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CallFire

Santa Monica, CA — July 1, 2010

CallFire, a provider of hosted cloud telephony technology, has launched its SMS Text Messaging product.

CallFire’s SMS Features include:

Simple uploads using Excel or CSV lists
Delivery reports and analytics
Send one or thousands of text messages
Only 3 cents per text message
Enterprise grade reliability

Complementing CallFire’s core Voice Broadcast and Cloud IVR products, SMS allows users to easily send a text message to a list of opt-in phone numbers with pay-as-you-go pricing of three cents per message. Coming soon are advanced features such as auto-reply, visual survey results (think American Idol voting), and SMS APIs for developers. SMS Text Messaging is an invaluable communications tool for small businesses and large enterprises looking to make contact with clients, users, and employees. Like CallFire’s voice services, SMS is scalable and reliable to meet everybody’s needs.

Contact:

David Troy

Sales: 877-897-FIRE

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include Cloud IVR, hosted power dialing for agents, voice broadcast, toll free numbers, call tracking analytics, SMS text messaging, and voice APIs. Our tools help developers, carriers & publishers build useful telephony applications.

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Fredericton, NB — July 20, 2010

Indosoft, Inc., a global provider of call center software, announced today that Orinoco Call Center has successfully deployed Indosoft Q-Suite call center ACD software to improve the performance of its contact center technology platform and enhance its call center service offerings.

Orinoco Call Center uses Indosoft Q-Suite call center ACD software for all its 7 by 24 inbound contact center services and periodic outbound predictive dialing campaigns. Orinoco Call Center has increased productivity by using Q-Suite ACD software, which includes easy-to-use, built-in tools like Script Builder and Dialplan Builder to setup and manage all contact center operations. The deployment provided an out of the box, feature-rich contact center technology platform for Asterisk that can scale with growth. The powerful call center ACD software for Asterisk telephony, geared towards medium and large call centers, is capable of scaling to multiple Asterisk servers and eases setup and management tasks for all contact center operations.

“We were searching for a call center software solution that provided a full featured ACD and a predictive dialer to upgrade our contact center technology platform,” says Quinton Wijburg, Business Delivery Manager at Orinoco Call Center. “We had been using Asterisk for some years and understood its value as a hybrid PBX. Our primary criteria in selecting new call center software were achieving full control and management abilities of the day-to-day call center setup and operations. With its Web based GUI, Indosoft call center software Q-Suite provides all the essential features of a high end call center ACD, including skills based routing, queue prioritization, disposition codes and predictive dialing. We can now effectively manage our contact center technology platform, our staff and our contact center service offerings.”

“The Q-Suite is a full feature call center software solution for Asterisk, the dominant hybrid IP PBX, which matches or exceeds the feature-sets of most contact center technology platforms, yet delivers a considerable cost savings,” says Gabe Bourque, VP of Operations at Indosoft. “With its unique and flexible toll-sets, Q-Suite provides contact centers with a cost-effective, industry leading call center software for all their contact center telephony and CTI requirements. By deploying Q-Suite call center ACD software, contact centers can improve their technology platform without huge up-front capital investment associated with traditional call center equipment.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk and has been providing call center solutions to medium and large contact centers around the world for over nine years. Its advanced, feature-rich call center ACD software meets and exceeds client requirements while delivering a considerable cost savings over traditional call center equipment. Indosoft also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. The Indosoft Q-Suite call center ACD software is also available for private label to contact center technology platform solution providers.

About Orinoco Call Center

Orinoco Call Center, located in Gaborone, Botswana, has been providing call center services for over 7 years. It offers cost effective inbound call center service with IVR Automatic Call Distribution and Skills based Routing for customer service support services to businesses in the country. It also offers Outbound services including predictive dialing for its clients.

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Fredericton, NB — February 28, 2006

Technology Managers in Call Centers are realizing the capability of the Open Source Asterisk PBX and its ability to meet their complex demands. Asterisk provides a powerful set of functionality for both Outbound and Inbound Call Centers along with being a media server, a protocol gateway, and a conference bridge. According to Rajan Iyengar, President of Indosoft Inc., Asterisk PBX provides a seamless integration of TDM and VoIP. This has allowed Indosoft to setup remote and hosted Call Centers and reap the benefits and cost savings from the use of Asterisk over legacy systems. Indosoft Inc. was one of the earliest to migrate its call center applications from Legacy CTI to Asterisk PBX based on Digium hardware.

Unity4 will deploy Indosoft contact center technology in Sydney, Australia. The computer telephony backbone will be based on the Digium Asterisk PBX. Indosoft will supply the Dialer technology (http://predictivedialer.indosoft.com), integrate a soft-phone into the Unity4 Agent Desktop and co-develop a contact center specific ACD architecture and GUI interface for Asterisk. The Dialer will provide Predictive, Power and Agent Ready dialing. The IAX2 compatible soft-phone will come with a .NET and can be embedded in a browser. The Inbound ACD can handle complex requirements effortlessly. Dan Turner, Managing Director of Unity4, feels that this fully integrated solution will provide Unity4 with a high level of flexibility and control.

Unity4 (http://www.unity4.com) is a leading provider of call center services, with operations in every state and territory of Australia. With a group of great people working in an ideal environment they provide their clients with the happiest, most highly skilled, loyal and responsive workforce in the industry.

Indosoft Inc. (http://www.indosoft.ca), a Digium Asterisk Partner, is a leader in the application of Computer Telephony Interface (CTI) and Voice over IP (VoIP). Indosoft provides fully blended solutions for Contact Centers, Audio Conferencing systems, Real-time call blocking for Do Not Call list enforcement, Hosted PBX, Call Center Applications, Predictive Dialer, IVR and Voice Recording technology based on Asterisk PBX.

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Houston, TX — October 24, 2007

Spectrum Corporation, a leading provider of real-time software and display technologies for the contact center, today announced that its neXorce software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

The neXorce software, a powerful data collection and delivery system, helps businesses communicate actionable information to desktop dashboards, plasma screens, wallboard statistics, web pages, scheduled email or mobile devices. The application now is compliance-tested by Avaya for compatibility with Avaya Call Management System 14.0, an application that helps businesses monitor and analyze contact center performance.

“Over the years Spectrum has built a significant base of customers who use our software and display products in their Avaya contact centers,” said Gary Liddell, vice president of Spectrum. “neXorce allows these customers to deliver contact center intelligence throughout their organization and achieve new levels of performance. Companies can take advantage of today’s open, standards-based platforms and deliver key performance data from multiple sources to specific targets throughout the organization…anywhere in the world.”

Spectrum Corporation is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Platinum Level member of the program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global provider of real-time software and display technologies. Since 1971, Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency for the contact center. The company has serviced FORTUNE 100® and FORTUNE 500® companies with software and hardware installations worldwide. Spectrum’s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit www.specorp.com.

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Find More Avaya Contact Center Press Releases

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Jenny Gross talks about predictive dialing, it’s uses and benefits. Freedon Telework is a virtual call center offering hosted call center solutions such as predictive dialing, and so much more.

Charlottesville, VA (Vocus) March 18, 2009

Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.

“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.

Inova Solutions is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions:

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com/call-center-reporting.

Maureen Mcgrath

Inova Solutions, Inc.

434-951-8126

mmcgrath (at) inovasolutions.com

Lynn Newman

908-953-8692

Avaya

lynnnewman (at) avaya.com

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San Carlos, CA — July 27, 2010

Contactual (www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it has been chosen by AlwaysOn as one of the AlwaysOn Global 250 winners. Inclusion in the AlwaysOn Global 250 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players in the Global Silicon Valley. Contactual was specially selected by the AlwaysOn editorial team and industry experts spanning the globe based on a set of five criteria: innovation, market potential, commercialization, stakeholder value, and media buzz.

Contactual will be honored at AlwaysOn’s eighth annual Summit at Stanford on July 27th, 2010, at the Frances C. Arrillaga Alumni Center at Stanford University in Palo Alto, CA.

This two-and-a-half-day executive gathering highlights the significant economic, political and commercial trends affecting the global technology industries. Summit at Stanford’s goal is to identify the most promising entrepreneurial opportunities and investments in the global tech industry.

“After examining the companies that are on the AO Global 250 list, it’s obvious that innovation is not only alive and well in the Global Silicon Valley, it’s accelerating in economic power and scope.” says Tony Perkins, founder and editor of AlwaysOn. “The companies certainly represent some of the highest-growth opportunities in the private company marketplace.”

The AlwaysOn Global 250 winners were selected from among thousands of domestic and international technology companies nominated by investors, bankers, journalists, and industry insiders. The AlwaysOn editorial team conducted a rigorous three-month selection process to finalize the 2010 list.

“Contactual was founded on the premise that software-as-a-service and VoIP would revolutionize the way companies interact with their customers and we are honored the OnDemand editorial team recognizes our leadership in enabling this fundamental shift,” said Chris Brennan, president & CEO of Contactual. “With Contactual’s innovative hosted solution, hundreds of companies have experienced dramatic service level and cost improvements in their customer service, telesales, technical support and internal help desk environments.”

The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long-standing dependency on specialized hardware and software. Delivered in the software-as-a-service model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premises call center technology. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

A full list of all the AlwaysOn Global 250 winners can be found on the AlwaysOn website at:

http://www.aonetwork.com/AOStory/Announcing-2010-AlwaysOn-Global-250

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to the inaugural AlwaysOn OnDemand 100 as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

About AlwaysOn

AlwaysOn is the leading business media brand networking the Global Silicon Valley. AlwaysOn helped ignite the social media revolution in early 2003 when it launched the AlwaysOn network. In 2004, it became the first media brand to socially network its online readers and event attendees. AlwaysOn’s preeminent executive event series includes the Summit at Stanford, OnMedia, OnHollywood, Venture Summit Mid-Atlantic, OnDemand, Venture Summit Silicon Valley, Venture Summit East, GoingGreen Silicon Valley, and GoingGreen East. The AlwaysOn network and live event series continue to lead the industry by empowering its readers, event participants, sponsors, and advertisers like no other media brand.

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