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Houston, Texas — August 23, 2011

Houston maritime attorneys Kurt Arnold and Jason Itkin today applauded an initiative to reduce deaths and injuries in the commercial shrimping industry by providing customized safety classes and training for Gulf shrimpers.

The program is the result of a partnership between the University of Texas Southwest Center for Agricultural Health, Injury Prevention and Education and the U.S. Coast Guard.

?We were gratified to learn of this partnership that is aimed at seeking ways to stem the tide of accidents and injuries among Gulf shrimp boat workers,? said Arnold, a founding partner of Arnold & Itkin LLP and an experienced Houston maritime accident attorney.

?We hope all Gulf shrimping firms will seek out this additional education and training for their working crews and managers,? Arnold said.

A study by the Southwest Center found that shrimping is the most dangerous job in commercial fishing. The Southwest Center?s director, Dr. Jeffrey Levin, reported drowning and becoming caught in machinery as the top two causes of commercial fishing deaths.

The program has reached about 500 of the several thousand Gulf shrimp fishermen as of late July, according to the Associated Press.

?As maritime attorneys, we see the disabling injuries that are all too common among shrimpers and commercial fishermen of all kinds, as well as among other maritime crews,? said Itkin, a veteran Houston maritime injury lawyer and Arnold & Itkin LLP founding partner.

?Clearer communication and additional training is certain to be helpful. We applaud the partnership of the Southwest Center and the Coast Guard, and the initiative of those shrimpers who have already participated in the new program,? Itkin said.

Unfortunately, too many injuries and deaths on fishing boats are not the result of employee conduct but, rather, the result of boat owners? and employers? recklessness and negligence, Arnold said.

?When workers are injured because of negligence or recklessness, they or their families need to act quickly to contact attorneys who are well versed in maritime law, the Jones Act and other avenues for securing proper compensation for the costs, pain and suffering that catastrophic injuries entail,? Arnold said.

About Arnold & Itkin LLP

The maritime lawyers at Arnold & Itkin LLP, a Houston personal injury law firm, understand the complexities and legalities of maritime law and have a successful track record of verdicts and settlements in favor of maritime workers.

The law firm provides legal guidance on all aspects of maritime law and the benefits that offshore workers are entitled to under the Jones Act, the Death on the High Seas Act, the principle of maintenance and cure, or the Longshore and Harbor Workers? Compensation Act. Additionally, the firm features accident lawyers, investigators and financial advisors to assist Texas offshore workers, Gulf Coast commercial fishermen or other persons and businesses impact by the Gulf Coast oil spill.

Arnold & Itkin LLP handles maritime claims at port cities along the Gulf Coast in Texas, Louisiana, Mississippi and Alabama. The firm can be contacted toll free at (877) 398-4972 or through its online form.

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2nd Global ContactForum 2011 Kelly Burke, Directora de Procesos de Negocio de Aspect.

CCNG Summer Social event in Tampa, FL – June 18, 2009 CCNG with sponsors Verint and Aspect Software along with local association chapters SOCAP, ATA, HDI and ICSA collaborate to bring out over 200 Atlanta area contact center / customer care professionals for a fun social evening of peer networking.CCNG produces online programs and face-to-face networking events that highlight members Best Practices for contact center and customer care professionals. For details, visit www.ccng.com OR connect with CCNG members at – www.linkedin.com
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Centennial, Colorado — November 20, 2007

Imagine Technologies, Inc, announced today that it has been named a Platinum BusinessPartner by Avaya Inc., a leading global provider of business communications applications, software and services. The Platinum certification is the highest Avaya offers. It indicates that the Imagine team has developed the comprehensive skills needed to help today?s businesses transform their operations with Internet protocol IP telephony and reap the benefits of new Intelligent Communications applications.

Imagine Technologies sells Avaya business communications systems, design and implementation services to businesses in several Mid-western states. The company has consistently received top honors from Avaya, including BusinessPartner of the Year 2005, and Avaya Small Business Expert in 2006 and 2007.

In recognition of the multivendor nature of today?s business networks, Avaya Platinum partners earn their status not only by certifying staff members in the operation of Avaya systems and software, but also in the operation of solutions offered by other major information technology vendors. In addition, Platinum partner companies must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.

?Avaya?s BusinessPartner certification program helps us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support,? said Ken Archer, vice president, North America Channels, Avaya. ?We are very pleased that Imagine Technologies has aligned with Avaya to provide the expertise in intelligent communications to customers to help us extend our reach and deliver the kinds of complete, end-to-end solutions that meet the challenges businesses and organizations face today.?

Aspen Skiing Company leverages Avaya technology for new ski resort:

One of the customers benefiting from Imagine Technologies? relationship with Avaya is Aspen Skiing Company, who has relied on Avaya technology to service the resorts it owns for almost two decades. ?One extraordinary benefit of the Avaya equipment is the ability to leverage our existing systems while implementing leading-edge IP and hospitality functionality in growth areas such as our new Base Village development in Snowmass Village. IP Telephony, trunking and remote softphone tools will greatly benefit our guests and staff while maintaining the reliable, secure communications we?ve come to expect,? said Paul Major, CIO of Aspen Skiing Company. ?The superior support and valuable expertise delivered by the Imagine team enabled the ASC IT organization to deploy fully integrated voice systems in a very rapid fashion.

About Imagine Technologies, Inc.:

Imagine Technologies offers a complete portfolio of IP Telephony and Unified Communications solutions that include hardware/software design, integration engineering, project management and implementation services. As an Avaya Platinum BusinessPartner and Small Business Expert, the Imagine team provides the necessary expertise to help our clients bridge the gap between their telecommunications and data networks. We specialize in addressing the needs of small to mid-sized businesses with their unique communication challenges.

http://imaginetechnologiesinc.com

About Avaya:

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500?, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com.

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MPG is a Super Virtual Services Corporation providing a work-at-home business opportunity to fit the needs of your lifestyle, while ensuring that your success is our #1 priority.
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Man calls Black-yBerry for help with his device. Will he get the help he needs, or not? Disclaimer: This video was made for wholly parodic purposes, and should not be taken seriously. Thank you.
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Offshore multilingual Spanish, French call center India

Last year, after realizing the benefits of providing contact center, many companies use is responsible for deals to increase sales and expand their business. It ‘important to call the service providers are well versed in the language of the customer to meet their needs. If players do not know their customers such language to feel insignificant and their problems are still unsolved. The customer feels completely the losses, because he is able to express his needs.

Multilingual call center like Spanish call center and French call center at one place is one of a number of call center executives, because of their influence on other normal call centers. They are better in that they have the capacity to serve their customers in different countries and different languages.

Multilingual BPOS increases the efficiency of call center for entrepreneurs are able to work with machines and even with the same representatives. At the start of the call center operations in a language register, but with time and facilities, these centers have begun deals in other languages for Spanish call center and French call center. They were named Best BPO multilingual.

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Multilingual call centers as its name implies, serve customers in different languages thanks to an excellent round the clock hours of work. Many countries want to outsource provides international call centers, but cannot due to the limitations of language. Multilingual call centers provide customized offerings to solve specific problems. These deals are available in several languages other than English and mother tongue.

The offers are usually send in a various language; even so the technology remains to be the same. Managers are usually exactly the same. Therefore, multilingual call centers are definitely much more competitive in the market to get these offers in the same language only.

Multilingual call center can be added to the bid, including processing mail, offers to customers, lead generation and distribution of lead in some cases, translation of documents. Service quality is the need of the hour. Call centers are better quality customer service to serve customers in different languages like for Spanish call center and French call center and supports all types of activities required of them.

BPO increase the effectiveness of multilingual call center (for example Spanish call center and French call center) and margins of profit for these people. These are contacted by companies because of their own low priced and high income. Customers get the offers started to want them back again.

Changing demographics of the Hispanic population in the United States has led to the Spanish telemarketing services inbound telemarketing offers and Spanish. Hispanic direct marketing / promotional offers can take care of your organization, sales and communication in this society. These offers include a troubleshooting aid office offers Internet sales offers and provides order entry, customer, offer education, etc.

These offerings provide input and output to customers, but also throughout the day. In this way, customers are happy call center and get an option to expand further. BPO centers still preferred by companies because they help reduce the cost of operations significantly. Call centers, companies can spend more time on their core business, without being extended on its core business of the league.

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Mountain View, CA — May 18, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software for in-house or on-demand deployment, announced today that eGain Service? 7, the company?s pioneering software suite for customer interaction and knowledge management, received the #1 rating in Patricia Seybold Group?s Bull?s Eye Report on Knowledge Management for Cross-Channel Cross-Lifecycle Customer Service. The report was based on an in-depth analysis of 7 customer service software solutions, using a composite evaluation framework that included 9 criteria: knowledgebase organization and structure, content model, support for external content, metadata for findability, metadata for management, search, navigation, process management and samples.

?We conducted a rigorous, framework-based evaluation of 7 select software offerings that provide knowledge management capabilities for cross-channel, cross-lifecycle customer service,? said Mitchell Kramer, SVP and Senior Analyst of the Patricia Seybold Group. ?eGain Service 7 earned the top score for knowledge management, in addition to the best scores for analytics, architecture and overall customer service capabilities.?

?eGain has been a leader in knowledge management through our acquisition of KM pioneer, Inference Corporation, several years ago,? said Ashu Roy, CEO of eGain. ?We have since evolved our solution in partnership with leading global customers. We are glad to get recognized for this effort through continued customer adoption and a top rating from Patricia Seybold Group, a leading analyst firm.?

The most mature, proven and flexible solution for knowledge management and access for contact centers, helpdesks and self-service, eGain KnowledgeAgent? and eGain SelfService? provide:

·Comprehensive capabilities for adaptive content creation, workflow and content performance management

·Adaptive access to content including FAQ, search, folder-browse, guided help and virtual agent access that dramatically increases self-service adoption across a wide range of internal users and customers.

Additional information on eGain?s knowledge management solutions for contact center and helpdesk agents, and web self-service can be found at:

http://www.egain.com/products/knowledge_management.asp


http://www.egain.com/products/web_self-service.asp

Seybold Group?s Bull?s Eye research reports are available at http://www.psgroup.com.

About eGain

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping customer service organizations, help desks and e-business operations achieve and sustain service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7?, the company’s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company’s offices: United States: 800-821-4358; London: 1753-464646; Tokyo: 3-5778-7590.

eGain Media Contact

Karen Thrash eGain Communications Corp.Tel: 650-230-7528Email: pr@egain.com

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Call Center Dress Code ? Exhibiting Your Professionalism

Life at a call center has a great glamor which is often reflected with the dress code that the professionals carry. It is always a good feeling to observe an employee who carries their professional attire in a pleasant manner. Especially, organizations that plan will definitely try to have a clear view about the professionalism that a particular contact center is adhering. Therefore, it is extremely vital to follow an ethical dress code that builds the rapport of the organization, you are working for.

The appearance of trusted business professional reflects the work culture of any contact center. In this aspect, a more formal dress code is essential for your employees. For men it is always a best way to dress in a formal way. The formal dress code such as khakis, chinos, dockers or fashion jeans or pants of any kind, long-sleeved button-down shirts or neatly pressed polo shirts, etc. are some of the best options. In addition to this, a belt, pair of formal leather shoes with dark color socks become a better combo with formal dress codes. If an employee holds a senior management position, it is advisable for him to add a tie to his formal attire. This brings more glamor to the working style. Smart casual are also followed by many employees in the BPO industry. It is seen that many call centers have implemented the policy of offering smart casual dress codes to save time that is generally spent on managing a formal dress.

As a call center follows western culture, it is recommended that women prefer to carry out their professional dressing with trousers and pants with shirts without any print upon it. Smart casual include a tailored trousers, jumper, blouse, sweater, cardigan with a smart skirt, dress etc. are some of the best in their category. A good casual dress for ladies is always complimented with shoes, flats, low heel boots, watches, good hairstyle, accessories (watch, bracelet, and earring). Women should avoid exhibiting too much skin and tight clothing for better. In accessories, it is seen that use of plain pendent, simple chain and pearl can add more elegance to a lady who dresses casually.

Normally, a call center industry doesn’t follow much of the hard-core formal dress codes. It is because employees can work better when they are allowed to dress comfortably. But professionally, a dress code develops a presentable atmosphere for corporate employees and helps to create and positive moral for the call center. The ethical dress code for call center services can create goodwill for a client who can visit your organization, surprisingly.

Philadelphia, PA — August 23, 2011

During National Health Center Week, August 7-13, the US Department of Health and Human Services announced $ 28.8 million in grants to 67 community health center programs across the nation, including one that will develop a new health center in Eastern North Philadelphia through a partnership between Public Health Management Corporation (PHMC) and Congreso de Latinos Unidos (Congreso). Through this new venture, PHMC and Congreso will work together to address health care access barriers faced by low-income residents of the area surrounding the new health center, to be located at 216 West Somerset Street in the 19133 zip code of Philadelphia. This is a significant expansion of the services PHMC already provides, including its work as the Health Care for the Homeless grantee in Philadelphia, as well as the services that Congreso has provided this underserved community for more than 34 years. ?We?re thrilled to work with Congreso and PHMC?s affiliate, National Nursing Centers Consortium, to serve a community that faces significant barriers to health care access,? says PHMC president and CEO Richard J. Cohen. ?This new health center will ensure comprehensive, culturally appropriate health care.?

Currently, Congreso serves 15,000 low-income people in the surrounding area through education, employment assistance and health promotion. The area of the new community health center site has been classified a Medically Underserved Area by US Department of Health and Human Services, Health Resources and Services Administration. Twenty percent of the residents are uninsured and 54% live below the poverty line, while 82% have incomes under 200% of the federal poverty level. ?Congreso?s ability to augment our health services by now providing primary care services has a direct impact on our efforts to overcome educational and employment barriers,? says Congreso President and CEO Cynthia Figueroa. ?This was the missing component of our comprehensive health services, which include a family planning clinic, teen pregnancy and parenting programs, nutrition, childhood obesity, HIV/AIDS supportive services, and behavioral health options, amongst others.? Area residents suffer greater than average health disparities compared with those in other Philadelphia neighborhoods, including higher rates of obesity, diabetes, hypertension, teen births, late prenatal care, poor birth outcomes, child and adult asthma and depression.

Since 2009, Congreso has organized a community advisory board whose purpose was to plan the health center, making recommendations on hours of operation, community outreach, and other aspects that would ensure access. Advisory Board Member Jose Gonzalez shared, ?I’m so happy because there are so many people in this community that need to seek medical care and need their medications and can’t get help anywhere…our community will be very happy when Congreso has a health center.”

Presently, the city of Philadelphia?s health centers reach an estimated 49% of the area?s low income residents, leaving more than 116,000 people without access to affordable, quality, timely care. The new center will reach an estimated 3,000 patients per year, provide both primary care and behavioral health care in an integrated model, and ensure patients also benefit from the many education, employment, and other social services already provided by Congreso, PHMC and the agencies? many partners throughout the area.

Currently, PHMC?s Federally Qualified Health Centers serve diverse and often vulnerable populations, including the homeless, persons with HIV/AIDs, and people living in public housing. Three PHMC health centers, PHMC Health Connection, Rising Sun Health Center, and Mary Howard Health Center recently gained national recognition from the National Committee for Quality Assurance by receiving the designation of Patient-Centered Medical Homes.

About PHMC

Public Health Management Corporation (PHMC) is a nonprofit public health institute that creates and sustains healthier communities. PHMC uses best practices to improve community health through direct service, partnership, innovation, policy, research, technical assistance and a prepared workforce. PHMC has served the region since 1972. For more information on PHMC, visit http://www.phmc.org

About Congreso de Latinos Unidos

Founded in 1977, Congreso?s vision is to transform the lives of Latinos in Eastern North Philadelphia, by moving them up the economic ladder and, ultimately, out of poverty. The agency accomplishes this by assisting clients in achieving education credentials and employment, while providing support to remove social and health barriers and emphasizing cultural identity. Congreso served more than 15,000 individuals in FY11 through its education, employment, health and safety programs.

Contact:

Nikki Reen, 267.295.3859 or nreen(at)phmc(dot)org

Yvette Nunez, 267.241.9361 or nunezy(at)congreso(dot)net

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Call Center Technology for Client Satisfaction

Clients and companies alike depend on contact centers for the management of huge components of their business operations. Companies use call centers as their resource to serve customers by answering questions, taking orders, scheduling repairs, upselling and processing purchases. These client demands require call centers to come up with state-of-the-art call center technology.

With customer base becoming more tech-savvy, communication technology like the internet, telephone, email and SMS become amazingly prevalent, there has been a strong call for call centers to leverage on these innovations and come up with their call center technology that they can use to serve their client fully.

The growing needs of businesses have required the significance of using innovative technologies. It has become really necessary for providers of both outbound and inbound call center service to embrace extraordinary techniques to manage calls in a way that is efficient. These providers are expected to make sure that they answer calls properly and promptly. All these responsibilities bring out the importance of possessing reliable call center technology.

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These technologies allow call centers to improve their efficiency in partnering with clients. To make communication more effective, computer telephony integration (CTI) comes into the picture. This call center technology is intended to integrate several communication means in a single platform. As there is an expansion from voice to integrate web, fax and email, the CTI definition has also expanded to incorporate all contact channels of customers with computer systems.

Unified communications among call center agents is also important so they will receive customer queries from a separate media contact and have them in their computer screen in an integrated format. This manner makes queries addressed in a shorter time and increases first-contact resolution and productivity.

Call center solutions of today provide predictive dialers which allow longer agent-client interaction. With these solutions, agents can communicate with clients and customers effectively, thus giving them maximum satisfaction. These solutions have the capability to make a call transfer to an agent when an active voice gets in. It is also capable of tracking the agents who are on duty.

Moreover, the customer relationship management (CRM) solution offers accurate and timely information to clients. It helps in improving productivity level by developing top-level customer relationship while assuring quality feedback. The CRM software works in maintaining significant call center database. It delivers services like contact management, call history keeping, appointment and date setting and data export or import.

Call center technology has been proven to play a major role in call center operations as call centers have been regarded as the main source to reach potential customers.

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