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Representatives For Rent: Understanding Virtual Call Center Jobs

In an effort to save money on overhead costs, but still maintain quality customer service, many companies are hiring virtual customer service agents. These agents may work directly for the company or they may work for companies that specialize in providing other companies with trained customer service representatives. If you’re interested in working from home, companies like Alpine Access, LiveOps, and Convergys are just some of the growing number of customer service companies that are hiring.

Alpine Access

Alpine Access helps organizations that are in need of customer service representatives. If you have a college degree and customer service experience, you may want to apply for a virtual position with this company. Because they receive up to 1,000 applications each week, make sure you send a professional resume that highlights your customer service experience. On average, the company hires 2% of those who apply for work-from-home positions.

If you don’t have customer service experience, but have worked in business administration or data entry, you should still apply. In addition to completing a competency test, you will also have to complete a voice audition and a phone interview. Starting salary is .00 with plenty of room for advancement. Typical shifts are Monday through Friday from 6am-6pm with weekend shifts available as well. Most employees work between 20-30 hours a week.

Paid training is available. Depending on your level of customer service experience and the types of equipment you will have to use in order to complete job tasks, training can last a few days or a few weeks.

LiveOps

For those who have experience in telemarketing or customer service, LiveOps is a great company to work for. LiveOps caters to companies who sell goods and services over the phone or online and who need agents to take orders, call customers, and answer questions and complaints. In order to qualify for a position, you must pass a criminal background check and a series of tests designed to determine your customer service abilities.

One of the best perks about this company is that you can set your own hours. While you have to commit to a set number of half hour shifts, you can choose to complete them at your leisure. Typical salary range is -.00 per hour. Agents may receive incentives such as bonuses from contracted companies for convincing customers to buy more or upgrade while placing an order.

If you enjoy setting your own hours, competing for bonuses, and working for a company that has about 16,000 work-from-home agents, LiveOps may be for you.

Convergys

Convergys is another company that hires work-from-home customer service agents to handle a variety of tasks that include billing, customer service, employee care, and management consulting. If hired, you will have to work a dedicated schedule that includes paid training that can take up to 80 hours. Training is completed online or via email or phone.

This company pays about .25 and agents are paid about .20 per minute. All the three companies mentioned, this one pays the lowest.

As you can see, virtual call center jobs are becoming more popular as companies try to find ways to save money in overhead costs. Instead of paying rent for office space, heating and cooling costs, and equipment costs, they are turning to virtual employees to maintain quality customer service from the comfort of home.

New York, NY — June 24, 2004

Outsourcing is a hotly debated issue in the news these days mainly because of the belief that outsourcing is the root cause of American job loss and downsizing, as well as undermining the competitive edge of many US small businesses. This issue is being directly addressed by Gayle Santana, President and Founder of PVS Network. Ms. Santana aims to keep some of the outsourced jobs and business stateside with the introduction of her new service, The Virtual Call Center. “The PVS goal is not to eliminate jobs, but to provide services that align with the current staff of American companies, allowing them to focus on other more strategic bottomline areas.”

“PVS also creates a staff for emerging businesses when they can’t afford to hire one on a full time basis. PVS Network never outsources outside the US.” according to Santana. PVS Network, already known for its innovative concept of providing businesses with administrative support services and project management virtually (remotely), is adding this service to a line of affordable products that can provide a business owner with the necessary tools to turn a small business into a bigger one more rapidly. Santana states, “Traditionally when you think of using a call center, you think of inside sales or customer service. While we do provide lead qualification (qualifying your leads according to your specs and getting you a meeting so you can close the deal), the possibilities for using this service are endless.”

When asked how her service allows developing businesses to grow more rapidly Ms. Santana states “many businesses have customers that they don’t reach out to regularly. PVS can call, update contact information and remind everyone that they are there. This usually results in on the spot business. Most businesses today have a website, but following up on inquiries and requests is important, but most often neglected. This is another way the virtual call center can help. Sometimes just letting your customers and potential customers know they are valued by receiving a response or a call from you can make all the difference. And letting them know about new services and products as well as reminding them about old ones can’t hurt.”

While the hourly rate PVS charges is fixed, the number of hours you want to dedicate to your campaign is up to you. “Even a small campaign can yield tremendous results,” says Santana. Her pricing structure makes her services affordable for growing businesses.

PVS Network is already known as an innovative company that provides virtual support for small businesses (see http://www.prweb.com/releases/2004/2/prweb102809.htm , www.theebonycactus.com May 21st 2004 edition).

For further information on the services of PVS, please contact Gayle Santana, gayle@pvsnetwork.com , or call (718) 977-0092 and please do visit the website, http://www.pvsnetwork.com .

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More Virtual Call Center Press Releases

Sunnyvale, CA — September 29, 2010

Transera, the leading provider of on-demand virtual call center solutions for high volume sales and service call centers, was named by leading analyst firm, Gartner Inc., as a “cool vendor” in the report titled “Cool Vendors in CRM Customer Service, 2010”, authored by Johan Jacobs, Jim Davies and Drew Kraus and published April 2010.

Gartner notes that “enterprises which operate multiple contact centers, including in-house, outsourced or a combination of both, often lack the performance visibility to optimize contact routing according to key performance indicators (KPIs)” and recommends that businesses evaluate centralized call routing solutions “that allow management to measure enterprise business goals in real time”.

“We are thrilled that Gartner has named Transera a Cool Vendor,” commented Prem Uppaluru, President and CEO of Transera. “Our customers deploying Scorecard Routing are experiencing increases in revenue and average order size by as much as 15% with the use of real-time performance statistics to identify which agents are the best match for their most valued customers.”

Drew Kraus, one of the authors, finds in the report that “Our four Cool Vendors in customer service strategies are focused on various aspects of driving down IT costs, while improving the user experience – a big win for the business and the customer”.

With Transera, enterprises can grow revenues, cut costs and gain control and visibility of operations, without disrupting how business is handled today. Integrating with any contact center infrastructure, Transera enables enterprises to extend their current investments while moving to a cloud based service. Transera’s solution is targeted at enterprises that utilize multiple contact centers located globally with agents in house, outsourced, or at home. Scorecard Routing monitors performance using enterprise-defined parameters that can include service levels, business metrics or a combination of the two, and allows the enterprise to direct more contacts, or selected contacts based on customer profiles, to top-performing call center resources. This not only provides significant revenue enhancements, but also offers considerable cost reductions for the enterprise.”

About Gartner’s Cool Vendors Selection Process

Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed and implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

Gartner defined a cool vendor as a company that offers technologies or solutions that are: innovative, enable users to do things they couldn’t do before; impactful, have, or will have, business impact (not just technology for the sake of technology); intriguing, have caught Gartner’s interest or curiosity in approximately the past six months.

About Transera

Transera’s on-demand virtual call center software intelligently connects global callers and agents, rapidly delivering both top and bottom line results. Our cloud-based solution helps high-volume sales and service call centers manage constantly shifting demands for agent resources, control multiple outsourcers and locations more effectively, and eliminate exorbitant capital expenditure outlays. Addressing these, and other call center management issues, translates into tangible business results. Some of our customers who are taking advantage of significant revenue gains and cost reductions are: Wirefly; AON; Office Depot; TIVO; Guthy-Renker – and many more.

Blog: The Business of Call Centers | Twitter: @transerainc | Facebook: Transera

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— November 14, 2003

Valparaiso, Indiana

It’s a fact that people check their emails more than any other activity when sitting at their computers. One creative entrepreneur, Johnny Mathis, developed a technology that takes advantage of consumers’ email habits and results in satisfying a missing link in advertising. Now for the first time, advertisers will be able to send emails and place popups, popunders, and banners with their commercial spots right inside them. The system also allows for secure checkout for sales and is viewable by over 98% of the world wide web users.

Since Mathis successfully launched his new company, Livemercial, its streaming email video is taking the advertising world by storm.

This innovative technology allows any company the ability to broadcast a TV commercial right inside an email or other online advertising space. No special downloads are required, and there is no wasted time with loading or buffering, as the system provides for streaming video that is on in an instant for the end user.

CEO and Founder, Johnny Mathis, points out that they are providing a whole new channel in advertising. Â?Livemercial has been the first to bring what works on television to the internet in such a stream-lined and cost-effective way,Â? says Mathis.

But, what about spam? Mathis answers that Â?We dislike spam as much as anyone and implement strict guidelines to assure that we only email those folks that truly opted-in to receive offers. We also see to it that your email creative is compliant with all State and Federal Laws. Livemercial only uses lists where the data collected is from recipients who have opted in and are interested in receiving information.Â?

This fantastic technology is now sent out to one half a billion customers a month! The successes have been extraordinary. The company plans to stay on top as evidenced by sales that will exceed ,000,000 in their first full year of operations. Additionally, Livemercial will be introducing a newly developed product in ’04 to ensure that it will stay there.

Go to http://www.livemercial.com and click on one of the exciting examples.

Livemercial also creates Virtual Call CentersÂ?. We provide a turnkey, hassle-free web solution for all your products by creating mini-ecommerce sites for each product. These mini-ecommerce sites, termed Virtual Call Centers (VCC’s), stream your TV commercial inside a Verisign secured check-out. Best of all, with the VCC, there are no distractions to take the focus away from the impulse purchase, which is why our approach works so well. This patented technology and proprietary approach provides higher conversion rates (click to sale) and greater up-sell rates (more people taking deluxe versions and up-sells), and delivers increased levels of revenue per order.

The VCC’s have all the protection and back-up of major web entities. In fact they are all located on a tier-one major backbone. We capture all sales data and all order data is simply passed onto to fulfillment center for processing, just as it is done with a traditional call center.

All of this makes putting your products on the web easy. Even if you have your products placed somewhere else online, our solution can help you make more money from online sales. And, with Livemercial, you’ll always have our expert team of Internet and marketing professionals at your finger tips to guide you every step of the way.

Go to http://www.asseenontvnetwork.com/index1.html to view our VCC’s. Just pick a product and see how amazing our VCC’s are.

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Related Virtual Call Center Press Releases

Houston, TX — September 20, 2009

At the ERA show in Las Vegas, Nature Trade Center Inc. of Naples, Florida offered live presentations during the conference of its latest virtual call center technology – InterActive Operator®. Rob Riess, CEO of Nature Trade said, “InterActive Operator® is literally game changing technology and is the natural evolution in the way companies and consumers will communicate virtually live on line.”

Many of the attendees of the ERA D2C show came looking for new technologies to help them with their Customer Service and Sales Support offerings. Dream Team Direct Inc. CEO Mike Moreau noted “Every contact matters whether it is to provide good customer service or generate revenue through up selling and cross-selling. FutureView’s InterActive Operator ® enables marketers to provide its customers with a ‘human touch’ unparalleled in today’s virtual call center environment.”

The partnership between FutureView and Nature Trade elicited interest from a variety of different industries looking to increase their presence on the internet to support their direct marketing strategies. Jason Pace, CEO of FutureView Technologies, Inc. added “FutureView is experiencing tremendous adoption across many vertical markets with InterActive Operator®. The success stories include increased sales percentages, higher rates of first call resolution and growing customer retention.”

About FutureView Technologies

FutureView Technologies is a global leader in video agent technologies and services that enable enterprises to easily create more personal, profitable sales and customer service relationships. All of FutureView’s products are pending patent approval, based on our proprietary, IP-based video development toolkit. FutureView Technologies Global Headquarters is in Houston, Texas. Other locations include, Glasgow, Scotland; London, England and Washington D.C. For more information about the InterActive Operator system visit – www.futureviewtech.com

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VIPdesk

Alexandria, VA — August 28, 2009

VIPdesk Connect is holding an online information session on Monday September 14, 2009 at 2:00 p.m. ET. This hour-long session will educate attendees on work-at-home customer service and inside sales opportunities with VIPdesk Connect as “Brand Ambassadors,” representing VIPdesk Connect clients via phone, email, and online chat customer support.

This information session will cover everything a potential applicant wants to know about VIPdesk Connect’s Brand Ambassador program. Questions covered include:

What is VIPdesk and VIPdesk Connect?
What is a Brand Ambassador?
What are VIPdesk Connect’s screening, qualification, and certification processes?
What are the realities of working as an independent contractor?
Why are Brand Ambassadors the “best of the best” in the call center industry?
Current Brand Ambassador opportunities

“VIPdesk Connect is recruiting for many Brand Ambassadors to support our clients in industries including retail, consumer products, and financial services” said Mary Naylor, CEO of VIPdesk. “We hope that everyone interested in working as a Brand Ambassador attends this session in order to better educate themselves prior to starting the application process.”

Space is limited — Register online today at http://vipdesk.wufoo.com/forms/vipdesk-connect-brand-ambassador-info-session/. For more information, email OpenHouse (at) vipdesk.com.

About VIPdesk and VIPdesk Connect:

VIPdesk and its wholly-owned subsidiary VIPdesk Connect specialize in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. To find out more about VIPdesk, visit www.vipdesk.com.

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More Virtual Call Center Press Releases

Are You Interested in Virtual Call Center Jobs?

The call center has taken a sturdy, stable place in the world of industry, working as a messenger from the customer/client to the company and vice-versa. A crucial role indeed at this time around, because a company has taken responsibility in satisfying their customer/client, and this is one of the best methods. However, call center has many problems that are hard to solve. Things like low salary with a high time rate to work for the workers, and also the expense for the building and all the equipment involved. For the problems mentioned earlier, the virtual call center is a perfect solution.

Operator of a virtual call center does not need to worry being late to office; they don’t need to worry about their expense on commuting, because they can do all their work in their house… Yes, in their house. They work from their home only equipped with a telephone, a computer, certain kind of program and training every now and then from the company. With all that, they can start working for their company. Their general job description is to receive a request or order from the customer/client and relay it to the company.

The virtual call center job’s feature is mostly about the freedom of their workers and their customers/clients. As for the workers, the feature means a lot more free time as they work independently from their homes and they aren’t bound by the company policy like worker who works directly in the company, literally. And as for the customers/clients, they are free to call whenever and whatever the problems they have, due to the advantages of the time zone, there must be one operator available to serve them.

Interested in this job? This is a much recommended job for disabled people or those who have problems to get out from their home. Just log in to any website that has a virtual call center service. The next thing for you to do is to apply there, give all the information about yourself that the company needs, this part is very important so you don’t want to make mistakes in it. Get the entire equipment ready, such as telephone and computer with a high-speed internet access, and when the company decided to interview you, do your best and the rest is up to you. The qualifications for this job usually aren’t very hard, where generally they only require a high school diploma and experiences with customer service jobs, and the fee is pretty good. So, what’s with the hesitation? Apply now because this job is a pretty high-quality job with fewer qualifications.

How To Start Your Own Virtual Call Center

There are many businesses in the world today that use call centers. They are huge in a business. It allows you to be open 24/7 365 days a year. They are also useful to those folks who run a marketing business for a living. But if you’re trying to find out how to start your own virtual call center business, than that’s a bit different. You will need to hire people that have a background in working in a call center. You have to ensure that your people are professional, and can really deliver for your clients.

What exactly is a call center?

A company where you would forward all your calls if you didn’t want to personally answer them or you didn’t feel comfortable answering them. For example if you owned your own marketing company, where you had to talk to different people that were interested in what you have to offer them, them maybe you would want them to be forwarded to a agency on your behalf, so you didn’t have to speak with them, in this case you would find a call center with the professionalism to call your prospects back.

Wondering how to start your own virtual call center?

First you would have to decide where you wanted it to be located, and rent or build the building. Once you have this completed you need to then start searching for employees to hire. To do this you need to do some marketing, or advertising. Place some ads in different areas online, and also get permission to place some ads in stores or maybe even your local newspaper. You just need to ensure you are attracting local people that have a professional background in running a call center. Once you have your team together you will need to find some customers by doing online advertising.

Conclusion

In conclusion if you are wondering how to start your own virtual call center, I think that’s a great idea. Now if you are looking to join a internet marketing company that already has a call center to do all the work for you, on your behalf, than you should start doing some searching around looking for companies that have a great track record, have a back office that has over 400 hours of training to ensure your success, and one other factor is to be sure you have a mentor that will sponsor you, train you, motivate you, and develop you into a walking success story.

To learn more about call centers and what to look for in order to find the best Online Job Opportunities and how to protect your Financial future, go now to http://www.nathanewright.com

www.virtual-call-center.eu – Building a complex call center system for your company is a challenging task proper partners, devices, software are to be selected and different modules integrated into one single system. We have done all this for you: Virtual Call Center 3.0 has everything integrated in one service that you might need to run a call center business. Focus on what you are the best at and let us handle technical challenges.

Chesapeake, VA (Vocus) March 23, 2010

Harris Connect today announced that it has acquired the assets of IDC, Ltd., a leading provider of high quality fundraising programs to non-profit organizations. With 47 and 35 years of market experience respectively, Harris Connect and IDC will combine their market leading solutions and shared commitment to high quality and customer service to offer non-profit organizations a multi-platform, integrated fundraising solution that is unmatched by any other provider today.

For over 35 years, IDC has served the widest variety of non-profit organizations, generating significant fundraising dollars through its established PHONE/MAIL®, TeleMax®, CallerMax® and other industry leading programs. Their applied, sound fundraising principles ensure success, and will be the cornerstone of the enhanced fundraising programs that will now be offered through Harris Connect.

The enhanced programs will benefit from Harris Connect’s expertise in data mining, analytics and research, as well as their leading online and mobile solutions. Comprehensive analytics will provide a deeper insight to each prospect, thereby matching each prospect with the right message. With the multi-platform approach, the programs will maximize the reach and engagement of each prospect by offering them the ability to participate via phone, mail, web and/or mobile.

In addition, fundraising programs using in-house calling staff will be enhanced with Harris Connect’s versatile phone center technology, the HC Virtual Call Center. HC Virtual Call Center uses VoIP technology, and only requires the organization to have computers or laptops connected to a high speed internet line. No servers, extra phone lines and back office support are required. The HC Virtual Call Center technology has the flexibility to deploy quickly and efficiently, to small and large scale programs, thereby giving non-profits a powerful new option in fundraising. Harris Connect will continue to offer offsite phone center capabilities with their comprehensive suite of fundraising programs.

HC Virtual Call Center and the online giving tools hosted by Harris Connect provide non-profit organizations the benefit of real-time credit card transaction processing and the security of Harris Connect’s PCI DSS Level 1 Merchant status. Donors expect and demand this level of security when participating in any fundraising program. Harris Connect’s proven technology and commitment to maintaining high security standards has already enabled its existing clients to generate millions of dollars in contributions, events and other transactions annually.

Gregg Carlson, Chairman and CEO of IDC states, “The benefits to non-profits will be profound. Our vision always included the ability to provide our clients with a comprehensive donor relation management solution. By combining our assets and experience with those of Harris Connect, we will help our clients raise more money and take their fundraising programs to the next level.”

Robert Gluck, CEO of Harris Connect comments, “What’s truly exciting to me is that Harris Connect and IDC start with similar histories, identical core values and in many cases, shared clients. Harris Connect’s technology and expertise in contacting and engaging the constituents of our non-profit clients is state of the art. Combined with IDC’s experience with fundraising programs, we will bring a fundraising and donor relations solution that will revolutionize the fundraising capabilities of non-profit organizations.”

About Harris Connect, LLC

Harris Connect provides non-profits with the widest array of solutions to engage members and generate revenue. Their products and services include commemorative publications which feature member-generated content, historical articles and contact information; research services to update email, phone and mailing address data; innovative online communities which include email marketing, online giving, event registration, an application for Facebook, and other services; mobile marketing, and fundraising. Harris Connect serves more than 4,000 non-profit organizations worldwide including top educational institutions, associations and organizations. The company is headquartered in Chesapeake, Virginia with offices in New York and Texas. Harris Connect, LLC is an affiliate of The Wicks Group of Companies, L.L.C., a New York-based private equity firm.

For more information about Harris Connect visit www.harrisconnect.com . For general inquiries, send an email to moreinfo(at)harrisconnect(dot)com or call 1.800.326.6600.

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