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Call Center Addict provides the most up to date information and resources for Inbound Call Center Services and virtual call center jobs. Start your virtual inbound call center career today by applying at http://www.callcenteraddict.com.

Want to get FREE legitimate virtual call center companies. Grab your free call center educational video: http://www.youtube.com/watch?v=5GAssCxtuoE&feature=related

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Article Source: http://www.articlesbase.com/ – Inbound Call Center Services-Virtual Call Center Jobs

Inbound Call Center Services -Need Flexible Work From Home In This Economy ?

As so many of us have seen the growing trend in the job losses and the never ending treat of job losses, many of us are faced with what to do next. School fees are due, rent, mortgage payments, car payments and the list goes on and on.

Do we just dig our head in the sand and pretend that all our problems are going to go away. The first rule of adulthood is: identify your problems and find a solution to them. We have all faced financial challenges in one way or another however; the people who seem to come up on top are those who take the bull by their horns.

There are solutions for those who need to make an extra income. When I was faced with the need to make an extra income to pay off my credit care debit I chose to apply for work at home call center jobs. While the whole idea of working from home scared me because of all the internet scams out there I took the leap of faith.

I started by researching the call center industry. Most of my research was found on websites like callcenteraddict.com ratracerebellion.com and workathomedesk.com.I then decided to join forums, where people who were actually working from home as call center agents shared their stories. I found inspiration in the stories of women, college students and dads that were making a full time income working from home answering customer service calls or providing Inbound Call Center Services

I thought to myself, it can be done. Now I had to compile my call center resume and start sending it out. Through my research I found a powerful video on youtube that gave a list of reputable virtual call centers and the rest is history. This video can be found at http://www.youtube.com/watch?v=Z7eE0PcawU0&feature=related

Now I know that many of us that have looked into the virtual work at home jobs have always been discouraged because we have heard of the scams, however, when I sent out my call center resume and had a virtual call center call me for an interview, I knew that I was onto something big.

I started working as a work at home call center agent in 2 months from the time I applied for my first work at home call center job and I was very pleased with the flexibility that the job gave me. I didn’t quite my full time 9-5 job until I finished paying of my credit card debit, which took me 6 months.

While this is not a story of how I became a millionaire, I thought that sharing my experience of the work at home call center industry would help people out there who really need to figure out a way to make a little more money while working at home. You will not become a millionaire working in a call center; however, you can have the satisfaction of knowing that you can reach financial goals that you have set for yourself. I paid off my credit card in 6 months with the money I earned with virtual call center jobs. Whatever goal, whatever financial situation you are in, you can solve your problems by being proactive and applying your customer service skills and helping others over the phone. I encourage you to take action and start applying for call center jobs.

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Call Center Addict provides the most up to date information and resources for Inbound Call Center Services and virtual call center jobs. Start your virtual inbound call center career today by applying at http://www.callcenteraddict.com.

Want to get FREE legitimate virtual call center companies. Grab your free call center educational video: http://www.youtube.com/watch?v=5GAssCxtuoE&feature=related

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Call Center Work at Home Jobs

November 08th, 2010 | Category: Virtual Call Center

thegadgit.LWEBOOK.hop.clickbank.net Work at home as a virtual call center agent, virtual assistant, transcriber, and more. The Little White Ebook of work at home jobs is jam packed with companies and resources to find the right work from home job for you. No fee jobs, no hype or fluff in there. Just real companies that hire work at home agents to handle business duties from home and get paid.

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Work from home at a virtual call center

November 07th, 2010 | Category: Virtual Call Center

thegadgit.lwebook.hop.clickbank.net The Little White E Book – A vast list of great companies that hire work at home agents. 214 pages of legit jobs for anybody who wants a real work at home job and paycheck. A vast selection of legit companies that hire work at home agents.
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List of Virtual Inbound Call Centers www.callcenteraddict.com The fastest way to get a comprehensive list of virtual inbound call centers. Come grab your up to date virtual call center jobs list and work at home call center jobs report today FREE.

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Inbound Call Centers And Virtual Call Center Jobs

November 07th, 2010 | Category: Virtual Call Center

www.callcenteraddict.com Inbound call centers The one thing you must know when you want to work for virtual call centers. A Free report on how to apply for work at home call center jobs.

I Cannot Find A Job www.callcenteraddict.com Virtual call center jobs are hiring people who want to work at work at home call centers. If you need a second job,need a part time job fast LISTEN, Jobs are available

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Software for Virtual Call Centers

November 05th, 2010 | Category: Virtual Call Center

Software for Virtual Call Centers

One of the chief complaints heard by consumer experts these days is the lack of quality customer service available to them. Unavailable or poorly trained staff have been cited as two of the more egregious annoyances experienced by customers, a problem that isn’t about to go away any time soon. For companies seeking to hire and retain quality workers they are faced with a double dilemma: finding competent staff to serve their customers and justifying the funds to pay and house employees. Fortunately, there is another option worth exploring: virtual office support. Yes, by selecting a virtual office contact center companies are able to save money and still offer the professional services their customers deserve. Please read on to learn how businesses are saving thousands of dollars per month thanks to the services provided by one phone system provider.

Virtual customer service is loosely defined as a tool whereby businesses can utilize the expertise of human staff without the extensive overhead normally incurred. When it comes to a company’s traditional phone system, one or more staff would usually need to be present on site during regular working hours resulting in labor and facility costs incurred. Add these costs to the price of the phone system and most businesses would find themselves paying thousands of dollars monthly for this service, no minor charge particularly for small businesses.

Thanks to the rise of the internet, phone calls can now be routed by means of VoIP (voice over internet protocol), saving customers money. For example, the Packet8 Virtual Office provides a hosted iPBX solution which reduces telecommunication costs dramatically. Add in the virtual call center option and deeper savings can be realized.

With a virtual call center option selected, companies can utilize off-site staff without worrying about training costs, salaries, sick days, holidays, office rental, and other expenses. This option is particularly attractive for companies with offices or personnel scattered across the country, indeed the world. No need to set up a brick and mortar office simply to house a telephone operator and equipment — with many providers the equipment and the call center is remote and handles all calls as required. You share personnel without incurring all of the expenses and headaches of managing staff.

Some service providers even take the virtual call center option one step further by offering email and web chat capabilities that expand the ways customers can contact your business. Granted, for some of your customers phone access will suit them, but for others email or chat access would be preferred, if available. Now, you can have more options to stay in touch with your customers, services that can give you a leg up on your competition.

With a virtual call center in place, you can manager your customers through online tools that provide contact information and real-time reporting. What’s more, this system is fully scalable to fit your company’s specific needs and not to be subjected to some generic “one-size fits all” plan.

Yes, the 21st century is bringing more choices to companies designed to help them save money. With a virtual customer service solution added to your robust business VoIP plan, your customers will no longer complain about inadequate service and your accountant will be pleased to see the savings in telecommunications and personnel expenses.

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Television Media Giant Launches Unique Work-At-Home Opportunity

November 05th, 2010 | Category: Virtual Call Center

Chester, CA — July 30, 2007

Independent business owners can use nationwide award winning infomercials to grow customer base quickly. ITV Ventures(tm) is introducing for the first time a method of making money at home called “Direct Response Network Marketing”.

This new method consists of TV infomercials, MLM and direct marketing. ITV has been doing TV infomercials for six years and has been very successful with this type of advertising. They have now set up a program where Internet entrepreneurs, MLMers and direct marketers can make money from home using infomercials. http://www.itvventures.com/sailorgal.

ITV acquires the exclusive rights to hundreds of high impact, patented products for the revolutionary, powerful patent pending business model. They test the infomercials at their own expense and spend over a million dollars a week purchasing national media air time.

Where do you come in? You can buy live calls from the infomercial of your choice, receive the calls from purchase ready customers in the comfort of your home, read the script that’s already set up for you, take orders and ITV Ventures(tm) ships and processes everything else for you. All the while that customer becomes your customer for life, paying you month after month.

In addition to your own retail sales, you can also build a team allowing you to utilize the power of leverage. By doing this, it’s as if you are creating a virtual call center where you get a percentage on everything being sold. http://www.itvventures.com/sailorgal. Joan Turnquist, (530)258-1935

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Angel.com Launches Next Generation of Virtual Call Center Solution, VCC’08

November 04th, 2010 | Category: Virtual Call Center

Angel.com Launches Next Generation of Virtual Call Center Solution, VCC’08

Angel logo

McLean, VA — March 31, 2008

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, introduced today the latest version of its industry-leading Virtual Call Center solution, VCC’08. Angel.com VCC’08 combines powerful automated call distribution (ACD) and IVR tools into a single, hosted application that allows companies to quickly and effectively address caller needs.

“Angel.com has set the standard in the industry for continuous and customer-focused innovation and product design,” said Michael Zirngibl, President and CEO of Angel.com. “VCC’08 confirms our leadership position by using the latest technology and software-as-a-service platform to create a call center solution that combines a user-friendly interface, ease of deployment and wealth of features.”

The new VCC’08 solution from Angel.com offers several significant new features for all system users, including agents, supervisors, managers and administrators. Highlights include:

Agent Monitor — VCC’08 provides call center agents unparalleled flexibility and productivity tools to improve performance and help manage the caller experience. Agents can set their status, set away messages that are viewable by supervisors, and screen incoming calls to engage callers they know they can assist. Agents can also view the caller and agent queue, extend call wrap-up times and select pre-approved caller dispositions for better agent-manager communication.

Supervisor Monitor — VCC’08 gives supervisors real-time access to comprehensive call center data selectable on-the-fly, without the need to create reports. Call queue and agent monitoring tools allow supervisors to view calls abandoned, redirected and answered; monitor agent utilization; and access critical call center statistics such as average speed to answer, wait time and more.

High-level Management Reporting — With VCC’08, managers and other key stakeholders have instant access to detailed call activity, call outcome and agent stats at their fingertips to proactively manage the call center. A call drill-down feature provides a step-by-step account of an individual call for the ultimate in call center transparency. Data filters allow managers to analyze calls based on outcome, agent action, dialed numbers and more. Managers can also access filters and stat reports that measure hundreds of key metrics, from average wait time and speed-to-answer to agent actions and skills analysis, providing unparalleled ability to evaluate the entire call center operation.

Top-level Administrator Control — From transferring music and fail destination routing to setting service levels, top-level tools within VCC’08 empower administrators to improve the call experience and customize data collection and reporting for effective management.

A Collaborative Effort

Many of the most powerful and unique features of VCC’08 are the result of significant development collaboration between Angel.com and its customers. As Angel.com set about to redesign and improve its already highly-rated Virtual Call Center solution, existing VCC customers participated in testing to gather first-hand feedback on the features most prized by the solution’s day-to-day users. Their suggestions were instrumental in the development of a VCC platform aimed at improving the call experience for caller, agent, manager and company.

“We have been very pleased with how Angel.com’s current Virtual Call Center solution has helped optimize our very active support center,” said Rodney Edmonds, Help Desk Lead for Unisys. “After test-driving VCC’08, we’ve seen that Angel.com has made a great product even better. Our service and support operation will remain a competitive advantage for Unisys customers and employees thanks to VCC’08.”

Sam Aparicio, Chief Technology Officer for Angel.com, said the company’s customers were instrumental in helping Angel.com deliver a world-class product in VCC’08.

“Our customers are among the most respected and innovative companies in their respective industries,” said Aparicio. “They recognize how state-of-the-art technology applied properly can improve the satisfaction of both internal and external customers. VCC’08 was developed with their stringent requirements in mind.”

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexible applications. For more information, visit http://www.angel.com

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Live Chat As Part of Your Virtual Call Center

November 03rd, 2010 | Category: Virtual Call Center

www.on-state.com A clip offering live chat tips, excerpted from OnState’s using live chat as part of your virtual call center communications systems webinar. For the full webinar, go to http

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Virtual Call Centers

November 01st, 2010 | Category: Virtual Call Center

Virtual Call Centers

Virtual Call Centers

The fashion of outsourcing outbound and inbound call centers has increased to multi-fold over the past few years and has successfully become a billion dollar industry. The key issue is regarding the increasing acceptance by various companies to transform their outsourced call center offshore. This is done due to the advantages received by the companies. The Indian expertise technicians, inexpensive Chinese labor and Filipino English speakers have proven their worth to the management’s decision to several industries. However, the benefits of outsourcing call centers have immense profit and now even the government is employing the same technique by outsourcing their public service lines to companies that do outsourcing.

Outsource Maintenance

The main aim is to manage the outsourcing business cost in the fields of technology and subsequently maintaining the quality control level. Generally, outsourcing companies possess technologies equipped towards accomplishing the goal. The telecommunication hardware as well as the equipment price is the main concern of financial constraint for most call centers especially the outsourced ones. Besides this, other issues such as IPL reliability, connectivity and skilled workers proximity are also a matter of concern. However, transforming the call centers to skilled areas result in reducing the impact of employing cheap labor, but additional expenses on office maintenance as well as salary competitiveness becomes mandatory. But as outsourcing is found to be cost effective and beneficial, numerous businesses opt for virtual call centers as they do it professionally without any blemish.

Technology skill

If technology skills improve in such a way that a call center can be diverted to any corner of the world even to a mobile phone, it will handle few issues to some extent. If such technology arises, you can have few agents to work from a contact centre and resolve various issues. If technology facilitates you to manage routings, queue management, call recording and quality control monitoring, there are more chances of reducing the loss due to quality control. Over all if surplus budget is spent on quality voice; you can expect better phone quality.

Though the virtual call centers technology has solved various problems, yet it has created new problems as well. The technology is capable of doing inbound as well as outbound calls anywhere in the whole universe. Monitoring or managing time is not a problem with such technologies. It is a factor to be determined if this model benefits your business. The virtual call centers as well as the hosted call center solutions are excellent technologies. Virtual call centers incorporate the feature of using 3rd party carriers.

The virtual call centers make use of the phone numbers and the internet based voice traffic facilitates the customers to take benefit of low charges or no long distance call charges, low cost of ownership, sophisticated calling features and virtual employee access. The benefits are effective quality of voice, stability, virtual access, low operational cost and well developed outbound and inbound calling features. As virtual call centers have excellent features, it is well appreciated and recognized everywhere.

Promero is a leading provider of virtual call centers software . Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide cognos channel partner for Business Intelligence for Siebel CRM and, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.

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Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

November 01st, 2010 | Category: Virtual Call Center

Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

Leesburg, VA — October 26, 2010

TelStar Hosted Service, Inc., premier provider of call center service delivered from the cloud, announced today that veteran call center and business process outsourcing (BPO) executive Karen Banta has joined the company as SVP of Sales. The addition of Ms. Banta to TelStar Hosted’s seasoned management team positions the company to better serve enterprise clientele seeking on-demand call center services. Ms. Banta, whose résumé includes sales leadership positions with Microsoft, Stream International, Software Spectrum, Convergys and Echopass, brings to TelStar Hosted twenty five years of experience in the call center, BPO and voice applications market. Ms. Banta has stellar track record in consistently delivered exponential revenue growth through both direct and indirect sales channels. At TelStar Hosted, Ms. Banta will initially focus on enterprise sales and business development opportunities in the United States and Canada.

“We’re delighted to have Karen on board” said Jim Dunn, CEO, TelStar Hosted. “We have had unprecedented growth this year. Many companies with significant call center infrastructure are avoiding capital expenditure and rushing to a virtual call center environment. Karen’s leadership and proven track record with large enterprise clientele will accelerate our momentum in the call center-as-a-service market.”

Karen Banta said “TelStar Hosted has an incredibly strong call center-as-a-service offering and a unique value proposition. I am excited to join a proven management team and help build the company’s success in this high-growth market segment.”

Karen Banta

With more than two decades of sales and management experience, Karen Banta has developed a keen sense of how to sell solutions to enterprise clients. Karen has an extensive value based selling career and has consistently been a number one producer in sales. Karen has an extensive background in Business Process Outsourcing (BPO), strategic sales, and highly focused account management skills through her work with many large organizations including: Microsoft, Stream International, Software Spectrum, and Echopass. Karen has fostered and developed many large scale relationships with clients such as HP, Symantec, Real Networks, Cisco, Apple, and Avery Dennison.

About TelStar Hosted

TelStar Hosted is the leading call center-as-a-service technology provider offering virtual call center and predictive dialer capabilities via the cloud. Our offerings which resides on our shared SAS70 secure platform, allows clients to avoid large capital expenditures and pay per month with competitive long distance usage fee with full life-cycle support. Our feature rich, sophisticated call center / contact center services are deployed quickly and affordably across a distributed environment. We are service based culture with a highly motivated & skilled organization. Please visit http://www.TelStar Hosted.com.

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Archive for the 'Virtual Call Center' Category

Inbound Call Center Services-Virtual Call Center Jobs

Call Center Work at Home Jobs

Work from home at a virtual call center

Inbound Call Centers And Virtual Call Center Jobs

Software for Virtual Call Centers

Television Media Giant Launches Unique Work-At-Home Opportunity

Angel.com Launches Next Generation of Virtual Call Center Solution, VCC’08

Live Chat As Part of Your Virtual Call Center

Virtual Call Centers

Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

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