Compare Call Center Software

Dentro del marco del Customer ContactForum, Alestra, Aspect y Unigate anunciaron una alianza estratégica para ofrecer al mercado una solución de Contact Center en la “nube”, para maximizar la eficiencia y la efectividad de los procesos de negocio. Escuche de voz de los directivos de estas empresas la propuesta que hacen al mercado de Centros de Contacto en México.

Offshore Telemarketing : Easy way to business communications

Telemarketing is an excellent tool for a business to reach targeted markets quickly and efficiently. An outbound call center is necessary for business to reach many customers easily. Outbound call center agents however need proper training to ensure that your messages are transferred to the consumers clearly.

Telemarketing call centers are able to provide a number of telemarketing services designed to meet a specific client’s needs. Listed blow are the example of some services provided by telemarketing call centers:

*      Appointment Setting

*      Lead Generation/Qualification

*      Phone Sales

*      Seminar Registration

*      List Cleaning/Database Update

*      Market Research & Surveys

*      Direct Mail Follow-up

*      Up-selling/Cross-selling

*      Product Promotion

*      Debt Collection Services

Telemarketing provides immediate feedback from customers and allowing immediate response to customer’s needs. In recent time, telemarketer is the backbone of the telemarketing industry. Although automated telemarketing systems can perform some of the telemarketing services a business may need (such as giving out recorded message, information or recording an address for mailing). The person voice provided by an individual telemarketer allows communication with customers and prospects from Call Centers every day.

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When telemarketing involves the sale of a service or product, it is considered telesales. A telemarketer must learn how to be persuasive, while remaining friendly. A good telesales/telemarketer is an asset to any company.

Offshore telemarketing services is one of the key services offered by most of the call centers. Telemarketing services can help you in building leads, customer databases and also help you in finding new customers and business .

When global companies outsource telemarketing to Indian, they benefited from significantly lower costs, proven process quality and access to a trained, computer-literate, college-educated workforce with good presentation and communication skills.

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Speaks clearly and intelligibly and Listens well.

Speaks in a smooth and fluid manner, without halting or stumbling over the words.

Smiles while talking (a smile can be heard over the phone – it’s true, try it).

Knows the specifics of his or her company’s product or service.

Communicates, connecting with the customer or prospect .

Can handle questions easily.

Outbound telemarketing utilizes call centers are used by a business to increase sales and create a larger customer base. With any type of outbound calling, the telemarketer generates the call to the prospective customer from the telemarketing call center. It is a very successful and effective way for a business to find new customers and easy way to business communications.

This explains how to configure the SIP channels. (For more information contact www.tvtworld.com)
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Chelmsford, Mass. (Vocus) November 6, 2007

Aspect Software, Inc., the world?s largest company focused solely on the contact center, today announced the company has continued to improve its ranking on the 2007 Software 500 list of the world?s largest software and services providers. Aspect Software once again placed among the top 100 companies on the list at number 76 overall, moving up from 82 in 2006 and 144 in 2005.

?Competition within the software industry continues to be fierce, and we believe that our ability to listen to our customers and extend our product offerings with the introduction of PerformanceEdge? and Aspect? Unified IP? has helped us differentiate ourselves, which is contributing to our higher ranking,? said Jim Foy, president and chief executive officer at Aspect Software. ?Through our climb up the list, we?ve established ourselves as one of the major players in the contact center market and the greater software industry. As the contact center plays an increasingly larger role in helping companies achieve their business objectives, we expect that our more than 30 years of experience in this space helping companies improve their customer service, collections and telemarketing processes will allow Aspect Software to continue to grow and improve our position on the Software 500 list.?

The Software 500 is a reflection of the overall software and services industry and provides a benchmark of growth by segment in the market.

?The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year,? says John P. Desmond, editor of Software Magazine and Softwaremag.com. ?The Software 500 helps CIOs, senior IT managers and IT staff research and create the short list of business partners. It is a quick reference of vendor viability, which is content of value.?

The Software 500 ranking is based on total worldwide software and service revenue for 2006. This includes revenues from software licenses, maintenance and support, training and software-related services and consulting. Suppliers are not ranked on their total corporate revenue, since many have other lines of business, such as hardware. The financial information was gathered by a survey prepared by King Content Co., as well as from public documents. The Software 500 list is posted at http://www.softwaremag.com.

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world?s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Aspect Software

Aspect Software, Inc. founded the contact center industry and is now the world?s largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its pioneering Unified IP? Contact Center product line reduces complexity by uniting automated call distribution (ACD), predictive dialing, voice portal, email management, web chat and collaboration, and recording and quality management to provide consolidated administration, routing, reporting and workflow. PerformanceEdge?, the industry?s first fully synchronized contact center optimization suite combines workforce management, recording and quality management, performance management, campaign management, and coaching and eLearning applications. And, the company?s trusted Signature product line delivers reliable best of breed ACD, predictive dialing, CTI and Voice Portal capabilities. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit http://www.aspect.com.

Aspect, PerformanceEdge, Unified IP, and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

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Release Date: 25 April 2008 Genre: Action Run Time: 148 Mins Starring: Akshay Kumar, Saif Ali Khan, Kareena Kapoor & Anil Kapoor Lyrics: Piyush Mishra, Vishal, Anvita Dutt Guptan, Kausar Munir Music: Vishal & Shekhar Producer: Aditya Chopra Director: Vijay Krishna Acharya SYNOPSIS: What happens when you throw two guys who hate each other together… A cool call center executive Jimmy Cliff (Saif Ali Khan), a desi wannabe gangster Bachchan Pande (Akshay Kumar) add for good measure a beautiful girl Pooja (Kareena Kapoor) who can’t be trusted… on a journey across spectacular India… a journey which will alter the course of their lives in more ways than one… a journey where even enemies need to trust each other if they want to stay alive… Trouble is, in this world no one can be trusted ever! And to top it all there is the evil eye of Bhaiyyaji (Anil Kapoor – Slumdog Millionaire & 24)… a maverick gangster who enjoys killing people as much as he enjoys learning to speak English… What you get is… TASHAN
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This is a very rare event, where a Girl wants to have her head shaved while completely sober. I guess this is what happens when you work at a call center for too long. If you like please leave a comment and share with your friends
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Virtual contact center makes life easier

With 3CLogic’s virtual contact center deployed on Amazon Web Services, merchants and business owners can not only expand their businesses but also provide exceptional customer and technical support. With their hosted , 3CLogic provides web based call center functionality at a reasonable price. 3Clogic’s contact center software allows merchants and business owners to be able to deploy the software within a matter of hours, eliminating timely setbacks and equipment costs. Due to the fact that the contact center is hosted in the cloud, business owners can hire remote agents to run their call center. This means that their agents can be located anywhere in the world and all work together on the same campaign or different campaigns and still be part of the same call center.

3Clogic understands the needs for businesses to grow and expand, the 3clogic contact center software is highly scalable and customizable. These provide full functionality to merchants and business owners to grow at their own pace. With features such as the and , businesses owners can cut down on costs as well as more efficiently manage their time making calls to leads. All it takes is a simple upload of lead’s phone numbers, a time set to call, and the VoIP dialer takes care of the rest! This is more beneficial than traditional call centers because instead of your agents taking precious time to dial phone numbers manually, they can be auto dialed and connected in a matter of seconds.

Unlike traditional call centers, the 3clogic call center solutions are hosted in the cloud to ensure quality performance and reduce costs. Traditional call centers require expensive infrastructures as well as costly down times. Having in the cloud means no pricey infrastructure costs and no losing business during downtimes. In today’s ever changing era, are just too convenient and affordable to pass up.

3Clogic’s solutions are hosted on Amazon Cloud and are extremely efficient as they eliminate the need for traditional systems and hardware. With features such as the , auto dialer, inbound solution and outbound solution, and real time reports, businesses can take full advantage of the 3Clogic call center solutions to further expand their business while reducing costs.

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SAN JOSE, CA; MOUNTAIN VIEW, CA — July 1, 2005

Aspect Communications Corporation (Nasdaq: ASPT), a leading provider of enterprise customer contact solutions, and eGain Communications Corp. (OTC: EGAN.OB), provider of the industry?s top-rated* software suite for eService, today announced that Aspect has validated eGain? Mail, an integral part of eGain Service? version 7, on Aspect® Uniphi Suite version 6.1, the latest release of Aspect?s applications convergence platform for contact centers. Customers can use eGain?s solution in an Aspect Uniphi Suite environment to integrate e-mail-based customer care into their contact centers.

?Contact centers using eGain Mail with Aspect Uniphi Suite can provide a consistent quality of customer service across e-mail, voice, Web and other Aspect-supported communication channels, ? said Brian Gentile, senior vice president and chief marketing officer at Aspect. ?Open standards-based solutions, such as these products from Aspect and eGain, offer businesses flexibility by enabling them to add multichannel capabilities to improve their customer interactions.?

?Our combined technologies can help companies differentiate themselves with the ability to respond promptly and professionally to customer inquiries, every time?regardless of media channel,? said Ashu Roy, chief executive officer of eGain. ?eGain Mail and Aspect Uniphi Suite together produce a blended multichannel environment that ensures all communications are routed to the agents most appropriately skilled to resolve them satisfactorily.?

Aspect Uniphi Suite provides businesses with the tools for managing multiple channels of customer communications in an integrated, more effective, less-labor intensive manner. The software offers the flexibility and functionality of ACD, CTI and IVR applications on a single, centrally administered, switch-agnostic platform.

eGain Mail helps companies manage large volumes of customer communications swiftly and effectively by automatically acknowledging and responding to e-mails received and recommending optimal answers for agents to use in replying to customer inquiries.

The integration of Aspect Uniphi Suite and eGain Mail is based on industry-standard Web Services interfaces supported by both Aspect and eGain. The integration allows multichannel agents using Aspect Uniphi Suite to access eGain?s centralized knowledge base and offers easy-to-use administrative features.

About eGain Communications

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. Twenty-four of the fifty largest global companies rely on eGain to transform their traditional call centers, help desks and Web customer service operations into multichannel customer interaction hubs and to extend their service-based competitive advantage.

eGain Service? 7, the company?s software suite, includes integrated, best-in-class applications for Web self-service, e-mail management, knowledge management, live Web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management and certified out-of-the-box integrations with leading call center, content and business systems.

Headquartered in Mountain View, Calif., eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company?s offices: United States: 800-821-4358; London: 1753-464646.

About Aspect Communications

Aspect Communications Corporation is a leading provider of contact center solutions and services that enable businesses to manage and optimize customer communications. Aspect’s global customer base includes more than two-thirds of the Fortune 50 and leading corporations in a range of industries, including transportation, financial services, insurance, telecommunications, retail and outsourcing, as well as large government agencies. The company’s leadership is based on two decades of expertise. Aspect is headquartered in San Jose, Calif., with offices in countries around the world.

*Source: 2005 ForresterWave report on eService and 2005 Patricia Seybold Group bull?s eye report on customer service

eGain, the eGain logo and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.

Contacts:

Jennifer Stroud????

Aspect Communications????

(615) 221-6842????????????????

jennifer.stroud@aspect.com

Karen Thrash

eGain Communications Corp.

(650) 230-7528 ????

pr@egain.com

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MOUNTAIN VIEW, CA — June 11, 2005

eGain Communications Corporation (OTC: EGAN.OB), a leading provider of customer service and contact center software, announced today that Thrivent Financial for Lutherans has chosen eGain?s solutions for case and knowledge management to improve customer experience, boost contact center performance, and optimize customer interactions across the enterprise. Thrivent Financial will implement eGain Service 7 for multichannel case and knowledge management.

With 2.8 million members, Thrivent Financial is one of the leading financial service providers in the country. Its products and services are many and complex. Its customer interaction centers employ over 200 customer service professionals and receive nearly two million telephone calls every year. To ensure high-quality customer experiences, Thrivent Financial required a reliable and scalable customer interaction hub (CIH).

eGain Service will enable Thrivent Financial to:

-Streamline customer interaction processes across the enterprise

-Track and monitor all contacts and actions from the time a service request is made until the time the issue is resolved, across channels, agents and departments within Thrivent Financial

-Create a consolidated, real-time view of all its customers ? through an interface with Thrivent Financial?s data store ? available to customer-facing staff in the interaction centers

-Provide customer service professionals with guided, interactive access to a vast knowledge base, enabled by case-based reasoning technology

-Reduce training time for customer service staff

-Improve call handling efficiencies and first-call resolution

?We have been looking for ways to efficiently integrate customer information and knowledge content from our different repositories,? said Marnie Loomans-Thuecks, Vice President of Customer Interaction and Investment Services of Thrivent. ?A big reason for choosing eGain was the open, standards-based architecture of its service management platform and its comprehensive product capabilities. Using eGain?s case and knowledge management solutions, our customer service professionals are expected to be able to field a higher number of calls. At the same time, we expect to cut training time in half ? from 13 weeks to six or seven.?

?Thrivent Financial is setting a higher bar for customer support in the financial services sector,? said Ashu Roy, CEO of eGain. ?We?re pleased to help Thrivent Financial maximize the efficiency and efficacy of their contact center operations through our knowledge-powered customer interaction hub solutions, as we have done for more than 300 global enterprises.?

About Thrivent Financial

Thrivent Financial for Lutherans is a not-for-profit Fortune 500 financial services organization helping 2.8 million members achieve their financial goals. Thrivent Financial and its affiliates offer a broad range of financial products and services including life insurance, annuities, mutual funds, disability income insurance, bank products and more. As a not-for-profit organization, Thrivent Financial sponsors national outreach programs and activities that support congregations, schools, charitable organizations, and needy individuals. For more information, visit http://www.thrivent.com.

About eGain®

eGain (OTC: EGAN.OB) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing mid-sized companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies and growing medium-sized businesses rely on eGain to transform their traditional call centers, helpdesks and web customer service operations into multichannel customer interaction hubs, and to extend their service-based competitive advantage.

eGain Service 7, the company?s software suite includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform? (eGain SMP?), a scalable next-generation framework that includes end-to-end service process management, multichannel, multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain contact:Karen Thrash Tel: 650-230-7528Email: PR@eGain.com

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Professional Answering Service commercial. Complete inbound call center services. Call today at 1(800) 563-3717. Call today and ask about getting your first month for free! www.proans.com

Weitere Informationen: www.wlw.de
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Roswell, GA — July 18, 2011

LeadMaster, a leading provider of lead management, CRM and sales force automation solutions, today announced the free 30-day trial for its Voice-Leads software solution. Sign up is easy: Clients fill out a quick questionnaire, click submit, and their Voice-Leads test drive is on its way.

LeadMaster?s Voice-Leads, which was introduced earlier this year, operates to improve and accelerate connections with prospects. When activated, Voice-Leads enables an immediate phone connection with leads coming into the LeadMaster Lead Management CRM system. This functionality extends across various workflow and marketing automation platforms, online inquiry forms, web forms, landing pages, email leads, leads from lead generators (HTTP post) and even existing records. Leads from all of these sources flow seamlessly into the LeadMaster system ? in real-time.

As leads flow into the LeadMaster system, they are captured and converted into a phone call. 74 percent of leads that convert will do so with the first business that calls them back. Voice-Leads immediately calls the designated sales representative, providing details about the lead and the option to connect with the prospect. The instantaneous functionality of Voice-Leads improves lead conversion ratios, as the system has generated increases of up to 300 percent in client?s conversion rates. This removes the possibility of missed leads, which results in maximizing sales opportunities.

?When only half of your leads are being followed up, it effectively doubles the cost of your lead generation programs,? said Andy Brownell, LeadMaster CMO. ?It’s easy to cost justify Voice-Leads when you move your lead follow-up rate from 50 percent to 100 percent.?

LeadMaster?s Voice-Leads provides clients with various calling options to ensure maximal lead response potential for their business. These calling functions include: Jump Ball, Step Ring, Round Robin, After Hours and Call Backs.

????Jump Ball – ring all of your sales reps? phones simultaneously and the first person to answer the phone gets the lead.
????Step Ring – rep A gets 30 seconds to answer their office phone. If they don’t answer then they have 30 seconds to answer their cell phone. If it remains unanswered, then rep B gets 30 seconds to answer, and so on. You pick the phones and you pick the durations.
????Round Robin – rep A gets this lead, rep B gets the next one and rep C gets the one after that. You can have multiple round robin queues.
????After Hours – you can schedule when you want after hours leads delivered by time zone. You set the priority, so fresh leads are delivered first.
????Call Backs – if you were unable to connect with the prospect, you can specify as many reattempts as you want.

The free trial allows clients to further explore the software system and to test many of these connection possibilities.

Clients interested in testing this lead management software solution have the opportunity to leverage the power of online lead generation with the phone via Voice-Leads. Completing a simple web form on the LeadMaster website is all it takes to activate the system.

About LeadMaster

LeadMaster offers a variety of cloud-computing software solutions:

????Sales Lead Management CRM Software – Everything you need in one easy-to-use online web-based application.

????Lead-Xpress – A revolutionary new way for sales reps to receive and update sales leads.

????Lead-Xtreme – It?s like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.

????LeadMaster Voice – Click to call, power dialing and virtual phone switch integrated with LeadMaster CRM.

????Call Center Solutions – Combining LeadMaster solutions provides a complete virtual call center system.

LeadMaster?s on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source – landing page, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and now improved Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators.

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