospective clients easier access to the latest information regarding our hosted contact center solutions. We commit to continually adding content to our site.?

Visit telstarhosted.com to view the new updates.

About TelStar Hosted

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading communications-as-a-service technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging via the cloud. We allow clients to trade capital expenditures for operating expenses, and stay focused on their core business. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our affordable, scalable, flexible, stable and reliable IT Services are delivered by our service-oriented, highly professional team.

Media Contact: For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.766.1965 x230 or visit http://www.telstarhosted.com.

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www.pushbuttondialer.com Dennis Bayne settles the issue on what states can or can’t be called with Push Button Dialer.
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Dallas, Texas — April 26, 2011

Certified Payment Processing (CPP) has hired two new trainers for the Learning and Development Department. In the past year, CPP has increased their emphasis on hiring new sales consultants and sales managers, as well as providing ongoing professional development for the team members.

Dana Harper will be training Sales Managers for two of CPP?s sales entities?TransTech Merchant Group and Summit Merchant Solutions. Harper comes to CPP with more than 12 years of progressive public speaking, training and mentoring experience. He has spoken professionally and conducted instructor-led sessions to tens of thousands of individuals on such topics as effective communications, leadership, sales, and time management. Harper has also consulted businesses in the areas of productivity, changing employee behaviors, and building employee morale. He has a degree in Psychology from the University of Phoenix.

?We?re committed to providing our sales team with the information and tools they need to prosper and become successful,? says Tony Norrie, Vice President and General Manager of CPP. ?We want to start them off right with the best introductory training. Then, we are working to have a wide array of on-going educational opportunities to keep them informed and engaged.?

Michelle J. Howard also joins the team as Marketing Center Trainer. She has a strong background in marketing, sales and business development. Her experience includes training sales and marketing leaders, as well as overseeing monthly meeting with sales teams designed to motivate sales teams and increase sales. In her new role, she will be working with new Appointment Planners in the call center, covering the company?s telephone protocol and how to use the predictive dialer to set quality appointments for the field sales team. Howard has a Bachelor of Science degree from Louisiana Tech University, where she majored in Computer Information Systems, and also studied Business Technology.

CPP is a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks, gift cards and online purchases, in addition to a range of other specialized merchant services. CPP has been a leader in the payment processing industry for more than 16 years, with a management team that has more than 60 years of industry sales experience. CPP serves more than 40,000 active merchants, with $ 3 billion in transactions and has nearly 400 dedicated sales consultants in the field throughout the country, supported by 300+ office employees. The products and services offered by CPP are designed to help businesses increase revenue, control costs, improve efficiency, enhance payment processing security and provide their customers with the most popular payment methods.

Last month, the company moved into a new 80,000 square foot building, which includes an extensive video production facilities which will be used to increase the number of online and digital training videos as well as expanded space for ongoing training. There are two 25-person training rooms, a 30-person training room and a 50-person training room, with full audio-visuals enhancements. The long-term goal is to conduct onsite seminars and workshops, as well as produce quality online webinars and digital training materials on essential topics such as sales techniques, management skills, industry security and standards, and in-depth, continuing education on the many products and services offered by the sales divisions.

The addition of the two new team members brings to eight the total number of trainers in the department, which includes five who handle online training and three in-house trainers.

About Certified Payment Processing

Certified Payment Processing (CPP) is a full-service provider of electronic payment equipment for processing purchases made by debit and credit cards, as well as checks and online purchases, in addition to a range of other specialized merchant services. For nearly 20 years, CPP has helped businesses increase revenue while controlling costs. CPP has two direct sales entities ?TransTech Merchant Group and Summit Merchant Solutions and is headquartered in Dallas, Texas.

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Rockville, MD — May 04, 2011

3CLogic, a provider of cloud based contact center service, announced today that National Medical Management, a Pompano Beach, FL company that provides marketing services to the pharmaceuticals industry, has launched a second call center location in Panama. National Medical Management generates online leads, increasing business performance and productivity rates for pharmacies nationally.

National Medical Management is experiencing increased sales from deploying a contact center with 3Clogic?s Virtual Contact Center software in a second location. Deploying a second call center location in Panama opens new doors and business opportunities that will increase sales as well as bring in new prospective leads. With 3Clogic?s built in software dashboard, National Medical Management can manage IT resources and workforce in Panama from their Florida location. National Medical Management is leveraging features such as remote agent capabilities, call monitoring, and ?barge-in? options for supervisors provided by 3Clogic?s contact center platform. National Medical Management benefits from 3Clogic?s on demand call center with real-time reporting and monitoring capabilities by efficiently monitoring the performance of their agents. With real time monitoring tools, managers at National Medical Management can listen in on their agents? calls with prospects and evaluate their performance. This allows them to overcome any challenges that their agents may be facing, and offer new coaching view points to close sales more effectively. Using 3CLogic?s contact center software allows National Medical Management to virtually manage their resources at both their call centers, and leverage those resources for either location as and when required. By providing software deployed on AWS (Amazon Web Services), 3Clogic offers companies complete customization, flexibility, and scalability delivered from the cloud.

?By deploying a second contact center in the cloud, our company has been able to use inexpensive workforce talent in Panama while being able to leverage existing supervisors based in Florida,? said Edward Connell, president of National Medical Management. ?3CLogic?s contact center solutions allow us to efficiently administer our call centers from either the Florida or Panama location. We can honestly say that with 3Clogic?s Contact Center Software, we are experiencing increased business profits by reducing the cost of in-office installations and increasing agent productivity?.

Raj Sharma, president and CEO of 3Clogic said, ?Companies like National Medical Management are changing the contact center industry landscape by using cloud based contact center services from 3CLogic. This approach lets National Medical Management focus on their core competency without having to worry about technology challenges that come up when using complex contact center technologies. Additionally, cloud economics are just too compelling to be ignored for both large and small contact centers?.

3CLogic?s Inbound Call Center and Predictive Dialer features, combined with their cloud technologies helps companies of all sizes and across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.

About National Medical Management

National medical management is a marketing company that markets to diabetic patients on behalf of pharmacies nationwide. National Medical Management contacts patients that have requested information via the internet regarding the newest diabetic talking meter, thereby creating new qualified leads for the pharmacy.

About 3CLogic

3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution.

For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

Media Contact

Taryn Cheatham

3CLogic

tcheatham(at)3clogic(dot)com

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Pompano, FL — August 17, 2007

Promero, a member of the Oracle Partner Network today announced successful completion of beta testing and the production enhancement of Click To Talk and Call Project features for its ProStar CRM hosted software application.

Effective September 1, 2007, ProStar CRM http://www.prostarcrm.com users will have the ability to load prospect lists or create prospect lists based on filters within the CRM. Once the Call Project is created, CRM users use the Click-To-Talk feature to process calls more rapidly. Sales agents that call B2B [Business to Business] prospects use the new feature to make more calls in less time. Different than a Predictive Dialer that is traditionally used for B2C [Business to Consumer] applications where the dialer is making 100s of calls searching for a live person, Click-To-Talk is used to contact businesses that have high contact rates.

“Click-To-Talk is a very good solution for business telemarketing. In the business world, predictive dialers are hi-call volume systems, more expensive and not required to contact business leads,’ state Gregg Troyanowski, president of Promero. ‘Call Project and Click-To-Talk make sales agents more efficient and the CFO happier.”

ProStar CRM http://www.prostarcrm.com is a hosted web based customer relationship management software provided by Promero. ProStar CRM was originally built on Sugar CRM Open Source and later converted from PHP to .NET with the assistance of SplendidCRM. Introductory rates for ProStar CRM with the new enhancements are $ 29 per month per user plus long distance.

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is an authorized reseller of Oracle’s Contact Center Anywhere, and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800.

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