Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
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Home Page > Business > Corporate > Double Check for Virtual Call Center Employees
Double Check for Virtual Call Center Employees
Posted: Nov 04, 2010 |Comments: 0
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If your call center is planning to hire agents to work from home, you have to sit up and do some homework. When you are screening the agents, you must look for discrepancies in their work experience and what kind of telemarketing services they have done. Work at home agents may have some negative intent about the data that you share with them. To keep your data safe and also to ensure that your clients are not being taken for a ride, you will have to do the checks. You have to be careful about running criminal checks on the shortlisted telemarketing agents. Cross check their references and insist on talking to their previous employers and team leaders/members.
Call centres these days run on reputation. If you have the right kind of agents on your team, you will be able to build up this reputation over the days. BPO units are better suited if they are vigilant about security. Data theft and security concerns about telemarketing scams are always looming on the horizon. If you are not careful, you may find work at home agents duping your customers by obtaining their financial details. It is also your duty to protect the customers from being conned under your brand name. Helios Outsourcing is very careful about such concerns.
Helios Outsourcing is committed to the society and area it functions in. We believe in hiring the best local talent for our business process outsourcing centers.
For more details log on to www.heliosousourcing.com
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803-257-0792 Ask for marvin jobs, home, work, work from home, work at home, telemarketing from home, at home telemarketing, virtual call center”jobs, home, work, work from home, work at home, telemarketing from home, at home telemarketing, virtual call center”jobs, home, work, work…
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“Data-Tel’s aggressive international strategy has been paying tremendous dividends through 2007. We are confident that our success in the Dominican Republic and Latin America will continue in the Philippines and Southeast Asia. We were eager to bring Sonny on board and we will waste no time coupling Data-Tel’s successful business model with his savvy business acumen and knowledge of the industry and region. We are very excited about his approach to call center operations and management in the Philippines.” – G.L. Scott Murray
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Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.
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GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
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Home Page > Internet > Affiliate Programs > GVO Hosting VS MK Hosting’s Marketer’s Package
GVO Hosting VS MK Hosting’s Marketer’s Package
Posted: Nov 17, 2009 |Comments: 0
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GVO Hosting or the Almighty MK Hosting?
Which one is better?
Ready to Compare,
1) Both companies offer an auto responder yet, MK Hosting also allows you to run multiple email campaigns, run split-testing, use one of over 90+ email templates, create custom fields for your opt in forms, track clicks and generate reports automatically, create unlimited subscriber lists, and can be even integrated with your Google analytics account.
2) GVO Hosting pays on your first level while MK hosting pays on your first level and is also a forced matrix compensation plan structure.
3) Both Companies offer unlimited MySql databases, subdomains, email accounts, autoresponders, and email forwarders yet MK Hosting also offers unlimited parked domains, url redirects, ftp accounts, and opt in subscriber lists.
4) On top of the .95 your already going to pay for GVO Hosting, they still make you go out and spend even more money on a domain name while with MK hosting at only .99, you get a free .com, .net, .org, or .us domain to you FREE FOREVER.
5) GVO Hosting costs .95 a month and they even make you monitor your own website with they’re”Downtime Witness” yet, MK Hosting costs only .99 a month and they manage your account, website, and security for you 24 hours a day 7 days a week.
6) GVO Hosting offers 70GB of web space and 200GB of monthly traffic yet MK Hosting offers UNLIMITED hard drive space and UNLIMITED bandwidth.
7) GVO Hosting offers about 100 web layouts in 6 categories while MK Hosting offers over 4,500+ web layouts in over 110 categories.
8) MK hosting responded to my support request in about 15 minutes while I still haven’t even got a response to my support request from GVO Hosting and it’s been 5 days now.
9) MK Hosting has a massively large self service center with helpful tutorials and faq’s while GVO Hosting ‘s website is impossible to even navigate around since whenever I click a link it doesn’t load
10) GVO Hosting has no bonus program at the time that I’ve heard of , yet MK Hosting has a bonus program which you earn a 0 bonus for every 5 people you refer and ladies and gentlemen, that is ON TOP of your already residual earnings.
11) GVO Hosting provides a lot of landing pages but most of which look very corny and cheesy while MK has not failed to impress with they’re extremely clean cut, professional, top of the line library of lead capture pages that are 100% REBRANDABLE to you and your primary business.
12) MK Hosting web servers are housed in the worlds most secure, highly respected, and most reputable datacenter, The Planet, while GVO Hosting is still building they’re datacenter that may not even be meeting basic standards.
13) MK Hosting is backed by major fiber optic networks including top companies like AT&T, Time Warner Cable, SBC, Level 3 Communications, Global Crossing and Broadwing, while who knows who even provides service to GVO Hosting.
14) The MK Hosting data center is HIGHLY secured by on site security guards, barbed wire fencing, motion tracking systems, movement sensitive cameras and only authorized personnel with key cards are allowed in while it seems GVO Hosting is not even fenced and is right by a local street. What happens if there is a fire? What happens is there is a car crash and it impacts the datacenter? What happens if a hard drive fails?DATA IS LOST. One server crash can bring down 300-800 websites.
Check MK Hosting out for yourself and stop wasting your time and money with the next big thing. MK Hosting already is the big thing simply because it does what it claims and its a quality professional product.
The links are below with no affiliate links included
http://www.mkhostingusa.com Visit MK Hosting & Marketing Solutions
http://www.mkhostingusa.com/datacenter.shtml View The MK Datacenter
Regards,
Phil Bright
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Phillip Bright is a professional online marketer with over 10 years experiance in his field.
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GVO Hosting VS MK Hosting’s Marketer’s Package
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SkyCreek Announces That It Has Been Awarded Contract To Provide Outbound Calling Support to ROI Services, Inc.
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According to Ryan M. Abate, President, ROI Services, Inc., “SkyCreek has directly contributed to ROI achieving and exceeding its business goals for 2006.” He further noted, “By using the Call Notify IVR Platform to proactively call debtors, ROI has substantially increased its efficiency and more than doubled the recovery of returned checks over industry standards, resulting in a significant increase in revenue and profitability for ROI.”
About The Call Notify IVR Platform
The Call Notify IVR Platform is a web-based, next-generation intelligent IVR platform, that empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services pro-actively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based components to facilitate the design, management, and reporting of inbound and/or outbound voice applications:
CallDesigner – For use in designing any voice and/or IVR applications and campaigns
CallManager – For managing and scheduling voice and/or IVR applications and campaigns
CallReports – For generating reports for any voice and/or IVR applications and campaigns
It is a flexible, reliable, VoiceXML and CallXML standards-based platform for any contact application. It supports traditional touch-tone, text-to-speech, speech recognition, call control and recording, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as workforce management, service provisioning, repair, and billing systems through the enhanced File Feed Wizard or via custom integration.
In short, the Call Notify IVR Platform enables communication and cable companies to automate the communication process, taking a proactive customer contact approach that ultimately improves customer loyalty through improved operational effectiveness and customer-centricity, while at the same time reducing operational costs and driving additional revenue.
About ROI Services, Inc.
ROI Services, Inc. is a privately held company located in Herndon, Virginia founded in response to a growing need for a standard collection agency to solely concentrate on the recovery of returned checks for retail and service oriented merchants. With its Executives having a combined 16 years of experience in designing, operating, and streamlining a check recovery system. ROI Services, Inc. has quickly become a leading provider of collection services to the returned check industry and more specifically as a leading edge provider to ACH based check recovery companies. ROI Services, Inc. was created with a dedication towards utilizing the latest technologies and information to provide the highest quality customer service oriented collections in the industry. For more information about ROI Services, Inc., please visit us at www.roiservicesinc.com.
About SkyCreek Corporation
SkyCreek provides pre-built and custom outbound voice applications to communication and cable firms on top of its industry-leading, Call Notify IVR Platform. SkyCreek’s Call Notify IVR Platform is a web-based, VoiceXML-compliant platform designed for rapid application development, integration, and implementation. The platform is consists of three easy-to-use web-based components for the design, management, and reporting of any voice application. Our Call Notify IVR Platform, Pre-Built and Custom Voice Applications, enables firms to improve customer care, reduce cost, and increase revenue. In short, we provide the technology and solutions to empower companies to improve operational effectiveness and drive customer-centricity. SkyCreek is a privately held company located in Herndon, Virginia that has been providing proactive customer contact solutions for over 15 years. During the past fifteen years SkyCreek’s technology and applications have been used by customers to make over one billion proactive outbound calls. For more information about SkyCreek Corporation, please visit our web site at www.SkyCreek.com.
###
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Home Page > Business > To Receive or Not To Receive Outbound Call Center Calls
To Receive or Not To Receive Outbound Call Center Calls
Posted: May 31, 2010 |Comments: 0
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The prime enemy of the inbound call center team is the do-not-call list! The authorities regulating the flow of calls and telecommunication are strict about the violation of this facility. Customers who do not want to receive any promotional or telemarketing calls from call centers sign up on this list. By the laws of the land, no call center services agent can use these numbers to push sales. With rising awareness and drives by the government, more people are signing up for the services. It’s bad news really for the BPO agents. Their database shrinks with each number enlisted on the do-not-call list.
Inbound call center teams are always looking for ways to bypass this list and make calls. Their greatest advantage is that they are offshore destinations. The laws, that could be enforceable on a domestic call center, do not hold ground for these offshore BPO firms. As a customer, you are right in finding it a violation of your privacy that you receive calls from unwanted sources. But set aside the occasional disturbances that it causes to your routine and think again. Surely you don’t expect a telemarketing agent to know when you are having a family lunch after years. The timing can be overlooked on those grounds, if you really want to.
As for the content of the calls that the inbound call center makes, you only have to be a little patient and hear them out! Call center agents are not going to force you into doing something or duping you into parting with your money. You will be at the control of your purse strings at all times. You just need to hear out the BPO agent and decide if the product/service can be useful to you. Sometimes you can’t figure out which device can make life simple for you. You may not know what to do about those annoying pop-ups that your operating system throws up. Wouldn’t you like to receive a call from the tech support team that actually has a solution to your problem or a solution that you thought didn’t exist?
It’s all a question of perception. If you look at telemarketing calls as nothing but bother, you could miss out on some wonderful offers and promotional freebies. Business firms know that their promises will have to be honored for the sake of the brand image of the company, if not anything else. So you can rest assured that all those mouth-watering deals that the call center agents tell us about is actually true and not spamming in any sense of the term. Now you will have to choose if you are open about some inroads into your privacy for your benefit or if you want to remain cooped up in your cocoon while the whole town is making merry on special Christmas offers. The next time you have the propensity to slam the phone down, give that person a chance to say. It could be of more importance to you than the telemarketing agent!
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Home Page > Technology > VoIP > Call Center Efficiency
Call Center Efficiency
Posted: Jun 25, 2007 |Comments: 0
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Predictive Dialing is a call center tool used to generate higher margin talk time for teleworkers. The predictive dialer works by using a variety of algorithms to predict both the availability of agents and called party answers, adjusting the calling process to the number of agents it anticipates (or predicts) will be available. This article was prepared to educate the differences and postivies and negatives.
Traditional predictive dialers use auto dialing with voice messaging, with teleworkers who are prepared to handle calls initiated by the dialer. Answering machines, busy signals, and no answer calls are processed in a manner similar to that of a new-age hosed predictive dialing system. However, when a ‘live’ answer is detected, the dialer plays an introductory recorded message, giving the call recipient the option to talk with an agent to complete the transaction. This message is a consistent greeting that identifies the caller, the nature of the call, and the option to speak with an agent. This process requires a more sophisticated predictive algorithm to ensure that a phone agent is available when the call recipient asks to speak with an agent. Analyzing the pros and cons of the traditional predictive method and then further delving into the hosted variety of predictive dialing you can see which method is right for you.
Pros of Traditional Predictive Dialing:
. Call lists are pre-qualified without the introductory need for an agent
. Fewer agents are required to handle far more calls
. Agents are only speaking with interested callers
. Call list processing is far less expensive
Cons of Traditional method:
. Overall list performance may be less due to call recipient resistance to recorded messages
. Certain U.S. states do not allow recorded messaging (unless prior business relationship has been established). This may limit the use of this technique to only certain types of business or consumer campaigns in certain geographical areas.
Hosted predictive dialers
Hosted predictive dialers (aka Virtual Predictive Dialers, Web-Enabled Predictive Dialers, VoIP Predictive Dialers) use the Software as a Service (SaaS) model to provide organizations and individuals with a predictive dialer capability. Typically, the only requirement for a firm to use a hosted predictive dialer system is a computer with an Internet connection and a telephone line for each agent.
Pros:
. No required investments in computer or telephone hardware
. No required investments in software or licenses
. Administration and support are handled by the service provider
. Links into the system are remote, enabling agents and supervisors to connect from any location
Cons:
– Service is dependent on an Internet connection; when the Internet goes down, so does the service.
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
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Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.
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Global Call Center Service Revenues to Reach US$189.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
Global Call Center Service Revenues to Reach US9.3 Billion by 2015, According to New Report by Global Industry Analysts, Inc.
San Jose, CA (Vocus) October 25, 2010
Bleeding corporate balance sheets, falling demand in the face of financial crisis, tight liquidity and customer budgets, fall in service tariffs, enterprise skepticism over infrastructure investments, high levels of unemployment, have thrown growth in call centers services off-course. Revenues of several companies in developed nations took a hit due to reduced demand of products and services in major markets and loss of key sales contracts in 2009. Call center service revenues fell from grace as a result of companies throwing outsourcing plans on the backburner, renegotiating existing contracts at lower prices with existing service providers and postponement of contract extensions, and renewals. Recession induced contract renegotiations have especially dented revenues in the industry. The recessionary pressures also bifurcated large contracts deals into smaller contracts of lower values, with shorter turn-around times.
Smaller call center agencies in developing Asian countries that thrive on outsourced projects from the United States and Europe, have been the most brutally hurt with several of such agencies closing down and exiting the business. Adding to the existing challenges is increased regulations. A case-in-point is the US government’s protectionist stand on outsourcing that is likely to make the business environment tougher for offshore, overseas smaller players based in developing countries. However, despite the US government’s attempts at incentivizing MNCs to establish customer help desk within the domestic shores, the economic viability and compelling business imperatives of outsourcing are not likely to be quelled for long. Cost cutting has and will continue to be the name of the game, and outsourcing in this respect will continue to remain in the spotlight.
However, the recession is seen as unlikely to wield medium to long-term impact on outsourcing primarily because although seemingly a paradoxical situation, the most spontaneous need to curtail costs in an unfavorable business environment is overridden with a simultaneous need to develop a platform for future growth. And outsourcing in this regard fits the bill given its cost advantages, and efficiency benefits offered. Although sinking sales have forced companies to temporarily cutback on customer service investments for an immediate short-term respite from the financial pressures, the strategy is believed to be just a knee-jerk reaction to the deepening economic woes. However, prolonged deeper cuts can raise the risk of loss of customers as fickle loyalty during challenging economic times leads to customers migrating to competitors who favor their patronage. Therefore, scaling back customer service budgets is a perilous, high-risk, high-wire act for companies, which can result in high customer churn rates, and dissolve brand equity, in the medium to long term.
With the recession now at its tail’s end, and with the steady drumbeat of positive economic data putting economic recovery on the table as a possibility, the call center industry will witness an escalation in optimism. With US, and Europe following a “U” shaped recovery pattern, while Brazil, Russia, India and China, among other developing countries following a faster “V” shaped recovery pattern, Asia-Pacific, and Latin America will emerge to turbo-charge future growth in the call center industry worldwide, as stated by the new market research report. Post recession recovery and growth will be led by companies re-focusing on customer retention, new customer acquisition, and customer satisfaction ratings.
Behavioral changes in the post recession customer are expected to wield a strong influence on corporate customer service operations. As companies shift gears from cost cutting to revenue growth, spending on outsourcing, off shoring, and in-house call center operations are forecast to increase. The recession, interestingly, has made customers more demanding as their newfound austerity results in steady focus on performance to price and value for money bargains in all products and services purchased and availed. This reduced tolerance for products and brands that fall short in meeting expected standards in customer service will drive companies to re-build and upgrade contact centre operations. The post recession period will therefore bring to the fore the importance of customer service and contact centers as the last line of defense in retaining customers.
Major players in the marketplace include 24/7Customer, Acumen Telecomunicaciones, Alliance Data Systems, Inc., APAC Customer Services, Inc., ATOS Origin, S.A., Avaya Inc, BT Communications Ireland Limited, Convergys Corp Datamatics Global Services Limited, Entel Call Center, EXL Service Holdings, Inc., Genpact, IBM Daksh Business Process Services Pvt. Ltd, Inkfish Call Centers Limited, Merchants Limited, Plusoft Informatica, Quality Plus Callscan Australia Pty Ltd., Sitel, Stream Global Services Inc, Sykes Enterprises, Inc., Teleperformance, Touchbase, TRG Customer Solutions, Ventura, West Corporation, and Wipro Technologies.
The research report titled “Call Centers: A Global Strategic Business Report”, announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The single segment report provides market estimates and projections (in US$ Million) for major geographic markets including the United States, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia, Netherlands, Ireland, Sweden and Rest of Europe), Asia-Pacific (Australia, China, India, Philippines, Singapore and Rest of Asia-Pacific), Latin America (Brazil, Mexico, and Rest of Latin America), and Rest of World.
For more details about this comprehensive market research report, please visit – http://www.strategyr.com/Call_Centers_Market_Report.asp
About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 800 people worldwide and publishes more than 1200 full-scale research reports each year. Additionally, the company also offers thousands of smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.
Global Industry Analysts, Inc.
Telephone 408-528-9966
Fax 408-528-9977
Email press(at)StrategyR(dot)com
Web Site http://www.StrategyR.com/
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