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Fredericton, NB — July 25, 2010

Indosoft, Inc., a global provider of call center ACD software, announced today that it has appointed Twelve Solutions Limited, a successful provider of contact center technology and management solutions in Nigeria, to deliver advanced, integrated contact center solutions based on Indosoft call center software Q-Suite. As a distributor, Twelve Solutions will work directly with Value Added Resellers, providing them with expertise on the installation and training of Q-Suite ACD to deliver a proven contact center technology platform based on Asterisk.

Twelve Solutions has carved a niche in the contact center market in Nigeria with a focus on helping organizations enhance their customer interaction by effective use of call centres. To coalesce their vision of becoming a destination for contact center technology solutions, Twelve Solutions will distribute Indosoft call center ACD software to medium and large call centres seeking an out of the box, feature-rich contact center technology platform. Regarded for their quality and excellence in support services, Twelve Solutions is ideally situated to manage VAR channel partners to deliver high quality, cost effective call center ACD software solutions in Nigeria.

“We are delighted to have Twelve Solutions as a distributor of Indosoft call center ACD software for Asterisk,” said Gabe Bourque, VP of Operations at Indosoft. “Their proven track record of expertly consulting clients on contact center software implementations and management, as well as their established presence in Nigeria makes them the ideal distributor for Q-Suite. Their ability to provide product training and technical support services delivers real value to our VAR. Users will appreciate the full featured Q-Suite ACD, which includes skills based routing, queues, disposition codes, predictive dialing and redundant fail-over design capable of call recovery. This call center software scales easily to multiple Asterisk servers, allowing expansion of the call centre with growth.”

“We were searching for a cost effective call center ACD software solution for Asterisk,” said Laura Etukudoh, Managing Director at Twelve Solutions. “The call center industry in and around Nigeria is still evolving and organisations are price sensitive yet demanding of contact center solutions that deliver both inbound and outbound services with sophisticated call centre features. There is still a level of skepticism about the overall benefits of investing in call center technology. However, with Q-Suite, we are able to offer a proven call center ACD software with a predictive dialer that works with Asterisk. This has helped us deploy a cost-effective contact center technology platform that meets the needs of this market. Our installs have revealed that Indosoft call center software is a stable, flexible, feature-rich call center ACD which allows easy migration to Asterisk.”

About Indosoft Inc.

Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over nine years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.

About Twelve Solutions

Twelve Solutions Limited effectively provides contact center technology and management expertise in Nigeria. Today it distributes IP PBX and contact center solutions based on Asterisk and Indosoft call center ACD software, Q-Suite.

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Virgo Contact Center Services Limited is pioneer in call center industry of Bangladesh. Numerous news media and government official has accoladed us and our call center has been publicized in various print and visual media. watch our Call center agent serving round clock to various businesses world wide using VirgoTech’s VCCD (VirgoTech Call Center dialler) system.

Santa Clara, CA — May 16, 2008

Integration of Avaya Desktop Tool and Netformx DesignXpert? Simplifies Converged Designs.

Netformx, a global leader in network design and proposal generation platforms purpose-built for the networking and telecom industry, today announced the addition of Avaya Inc., a leading global provider of business communications software, systems and services, to the Netformx Alliance Program. The addition of Avaya will enable DesignXpert? users to create converged network designs, quotes and proposals that incorporate many Avaya products and services quickly and easily.

More Design Options for DesignXpert Users

DesignXpert by Netformx streamlines the opportunity-to-order process, making it easier for network engineers to build enterprise networks quickly and accurately using powerful solutions such as Avaya’s Communication Manager, which organizes and routes voice, data, and image and video transmissions. Productivity gains as reported by DesignXpert users range from 50% to 80% with up to 99.99% design accuracy. This translates to more effective resource utilization, faster customer response time and reduction of costly errors.

Upon completion of the integration project in early Fall 2008, users of DesignXpert will be able to import XML output from Avaya’s desktop quoting tool, ASD. Select Avaya products will be graphically represented in the DesignXpert project enabling the user to manually adjust drawings to add other products, topology links and design details. DesignXpert will support importing multiple ASD quotes into a single DesignXpert project. Additionally, users will be able to manually drag and drop items from an Avaya folder in the Netformx KnowledgeBase? into DesignXpert and generate a converged bill of materials, proposal and other reports from DesignXpert.

“By joining the Netformx Alliance Program, Avaya gives channel partners access to easy-to-use tools that help build Avaya Communication Manager-based networks and allow them to be more productive,” said Pete Leuzzi, Vice President, North America System Integrator/Service Provider Channels, Avaya. “Customers will benefit from an end-to-end solution design and smoother deployments that get them up and running faster. We’re pleased to be working with Netformx and look forward to seeing our Avaya channel partners take off with the new DesignXpert tools.”

“Netformx takes pride in responding to its users needs and continually enhancing our extensive KnowledgeBase? by adding strategic Alliance members such as Avaya”, said Netformx CEO, Ittai Bareket. “Avaya partners and customers will soon be able to take advantage of the unique capabilities of DesignXpert enabling the delivery and creation of fully validated network “blueprints” that take advantage of the best available technologies and pricing. Faster proposal generation, more accurate proposals and comprehensive designs all lead to greater customer satisfaction, increased productivity and increased profitability for network design and systems integrators who use DesignXpert.”

About Netformx

One solution, One repository, One integrated process

Netformx provides end-to-end collaborative rules-based network design and proposal generation platforms purpose-built for the networking industry. Whether your company is creating physical data networks, deploying converged VoIP solutions or selling MPLS and Managed Services, Netformx streamlines the end-to-end opportunity-to-quote process. Our fine-tuned software engines rely on the world’s most extensive multi-vendor KnowledgeBase? of networking equipment, which includes catalogs, extensive data sheets and manufacturer information coupled with configuration and pricing rules. DesignXpert helps you and your customer establish a validated network “blueprint” that becomes a reliable reference source when planning any future design changes in response to business demands. For further information visit http://www.netformx.com.

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP telephony, unified communications, contact centers and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large. For more information, visit the Avaya Web site at http://www.avaya.com.

DesignXpert is a trademark and Netformx is a registered trademark of Netformx, Inc. in the United States and certain other countries.

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MOUNTAIN VIEW, CA — August 20, 2004

eGain Communications Corp., a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced that the company has validated the integration of eGain Knowledge?, the industry?s pioneering knowledge management solution, with Action Request System® (AR System®), the premiere platform for automating and managing service management business processes from BMC Software?s Remedy® product line. This solution jointly addresses the market need for end-to-end automation of helpdesk support processes.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, customer contact centers, and web self-service. The combination of eGain Knowledge’s problem-solving capabilities and AR System?s problem-tracking capabilities enables Remedy users to easily access eGain Knowledge in the context of a particular request with pre-populated information and symptomatic data. eGain Knowledge uses this information to perform a root-cause analysis and recommend a solution. The integration also enables the automatic recording of call-resolution information onto AR System, significantly reducing call wrap-up time.

Among the benefits of the joint solution:

·Reduced escalations and repeat calls through effective and efficient, knowledge-guided, first-call resolution

·Improved service process efficiencies through faster call handling and wrap-up times

·Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a proven knowledge management solution that enterprise helpdesks and contact centers have used for over a decade,? said Ashu Roy, CEO of eGain. ?This integration empowers helpdesks using Remedy’s AR System to leverage structured and unstructured enterprise knowledge to increase helpdesk productivity and reduce costs.?

?The integration of our AR System with a robust knowledge management solution, such as eGain Knowledge, enables helpdesks to further automate their support processes,? said Gordon Vaughan, Integration Alliances Manager for the Service Management Business Unit of BMC Software.

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration through chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain, the eGain logo, eGain Communications Corporation, and eGain Knowledge, are trademarks or registered trademarks of eGain Communications Corporation in the United States and internationally. All rights reserved.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications????Corp.????????????

Tel: 650 230 7451????????????????????

Email: pr@egain.com????

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MOUNTAIN VIEW, CA — September 3, 2004

eGain Communications Corp. (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced eGain Knowledge? integration with HP OpenView Service Desk has achieved certification as part of the HP Enterprise Management Services for Partners.

eGain Knowledge is a proven knowledge management solution used for problem resolution in helpdesks, contact centers and web self-service. The offering is complementary to HP OpenView Service Desk and adds knowledge management to the overall solution. The two-way integration between the products is seamless, allowing HP OpenView Service Desk users to easily access eGain Knowledge from within HP OpenView Service Desk in the context of incident resolution with pre-populated information about the incident and associated symptoms for efficient root-cause analysis and solution recommendation.

Additionally, the integration includes the ability to automatically write information back to HP OpenView Service Desk, as the call and incident are closed. Independent of incidents, the integration also enables helpdesk agents to learn about new products and related support issues by intelligently searching through existing knowledge repositories, reducing their training needs. Among the business benefits of the integration:

·????Reduced escalations and repeat calls by effective and efficient, knowledge-guided first-call resolution

·????Improved service process efficiencies through faster call handling and wrap-up times

·????Reduced need for agent training and ?research? time through easy and flexible access to knowledge content

?eGain Knowledge is a trusted solution used by enterprise helpdesks, web site operations and contact centers for over a decade,? said Ashu Roy, CEO of eGain. ?This integration will bring great synergy, allowing helpdesks using HP OpenView Service Desk to exploit the power of a proven knowledge management solution to further enhance service staff productivity and reduce costs.?

?Effective and efficient helpdesk operations can be a key source of competitive advantage to any enterprise, ? said Todd DeLaughter, vice president and general manager of Management Software Operations at HP. ?The integration of HP OpenView Service Desk with a robust knowledge management solution like eGain Knowledge allows helpdesks to take service process automation to the next level.?

About eGain Communications Corporation

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand hosted deployment. Trusted by prominent companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies and growing mid-sized companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6?, the company’s software suite includes integrated, best-in-class applications for customer email management, knowledge management, web self-service, live web collaboration via chat and co-browsing, automation of fax and paper-based service interactions, and service fulfillment. These robust applications are built on the eGain Service Management Platform?(eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company’s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.

eGain Media Contact????????????????????

Karen Thrash????????????

eGain Communications Corp.????????????

Tel: 650 230 7528

Email: pr@egain.com

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Atlanta, GA — May 26, 2006

Noble Systems Corporation, a pioneer in the call center technology industry since 1984, today announced that its Contact Center Suite CIM solution now includes Call Compliance, Inc.?s patented TeleBlock system.

?Noble Systems? clients want solutions that enable their centers to be highly productive while maintaining compliance with state and federal regulations. We work closely with the ATA to keep our clients informed of the latest regulations affecting our industry and have been sensitive to the end-users desire for privacy,? said Lee Allum, Vice President of Marketing for Noble Systems. ?Our partnership with Teleblock ensures that our users continue to have the industry?s best contact center solutions, while also maintaining no-questions-asked, 100% Do Not Call compliance,? he continued.

The Noble Contact Center Suite provides a comprehensive system for today?s complex multimedia environments, helping companies control costs and improve efficiencies by providing information management and operational tools to manage blended voice, email, and web-based communications. The Noble platform combines a predictive dialer and ACD with an open platform, scripting tools, center resource management, and real-time reporting.

TeleBlock seamlessly integrates with Noble Systems? already-robust platform by enabling instant DNC lookups from one centralized database, as calls are made by the predictive dialer. All numbers dialed using the Noble software are instantly screened against all appropriate DNC databases, including the wireless portability list. If a call is placed to a number appearing on any DNC list, the call is instantly blocked. In addition, Noble Systems users will be able to toggle TeleBlock on and off on a program basis, as well as maintain an unlimited number of program-specific databases.

?Noble Systems is one of the top five Global Outbound Contact Center Technology companies, with over 50,000 agent stations around the world. Our partnership will extend TeleBlock?s failsafe Do Not Call compliance solution across Noble Systems? global footprint,? said Dean Garfinkel, Chairman of Call Compliance. ?The combination of the Noble Contact Center Suite and our TeleBlock technology represents just the latest chapter in Noble Systems? long-running commitment to its clients to provide easy and effective solutions for compliance,? he continued.

About Call Compliance, Inc.

Call Compliance, Inc. (http://www.callcompliance.com), located in Glen Cove, NY, is the leader in developing innovative technological compliance solutions for the teleservices industry. Call Compliance?s flagship product, TeleBlock, is recognized across the teleservices spectrum as the gold-standard in ensuring the 100% level of compliance mandated under State and Federal Do Not Call laws. Call Compliance?s online Regulatory Guide and Registration Guide lead the industry in delivering the regulatory information and registration assistance that companies need. For further information, call 888-674-6774.

About Noble Systems

Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Tens of thousands of agents at hundreds of client installations worldwide conduct business using the award-winning Noble platform for inbound/outbound/blended communications. The scalable, integrated Noble solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Based in Atlanta, GA, NSC is a part of the world?s largest teleservices organization, with operations in over 30 countries. For more information, contact Lee Allum at 1-888-8NOBLE8 x538, or visit http://www.noblesys.com.

Noble, Noble Suite, Noble Systems, and the N-logo are trademarks of Noble Systems Corporation. Noble Composer trademark pending.

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Call Center Services Pay If They Are Right

Technology has both the negative as well as positive aspects. How one brings that technology in usage is most important point in this context. Different businesses have different domains and hence have different business problems. So, different problems have different solutions. Before one go for some solution to a specific problem, s/he needs to research whether this solution fits to the problem. Take the example of call center services. They’re good to create sound revenues for lots of businesses; however, what call center services you use is a basic point of consideration in this regard. Though call center industry has evolved recently on the horizon of world business, however, you can find a long list of these services by a single search at some search engine. So, there are some points to be remembered while you want to avail these services for your business.

The most important point in choosing a call center representative for your business is that of cost. Big business owners can afford establishing their own in-house call centers but for medium or small businesses; price is a basic factor for choosing some contact center representative. So first and foremost thing you have to note is the price of a call center service.

Once you’ve coped with price factor, next point is what you’re going to have for this amount for you business. A good call center provides tailored solutions in a cost effective way. Definitely, a call center with low prices yet inefficient services will not help you hit the ground.

After having made sure that your call center partner will best represent you by providing your customers with tailored solutions, you still need to confirm what your future partner has promised. It’s all about the future of your business so you need to secure all sides before taking any step further. Good call center services always keep references record in the form of testimonials at their website. A look at that part may help you secure your deal.

There might be some other points as well which can affect your decision with respect to call center services, yet these are the most common and of basic importance points in this regard. Covering these points may help you take a better decision.

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irban 007 call center de sefroude31

“Irban 007 Call Center” “Une amie lui laisse les clés de son bureau et Irban occupe le nouveau poste de conseiller clientèle du Call Center, très vite il devient le confident et l’ami proche de toute une société”. Venez découvrir cette nouvelle aventure qui réserve bien des surprises.