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McLean, VA — October 9, 2008

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, today announced it will again power Election Protection’s Voter Hotline, 1-866-OUR-VOTE, during the 2008 election cycle. The toll-free hotline is the nation’s largest nonpartisan voter protection resource, allowing citizens to report problems and access local and state-specific information now through Election Day, November 4th. It is staffed by a nationwide network of volunteer attorneys who handle calls and investigate voter complaints.

The hotline was established in 2001 by Election Protection, a non-profit, nonpartisan coalition dedicated to protecting voter rights, to address the rampant voter confusion that plagued the 2000 elections. Following unexpectedly high call volume during the 2004 election cycle, Election Protection turned to Angel.com and its Virtual Call Center technology to dramatically modernize its call routing platform for the 2006 elections. With record voter turnaround expected for this year’s Presidential elections, Election Protection will once again rely on Angel.com to power the hotline.

“We literally would not be able to make good on our promise of protecting voters coast-to-coast without the flexibility of the Angel.com Virtual Call Center solution,” said Jonah Goldman, director of the National Campaign for Fair Elections. “With more than 250,000 calls expected into the hotline through Election Day, the Angel.com system allows us to update and expand our network in real time.”

On Election Day, when Election Protection expects the hotline to receive more than half its anticipated call volume, agents can monitor and direct call flow to address trends as they develop. For example, if a voting problem in one area generates a flood of calls, that traffic can be routed to under-worked agents in other areas to minimize wait times and ensure all voter problems are addressed. The Angel.com platform also allows Election Protection to analyze data such as caller location and percentage of Spanish translation requests.

“The needs of Election Protection and the voter hotline at 1-866-OUR-VOTE are an ideal match for Angel.com’s hosted business voice solution said,” Michael Zirngibl, CEO of Angel.com. “We are proud to once again help Election Protection provide such a critical public service.”

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability, and flexible applications. For more information, visit www.angel.com.

About Election Protection

Election Protection, established following the 2000 election, provides a nationwide resource for comprehensive voter information and guidance. This year’s network of more than 100 local, state and national partners – with over 10,000 volunteers – is the largest voter protection and education effort in United States history. The Washington, D.C. non-partisan coalition focuses on the voter, not the parties on the ballot. Election Protection is the only national voter protection hotline that provides live agents to answer questions over the phone and also mobilizes staff to investigate legal matters and irregularities along with local election officials. For more information, visit www.866ourvote.org.

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Burlington, Mass. — December 14, 2009

OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced the addition of the Yuuguu instant screen sharing service to OnState’s virtual communications solutions. OnState is the first and only provider to include integrated voice, text chat and screen sharing as part of a cost-effective, on-demand virtual communications service. The addition of Yuuguu into OnState’s solution enables sales and support staff and all virtual workers to collaborate with customers by sharing screens or even keyboard and mouse control to help demonstrate solutions or solve problems.

“With Yuuguu screen sharing capabilities, OnState users can now conduct virtual sales calls – from anywhere in the world – with visual presentations, product demonstrations, and interactive communications,” said Pat Kelly, CEO of OnState. “And using real-time screen, keyboard and mouse sharing, support staff can resolve issues, answer questions, and assist customers more efficiently. Best of all, the combined solution is delivered as a secure, device-independent, cloud-based service that requires no installation or embedded applications on the customer side.”

In call center applications, the OnState and Yuuguu solution will simplify and improve agent training and supervision. Supervisors can use screen sharing to instruct or observe remote agents, use voice or text chat to converse with them, and use call logging to audit customer conversations. “Having Yuuguu in our OnState-powered call center will increase and enhance our real-time collaboration with customers,” noted Russ Geoffroy, who manages the Application Management Services practice at B4 Consulting, a global implementation partner and reseller of SAP solutions. “With Yuuguu and OnState, I am one-click away from total collaboration,” continued Geoffroy. “There are no scheduling issues, no client downloads — essentially no technology barriers to screen sharing that I’ve experienced with other applications.”

“Our partnership with OnState is truly game changing for customer support, collaboration, and problem solving,” said Anish Kapoor, co-founder and CEO of Yuuguu. “The benefits of instant screen sharing within a virtual call center not only boost productivity and drive unparalleled customer support, they leverage advanced communications to provide our services at a starting price significantly less than competitive solutions.”

The starting price for the OnState/Yuuguu solution will be .95 per user/monthly. This is based on a monthly per-user fees of .95 for the OnState virtual call center and .00 for Yuuguu instant screen sharing. For more information on the OnState/Yuuguu offering, please visit http://www.onstate.com/yuuguu/index.html.

About OnState

OnState provides real-time business communications solutions that are simple and low-cost—and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems (NASDAQ: CSCO)), OnState’s mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState’s solutions include Virtual PBX, Virtual Call Center, Quality Assurance, Outbound Calling and On-Line Business Chat, using integrations with Salesforce.com® and Google Apps®. For more information, Email: sales@on-state.com; Skype: onstate.sales; GTalk info@on-state.com; Call: +1 617-934-0381 or toll-free + 1 866-532-5036; or visit: www.onstate.com.

About Yuuguu

Yuuguu is a world leading provider of instant screen sharing, real time collaboration and web conferencing services. Its no-download for viewers, simple-to-use service supports instant remote collaboration and online meetings for hundreds of thousands of business users across the world, helping them to save time and money. Yuuguu is ideal for business class instant messaging, instant screen sharing and real time collaboration, holding planned and ad-hoc web conferences, collaborative working within remote teams and also as a remote support tool which allows mouse control and screen sharing to solve simple desktop computing problems. www.yuuguu.com.

All product and service names mentioned are the trademarks of their respective companies.

Follow Us on Twitter: www.twitter.com/onstate

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More Virtual Call Center Press Releases

King of Prussia, PA — April 21, 2010

Intellicomm Inc., a leading provider of hosted unified communications has introduced an Automated Call Distribution (ACD) feature set to its Innoport service. ACD allows for queuing incoming callers on hold to Innoport virtual phone numbers. Whether it’s a small business or a large corporation, they can now setup a call center type functionality, complete with comprehensive agent and queue management capabilities online via the Innoport online interface at www.innoport.com. The ACD feature can be used with a single agent and a single queue or scaled up to multiple agents and multiple queues. ACD is being offered as part of the Business Service plans of Innoport and no additional fees has been introduced due to this latest enhancement.

Innoport ACD capability includes the following:

     Incoming calls are queued and routed to the next available agent
     Remote agents
     Web based agent check in and checkout
     Agent wrap up time flexibility
     Multiple interjecting prompts for callers on hold
     Option for callers on hold to go directly to voicemail
     Call queuing can be setup on a Innoport virtual phone number or on an extension of the Innoport automated attendant for ultimate flexibility
     Automatic agent check out trigger
     Route callers based on criteria, such as, Skill Based, As Entered, Round Robin, Most Idle Agent or Least Utilized Agent.

By adding ACD, Innoport has brought the concept of setting up a virtual call center, complete with call queuing and interjecting audio prompts, within the reach of a small business operating with a limited budget. Innoport plans offering ACD start at .95 per month. With Innoport, businesses of all sizes can now operate a virtual call center with agents dispersed anywhere in the world yet appearing as a single call center to the calling customers. “Companies looking to provide robust call center capabilities without investing in expensive customer premise equipment can now bypass the upfront investment and opt for a scalable on demand virtual hosted call center model using Innoport ACD call queuing” said Harprit Singh, President and CEO of Intellicomm Inc.

With the introduction of ACD, Innoport continues to demonstrate its leadership and vision of hosted unified communications. Businesses looking to cut costs, improve customer experience and streamline their operations should consider various capabilities offered by the Innoport service.

About Intellicomm

Intellicomm Inc. is a leading provider of hosted unified communications services, delivering enterprise class services to businesses of all sizes and empowering them with an unprecedented level of information access and management. Through its flagship service, Innoport®, Intellicomm automates an individual or company’s flow of communication by centralizing all inbound phone calls, voice mail, fax and instant messaging communications. As an affordable, remotely-hosted communications system, Innoport can help businesses achieve virtual office capabilities that present nearly unlimited scalability for growth and enhance employee mobility. For more information, visit http://www.innoport.com or http://www.intellicomm.com. Innoport is a registered service mark of Intellicomm Inc.

Copyright 2010 Intellicomm Inc. All Rights Reserved.

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Chicago, IL (Vocus) July 29, 2008

Ifbyphone, the telephone application platform company, today announced the beta release of Ifbyphone Lead Distributor, a Web-based tool that allows users of the Ifbyphone voice-based telephone application platform to establish a virtual call center without any start-up expense.

The Ifbyphone Lead Distributor offers a host of productivity benefits for small- and medium-sized businesses already taking advantage of Ifbyphone’s ability to integrate Web and telephone services. The intelligent tool also enables businesses to distribute calls across traditional call centers to the appropriate call taker, regardless of location. Upon receipt of a call, the Lead Distributor evaluates the time of day, day of week, caller-ID and number of calls previously transferred to a particular location before determining where to send the call.

Lead Distributor works in conjunction with Ifbyphone local and toll free numbers, Virtual Receptionist, Survo Voice Forms, voice mail and call processing APIs to provide any size business with a completely hosted computer-integrated telephony (CIT) solution.

“In today’s world of virtual home-based employees, Ifbyphone’s Lead Distributor is the perfect solution for flexibly distributing calls to any phone, anywhere, including home offices, in a highly cost-effective manner,” said Ifbyphone CEO Irv Shapiro. “By integrating interactive voice dialogs with automated call distribution we are able to deliver the power of enterprise call handling to businesses of any size.”

All Ifbyphone services are configured from an easy-to-use Web site. Once configured, the services are immediately available. Call recipients use their existing telephones and require no specialized equipment or software.

Ifbyphone Lead Distributor is available directly at www.ifbyphone.com or through a network of value-added resellers for an affordable monthly fee, with no upfront costs.

About Ifbyphone:

Ifbyphone is a hosted telephone application platform company that provides small and medium-sized businesses (SMBs) an easy means to increase their customer conversations and drive sales — without the high cost and complexity typically associated with building interactive voice response systems. Leveraging Ifbyphone’s extreme usability, web developers, interactive marketers and customer service professionals can quickly create everything from simple click-to-call links on Web pages and e-mail to sophisticated call-routing and interactive-marketing solutions – transforming telephones into powerful tools to increase leads, improve sales and enhance customer experience. Ifbyphone’s solutions are available directly to SMBs and through a network of direct marketing resellers. For more information, click to speak to a sales professional or visit the Ifbyphone Web site.

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Alexandria, VA — June 3, 2008

VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, has released a new version of their online Recruiting Portal to support the company’s active recruitment of thousands of home-based customer service contractors. The recent enhancements to the Recruiting Portal streamline the application process for the company’s home-based call center opportunities, allowing everyone interested in working as an independent contractor with VIPdesk to start the online qualification process immediately at www.vipdesk.com/connectrecruiting.

The new features of the VIPdesk Recruiting Portal allow the most experienced, best-equipped customer service contractors in the call center, retail, and travel industries to apply for opportunities with VIPdesk as Brand Ambassadors. VIPdesk Brand Ambassadors represent leading products and services from around the globe, responding to customer inquiries and providing an unparalleled customer experience for VIPdesk clients.

“VIPdesk is actively recruiting for thousands of home-based customer service contractors via our updated online Recruiting Portal, which allows potential applicants to apply for opportunities with VIPdesk in the easiest manner possible,” says Mary Naylor, CEO and Founder of VIPdesk. “The new streamlined qualification process provides prospective candidates with up-to-date communications, informing potential Brand Ambassadors of their progress at each step in the qualification process.”

Qualified customer service contractors interested in partnering with VIPdesk can look forward to joining a network of highly professional and entrepreneurial Brand Ambassadors located all throughout the country. Candidates will also have the opportunity to work with our best-in-class support team while representing premium, name brand products and services to our client’s customers.

VIPdesk specializes in delivering concierge and virtual call center services for national brand leaders in several industries that include travel, auto, financial services and retail; by providing high-touch, high-tech branded service platforms that deliver results and real return on investment. To find out more about VIPdesk, visit www.vipdesk.com.

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We have been offering home-based solutions since 2000 and currently work with global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com

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