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Outbound Call center

An outbound call center is one in which call center agents make outbound calls to potential customers on behalf of a business or client with the intention of selling products or services to the individual.

Calls made from the outbound center can include telemarketing, sales or fund-rising calls as well as calls for contact list updating, customer retention campaigns, sending messages or reminders, surveys or verification services. Telemarketing is one of the important features of outbound call centers.

The use of outbound call center is undergoing enormous growth due to importance attached by companies to customer care, telemarketing for product offerings, growth of direct marketing etc. Telemarketing is growing and information lines are forming part of many product service offerings. The growth of direct marketing has also contributed to the popularity of outbound call centers as a means of reaching targeted customer bases.

An outbound call center is a highly-fluid and fully-functioning body where many outbound agents do one major task of calling prospective customers, promote the company’s products or services, and do relevant political or public opinion surveys. Other vital functions such as lead generation, sales generation, product promotion, credit and account collection, fund raising, and research or survey campaigns for political or social purposes, can be efficiently handled by an outbound call center.

Outbound Call Centers depends on the technological solutions, extensive experience, quality assurance programs and commitment to customer service excellence that further ensures maximum results from the direct marketing efforts for its success. The business depends on three basic things training, research and persuasion.

An outbound call center allows its client companies to generate significant levels of telephone transactions through its outbound sales or marketing agents, without the need to worry about other issues such as hiring new workers, instituting additional compensation or giving other regular employee benefits. An outbound call center will provide firms with the best and most efficient outbound sales personnel, without having to personally train them.

Outbound Call Centers allow businesses and organizations to widen their market reach, in a cost-effective and efficient manner. Through the help of expertly-trained outbound call agents, a firm would be able to deliver its message to prospective customers as well as widen its market vase. We all know that how competitive the business environment is today; therefore it surely would be a major advantage if a firm employs the services of an outbound call center, to ensure that they get a clear edge over their competitors.

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Alexandria, VA — June 9, 2008

VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, will be showcasing the company’s award-winning service offerings at the Internet Retailer 2008 Conference and Exhibition, June 9-12, 2008. VIPdesk will be showcasing its expertise in virtual customer support for online retailers from booth # 326 in the Internet Retailer exhibit hall, at McCormick Place West in Chicago.

VIPdesk currently provides phone, email, and chat support to more than 70 brand-name customers, including retailers with an online presence or traditional brick-and-mortar store. The company’s virtual contact center service is a means for retailers to revolutionize their customer service function. VIPdesk clients have seen an increase in key performance indicators such as average order size, customer satisfaction levels and reduced cost per contact, and have been able to turn their call centers into healthy profit centers.

“VIPdesk is excited to be exhibiting at Internet Retailer again this year,” said Mary Naylor, CEO and Founder of VIPdesk. “We always enjoy connecting with our current customers who attend the show, and speaking with potential new customers about how a virtual call center can enhance their specific customer service needs.”

VIPdesk specializes in delivering virtual call center solutions and concierge services to national brand leaders in several industries including retail, travel, auto and financial services. VIPdesk’s high-touch, high-tech branded service platforms deliver results and real return on investment. To find out more about VIPdesk, visit www.vipdesk.com.

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com

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Denver, CO — June 3, 2008

TouchStar, a world class call center technology developer, today announces that its Annual User Group Conference will be held in Vail, Colorado, September 15th through 17th, 2008. At the conference, TouchStar will publicly reveal innovative call center solutions that will continue to change the call center industry.

TouchStar call center technology users will benefit from learning about many new developments. First, TouchStar and NMS will showcase their new highly scalable and reliable enterprise call center software and hardware. Second, TouchStar’s newly announced free call center marketing services will be reviewed in detail. Third, industry specific discussions and presentations will be more interactive than ever to maximize learning opportunities. Fourth, TouchStar will demonstrate new applications that have already been released such as: Best Time to Call, Real Time Data Exchange, and new Web applications. Also, a surprise guest will speak about leadership and customer service in call centers.

Rick Morris, TouchStar’s COO, commented: “Our customers always anticipate the opening comments from our CEO, Steve Bederman. This year is going to be very interesting because Steve will make two exciting, even surprising, announcements. Steve is a visionary. Everyone in the communications industry is going to be interested in hearing what he says. Of course, Steve will also do it in his uniquely passionate and direct way.”

TouchStar will showcase its new 2008 Enterprise Call Center software that is integrated with NMS Communication’s carrier class hardware. TouchStar clients now have world class reliability and scalability for thousands of call center workers anywhere in the world. NMS’ high-performance development platforms for converged PSTN and IP telephony and video solutions are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

“TouchStar’s growth continues to accellerate; we are helping our clients achieve greater success along with us. This year we began providing free marketing services to our clients to help them grow. At the user group, we will demonstrate the results of our efforts and work along with our clients to improve our free marketing services,” said Brian Smits, TouchStar’s Global Director of Marketing.

Vail provides TouchStar call center technology users with more social and active events than ever before. Outside of the training periods, activities will include: a golf tournament, spa services, shopping, hiking, fly fishing, horseback riding, and other mountain activities. Social events will be held in multiple locations in Vail Village during the event.

For more information about the TouchStar 2008 User Group in Vail, please call 303.338.0678, email (pr @ touchstar.com), or visit www.touchstar.com.

About TouchStar

TouchStar is a rapidly growing developer of world class call center technology and unified communications with on-site and hosted deployment options. TouchStar serves over 2,500 businesses from its headquarters in Denver, Colorado, and eight global offices. TouchStar has been named as one of the Denver Business Journal’s “Fastest Growing Large Private Companies in Colorado” for five years in a row. TouchStar acquired three competing companies in the last three years. TouchStar’s unified communications products include: call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, IP PBX phone system, hosted call center software, and its new Best Time to Call application. For more information, please call 303.338.0678, email (pr @ touchstar.com), or visit touchstar.com.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

303.338.0678 x204

(pr @ touchstar.com)

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Timepass… Enjoy!!!

Denver, CO — April 25, 2008

TouchStar today announces that its 2008 Enterprise Call Center System now includes new load balancing and multi-threaded software architecture, expanded network and signaling compatibility, new redundant hardware architecture, and support for NMS Communications Open Access™ carrier class media processing platform. TouchStar now scales to support thousands of call center agents anywhere in the world on a variety of networks. TouchStar guarantees that its innovative call center system can rapidly reduce costs for enterprise clients.

Brian Smits, TouchStar’s Global Director of Marketing said: “This is a very exciting next step for TouchStar. TouchStar’s larger competitors are going to have a difficult time competing with TouchStar’s business model that offers fair pricing, open integration, all necessary features, and support for global networks. I guarantee that TouchStar can reduce enterprise call center costs with this innovative call center system. I am so confident that enterprise clients will immediately reduce expenses with TouchStar 2008 that I am going to give one away by May 2nd to prove the point.”

By combining TouchStar’s new call center software, and NMS’s carrier class hardware, TouchStar clients now have world class reliability and scalability. NMS Communications offers scalable high-performance development platforms for converged PSTN and IP telephony and video solutions. The systems are designed to meet the connectivity, flexibility, and performance requirements of new applications such as VoIP gateways and IP media servers. NMS platforms are used around the world as the foundation for a wide range of revenue-generating voice, video, and data applications.

NMS joins Dialogic as a fully supported unified communications hardware platform that is compatible with TouchStar’s call center software. TouchStar will continue to offer and support Dialogic hardware. Additional technology platforms may also become integrated in the future.

Robert Killory, TouchStar’s Director of Development, commented: “NMS and TouchStar are developing new functionality that will provide TouchStar clients with the opportunity to offer innovative value-added services on mobile and converged networks around the world. TouchStar clients gain reduced risk with two available hardware platforms, a wide range of functionality options, incredibly fair pricing, and a passionate business partner in TouchStar.”

About Touchstar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, Best Time To Call software, and an IP PBX phone system. For more information, please call 303.338.0678 or visit www.touchstar.com.

About NMS Communications

NMS Communications, a division of NMS Communications Corporation (NASDAQ: NMSS), provides enabling technology and tools for the rapid development and deployment of value-added services on mobile and converged networks. From traditional voice mail and interactive voice response systems to ringback tones, voice SMS, and interactive mobile video, NMS platforms are used around the world as the foundation for a wide range of revenue-generating video, voice and data applications. Visit www.nmscommunications.com for more information.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

+1.303.338.0678 ext 204

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Feldman Law Center ? The Specifics of President Obama?s Plan

President Obama’s historic presidency began in the midst of possibly the worst financial crisis since the Great Depression.  The housing and real estate markets seemingly jumped off of a cliff, taking with it the financial stability of every other industry.  Obama passed sweeping legislation to help homeowners make payments and deal with the financial crisis while staying in their homes.  This plan in turn helps lenders who need homeowners to continue making their mortgage payments.  A key part of this plan is the loan modification process, which now helps homeowners even more.

The federal government is relying heavily on loan modifications with the Helping Families Save Their Homes Act of 2009 and Making Home Affordable Program.  Under these programs, current borrowers who are at imminent risk of default may qualify for a loan modification as long as the immanency of the default is tied to a specific event.  By specific event, they mean a pending interest rate increase in your mortgage loan or a demonstrable change in economic situation such as your spouse losing his/her job or a severe medical condition.

Ultimately, the plan centers around the thought that struggling borrowers can stay in their homes as long as they make their monthly payments (regardless of the sharp decline in value).  The plan has many backers, including billionaire Warrant Buffet.  In a recent letter to shareholders, Buffet wrote “Commentary about the current housing crisis often ignores the crucial fact that more foreclosures do not occur because a house is worth less than its mortgage (so-called ‘upside-down’ loans).  Rather, foreclosures take place because borrowers can’t pay the monthly payment that they agreed to pay.”

In the end, regardless of what the cause is for the foreclosures, homeowners are looking for ways to stay in their homes and everyone is hoping that Obama’s plan is the path toward that reality.  For homeowners facing foreclosure, struggling to make payments, and overwhelmed by creditor and lender phone calls, having someone they can trust by their side could make a huge difference.  During these difficult financial times, California loan modification attorneys are doing their best to be more than just an attorney; they are trying to be a confidante.  

A California loan modification attorney can sit down with you and discuss your options and if any new options were opened up under the Obama plan.  At the Feldman Law Center, our California loan modification attorney team is up to date with all federal and state laws governing loan modifications.  FDIC loan modifications, California loan modifications and more all fall under our jurisdiction.  We can help you find the program that’s right for you and your financial situation.

Millions of California residents are investigating California loan modifications as a possible solution to their financial troubles and as a way to avoid foreclosure.  If you find yourself in this situation, you should contact a loan modification attorney and get as informed as you can about all the state and federal loan modification programs available to you.

Visit Feldman Law Center at feldmanlawcenter.com or call 800-588-0425.

channel 4 exposes call center fraud in India

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Customer Management- An Inbound Call Center Job

Customers form to be the spirit of all business companies to grow and prosper. If you are engaged in selling any service or product then you would obviously want to reach your prospective customers. With the aim to increase the number of customers, most companies seek for the inbound call center help. Mainly, this is done to take best care of the customer management program.

If you’re in business and want to increase sales then you have to let all your potential customers know about your existence. Additionally, if some consumers are already using your service or product, then they might be experiencing some kinds of problem. In order to offer a fair idea of the product and to solve customer queries if any, the importance of an inbound call center service comes into picture.

Services catered by the inbound call centers are greatly recommended if you want to encourage the growth of your organization. It is the essential inbound services that can cut costs without affecting the management and the output adversely.

Often considered as a third-party service provider, the inbound call centers function as an offshore vendor. However, these service providers offer onshore quality job that enhances the base of business conversion. With the assured work at place, quality inbound services offer you the maximum return on the investment.

When will you have inbound call center services?

Each and every aspect of a business service like during, before and after purchase activities are skillfully handled by the third party vendors. If you want to sell a new service or product to your targeted customers, choose inbound services to increase overall sales. Let all your potential customers learn about you. If your existing consumers are using your service or product then they may have queries. In this regard, it will be important to handle after and during purchase services from an experienced team. For both situations, an inbound call center service is given utmost importance.

Services on offer to ensure best customer support

Inbound call centers provide great variety of services including product information, customer inquiries, order taking, complaints handling, technical help desk and more. Together with these, most companies also offer the toll-free hotlines and the online answering services. These services also include remote receptionist and secretary functions.

With the assured work at place, the inbound call centers offer you great return on the investments made.  With the range of the customer care services, an inbound call center also handles call inflow effectively. From phone answering services like suggestions, feedback, complaints to messaging customer services, an inbound call center offer a quality-oriented customer support program. This is how it strengthens customer-company relationship.

Inbound services handle the growing frequency of the customer calls. These contact centers are also found to deploy the Customer Relationship Management Software. The CRM software not only handles the call volumes but it also tracks the output.

With the use of the inbound call center services, you will be in a position to supervise the negative and the positive response. This will also add to the efficiency of the customer care program. With improved complain handling and appropriate communication, you will be able to increase your customer base. On the whole, you will not only make your service or product popular but you will also ensure a competitive edge over the increasing competition.