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Alexandria, VA — June 9, 2008

VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, will be showcasing the company’s award-winning service offerings at the Internet Retailer 2008 Conference and Exhibition, June 9-12, 2008. VIPdesk will be showcasing its expertise in virtual customer support for online retailers from booth # 326 in the Internet Retailer exhibit hall, at McCormick Place West in Chicago.

VIPdesk currently provides phone, email, and chat support to more than 70 brand-name customers, including retailers with an online presence or traditional brick-and-mortar store. The company’s virtual contact center service is a means for retailers to revolutionize their customer service function. VIPdesk clients have seen an increase in key performance indicators such as average order size, customer satisfaction levels and reduced cost per contact, and have been able to turn their call centers into healthy profit centers.

“VIPdesk is excited to be exhibiting at Internet Retailer again this year,” said Mary Naylor, CEO and Founder of VIPdesk. “We always enjoy connecting with our current customers who attend the show, and speaking with potential new customers about how a virtual call center can enhance their specific customer service needs.”

VIPdesk specializes in delivering virtual call center solutions and concierge services to national brand leaders in several industries including retail, travel, auto and financial services. VIPdesk’s high-touch, high-tech branded service platforms deliver results and real return on investment. To find out more about VIPdesk, visit www.vipdesk.com.

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com

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Burlington, MA — November 3, 2009

OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced a revolutionary strategy for Nortel contact center and PBX customers that will protect and extend their investment in Nortel technology by applying OnState’s cloud-based business communications service. Using OnState’s on-demand solution, Nortel customers can enhance the value of their incumbent equipment by introducing new features and routing capabilities at the network level.

“Nortel’s recent bankruptcy filing and the sale of its enterprise solutions business to Avaya has left its customers in a lurch,” said Pat Kelly, CEO of OnState. “Uncertain support plans and product roadmaps have customers questioning their Nortel investment. Many are considering drastic ‘rip and replace’ strategies, but with OnState, Nortel customers can take advantage of the latest advances in business communications without decommissioning still-functioning hardware or introducing costly new premise-based equipment.”

OnState lets companies leverage existing phone systems, along with mobile phones, VoIP/SIP and Internet telephony services such as Skype and Google to create virtual call centers and virtual PBX systems and to add unified communications to their operations. By extending business communications to small office workers, teleworkers, mobile users and nomadic employees, enterprises can enhance sales and customer service, increase worker productivity, and reduce operating costs. Unlike a conventional phone system, OnState manages people and business functions – not just telephones. Using its patented business presenceTM technology, OnState tracks the availability and activity of employees independent of device, PBX or network, and connects customers to the employee who can serve them best based on worker availability, capability, or any other company-defined criteria.

By delivering business communications as a cloud-based service, OnState enables companies to keep pace with innovation and take advantage of new features and capabilities – today or in the future – without disrupting their business, disturbing their existing phone system, or requiring new equipment investments. And since users and services are added on-demand, companies can respond quickly to rapidly changing business conditions.

For more information on OnState’s virtual call center and PBX solutions for Nortel customers, visit

http://www.onstate.com/Nortel. OnState is also exhibiting at the VoiceCON event in San Francisco this week.

About OnState

OnState provides real-time business communications solutions that are simple and low-cost–and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems), OnState’s mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState’s solutions include virtual call center, virtual PBX, outbound call center dialing, and business click-to-chat. For more information, email: sales(at)on-state.com, call: +1 617-934-0381 or toll-free +1 866-532-5036; or visit OnState on the web at http://www.onstate.com.

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Virtual Call Center Software Helps Routes Your Call To A Skilled Agent

Consumer market has become propellant, and within these alterations it has become compulsory for contact centers to answer quickly in order to be efficient in offering services to their clients, and to retain them also. Contact centers are expected to render help within this construction and in agreement with customer requirements. In order to hold great volume of clients located at other places, virtual call centers have been set up to satisfy customer needs and for better competence while reducing price. To satisfy such criteria, contact centers need to execute particular computer software, which leaves greater benefits of having client demands to be routed to the proper agent having the specific skill.

In the dynamic consumer situation, contact centers need to provide for multi-channel commercializing. Virtual contact centers are set up with all up-to-date tools and applications to give the most productive services to their customers. The virtual contact center software allows you to enter your available agent profiles, their abilities, and the anticipated waiting period for each of the agents. By this the software routes the calls coming in from your clients to the best expertised agent looking upon the necessity of the customer, while taking into account the awaiting time as programmed by you. If you have VIP clients, priority levels can also be set up in the system in order to answer such calls.

As soon as the call lands up from a customer, the virtual contact center software would determine the database for the priority level of the client, and pass on the call to the right agent thinking the waiting period programmed. The software also offers separating out of not required calls, and this could either be rejected by the agent or also put in the database of the system for it to reject such calls automatically.

The virtual contact center software effectively manages situations where the agent might seek assistance from his supervisor, where the administrator can provide advices to the agent inconspicuously by gossip or whisper. The agent can take advantage of the various ranges of contacting instruments made useable by the software program, for example, SMS, email, fax, voice mail, calls, etc. The minute the system answers a client call, it begins to send the call to a specified technical agent. The computer software supplies high level skills fixing tool through which current agents or set of agents together with their specific abilities are prepared at the introductory levels. These abilities shall be of any form, such as spoken language, web surfers contacts, juniors, email treatments, expert, etc. The skill levels are also defined for each agent by levels beginning from 1 to 10. The software works out a negotiation looking upon the on hand expert agents and their maximum waiting times. If the conditions are such that the system counters that it won’t be able to transfer through the call to any specialised expert agent within the utmost holding time determined by you, it would offer to the caller a superb answer, the one you had preferred to be pre-defined.

There are several other advantages provided by virtual call center software which helps the contact center to save cost, help their customers with very little awaiting time, and pass particular customer calls to the correct agent having the unique talent set.

Burlington, MA — June 3, 2010

OnState Communications, the leading provider of on-demand virtual call center solutions, today announced support for Amazon (NASDAQ: AMZN) S3 (Simple Storage Service) – a popular web-based storage service offered by Amazon Web Services. Along with other premise- and cloud-based options, OnState customers can now use Amazon S3 to store critical files such as call recordings and chat transcripts in a highly secure and reliable manner.

“Like Amazon, OnState is committed to bringing the scale, reliability, and convenience of cloud computing to businesses of all size and type,” said Pat Kelly, CEO of OnState. “With the addition of Amazon S3 to our already versatile storage options for the chat and call recording components of our virtual call center solutions, our customers can now leverage Amazon’s highly scalable, reliable, and secure infrastructure to store important customer communications records.”

Amazon S3 offers the ability to store and retrieve any amount of data, from any location, at any time. It provides a highly durable infrastructure designed for mission-critical data storage. The service delivers 99.99% availability backed by a stringent service level agreement. It also simplifies compliance with government and industry regulations such as HIPAA and Sarbanes Oxley (SOX), enabling enterprises to preserve and secure confidential customer conversations and sensitive business interactions.

With the addition of Amazon S3, OnState customers now have another affordable option for chat and call recording storage in the same highly scalable, reliable, and secure infrastructure that Amazon uses to run its own global network of web sites. Using OnState and Amazon S3, any business can enjoy enterprise-class scalability, reliability, and security without the expense or hassles of a conventional premise-based solution. With a cloud-based virtual call center solution from OnState, and call recording storage in the cloud from Amazon S3, enterprises can add users and capacity on-the-fly while responding to rapidly-changing business requirements in a timely fashion.

Amazon S3 joins Google Apps and salesforce.com as OnState-supported cloud-based call recording storage services.

About OnState

OnState provides on-demand, intelligent virtual call center and virtual PBX solutions that are network-based, highly-functional, scalable, and resilient. Using the company’s patented business presence technology, OnState’s solutions ensure that customers are connected with the proper employee on the first try, every time, independent of location or device–including existing telephony infrastructure, hard phones, soft phones, mobile phones, and communications collaboration tools. Founded by the telecommunications pioneers who launched GeoTel Communications (NASDAQ: CSCO), OnState’s mission is to reduce business communication costs dramatically with its true SaaS communications solutions. For more information, visit http://www.onstate.com/about-us.

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Boost your business with a virtual call center

In the past, the contact center of any business typically consisted of endless rows of business agents seated at their desks with microphones plastered to their ears, working away furiously at their computers. There would be a number of supervisors walking up and down the aisles to make sure that everything worked like clockwork. That business model is undergoing a rapid change, thanks to the arrival of the internet.

Internet Protocol Telephony and Virtual Call Center software has made it possible for contact people to work from a far relaxed atmosphere, and they are supervised via technology. Newly emerging contact centers are without a fixed physical location. These are virtual call centers and they are a viable alternative to the outsourcing melee that is robbing people of so many jobs.

As experts say, the process of setting up a virtual is quite simple. All it requires is a browser, a computer and a phone. The challenge is to manage the interaction process with business partners, sales prospects and current/potential customers. This is where it becomes complex. That is why companies need to go in for precise and careful planning and investment if they intend to move to a virtual call center.

In the virtual call center model, call center agents in different parts of the world work from their own locations. They simply log on to the call center system through the World Wide Web. A truly efficient virtual call center software kicks into action from this point onwards. While enabling proper communication, the system makes logs of all inbound and outbound communication. This makes it possible to track and report communication. Data mining becomes easy. Closed lead loop tracking is made possible.

There are a number of advantages in using a virtual call center for your business solutions. First, there is great flexibility and dynamism in the system. This in itself attracts a talented pool of agents. Expansion is easier since the company can pull its clients from a wide geographical area. Cost saving is also substantial as facility costs are minimal, and contact agents accept 5-15% less when they are working from geographical locations that are suitable to them.

However, virtual call centers are vulnerable to security breaches. Thus, the software you choose must have strong security policies to safeguard the information that is being handled at both ends. Technical support must be available round the clock and regulatory services must provide complete control over home-based agents. So, the system, though easy and completely doable, requires a good amount of technological investment. Performance management, quality control and security needs to be of sterling quality. Only then can your virtual call center stand on its own two legs.

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Utilities in the northeast were helped during the February snow storm by southern utilities

Jenny Gross talks about predictive dialing, it’s uses and benefits. Freedon Telework is a virtual call center offering hosted call center solutions such as predictive dialing, and so much more.

Virtual Call Centers & Offices

The Internet has brought with it virtual work platforms. It is now possible to have among other things, virtual call centers and offices. A virtual call center has geographically dispersed employees working for the same organization. Sometimes they may be in groups in smaller centers and many employees even work from home. Virtual office employees also mostly work from their homes or smaller offices situated near their homes. This kind of arrangement offers them flexibility and saves them the time they would have otherwise spent for commutation. It has also been seen that employee retention rates in such companies is far more than that of the traditional workplace.

Many virtual call center firms offers medical management services such as home care telemedicine, home health care services and emergency medical services. With family care health services, it becomes easy to find out information about the patient, from anywhere. Additionally, some of them have telemedicine answering services such as doctor on call and physician answering services that enables the doctors and patients to interact virtually and discuss symptoms and treatment. Patients are assisted in scheduling and keeping appointments and clients are given information on the necessity of office visits, billing inquiries, test results, and scheduled appointments. With these technologically advanced home care telemedicine services, taking tender care of your sick loved ones can be as satisfying an experience as your physical presence near them.

Although there are many virtual call center firms providing home care telemedicine services, the standard and quality of services at Call4Health is a class apart. Call4Health is a leading telemedicine services provider with virtual call center for various medical management services. Virtual call center at Call4Health is attended with utmost concern, compassion and efficiency, every hour of the day, every day of the year. Unlike other virtual call center firms, where the executives use a business-like tone, at Call4Center, there is a humane angle that can make you feel relaxed in tense moments.

National and local medical call centers and medical answering services make it easier for both patients and relatives to cope up with the intricate situation. Apart from call centers, you can also find information on the Internet and with the messaging services. Call4Health provides you online patient demographics and medical records in easy to read formats, so that you can check the progress of a patient anytime, anywhere. Encryption software provides security of information and makes it difficult for unauthorized person to access it. With technologically advanced features and a compassionate outlook, Call4Haelth has found a place in people’s hearts. Telemedicine services offered by any other company just cannot match up with that of Call4Health!

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How Virtual Call Center Jobs Operate

The face of call centers is changing and as a result many call center owners are changing as well. Today the call center industry is moving towards a more advanced look and more and more people are beginning to start what is called a virtual call center. These call centers work in the same way as normal call centers, calls and made and received at the call center and handled by the employees that have been hired. The number and types of virtual call center jobs are the same as they always were. However the employees are now just able to work at a faster rate and the calls are handled more efficiently and effectively.

There are a number of advantages to having a virtual call center over the more traditional type of call center. The biggest advantage is that of reduced costs. This is something that business owners are always looking to do without sacrificing the employees and other sectors of the company, and with a virtual call center they don’t have to make any sacrifices. The biggest cut in costs comes when the system is installed and up because the operating costs of the coordination and administration associated with the day to day running of the business is eliminated or is made more effective.

The efficiency of the business is greatly increased through the use of a virtual call center. Research has indicated that people employed by virtual call centers work more efficiently because they have less worries on their mind. They are now able to work from home and not have to worry about travelling to and from work. They are able to start work on time and sometimes they can begin ahead of time. It has also been found that these people have reported less job stress. They can work efficiently because they can focus on the task at hand rather than worry about other things that are happening around the office. In addition to having happy employees, virtual call centers can increase efficiency now because they are able to stagger employees throughout the various time zones so that there are people virtually working around the world.

Clients and customers hate the dreaded call from a call center agent that is pushy and very impolite. However, they would be willing to talk to customer service agents who are friendly and polite. Virtual call centers allow employers to hire the best of best in the area of call center agents. This means that highly trained professionals that are willing and able to meet the needs of their customers.  For example, virtual call centers let employers hire people who are specialized in working in particular areas, people are then more familiar with their clientele.

Finally, virtual call centers allow business to effectively maximize emergency preparedness.  Traditionally call centers have all customer service agents in the one place which means that when something goes wrong everything is located in the same place and it can cause more problems. However, if agents are spread out then if something goes wrong in one location then there agents in other areas that can handle the problem and the company does not need to be shut down and business continues to run normally. Agents are geographically dispersed so that if agents are unable to work in a particular area then other can make up for this.

geeks.pirillo.com – So this telemarketer from Comcast called me the other night. He attempted to sell me their Triple Play package. He kept letting me know how much I needed their services… even though I already have them. Once it became apparent that the guy had no clue what their services actually ARE and what they DO… I decided to have fun with him.
Video Rating: 4 / 5

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Telemarketing scene clip from the movie Boiler Room. Find B2B Call Center services at sales-masters.com and online telemarketing resources by visiting Telemarketing-Center.net. To learn about our Affiliate Business Opportunity Partnership Program go-to http (888)-800-8078
Video Rating: 4 / 5

Freedom Telework the virtual call center | An Introduction.(www.freedomtelework.com)

I Want To Work In A Virtual Call Center: Call Center Jobs

Virtual Call Center jobs are available for Seniors, allowing them to make a great living with work at home call center jobs.

With the ever uncertain economy and with the news broadcast tooting the uncertainty of whether or not the US economy will recuperate to it’s full capacity, seniors that have lost a part or a large percentage of their retirement funds are concerned.

Rightly so, how do these retirees enjoy their golden days, how can they subsidize their vacations and their shopping excursions? Retirees have labored hard all their careers knowing that they would have enough money to retire and live a cheerful life in their later years. Now with the global economy system failing us and many of us still seeking employment, where do we expect the seniors to find occupation to create back the money that they lost during the global melt down.

Well seniors do not be discouraged, many of you who have the need to work can easily get work from home call center jobs. With the increase in seniors who make use of the internet and understanding the importance of remaining connected with others with the use of technology. Seniors have the option to stay in the home, make use of their world wide web services and make a part time pay. Yes, seniors you read it right, you can make money from the comfort of your home. You can have the money to play bingo, have lunch dates together with your girlfriends and still have enough money to get you curls done, without having to worry regarding where the extra funds are going to come from.

How do seniors earn an extra income? Virtual Call Center Jobs and Work at Home Call Center Jobs are the key

What is beautiful about Virtual Call Center Jobs is that retirees do not have to leave the comfort of the home to perform their work. Work from home call center jobs are completed at home. If a retiree has a spare room in their house or apartment they can utilize that space to house their Virtual Call Center Business or Virtual Call Center Jobs. No longer do retirees have to go and apply for the job at Walmart as a greeter and be on their feet the whole day, Now retirees have the opportunity to work at home from their computer and make an excellent part time pay.

Now for the magical question: Where can seniors find these Virtual Call Center Jobs?

With the increase of on the internet scams it is hard for people to find legit companies who are employing people to work from home. But, callcenteraddict.com has made the technique of finding Virtual Call Center Jobs a breeze. This company has all the resources, all the Virtual Call Center Companies that are employing and they have all the guidelines and secrets that will help you find work at home call center jobs.

Seniors no longer have to search all over the internet to discover the right call center jobs for them. In one localized location a retiree can find the right call center company and start applying for virtual call center jobs

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