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Recommendations for Employee Training in Inbound Call Center

Human brain is one of the finest technology that has the potential to turn every impossible dreams to a reality. But this is possible only when the process is systematic and guidance is provided to grasp the concepts in a sequential manner. If we take the example of an inbound call center, we cannot deny the importance of employee development and training. It is the foundation stone of success in any organization and needs proper up gradation and intensive care from time to time. As technology is changing at a faster pace, it is hereby essential to prepare the employees in respect to the particular job profile, they have been appointed for.

An employee in a call center outsourcing company may come from multiple backgrounds. But whenever you appoint the make sure that the candidate takes interest in the profile and align him/her as per the company’s interest and goals. Training offers them the opportunity to communicate with the innate goals of the firm and permit them to lay their path for the coming years. The human resource management professional are responsible for imparting the training sessions with a special attention to the present market dynamics. These sessions are not only important for the employees but also for the company that relies upon them for the future prospects.

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If you want that your team of professionals excel the inbound customer services with a dedicated approach then you might have to take some considerations.

Most organizations keep their training programs optional due to initial high costs involved and do not consider it as an essential part of long term corporate strategy, which eventually will even out the expenses involved. Make training a necessity as it is very common phenomenon that mostly of the outsourced call centers minimize the training period in order to reduce the cost involved in it. Consider it to be the vital and try to develop some better strategies to impart the best by hiring best professionals.

Try to involve the management because without their participation all the training designs would fail. The entire training program can only be successful when there is a sufficient training manual or trainer is available with your firm. Training on a regular basis will maintain the skill levels of your inbound call center team and further motivate them to grow and get better at their professional areas of expertise.

Check out the results and measure the quality of work in comparison to the last project. You will be surely surprised with the success level going high and the confidence level of the employees that drive the business of inbound customer services to the top.

Inbound Call Center Services Aid Real Estate Businesses

Using a live operator to answer calls for a real estate business instead of voicemail, answering machines, or automation increases leads and leaves customers satisfied. Utilizing inbound call center services can be the difference between obtaining and losing customers. Live coverage for their office phones makes a great impression for potential and existing clients, and a business can lose calls if a live operator does not pick up.
Real estate agents are constantly out their offices dealing with showings, closings, and client meetings. Customers deserve a live response, and using an inbound call center service projects a professional image. They can act as a personal secretary for a real estate agent, at a small fraction of the cost of hiring one. Using a service makes live communication available 24 hours a day, seven days a week for customers.
Real estate is a competitive business, especially in a challenged economy, so every tool to gain an advantage over a competitor is helpful. There is a significant home inventory on the market, and there are qualified buyers out there. They just may be more difficult to find, so it is a disappointing loss if a lead falls through because a machine answered their call. A real estate business needs a competitive edge, and every interaction with customers needs to be personalized and productive.
There are many companies today providing inbound call center services. These companies handles inbound call center services and can aid in the real estate business by handling customers professionally and warmly. These companies supply live agents who can deal with leads knowledgeably, and can also send requested information by mail or email. Their representatives can take calls and then email, fax, or transfer the call, or follow any customized instructions.

St. George, UT — June 3, 2009

TCN Inc is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only a pipe-dream. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.

After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:

-January 2002: TCN is the first IVM company to utilize text-to-speech (TTS)

-November 2002: TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology

-November 2002: Work begins on a web-services API version IVM

-2003-2004: API Integrations with several of the world’s largest software companies in various verticals

-October 2005: The first international office opens in Toronto, Canada

-January 2007: The first European office opens in Italy, followed closely by the second in the United Kingdom

-January 2007: TCN’s anticipated Platform 3.0 is released to widespread acclaim

-December 2008: TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released

On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.

For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit http://www.tcnp3.com.

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More Predictive Dialer Press Releases

St. George, UT — June 3, 2009

TCN Inc is pleased to announce this month its commemoration of 10 successful years of business.

In this era of Skype and IP phones, it is difficult to remember ten years back when analog voice technology dominated and digital voice was only a pipe-dream. TCN founder and CEO, Terrel Bird, remembers that time well however; he staked his fortune and his professional reputation on the plodding horse called Voice over Internet Protocol (VoIP). 10 years later, with the ever-growing success of TCN, it is apparent he picked the right horse.

After beginning research and development into VoIP in 1999, Terrel paired this new VoIP technology in 2000 with an ASP-modeled, interactive voice messaging (IVM) product: a brand new animal. In April 2001, TCN began marketing this web-based novelty to newspapers and casinos across the country. Since then, through the inevitable ups and downs of creating and refining avant-garde technology, TCN has continued its role as pioneer in many industries and in many different ways:

-January 2002: TCN is the first IVM company to utilize text-to-speech (TTS)

-November 2002: TCN begins breaking the icebergs of skepticism in the Credit and Collections Industry, now one of the most fervent believers in IVM technology

-November 2002: Work begins on a web-services API version IVM

-2003-2004: API Integrations with several of the world’s largest software companies in various verticals

-October 2005: The first international office opens in Toronto, Canada

-January 2007: The first European office opens in Italy, followed closely by the second in the United Kingdom

-January 2007: TCN’s anticipated Platform 3.0 is released to widespread acclaim

-December 2008: TCN’s Agent Gateway and groundbreaking web-based Predictive Dialer released

On the heels of the fantastic reception P3, Agent Gateway and the web-based Predictive Dialer have received in key verticals, TCN looks forward to another decade of innovation and successful business, maintaining always the maxim that has brought the company so far: client-centric development.

For more information, for a demonstration and for a free, no-obligation trial, please call 1.888.745.1901 or visit http://www.tcnp3.com.

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Related Predictive Dialer Press Releases

Canton, GA — August 30, 2011

Inc. magazine has ranked Classroom Essentials Online as Number 92 on its 2011 Inc. 500 List, an exclusive ranking of America’s fastest-growing privately held companies. The list represents a comprehensive look at the achievements of independent entrepreneurs across the United States. A three-year growth rate of over 2700% also helped Classroom Essentials Online to achieve the No. 3 ranking for Atlanta-area companies overall, and the No. 5 ranking for the Business Product & Services group.

Classroom Essentials Online is a family-owned and operated business with two generations of the family involved in all aspects of the business, from logistics to personally answering each customer’s call or e-mail. The company retails church chairs, school and nursery furniture, folding tables and chairs, and banquet furniture to businesses and institutions around the country. Their customer base includes churches, public and private educational institutions, hotels, convention centers, party rental centers, and the military. Their warehouse in Canton, GA, just north of Atlanta, enables them to continue to provide local delivery to business customers in the greater Atlanta area, in addition to shipping nationwide daily.

Many of the products carried by Classroom Essentials Online are custom-manufactured to their demanding specifications. All aspects of logistics management, from manufacturing to sales to order fulfillment are handled in-house by family members and warehouse employees, which streamlines inventory management and keeps overhead low. Savings are then passed on to the customer, allowing Classroom Essentials Online to maintain pricing levels at or below many of their competitors, as well as enabling them to offer additional quantity discounts on many of their church chairs, banquet chairs and other popular products like childcare cribs. One of the primary goals of the company is to continue to provide person-to-person, individualized attention to its customers while it continues to grow and expand.

About Classroom Essentials Online:

Company owners the Washabaugh family began in the church and school furniture business in 1985 via traditional catalog sales to Atlanta area customers. In 2007 they launched the Classroom Essentials Online website and began selling to a national customer base. The company strives to aggressively manage overhead which in turn allows them to maintain retail pricing at extremely competitive levels. Their church chairs, banquet furniture and folding tables and chairs are custom-manufactured to their exacting specifications. Maintaining a high level of quality combined with personalized customer service continue to be high priorities at Classroom Essentials Online.

For more information, please contact Tamara Meier via e-mail at: promo(at)CliXelerate(dot)com, or at: (678) 777-1907

or visit: ClassroomEssentialsOnline.com

Classroom Essentials Online on Twitter: @Chairs4Church

Classroom Essentials Online on Facebook: http://www.facebook.com/ClassroomEssentialsOnline

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Find More Aspect Contact Center Press Releases

BBX Technologies delivered Vuesion, an intelligent and robust UC and Multimedia blended Contact Center for up to 250 agents. No matter if your contact center is formal or informal; Vuesion efficiently captures every incoming call, professionally handles call volumes, and manages your center to deliver unsurpassed service levels — a real competitive edge for your business.
Video Rating: 5 / 5

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Working Solutions mentioned in this GMA segment. www.workingsolutions.com

A criminal gang selling UK credit card details stolen from Indian call centers has been exposed by an undercover BBC News investigation. Reporters posing as fraudsters bought UK names, addresses and valid credit card details from a Delhi-based man after receiving a tip off. The seller later denied any wrongdoing and Symantec corporation, from whom three victims bought a product via a call center, called the incident “isolated”.
Video Rating: 4 / 5

Las Vegas, NV — August 5, 2010

Campaigning in the 21st century has become a much different game than it was before. With the addition of cellular telephony, social media, email, chat and other complicated technologies, political campaigns are beginning to shift into the realm of niche marketing. Targeting a single party or a small group of demographics is no longer a viable option with so many micro-niches in bubbles popping up and disappearing literally overnight in all corners of the US. One of the simpler, more efficient and cost effective ways of campaigning to your supporters is through predictive dialing. Magnalogix offers exactly this, at a fraction of the cost of it?s competitors.

Predictive dialers like Magnalogix take the guesswork out of telephone campaigns in more than one way. First, the manual aspects of dialing are removed, which frees up valuable time for your polling agents to make more calls. Dialing, hang-ups, voice mail and busy signals are almost completely eliminated. Second, there is no manual dialing. A list with customer information including phone number is loaded into the dialer and it does all the work for your agents. The Magnalogix system also incorporates a built in Customer Relationship Management or CRM system, which gives account information about the customer to the agent in real time on their computer, allowing them to gain better rapport with the client. Comprehensive and detailed reports of call metrics are kept in your CRM, allowing you to track, modify and fine-tune every detail of your telemarketing campaign and individual agent?s performance. Data is output in graph form with easy to read and print statistics about every aspect of your dialing operation.

Unlike many “Robo-dialers”, Magnalogix connects registered voters with a live person who will tell them about the campaign and can even transfer them to an expert who can answer any difficult questions they might have. With this approach, you can reach 4 times as many voters in a day as you would with a standard dialer, but still give them the personal touch they expect from a candidate for which they may vote. There are numerous political applications for the Magnalogix hosted predictive dialer including fundraising, advertising, public service announcements, reminders, surveys and more. With Magnalogix, you can eliminate the expense of polling by doing it in-house with your own volunteers. What?s more: you don?t need any expensive hardware or telephone lines, just a computer with USB headset and a broadband Internet connection.

About Magnalogix

Magnalogix is a leading provider of VoIP telephony solutions including telemarketing training and resources and predictive dialer software and call center consulting. The Magnalogix system is a proprietary dialer built from the ground up on a stable computing platform. With security, stability, scalability and portability in mind, Magnalogix was developed as a browser-based solution for call centers worldwide. Visit http://www.magnalogix.com for more information or call directly at 866-460-6611.

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Pompano, FL — December 4, 2008

Promero, a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call center executives contemplating a software upgrade or hosted services enrollment and wish to use the Contact Center Anywhere call center software product. The product features include predictive dialing, ACD, call monitoring, remote agent, and 100% call recording. The package includes complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase of the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded. The offer expires on January 31, 2009.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision for customers to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’ The details of the No Risk Guarantee are viewable at http://www.promero.com/call_center_software_no_risk_try_offer.html .

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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