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McLean, VA — May 4, 2009

Angel.com, a leading provider of on-demand business voice solutions, today introduced Spring Forward, the most recent version of the company’s product offering. Spring Forward includes a number of new features that are designed to “put the caller first?” or improve the customer’s overall call experience by making automated call systems easier to use, and more efficiently solving caller’s problems.

“In this tough economy, companies are looking for ways to better connect with their customers and make sure that they are happy so they keep coming back to the business,” said Dave Rennyson, President and COO of Angel.com. “The Angel.com Spring Forward release offers new features and enhancements that not only offer more personalized support for callers, but also helps our customers maximize the productivity and efficiency of their business.”

Spring Forward includes a number of new features for Virtual Call Center customers, including enhanced visibility and access options for agent and supervisors. These new features enable better call handling and management of call center operations, insuring increased service levels to callers.

Additional functionalities include:

o    Fully customizable system prompts. Enhance customers’ brand and creates a consistent call experience.

o    Enhanced voice recognition. Through improved date grammar, enables customers to communicate more effectively and complete transactions within the IVR system.

o    VIP or priority caller management. Shortens hold times for priority callers with the ability to set maximum hold time in queue.

o    Flexible transfer options. With Spring Forward, Angel.com makes it easier to transfer to any country in the world.

Contact an Angel.com account executive for pricing information.

About Angel.com

Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com’s solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

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Role Of Hosted Voip Contact Center Solutions

In this rising world of technology, people are looking forward for things which make their life troublefree to live. Business organizations are always in wait of new technologies that can raise their business and earnings. One such growing industry is call center industry. They are now transforming from premise based solutions technology to hosted contact center solutions technology. Contact centers have a major role in the business organizations as they offer wide online alternatives to the call centers.  People are quite satisfied with the new hosted call center technology as all the old appliances are replaced by the new agent desktops and internet cables.

Main purpose of these contact centers is to render superior business scheme that will make their client happy. The hosted call center solutions are also known as VOIP contact center solutions. Thus, these call centers should stress on things like superior customer care service, lead generation, one  call resolution and establishing excellent relationship with the customer. Hosted VOIP technology has many advantages such as:

1. Network Management Scalability: under the hosted call centers, its trouble free to alter the network pattern by extending or adding the internet or telephonic lines as per the organization demands.

2. Flexibility: hosted VoIP offers universal services that suits the users configuration and also offers preferable bandwidth.

3. No Geographical Limitation: these hosted call center can be set up anywhere around the world and can use the well-known hosted contact center technology.

4. Bandwidth Efficiency: VOIP hosted call centers increases the bandwidth efficiency, as large no. of ends on the same connection is shared with the network.

Considering all these benefits and features of hosted contact center solutions, one can find that it facilitates the user in saving money and improvising the organizational growth. They also provide inexpensive calling rates on long distance and international calls. They deliver huge audio-video output which serves the user to acquire the sound, video and data easily from the receivers end. They permit their customers to enjoy flexibility and mobility of procedure as the calls are routed through IP packets.

To conclude upon, its found that hosted VOIP call center solutions are a good style of interacting with people across the world at lower rates and executing business with big flexibility. Setting up hosted virtual call center solutions will raise your business earnings and thereby making your life easy to live and enjoy.

inContact gives RiverStar Software a succinct customer experience that reduces training times and reduces the average time per call.

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San Diego, CA — May 20, 2009

SaveOnResorts.com, an online discount travel provider for both domestic and international destinations, now provides customers with the ability to customize their own Orlando vacation package in just three easy steps.

Guests can now choose exactly which and how many Orlando theme park or dinner show passes they want included in their package. After selecting their desired travel dates, customers can choose from over 40 different combinations of adult or child Disney, SeaWorld, Universal and Dinner Show Passes. They will then choose their accommodations from a list of available hotels, resorts and condos for their selected dates.

The new feature was added due to popular demand by customers. SaveOnResorts.com co-founder, Elliot Springer, said, “we are finally providing something that customers have been wanting for years. We developed this application to be easy, flexible, informational and with the ability to reserve online instead of having to pick up a phone.” The ability to create a custom Orlando vacation enables customers to easily stay within their budget as they have complete control over what is included in their vacation package. Guests can add theme park tickets to any Orlando hotel, condo or resort that SaveOnResorts.com offers. For additional information on custom Orlando vacation packages, visit www.saveonresorts.com

About SaveOnResorts.com:

Founded in 2004, SaveOnResorts.com offers discount vacation packages and vacation rentals to worldwide destinations. SaveOnResorts focuses on bringing the ease of discounted travel to customers through an easy-to-use website with the ability to book directly online. SaveOnResorts has an inbound call center with staff that is fully trained to provide customer service and answer any questions about areas and resorts offered on the website. Other destinations offered by SaveOnResorts.com include Puerto Rico, Las Vegas, Cancun, Aruba, Dominican Republic and many more. For additional information, please visit www.saveonresorts.com.

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Promotional video for the upcoming inContact User Conference (ICUC) which will take place Sept. 20-23, 2010. Don’t miss it!

One of the best ever made short film on Call Center.
Video Rating: 4 / 5

Avaya Aura is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative and powerful capabilities. Leveraging a revolutionary SIP architecture and virtualization technology, Avaya Aura simplifies complex networks and reduces infrastructure costs. Employees at any location can be connected regardless of the infrastructure the endpoints reside on.

— May 31, 2005

Tele-SalesForce.com, world class telesales people, world class results, today announced the strategic acquisition of DemandFirst. DemandFirst is an organization that helps Fortune 1000 companies increase effectiveness by assisting them generate warm, qualified leads. DemandFirst enables TSF to strengthen the core offering in high tech and software and expand into new verticals including manufacturing, and healthcare and Pharmaceutical industries. Not only does DemandFirst offer specialized knowledge, they are skilled in advanced list development for prospecting and lead generation campaigns. 

According to David Vest, Vice President of Sales and Operations of Tele-SalesForce.com, �This is a strategic acquisition for TSF. Not only does Demand First help with our expansion into the medical industry, but it allows TSF to offer more value added services to our customers.� With this added experience and knowledge, TSF will be able to provide clients with even more qualified leads resulting in even more value for our customers. 

“This acquisition brings decades of experience in the medical and pharmaceutical industry to TSF, and adds additional US based resources to our operations team to manage and support our global customers,” said  Chad Burmeister, Chairman of the Board.

About Tele-SalesForce.com

Tele-SalesForce.com, world class telesales people, world class results, helps companies build a successful marketing campaign, monitor the campaign, and insure the best possible results. Additional services include complete outbound telesales campaigns, inbound call center support, and additional strategic marketing services. The company is based in Southern California, and has regional offices across the United States, and offshore offices in India and other international locations. 

Contact:

Chad Burmeister

877-687-6320

chad@tele-salesforce.com

TELE-SALESFORCE, INC.

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Denver — December 10, 2008

Ramshyam has recently announced a new approach to handling irate callers. The company’s CEO laid it out in a blog post in 3 easy steps. It is not so much that this is a new technique for Ramshyam as much as it is a transparent explanation of their services.

In this economic day and age there is no end to the need for affordable high quality services. As the US economy slows down, business owners all over America have to find methods of offering high quality services at less cost to themselves.

The problems that are being faced come from a need for personnel but the lack of resources to hire them. This is why in the past year more and more business owners have been turning to outsourcing their call center and programming needs.

America is in the new economic era, one in which boarders and nationalities are being overcome by economic need. India has become one of the hot beds of highly educated affordable personnel. The question for most Western business owners is how to navigate these new international partnerships.

In fact, although this seems like a daunting task it is not as difficult as one might think. The fear about communication difficulties and the insecurities of dealing with a foreign company are becoming less and less founded in reality.

Call Center Ramshyam, stepping forward in this way to offer clear and concise information about their approach, puts them at the head of the pack of new outsourcing services.

The focus for outsourcing companies is to offer a safe and more sophisticated service then has been available before. Ramshyam is a company that offers a variety of services in the inbound call center industry. They are a good example of where the market is going.

Ramshyam has a laundry list of services to help any company that has a phone number and is involved with customer relations. Practically speaking this includes most businesses. Ramshyam is an example of an overseas company that not only offers phone answering services, the company offers order taking services, customer support, product support, IT support and back office service, just to name a few. They also offer multiple payment plans that help make their services available to a wide range of businesses, from very large to very small.

As things are getting tighter for businesses all over the western world it is important to find alternative solutions to overcoming traditional problems. The key to the current market is not sacrificing quality in that process. This recent detailed description of how Ramshyam will handle a troubled client is a show of transparency, designed to highlight the quality of service they offer.

To learn more go to http://callcenter.ramshyam.com/

Why do so many businesses use Ramshyam as their offshore call center? Perhaps its because there are multiple different facets that make up this incredible resource. A core resource at Ramshyam is their 24/7/365 service. How many companies in the world can boast they literally have around-the-clock phone services?

The company takes a great deal of pride in the time and energy taken to ensure that all information presented to each customer is correct and current.

If you are like most companies and do not enjoy dealing with upset or irate customers than that is one more reason to let Ramshyams’s professionals handle the situation. Ramshyam’s staff is trained to work with customers, no matter their emotional state.

One of the best perks of the company can be found in their customer analysis. Ramshyam is constantly tracking all interactions with the customers to gain greater insight into each customer’s buying patterns and behavior. Not only are you hiring an utterly professional call center but you are also receiving a complete analysis of your customer’s positive and negative feedback, in order to better understand your position in whatever industry you work in.

At a time when the world stands at the edge of an unprecedented financial crisis, Ramshyam is an asset resource in the world marketplace. Offering some of the most competitive prices in the market and multiple different service packages, such as per minute billing, which serves better for those with a low call volume or per agent billing for those with a high level of phone traffic. They offer a no minimum contract so, no matter the size of your business, take advantage of this reliable and affordable company.

In short, Ramshyam is a trusted Offshore Service provider offering low cost, 24/7 inbound call center services, data entry services & knowledge-driven services to enterprises in US, UK & Europe.

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This product provides a scalable, high performance presence aggregation service that collects and disseminates rich presence information between Avaya and other third-party endpoints. The presence information allows users to locate colleagues and experts to address customer inquiries, handle a service issue, or solve a critical project problem in real time. It helps to expand contact center capabilities by leveraging resources and expertise across the entire enterprise to serve customers better.

Avaya y Business Value realizan Road Show para compartir con sus clientes los beneficios que Avaya Aura ofrece a los Centros de Contacto de Nueva Generación. Con Avaya Aura las comunicaciones se simplifican con una arquitectura que conecta en forma flexible a los usuarios, aplicaciones y sistemas, desde y hacia cualquier lugar, lo que permite a los Contact Centers que todos los miembros de la organización estén orientados a la atención a clientes.
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Interaction Process Automation (IPA) impacts your business like no other technology. Watch how seamlessly a claim is processed for a customer. It all starts with communication based process automation. More Details: tinyurl.com
Video Rating: 5 / 5

A look at the Telecorp Products MCCS Evaluation / Scorecard application. This application is used in a call or contact center for grading and evaluating agents. Completely web based, our Eval package allows you to custom tailor your score cards and quickly get up and evaluating. In this video, we look at creating a simple score card, then proceed to do a sample evaluation with it. In part 2 we complete the evaluation of our agent, and look at the other options within the package.
Video Rating: 0 / 5