Compare Call Center Software

L?vis, Qu?bec — September 20, 2010

Novo Technologies, a leading innovator and supplier of flexible, cost-effective and adaptable call recording solutions, today announced it has been selected by Avaya Inc., a global leader in enterprise communications systems, software and services, for membership in the Avaya DevConnect program.

Novo Technologies is the developer of NovoLog, a call recording solution for quality monitoring and compliance applications. As a result, companies can significantly improve call quality provided by their agents, meet their regulatory compliance obligations, and dramatically shorten dispute resolution times.

The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies ? including IP telephony, contact centers and mobility applications ? helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.

?This investment in the DevConnect Program shows our commitment to broaden our relationship with Avaya, and will help us to advance our best-of-breed integration strategy with active call recording as we continue to support our customers in achieving the maximum return on their communications infrastructure investment,? said Danny Blouin, Vice-President -Sales & Marketing at Novo. ?We are now able to rapidly deploy full-time or on-demand recording solutions that have richer call information capture so businesses can quickly realize a benefit to their bottom line.?

The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.

?Development partners like Novo are helping Avaya?s customers achieve high levels of success in the communications infrastructure marketplace,? said Eric Rossman, vice president, developer relations, Avaya. ?We are delighted to be working closely with innovative software suppliers like Novo that get the most out of our solutions.?

As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership ? Registered, Gold and Platinum ? each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Novo Technologies is a Gold member of the Avaya DevConnect program.

Membership information and a listing of solutions developed and tested under the DevConnect program are available at http://www.avaya.com/devconnect.

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit http://www.avaya.com. For more information on the Avaya DevConnect program, visit http://www.avaya.com/devconnect.

About Novo Technologies

Novo is dedicated to help organizations to proactively and effectively capture and manage corporate transactional content. Consequently, organizations are able to extract business intelligence from customer interactions thus providing their clientele with the best customer experience. For the last 15 years, Novo Technologies has experienced remarkable growth and its solutions are implemented in contact centers of all sizes coming from a variety of industries in North America. For more information about Novo Technologies, please visit http://www.novotechnologies.com.

###

Related Avaya Contact Center Press Releases