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Learn how Aspect unified communications applications for the contact center leverage Microsoft Office Communications Server to improve business processes and customer satisfaction.
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Brea, CA — October 23, 2008

Businesses in the 21st century are all about outsourcing to ensure that the overall business objective will always be efficiently and effectively accomplished. Aside from this, businesses that outsource are also able to have tremendous savings by not having to invest in building from scratch their services infrastructure but rather invest in further developing the main aspect of their core business.

Outsourcing City is a call center outsourcing services provider that aims to offer the best call center outsourcing services by providing technologically advanced call center outsourcing facilities, as well as having the best people to do the job exceptionally well. Just recently, the company opened its impressive line of call center outsourcing services to the public. Along with its opening, the company has also launched its new website that features an enjoyable and interesting ride inside the many call center outsourcing services of Outsourcing City.

Still in its first phase of its launching, the company is fully equipped to offer exceptional inbound call center outsourcing services, outbound telemarketing services, and medical transcription. Soon-to-be-launched services will include back office outsourcing and medical billing services.

As a way of allowing companies to try the various call center outsourcing services offered by Outsourcing City, for a limited time offer, trial services can be availed absolutely free-of-charge. The free trial call center outsourcing services include either a week of medical transcription service, a week of telemarketing service or a free week of cost benefit analysis.

Outsourcing City’s medical transcription service offers the healthcare industry a complete integrative solution to minimize capital expenditures, eliminate technology investments, staff training costs and reducing system downtime. In a limited time offer, one can avail of one week free medical transcription services.

Outsourcing City’s outbound telemarketing service, on the other hand, includes: outbound telemarketing calls from the client’s target list, a total of around 400 to 500 calls a week to generate sales and leads, 40 hours of free outbound telemarketing services direct from the call center, Telemarketing Lead Management, Generation and Qualification, providing a detailed metrics report, and real time analytics reporting, among many other freebies.

As for the company’s free cost benefit call center outsourcing analysis service, expertly trained business analysts provide clients with a detailed analysis of their business process, as well as a very conclusive report on how to further save money while increasing productivity and revenue.

Outsourcing City is a company that’s all about giving outstanding call center outsourcing services at a fraction of the cost. Moreover, it can constantly and effectively support clients by helping them expand their business through superior call center outsourcing solutions. In doing so, Outsourcing City automatically becomes a reliable extension of a growing business.

Call Outsourcing City at toll free number (877) 600-0678 and experience the difference an excellent call center outsourcing solution makes.

About OutsourcingCity.com

With headquarters in Brea, CA, Outsourcing City is a fast growing provider of call center outsourcing solutions and business process outsourcing (BPO) services. Call center outsourcing services include: Inbound Call Center Outsourcing Services, Outbound Telemarketing Services, Back Office Outsourcing, Medical Transcription, and Medical Billing.

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World class outbound telemarketing service & inbound call center from Worktelemarketing.com.
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Telephone tracking, phone tracking, call tracking, phone number tracking, Cloud Telephony, Cloud Call Centers, Toll Free Numbers, Call Tracking, local telephone numbers, local phone numbers,

Knoahsoft Announces Pci Compliance For Today’s Ip Contact Centers

HENDERSON, NV–(Marketwire – February 23, 2010) –  KnoahSoft, Inc., the innovative provider of call recording, quality and performance management software for contact centers, today announced that Harmony 3.0 complies with the Payment Card Industry (PCI) Data Security Standards.

“With all of the concerns about security today, particularly after some of the breaches that have compromised the information of so many consumers, it’s important for companies to know that they are working with vendors and suppliers who will safe guard their customers’ information as closely as they would guard their own,” said Sri Myneni, CEO of KnoahSoft, Inc. “We’ve worked diligently to ensure that we have the best safeguards available, including those that meet PCI standards, which is critical for today’s IP contact centers.”

Among the security protections that KnoahSoft has implemented include:

Advanced Encryption Standard 256-bit encryption to protect recorded and archived data. AES 256-bit is the most reliable, efficient and strong encryption algorithm available today.
Ability for clients to move, archive and store end-customer data while also protecting unauthorized access from inside or outside the company.
Tight integration and synchronization with Active Directory for authentication and single sign-on.
Enhanced password policy setting, including automatic expiration, syntax settings and lockouts for unauthorized passwords to protect against computer-generated password attacks and poor password selection/management by employees.
Ability to mute or eliminate personal information from phone conversations and screen captures.
Audit trail information that helps trace and block system intrusion attempts.
Ability to watermark recordings so no tampering of recordings can occur.

“As a company trusted with the personal information of thousands of customers, it is essential that we work with business partners like KnoahSoft that have the same attention to detail in its security precautions as we do,” said Tom Ripley of Agora Marketing.

About KnoahSoft

KnoahSoft delivers innovative, web-based, and affordable VoIP and contact center performance management and analytic solutions. Built using the latest technologies and design techniques, KnoahSoft products are tested, continuously enhanced, and architected for easy implementation, maintenance, and use. KnoahSoft is an Avaya DevConnect Gold member and a Cisco Technolo

Geben Sie Ihren Kunden die Antworten, die sie benötigen und Ihren Agenten die Freiheit von überall arbeiten zu können. Mehr Informationen unter www.avaya.com/de Unser Ziel besteht darin, qualitativ hervorragende Kommunikationslösungen anzubieten, durch die Unternehmen leichter ihr Potenzial freisetzen können. Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung.

Join us on a virtual tour of Avaya’s booth at VoiceCon 2010 and learn about Avaya Contact Center 7.0 with Scott Hanwell.

TelcoBridges Logo

Montreal, Canada (Vocus) January 13, 2009 –-

TelcoBridges™ Inc., the preferred hardware and software supplier for telecom system integrators and solution developers, today announced that Technology Marketing Corporation’s Internet Telephony Magazine has named TelcoBridges’ TmediaTM TMG3200TM a recipient of its 2008 “Product-of-the-Year” Award. This represents the sixth overall industry award that TelcoBridges’ Tmedia product family has garnered since its introduction.

TelcoBridges’ Tmedia TMG3200 is the highest-density media gateway platform on the market, featuring up to: 2,048 universal VoIP channels; 64 T1/E1s; three DS3s; or one OC3/STM-1ports in a single 1U enclosure. This “ready-to-deploy” platform requires minimal configuration, and helps system integrators and solution developers build and deploy solutions quickly and cost-effectively. Providing flexible support for SIP, SS7, ISDN signaling, and all associated media, the TMG3200 can route and bridge any call, from any network, to any other network in a seamless fashion, while generating the call detail records needed for billing.

Beyond density and flexibility, TelcoBridges’ Tmedia family is also setting new standards for performance, by bringing carrier-grade, “five 9s” reliability to the media gateway market. The Tmedia family features redundant power supplies, is field-upgradable, with in-service software upgrades, and it includes HA-software that detects, isolates, and addresses faults by switching over to standby components in an automatic fashion. And with all of these performance breakthroughs, Tmedia remains – by a wide margin – the most power efficient media gateway on the market, requiring less than 0.06 watts of power per channel, which represents a 30% to 80% power savings over competitive media gateway offerings.    

“With some of the largest and most sophisticated phone systems in the world running on our platform in more than 45 countries, our customers turn to TelcoBridges because we provide the performance, the flexibility and the reliability they need,” said Gaetan Campeau, President and CEO of TelcoBridges. “We’re proud of the numerous awards we’ve won, and of the performance benchmarks we’ve set – and we’re now looking forward in the year ahead to showing system integrators and solution providers just how competitive Tmedia is in the media gateway market.”

“TelcoBridges is well-known for a strong commitment to quality and excellence, and their technology effectively addresses real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY Magazine. “As a result, we’re proud to once again honor TelcoBridges with a Product of the Year Award.”

To learn more about the Tmedia family of media gateway products, join TelcoBridges for a webinar on January 27th at 2:00 EST, or visit TelcoBridges at ITEXPO next month in Miami, in booth #915. Anyone interested in attending the webinar or in getting free passes to ITEXPO, can do so by visiting www.TelcoBridges.com.

About TelcoBridges:

TelcoBridges is clearly defining the future of communications technologies. By supplying the industry’s best telecom platform, TelcoBridges is helping telecom developers and integrators of VoIP and TDM solutions realize their bright ideas. TelcoBridges’ customers develop and deploy carrier-grade telecom solutions for some of the world’s largest operators in over 45 countries. These solutions include: mobile value-added services, location-based services, video calling applications, network monitoring, media gateways, switching, IVR, unified communications solutions, and more. For additional information, please visit www.TelcoBridges.com

About TMC:

Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries – read by two-to-three million unique visitors each month worldwide, according to Webtrends. TMC also produces ITEXPO, which is the world’s leading communications conference and expo. For more information about TMC, visit www.tmcnet.com

Contact Information:

Media Inquiries

Todd Keefe

For Immediate Release PR

617-262-1968 x 101

todd@firpr.com

Corporate Inquiries

Danny P. Blouin

TelcoBridges

450 655 8993 ext 129

dpblouin@telcobridges.com

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Parsippany, NJ — May 3, 2007

TelecomWeb’s “The Next Generation Contact Center Report” (www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP contact-center environment.

This week’s briefs include:

Envision Receives ‘Positive’ Rating
Envision Telephony Inc. is ranked “Positive” in Gartner’s latest “MarketScope” study…

PSS IVR A-OK With Avaya
Product Support Solutions says its FlexxGate Media Gateway is compliant with key Avaya contact-center solutions…

UEI Adds Another Cableco Customer                    
NewWave Communications will use UEI’s Active Support service to handle overflow inbound repair calls …

White Paper Talks Up Hosted IVR Services
Retailers increasingly are looking to speech-enabled IVR solutions to improve business performance …

Should Call Centers Receive Tax Abatements?
The San Antonio City Council may revise its tax phase-in guidelines to include call centers …

Featured articles on the “The Next-Generation Contact Center Report” include:

Survey Sez: More C-Level Support Needed For Contact Centers

Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades?

Save Your Center (and Job) from Offshore Outsourcing

During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.

Top Ten Leverage Points for Improving Contact Center Performance

Why do some contact centers achieve quantum leaps in performance while others just chug along?

To read articles, news briefs and white papers, please visit “The Next Generation Contact Center Report” at www.telecomweb.com/ccr.

About “The Next Generation Contact Center Report”

“The Next Generation Contact Center Report” microsite is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP contact-center environment.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit www.TelecomWeb.com.

Contacts:

Sharon Valencik, research & marketing director, 800/610-3109, telecom @ telecomweb.com

Debra Wayne, managing editor, 301/354-1801, telecom @ telecomweb.com

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Virtual Call Centers & Offices

The Internet has brought with it virtual work platforms. It is now possible to have among other things, virtual call centers and offices. A virtual call center has geographically dispersed employees working for the same organization. Sometimes they may be in groups in smaller centers and many employees even work from home. Virtual office employees also mostly work from their homes or smaller offices situated near their homes. This kind of arrangement offers them flexibility and saves them the time they would have otherwise spent for commutation. It has also been seen that employee retention rates in such companies is far more than that of the traditional workplace.

Many virtual call center firms offers medical management services such as home care telemedicine, home health care services and emergency medical services. With family care health services, it becomes easy to find out information about the patient, from anywhere. Additionally, some of them have telemedicine answering services such as doctor on call and physician answering services that enables the doctors and patients to interact virtually and discuss symptoms and treatment. Patients are assisted in scheduling and keeping appointments and clients are given information on the necessity of office visits, billing inquiries, test results, and scheduled appointments. With these technologically advanced home care telemedicine services, taking tender care of your sick loved ones can be as satisfying an experience as your physical presence near them.

Although there are many virtual call center firms providing home care telemedicine services, the standard and quality of services at Call4Health is a class apart. Call4Health is a leading telemedicine services provider with virtual call center for various medical management services. Virtual call center at Call4Health is attended with utmost concern, compassion and efficiency, every hour of the day, every day of the year. Unlike other virtual call center firms, where the executives use a business-like tone, at Call4Center, there is a humane angle that can make you feel relaxed in tense moments.

National and local medical call centers and medical answering services make it easier for both patients and relatives to cope up with the intricate situation. Apart from call centers, you can also find information on the Internet and with the messaging services. Call4Health provides you online patient demographics and medical records in easy to read formats, so that you can check the progress of a patient anytime, anywhere. Encryption software provides security of information and makes it difficult for unauthorized person to access it. With technologically advanced features and a compassionate outlook, Call4Haelth has found a place in people’s hearts. Telemedicine services offered by any other company just cannot match up with that of Call4Health!

Find More Virtual Call Center Articles

Ansafone Communications offers your company a variety of telemedia services with flexibility, experience, live phone answering service including inbound order taking and online customer support for all your call center needs.