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How can I improve Performance of my Agents?

Are you worried that your agents keep waiting for next live contact? Are you facing legal penalties for non compliance with “Do Not Call Registry” and the “Telemarketing Dropped Call Law”? Do your agents fail to break deals because they did not call the customer as per scheduled? Are you unable to manage call records effectively? Still facing challenges to formulate an attractive incentive plan for your employees as you don’t have sufficient data? Think twice before you move forward! Can you really let your business suffer because of these issues?

If your answer is no, and if you really want to get rid of this issues for the benefit of your business, then you must posses a very intelligent device known as the Predictive Dialer System. It have already proved its worth and it is capable to do miracles for you. It will help you gain more profit from your client just by having this device, as it automatically guarantees high quality and better customer relation.

This Predictive Dialer System automatically dial multiple numbers, detects and manage voice mails, answering machines and facilitates live agents to interact with available customers, for you to make use of best resources available. It also takes care of updating the client data base with valuable information like reminders, call back details, fax requests, etc… and it also helps you in reporting and tracking detailed agent level data in an easy way.

In order to improve your agent’s performance you need to ensure that your agents don’t waste time leaving voice mails or attending to answering machines. Through Predictive Dialer System, you can make sure this happens as this devise automatically detects answering machines, leaves pre-recorded messages and updates your customer database accordingly. It only transfers a call to your agent when it finds a live contact. The second thing you need to do is to record all calls for quality assurance purposes. This advanced software records all calls and archives it for future reference. Additionally, you need to make sure that your agents adhere to prescheduled follow-ups whenever necessary. This is possible through PDS which enables your agents to put reminders and schedule calls. Predictive Dialer System will automatically dial the number as scheduled and pass it to your agent. And the most important part, this helps you gather accurate data, related to performance of your agents. Through which you can do trend analysis and understand the nerves of your business better than before.

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