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Expanding the Customer Orders: Order Processing Service

The handling of customer orders within the distribution center involving the keying of customer and order details into the computer system in order to produce invoices for picking.

Large quantity of call center services where companies can outsource their customer telephone contact operations. These call center service providers offer competent and professional inbound and outbound call center services utilizing modern and state-of-the-art telecommunication technologies to meet the needs of their clients. The wide range of call center services—including voice, email, fax, and live chat support—all have one specific purpose. That is to serve all the communication needs of a company.

Principally Call Centers are providing order processing service it’s including in inbound call center service. There are actually two types of call center agents: inbound and outbound. Outbound-center agents are the people who instigate calls to customers. They do telemarketing and market research work. Inbound-center agents, on the other hand, reply to calls, chat or emails and order taking from customers. They do catalog and other sales work, customer service, and help desk or technical support. Both groups are usually strictly monitored to make sure that they meet employer standards for speed, accuracy and customer handling.

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Order Processing Companies now look at third-party sales representatives as a viable option. You need to find an establishment that will be able to handle all of your order-processing needs. Check if they can easily turn estimates into a number of orders instantly. Some firms even have automatic order registries which make an order easier to be fulfilled and processed. Thus, it would turn into a quicker profit for the company.

Customer Self-Service is like when customer would like to see order execution with the connection to payment info. Typically this should be enabled over the web or extranet security realm. Self-service functionality, including web-based self-service, IVRs, and, increasingly, speech recognition, has become indispensable to contact centers of all sizes. Even small contact centers are using voice prompters or call routers to improve the efficiency of call handling.

This service is the most popular connection point for eCommerce developers – the same should be said about service industry. Sales Order Processing provides your office, and remote sales workers with an intuitive web-based application for sales order taking. Sales Order Processing systems can be securely accessed over the Internet to enter sales orders for customers. Call Centers makes order taking faster, simpler and more accurate, and provides an application that can be rolled out to an expanding sales team.

Telephone order-entry and processing, also called call center order-taking is a fast growing aspect of contact center services. The Order Taking Agent for the Retail industry is pre-trained to take in-bound calls to make purchases. The Order Taking Agent can take credit card numbers, perform a match on name and address based on a U.S. database, and complete the purchase. The Shopping Agent and Order Taking Agent can be used together to offer a complete self-service solution for retail.

Contact Us : Call Centers India

Email : sales@callcentersindia.com

Phone : 206.384.4669

Use Auto Dialer Software And Generate Quality MLM Leads

Today in an economic situation which is pretty grim to say the least, people are looking at various options to generate some supplementary income to take care of the spiraling expenses that are literally going over the roof. In such a situation, one opportunity which is capturing the imagination of many people is the MLM business opportunity. This business opportunity is basically built on the concept of expanding the business volume by building a team. The turnover generated by the team is added to the individual team members’ account and he or she is given a volume incentive. It is a tough but extremely potential business. The main raw material for the growth of MLM is business is without doubt people. However, getting hold of the right people is indeed a tough job and it would not be possible to walk down the street and catch hold every passerby and ask him or her whether they are interested in earning some extra income. The more suave and effective way of doing it would be to take the help of a good auto dialer software which will help the person a lot in generating quality leads. This will help the person to build his team quickly and successfully and will aid the person’s growth in this highly lucrative but often very controversial business.

A good and efficient auto dialer software program is all that is needed for such MLM personnel. They can set up the software according to their requirement and let the software start dialing numbers on a random basis. The numbers can be procured from various database sources and the same can be saved in an excel of MS access database file. The auto dialer software can be connected to this database file. Once this is done, the software will pick up each and every number and will start dialing it, and convey the information. This information can also be pre-recorded and fed into the software. At the end of the day the software will generate a report of the numbers called. It also has the facility of tracking responses from the various potential MLM candidates and the same can be used for follow up and follow through.

The main advantage with this auto dialer software is that it is very cost effective and it can operate independently on its own and bypass the requirement of having a tele-marketing team for such activities. Hence, if you are a budding MLM entrepreneur and are on the lookout for some good automated software for taking care of your telemarketing needs for lead generation then without doubt the auto dialer software is one of best tools that you have under your disposal.

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Mississauga, Ontario — June 17, 2010

Phybridge Inc.,a leading provider of IP telephony infrastructure solutions, today announced that its UniPhyer is compliant with key IP Telephony solutions from Avaya, a leading global provider of business communications applications, systems and services.

The UniPhyer enables businesses to deploy IP Telephony easily with no network or business disruptions. The application is proven and validated by Avaya Labs to interoperate with the award-winning Avaya Communications Server 1000 and the Avaya Business Communications Manager 50 (BCM 50), designed for the SMB market.

?The game-changing UniPhyer is the only product in the market that provides power over Ethernet over a single cable. This allows businesses to save money, eliminate risks and provide unparalleled flexibility while they ready themselves to reap the benefits of IP telephony. IP telephony is the future for business communications, there?s no question. We are excited to be a catalyst to the adoption while eliminating local area network barriers,? says Steven Fair, EVP Phybridge.????

One of the companies benefiting from the interoperability of Phybridge and Avaya solutions is Mohawk College.

?????I initially deployed Nortel IP phones on the data network with many service issues. Discovered the Phybridge UniPhyer and the installation was slick, quick and professional.? said Shaunna Kaminsky, Telecommunications Analyst, Mohawk College ?There have been no service complaints and I continue to be impressed with the ease of additional Nortel IP phone installations. An exciting and effective solution moving towards a VoIP environment.?

Phybridge is a member of the Avaya DevConnect program?an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company?s investment in its network.

As a Gold member of the program, Phybridge is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure?speeding deployment of new applications and reducing both network complexity and implementation costs.

?Development partners like Phybridge Inc., are helping Avaya to bring their customers to the future of communications with much of the focus being on implementing the productivity enhancing Avaya applications ensuring a reliable converged network that handles both voice and data. ,? said Eric Rossman, vice president, developer relations, Avaya

About Phybridge Inc.

Phybridge?s mission is to bring practical innovations to market that provides customers and partners an easier way to deploy and manage their VoIP installs resulting in reduced total cost of ownership and enhanced return on investment. The award winning Phybridge UniPhyer allows for an optimized converged voice and data network; enabling the deployment of IP Telephony to be quick and easy with no network or business disruptions. This patent pending solution leverages existing telephony infrastructure to provide Ethernet, PoE and Quality of Service over a single pair with reach of over 1,200 feet. Complementing the existing data network, the UniPhyer allows customers to centrally converge with the data network while having a separate physical path for voice; reducing deployment and day two management complexities. With a UniPhyer infrastructure customers can realize the benefits of Avaya Communications Server 1000, BCM and Avaya IP phones with no compromise. Sectors such as education, healthcare, hospitality and government greatly benefit. For more information please visit http://www.phybridge.com.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

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Save Jobs And Money By installing Auto Dialer Software

We are living today in a very complex and tough economic situation, where job security and business security are almost non existent. The way business functions has seen a sea change. Competition is becoming so strong and intense that companies are happy to retain their existing customers and their current market share rather than going ahead to the next level. Survival is on the top of the agenda of all these companies and therefore they are always on the lookout for ways and means to cut down on costs. Sales and marketing expenses form a major part of expenses for any company and hence coming out with newer and more cost effective technologies is always on the top of the mind of many companies. One such technology which enables saving a lot of money is auto dialer software. In times of recession and reduced customer demand, the most important thing is to have the capacity to zero in on the right kind of customer profile who is interested in buying a product or service. There is no time or resources available for making dozens of calls before ending up with a prospective customer. The whole concept of cold calling on the telephone has undergone a sea change with the arrival of auto dialer software.

The very concept on which auto dialer software is built is on the presumption that sales and business in today’s tough economic scenario has to move fast. Prospects are very difficult to come by and as a business entrepreneur if you are late you are most likely to lose the prospect who is sure to be poached by your competitors. The concept of auto dialer software makes telemarketing sales or selling on the telephone not only profitable but also fun. In a normal situation a telemarketing staff would have made around 50 to 60 calls in an 8-hour shift. The same telemarketer with the help of auto dialer software will be easily able to make more than 150 calls. This will not only increase the chances of sales by almost 100% but also will be a great boost to the morale of the telemarketer.

Another advantage of this auto dialer software is the ease with which it can be installed and used. It does not require any downloading of fresh software because the whole thing comes in a ready-to-use format. Most of the auto dialer software are extremely affordable and costs as low as USD 2.25 per day. In a situation, when cost is a major constraint, this software is indeed a god send and it helps people to sell more to more people. It cuts down on wasted calls and increases the productivity of telemarketing staff apart from increasing their motivational levels.

How can I improve Performance of my Agents?

Are you worried that your agents keep waiting for next live contact? Are you facing legal penalties for non compliance with “Do Not Call Registry” and the “Telemarketing Dropped Call Law”? Do your agents fail to break deals because they did not call the customer as per scheduled? Are you unable to manage call records effectively? Still facing challenges to formulate an attractive incentive plan for your employees as you don’t have sufficient data? Think twice before you move forward! Can you really let your business suffer because of these issues?

If your answer is no, and if you really want to get rid of this issues for the benefit of your business, then you must posses a very intelligent device known as the Predictive Dialer System. It have already proved its worth and it is capable to do miracles for you. It will help you gain more profit from your client just by having this device, as it automatically guarantees high quality and better customer relation.

This Predictive Dialer System automatically dial multiple numbers, detects and manage voice mails, answering machines and facilitates live agents to interact with available customers, for you to make use of best resources available. It also takes care of updating the client data base with valuable information like reminders, call back details, fax requests, etc… and it also helps you in reporting and tracking detailed agent level data in an easy way.

In order to improve your agent’s performance you need to ensure that your agents don’t waste time leaving voice mails or attending to answering machines. Through Predictive Dialer System, you can make sure this happens as this devise automatically detects answering machines, leaves pre-recorded messages and updates your customer database accordingly. It only transfers a call to your agent when it finds a live contact. The second thing you need to do is to record all calls for quality assurance purposes. This advanced software records all calls and archives it for future reference. Additionally, you need to make sure that your agents adhere to prescheduled follow-ups whenever necessary. This is possible through PDS which enables your agents to put reminders and schedule calls. Predictive Dialer System will automatically dial the number as scheduled and pass it to your agent. And the most important part, this helps you gather accurate data, related to performance of your agents. Through which you can do trend analysis and understand the nerves of your business better than before.

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Seattle, WA — September 11, 2004

NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems and Contact Technologies, a leading contact center solutions provider today announced that Contact Technologies will be providing NextWest NextContact contact center solutions and the NextWest PCXi IP-based PBX to small to midsize enterprises (SMEs) in 7 western states including, Alaska, Idaho, Nevada, Northern California, Montana, Oregon, and Washington.

?NextWest allows us to offer the advantages of an integrated IP-based phone system with predictive dialing, and remote access by agents in multiple locations at cost effective pricing for SME customers.? said Steve Schneider, COO/CFO of Contact Technologies

?We are extremely pleased to welcome Contact Technologies as a valued contact center partner for the northwestern U.S. area,? said Gregory Gonzales, NextWest director of channel development. ?Our integrated solution delivers a Fortune 500 list of features with pricing aimed at the small to midsize market.?

The NextWest PCXi PBX and NextContact Contact Center software provide the capabilities of PBX, VoIP, Automatic Call Distribution, Fax on Demand, Email and predictive dialing in a single solution, eliminating the complexity and expense of having to use multiple vendors to meet PBX and contact center requirements.

?We decided to go with the NextWest solution because it provided all the features of a phone switch and every benefit of a full-fledged contact center without the need to use third party products, which other vendors such as Avaya and Nortel required us to do,? Schneider said.

?Because we eliminate complex multi-vendor integration and enable distributed traditional or VoIP contact centers, we make it possible for our customers to enhance performance and reduce costs over traditional vendors,? said Richard De Soto, NextWest chief marketing and sales officer.

About NextWest, Inc.

NextWest, Inc. is a leading manufacturer of IP-based business telecommunications and contact center systems. The company?s fully-integrated, IP and converged communications systems help small to mid-sized enterprises, government agencies and other organizations to meet their changing telecommunications needs. With cost-effective solutions that are flexible, scalable, reliable and easy to manage, NextWest delivers uncompromising quality and features resulting in fast and quantifiable ROI. NextWest makes it possible for enterprises to build their phone systems around their business, rather than their business around their phone system.

NextWest, Inc. is headquartered in Tucson, Arizona, with offices in Dallas, TX and Los Angeles CA. For more information about NextWest business phone systems and contact center solutions please call 1-877-446-6398 or visit our web site at http://www.nextwest.com

About Contact Technologies, Inc.

Contact Technologies is a full service solution provider specializing in providing contact center systems, outsourced contact center services and transport services from Local and Long Distance carriers. Contact Technologies has stepped away from the traditional call center market providing solutions for companies looking for solutions to lead generation, customer service and other customer touch activities. Contact Technologies provides systems and services for organizations with as few as 4 seats to enterprise level call centers. Contact Technologies and our partners provide the best ?total solution? value in customer contact technology, customized contact center software, and carrier services. Our solutions include best of industry products for inbound and outbound calling, telephony, predictive dialing, IVR, ACD, call recording, scripting, e-mail, fax, and the web-enabled agent. Contact Technologies is headquartered in Tigard, Oregon.

For more information please call 1- 503-624-9725 or visit our web site at http://www.contacttech.com.

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Related Contact Center Software Press Releases

Finding the Best Auto Dialer Service

Though there are dozens of models of auto dialer service available in the market, choosing the right model could be a difficult and challenging task. The best way to do it would be to closely analyze your requirements and go for a system that suits your specific requirement and preference. Investing in a system that is highly advanced and sophisticated but which does not meet your requirement would be a total waste of money and resources. 
Hence, it would be better to see a live demonstration of the software before you actually buy it. You should also try and ask the question to yourself, whether you actually need this system for your business or not. However, if you are the kind of a business man who is in tune with modern technologies and would like to put them to use for better management of your human and other resources, then you should go in for a model of auto dialer service that specifically suits your need.
The concept of auto dialer service is very good because it revolves around the philosophy of making better use of your employees’ time so that they are able to perform more efficiently and effectively. Before the arrival of this auto dialer service in the market, all outbound calls were made by call center executives manually, using a landline or a cell phone. This concept might have worked initially but as business gradually grew and more and more customers came into the fold, the manual environment was no longer feasible or competitive. This resulted in the need for a better technology and the gap was filled with this auto dialer service system.
The software has a lot of features and benefits and some of them include auto dialer system, sending of messages to cell phones or pagers, artificial intelligence which ensures voice recognition, etc. The concept of voice recognition is indeed very unique because it enables the software to distinguish between live calls and recorded messages. Once there is a recorded message, the software automatically skips the number and goes to the next number when it is set on auto dialer mode. 
It also has other benefits like capability to generate customer specific reports on a periodical basis, depending on various parameters, rescheduling of calls, redialing after a time gap, etc. On the whole, it plays a major role in ensuring better productivity and efficiency of the entire call center team and makes there job easier.
However, as discussed above, the efficiency or otherwise of the auto dialer service would depend entirely on your purchasing the right model which will specifically suit your needs and purposes.

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L?vis, Qu?bec — September 20, 2010

Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, today announced it has been selected by Avaya Inc., a global leader in enterprise communications systems, software and services, for membership in the Avaya DevConnect program.

Novo Technologies is the developer of NovoLog, a call recording solution for quality monitoring and compliance applications. As a result, companies can significantly improve call quality provided by their agents, meet their regulatory compliance obligations, and dramatically shorten dispute resolution times.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies ? including IP telephony, contact centers and mobility applications ? helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

?This investment in the DevConnect Program shows our commitment to broaden our relationship with Avaya, and will help us to advance our best-of-breed integration strategy with active call recording as we continue to support our customers in achieving the maximum return on their communications infrastructure investment,? said Danny Blouin, Vice-President -Sales & Marketing at Novo. ?We are now able to rapidly deploy full-time or on-demand recording solutions that have richer call information capture so businesses can quickly realize a benefit to their bottom line.?

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

?Development partners like Novo are helping Avaya?s customers achieve high levels of success in the communications infrastructure marketplace,? said Eric Rossman, vice president, developer relations, Avaya. ?We are delighted to be working closely with innovative software suppliers like Novo that get the most out of our solutions.?

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership ? Registered, Gold and Platinum ? each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Novo Technologies is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at http://www.avaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Novo Technologies

Novo is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions thus providing their clientele with the best customer experience. For the last 15 years, Novo Technologies has experienced remarkable growth and its solutions are implemented in contact centers of all sizes coming from a variety of industries in North America. For more information about Novo Technologies, please visit http://www.novotechnologies.com.

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Related Avaya Contact Center Press Releases

Richmond Hill, Ontario — October 5, 2006

Esnatech, a developer of unified communication solutions, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.

Esnatech is the developer of the Telephony Office-LinX unified communications platform, an application family that delivers real-time messaging, presence and mobility solutions to small and mid-size enterprises.

The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies ? including IP telephony, contact centers and mobility applications ? helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

?Membership in Avaya?s developer community will help us build both our brand and our business by serving customers more efficiently and effectively under a very recognizable and trusted developer program,? said Mohammad Nezarati, CEO of Esnatech. ?Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to reduce network complexity, improve product quality and reliability, and speed time to deployment so businesses can quickly realize a benefit to their bottom line.?

The Avaya DeveloperConnection program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES)?a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.

?With the involvement of companies like Esnatech, our Avaya developer community has become a catalyst for rapid innovation ? creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,? said Eric Rossman, vice president, developer relations and technical alliances, Avaya. ?We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.?

As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are four levels of membership ? Registered, Innovator, Premier and Strategic ? each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Higher-level Innovator, Premier and Strategic members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Esnatech is an Innovator member of the Avaya DeveloperConnection program.

Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500?. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com.

About Esnatech

Founded in 1989, Esnatech?s mission is to provide communication solutions that are simply the best way to communicate! Esnatech solutions empower organizations by giving them the flexibility to conduct business at any time, from anywhere, so they can manage the information they need, when they need it. Esnatech markets and distributes their products through OEM and VAR partners in 28 countries worldwide.

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