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Pompano, FL — January 23, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] predictive dialer and call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Companies with annualized revenue under $ 100M and less than 200 agents are the majority of typical customers that we encounter seeking hosted predictive dialer and call center software solutions,” stated Gregg Troyanowski, president of Promero. “We believe that Promero’s turn-key hosted solution utilizing Oracle’s Contact Center Anywhere software is representative of the highly desired magic quadrant solution offering the best in class features and low operational costs.”

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses.

Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle:

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc.:

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Pompano Beach, FL — October 5, 2009

Pompano, FL [PRWEB] October 5, 2009 — Promero, a member of the Oracle Partner Network, announced today its Telephone Service for Salesforce users. The new program offers three service levels appropriate for the smallest businesses with minimal requirements to the largest businesses with very sophisticated telephony requirements. The service is based on Promero’s hosted service utilizing Oracle’s award winning call center application Contact Center Anywhere. The enhanced features include click to dial any phone number in the Salesforce GUI, inbound/outbound dialing, automatic screen pop of customer information when phone rings, Automatic Call Distribution, Interactive Voice Response, calls in queue, skills based routing, Software as a Service to support in-house as well as home based agents, conference calls, music on hold, play ‘wait time’ messages, play ‘in queue marketing’ messages, real-time monitoring, whisper coaching, traffic monitoring, predictive dialer and 100% recording. The service requires no hardware purchase. Pilot programs are available. Local and long distance dialing is supported by traditional PSTN [public switched telephone network] or VOIP networks. Long distance fees are additional. Visit: http://www.promero.com/CCA_CTI_integration.asp

“Salesforce is a leader of CRM and sales force automation services for businesses at every level from the smallest to the largest enterprises. With Promero’s new Telephone Service exclusively for Salesforce users, business owners achieve great benefit and efficiencies by having a unified Salesforce user interface with integrated telephony features,” stated Gregg Troyanowski, president of Promero.

Salesforce Web-based CRM is an easy to use solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction.

Salesforce.com has received considerable recognition in the industry, including:

Technology of the Year (InfoWorld, 2004, 2005, 2006)
Editors’ Choice Award (PC Magazine, 2002, 2003, 2004)
Visionary Award (SDForum, 2004)
Best of the Web (Forbes, 2003)
CRM Excellence Award (Customer Inter@ction Solutions, 2003, 2004, 2005, 2006)
Top 100 Innovators Award (BusinessWeek, 2006)
Innovation Award (AMR Research, 2005)
CODIE Award for Best CRM (2002, 2003, 2004, 2005, 2006)
Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Salesforce.com

Salesforce.com is the enterprise cloud computing company. The company’s portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. As of August 31, 2009, salesforce.com manages customer information for approximately 63,200 customers. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com or call 1-800-NO-SOFTWARE.

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at http://www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Related Predictive Dialer Press Releases

www.safesoftsolutions.com We simply believe we are the top dialer solution for any type of industry and market.
Video Rating: 0 / 5

Ytel Dialer Dialer Review

When my company first got started, I was doing everything. I was the marketing department, sales, technical support, accountant, and just about anything else you can think of. It was crazy trying to run everything myself, so the day that I hired a marketing person was huge for me.

Since telemarketing has always been the strongest method for me, I hired my own telemarketer. At first she wasn’t too excited about it, but she got over it after a few weeks. She even got pretty good- better than I ever was!

As time went on and my business grew, I hired a few more marketing folks. We tried a few different types of marketing, but none of them worked as well as being on the phone. Even though everyone hates cold calling, I had my team do it because it got results.

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One of my more tech-savvy marketers came up to me one day and told me about a predictive dialer. I hadn’t heard of this before, but he explained the basics behind it. He said that a friend of his was using YTel and that maybe we should try it out.

This was a huge turning point in my business. Using YTel’s dialer system, my sales team instantly became twice as effective. Within a month we had more than doubled our revenues! This was great for my pocketbook, but I had to hire more staff!

I’ve just been amazed at how useful something like this can be. A good predictive dialer like YTel allows you to call multiple people at once, use an integrated voice response to manage them well, and record every call for your safety (and your clients’).

I no longer have to worry about using a tricky phone system to transfer calls. YTel makes it very easy to do this, even if you aren’t a computer-type person.

If you need to drop a call, just click the hang up button. It’s pretty simple, and I like that as soon as you hang up YTel’s system starts calling the next person on the list.

The stability has been top notch. We’ve never had any issues with software crashing or anything.

The best thing about this system has been the customer service that I’ve had. YTel’s staff is very friendly and helpful. When I’m on the phone with them, I feel like they actually care about me. This day and age, we all know that quality is hard to find in a company.

Upgrading to a Hosted call center software

A call center model supported by a hosted greatly reduces the cost and adds flexibility to operations while adding advanced features. The hosted software solution has proven to be beneficial to any kind of call center set up, small or large. Hosting a call center from any part of the world is possible with the Hosted IP dialer technology. Both agents and call center management have to connect to the IP dialer. The only requirement is a high-speed internet connection and good set of headphones. This is quite an effective tool in the call center industry and is highly recommended. A hosted call canter is nothing but virtual call center. Typically, the software comes with a number of features that must be studied carefully in order to recognize the suitability.
Some of the features included in Hosted are:

•    IVR and predictive dialer, full power,

•    Advanced IVR blasting, a user can work from anywhere.

•     It can handle 1 to 2000 users at the same time.

•    Guarantees excellent start times.

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•    24/7 support

•    Large scale PBX and support of blended dialer

•    Basic requirement is high speed internet and a set of headphones.

•    Dialer planes to countries like Australia, Philippines, UK, USA

•    Statistics and in depth reports of live agents

•    Fully compliant control drops and DNCs

•    Call backs and call result codes adjustable

•    Real time chat with agents

•    Can handle unlimited agents, campaigns and lists and many more supportive
features.

The whole system works through the internet. applications increase efficiency thus productivity. It makes use of the flexible VoIP platform which helps to reduce the cost of housing. The scaling facility makes it convenient to expand the business without spending too much.  The VoIP PBX hosted comes with a number of features making it highly useful in any kind of call center; it comes with voice to e-mail, fax to e-mail, caller ID, video conferencing, call forwarding and more.

The hosted predictive dialer can effectively predict the availability of live contact and when an agent is free to take a call by screening out the busy signals, no answers, answering machines and disconnected numbers -just as one does in a housed or premises call center. Some of its features are data collection, agent scripting, contact management control and reporting on the fly.  The call center can be turned into a hub for all inbound and outbound business. It is useful for marketing as it can be loaded with multiple campaigns, dialing lists and agents. Monitoring the call center with full time recording and on the fly configuration becomes easy and maximizes efficiency. Hosted comes with a number of other features which can either be used on the premises model or hosted. The features to look for while installing the software are: a simple interface and the capacity to upgrade, as well as competitive pricing.

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St. George, UT — June 3, 2009

TCN Inc is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only a pipe-dream. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.

After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:

-January 2002: TCN is the first IVM company to utilize text-to-speech (TTS)

-November 2002: TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology

-November 2002: Work begins on a web-services API version IVM

-2003-2004: API Integrations with several of the world’s largest software companies in various verticals

-October 2005: The first international office opens in Toronto, Canada

-January 2007: The first European office opens in Italy, followed closely by the second in the United Kingdom

-January 2007: TCN’s anticipated Platform 3.0 is released to widespread acclaim

-December 2008: TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released

On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.

For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit http://www.tcnp3.com.

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Related Predictive Dialer Press Releases

St. George, UT — June 3, 2009

TCN Inc is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only a pipe-dream. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.

After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:

-January 2002: TCN is the first IVM company to utilize text-to-speech (TTS)

-November 2002: TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology

-November 2002: Work begins on a web-services API version IVM

-2003-2004: API Integrations with several of the world’s largest software companies in various verticals

-October 2005: The first international office opens in Toronto, Canada

-January 2007: The first European office opens in Italy, followed closely by the second in the United Kingdom

-January 2007: TCN’s anticipated Platform 3.0 is released to widespread acclaim

-December 2008: TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released

On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.

For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit http://www.tcnp3.com.

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Las Vegas, NV — August 5, 2010

Campaigning in the 21st century has become a much different game than it was before. With the addition of cellular telephony, social media, email, chat and other complicated technologies, political campaigns are beginning to shift into the realm of niche marketing. Targeting a single party or a small group of demographics is no longer a viable option with so many micro-niches in bubbles popping up and disappearing literally overnight in all corners of the US. One of the simpler, more efficient and cost effective ways of campaigning to your supporters is through predictive dialing. Magnalogix offers exactly this, at a fraction of the cost of it?s competitors.

Predictive dialers like Magnalogix take the guesswork out of telephone campaigns in more than one way. First, the manual aspects of dialing are removed, which frees up valuable time for your polling agents to make more calls. Dialing, hang-ups, voice mail and busy signals are almost completely eliminated. Second, there is no manual dialing. A list with customer information including phone number is loaded into the dialer and it does all the work for your agents. The Magnalogix system also incorporates a built in Customer Relationship Management or CRM system, which gives account information about the customer to the agent in real time on their computer, allowing them to gain better rapport with the client. Comprehensive and detailed reports of call metrics are kept in your CRM, allowing you to track, modify and fine-tune every detail of your telemarketing campaign and individual agent?s performance. Data is output in graph form with easy to read and print statistics about every aspect of your dialing operation.

Unlike many “Robo-dialers”, Magnalogix connects registered voters with a live person who will tell them about the campaign and can even transfer them to an expert who can answer any difficult questions they might have. With this approach, you can reach 4 times as many voters in a day as you would with a standard dialer, but still give them the personal touch they expect from a candidate for which they may vote. There are numerous political applications for the Magnalogix hosted predictive dialer including fundraising, advertising, public service announcements, reminders, surveys and more. With Magnalogix, you can eliminate the expense of polling by doing it in-house with your own volunteers. What?s more: you don?t need any expensive hardware or telephone lines, just a computer with USB headset and a broadband Internet connection.

About Magnalogix

Magnalogix is a leading provider of VoIP telephony solutions including telemarketing training and resources and predictive dialer software and call center consulting. The Magnalogix system is a proprietary dialer built from the ground up on a stable computing platform. With security, stability, scalability and portability in mind, Magnalogix was developed as a browser-based solution for call centers worldwide. Visit http://www.magnalogix.com for more information or call directly at 866-460-6611.

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Atlanta, GA — May 26, 2006

Noble Systems Corporation, a pioneer in the call center technology industry since 1984, today announced that its Contact Center Suite CIM solution now includes Call Compliance, Inc.?s patented TeleBlock system.

?Noble Systems? clients want solutions that enable their centers to be highly productive while maintaining compliance with state and federal regulations. We work closely with the ATA to keep our clients informed of the latest regulations affecting our industry and have been sensitive to the end-users desire for privacy,? said Lee Allum, Vice President of Marketing for Noble Systems. ?Our partnership with Teleblock ensures that our users continue to have the industry?s best contact center solutions, while also maintaining no-questions-asked, 100% Do Not Call compliance,? he continued.

The Noble Contact Center Suite provides a comprehensive system for today?s complex multimedia environments, helping companies control costs and improve efficiencies by providing information management and operational tools to manage blended voice, email, and web-based communications. The Noble platform combines a predictive dialer and ACD with an open platform, scripting tools, center resource management, and real-time reporting.

TeleBlock seamlessly integrates with Noble Systems? already-robust platform by enabling instant DNC lookups from one centralized database, as calls are made by the predictive dialer. All numbers dialed using the Noble software are instantly screened against all appropriate DNC databases, including the wireless portability list. If a call is placed to a number appearing on any DNC list, the call is instantly blocked. In addition, Noble Systems users will be able to toggle TeleBlock on and off on a program basis, as well as maintain an unlimited number of program-specific databases.

?Noble Systems is one of the top five Global Outbound Contact Center Technology companies, with over 50,000 agent stations around the world. Our partnership will extend TeleBlock?s failsafe Do Not Call compliance solution across Noble Systems? global footprint,? said Dean Garfinkel, Chairman of Call Compliance. ?The combination of the Noble Contact Center Suite and our TeleBlock technology represents just the latest chapter in Noble Systems? long-running commitment to its clients to provide easy and effective solutions for compliance,? he continued.

About Call Compliance, Inc.

Call Compliance, Inc. (http://www.callcompliance.com), located in Glen Cove, NY, is the leader in developing innovative technological compliance solutions for the teleservices industry. Call Compliance?s flagship product, TeleBlock, is recognized across the teleservices spectrum as the gold-standard in ensuring the 100% level of compliance mandated under State and Federal Do Not Call laws. Call Compliance?s online Regulatory Guide and Registration Guide lead the industry in delivering the regulatory information and registration assistance that companies need. For further information, call 888-674-6774.

About Noble Systems

Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. For more information, contact Lee Allum at 1-888-8NOBLE8 x538, or visit http://www.noblesys.com.

Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation. Noble Composer trademark pending.

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How can I improve Performance of my Agents?

Are you worried that your agents keep waiting for next live contact? Are you facing legal penalties for non compliance with “Do Not Call Registry” and the “Telemarketing Dropped Call Law”? Do your agents fail to break deals because they did not call the customer as per scheduled? Are you unable to manage call records effectively? Still facing challenges to formulate an attractive incentive plan for your employees as you don’t have sufficient data? Think twice before you move forward! Can you really let your business suffer because of these issues?

If your answer is no, and if you really want to get rid of this issues for the benefit of your business, then you must posses a very intelligent device known as the Predictive Dialer System. It have already proved its worth and it is capable to do miracles for you. It will help you gain more profit from your client just by having this device, as it automatically guarantees high quality and better customer relation.

This Predictive Dialer System automatically dial multiple numbers, detects and manage voice mails, answering machines and facilitates live agents to interact with available customers, for you to make use of best resources available. It also takes care of updating the client data base with valuable information like reminders, call back details, fax requests, etc… and it also helps you in reporting and tracking detailed agent level data in an easy way.

In order to improve your agent’s performance you need to ensure that your agents don’t waste time leaving voice mails or attending to answering machines. Through Predictive Dialer System, you can make sure this happens as this devise automatically detects answering machines, leaves pre-recorded messages and updates your customer database accordingly. It only transfers a call to your agent when it finds a live contact. The second thing you need to do is to record all calls for quality assurance purposes. This advanced software records all calls and archives it for future reference. Additionally, you need to make sure that your agents adhere to prescheduled follow-ups whenever necessary. This is possible through PDS which enables your agents to put reminders and schedule calls. Predictive Dialer System will automatically dial the number as scheduled and pass it to your agent. And the most important part, this helps you gather accurate data, related to performance of your agents. Through which you can do trend analysis and understand the nerves of your business better than before.

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