William S. Samuels IV, President of Telesales Services releases “Four Items to Consider Before Outsourcing Your Call Center”
Rochester, NY — January 16, 2008
William S. Samuels IV, President of Telesales Services, an acknowledged Telesales and Telemarketing industry leader gives his insight into the four things you need to know before you outsource your call center needs.
Do You Know These 4 Items to Consider Before Outsourcing Your Call Center?
William Samuels, IV
President
Telesales Services
I. Is Call Center Outsourcing Right For You?
Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies.
Outsourced Call Centers Offer:
Skilled Telemarketing professionals
Improved market coverage
Faster ramp-up, launch, and roll-out of campaigns
Experience with programs similar to yours
Rapid response to market conditions
Account management expertise
Enhanced reporting capabilities
Market testing capabilities
Remote call monitoring
The Benefits of Outsourcing Call Center Services
Increased Sales and profits
Reduced costs per sale
Maximum phone productivity
Increased number of appointments
Increased customer base
Increased lead generation
Higher number of qualified leads
Higher number of closed sales
Better customer retention
More immediate feedback
Better results through test marketing
Increased local, regional, or national market share
II. The Telesales and Telemarketing Proposal Process
The proposal process can be a complex and challenging task. Key items need to be identified and addressed in the proposal. The proposal then needs to be evaluated. It is recommended that you use a weighted average assessment model. The following steps will help guide you through the process.
Proposal Items
•Qualifications – Request background information on the company
•Capabilities – Describe your technology requirements
•Capacity – Define your requirements to reach your goals
•Geography – Indicate if location is a factor
•Experience – Request like-kind or same industry sector experience
•Staff – Establish guidelines for the required skill sets
•Financial – Request pricing for setup, training, programming account management and miscellaneous fees along with payment terms.
III. The Site Visit and Assessment
The site visit is a critical phase of the call center selection process. A number of factors need to be considered while doing the assessment.
1. How is the chemistry?
2. How is the interaction between your staff and theirs?
3. Do they seem attentive to your needs?
4. Is the corporate culture similar to yours, which may allow for a smoother transition through the ramp-up and rollout phases?
5. Does the employee morale seem positive?
6. How is the interaction between employees? Are they working as a team?
7. How is the training handled?
8. Do they have a training facility?
9. Are training modules available for inspection?
10. How is the coaching handled for motivational and formative feedback?
11. What is the ratio of supervisors to agents?
12. Request a demo for a monitoring session.
13. Request a demo on the process of developing and rolling out a campaign.
14. How is the program developed?
15. How is the initiative implemented?
16. How is the initiative executed?
17. How are the results reported?
18. How is the quality control maintained throughout the process?
IV. Weighted Average Assessment
Create a weighted average assessment table based on the proposal items in item II above. Assign a weight from 1-5 (5 being the best). Score each vendor on how they perform on that factor. Then multiply that score by the weight for their weighted score. Add up the weighted scores for their final score. The vendor with the highest score wins.
This method allows the items from the proposal to be weighted based on their value to the company. This method should facilitate the decision making process. I wish you much success with your call center outsourcing initiative.
About Telesales Services
In 1997, Telesales Services, LLC launched a call center consulting and call center locator service that was enthusiastically received by clients – they help you find the best course of action for your telemarketing and telesales needs. After 10 years of offering call center solutions and thousands of clients later Telesales Services continues to lead the industry by:
•Constantly monitoring industry trends
•Staying current in all aspects of relevant technology
•Perfecting our ability to size up an opportunity for any client, large or small
•Maintaining a base of contacts that lets us create an ideal solution for any situation
•Offering the fastest turnaround possible: less than 24 hours with a benchmark of 10 minutes
•Representing 100 Call Centers, including what the industry refers to as its award winning “Top 50 Call Centers” — connecting our clients to only the most recognized and effective providers
•Saving our clients the immense amount of time required to identify the right call center.
All fees associated with the Telesales Services offering are covered by the call center.
Learn more about Telesales Services and contact them by visiting Telesales Services.
###
Crestline Introduces New Live Chat Feature
Lewiston, ME — June 7, 2010
Crestline Custom Promotional Products, a direct marketing promotional products company that trades on its easy, customer-friendly ordering process, recently unveiled a new Live Chat feature on its website.
The new feature enables customers to communicate in real time with a Crestline customer service associate, so they can ask questions about products at the same time they browse the site for promotional products giveaways.
“Live Chat gives us one more way to be of service to our customers,” said Casey Wright, vice president and general manager of Crestline, “Unlike many companies, which discourage customers from contacting them, Crestline’s knowledgeable reps have always been just a phone call away. Now, with the addition of Live Chat, assistance is right at our customers’ fingertips.”
Whether customers have a question about an existing order, want more details about one of the thousands of unique promotional items available on www.Crestline.com, or need some advice for choosing the best product for their needs, a Crestline representative is now just as close as their computer screen.
“Helping customers to choose the right promotional items for their needs has never been easier, thanks to our new Live Chat feature,” said Crestline operations manager Mike Truchon, “I absolutely love the fact that we can offer a more personal shopping experience to our website visitors. For the first time ever, we have the ability to suggest products by sharing an image of an item with them in real time.”
Crestline associates are available to chat with customers on weekdays between the hours of 8 a.m. and 5 p.m. Eastern time. Outside of business hours, customers are directed to a screen where they can leave a message and receive a response the following business day. Customers are also welcome to call Crestline at 1-866-488-4975 to speak directly to a representative.
About Crestline:
Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Primarily serving the business-to-business sector, Crestline’s highest objective is to provide superior customer service, making the selection and ordering process as straightforward and hassle-free as possible. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive website, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com.
###
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
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Home Page > Business > Outsourcing > What are the Services Offered in an Inbound Call Centers?
What are the Services Offered in an Inbound Call Centers?
Posted: Oct 20, 2010 |Comments: 0
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An inbound call center is one that predominately handles incoming calls that are initiated by the customers. Inbound call center agents answer the calls in behalf of the client. They help businesses answer customer’s queries or problems when the business representatives are not available. It is crucial that your business calls are answered and that your client’s needs are met. Outsourcing inbound call center services keep your businesses on the go without the expense of hiring your own regular customer service representative.
The existence of inbound call center companies conveniently help customers to buy products online with no hassle of going to the store specially for the disabled or debilitated people. It helps consumers solve their problems when buying a defective product. It allows you to book a plane ticket or reserve a hotel and a lot more.
Usually, these companies operate 24 hours a day and 7 days a week. This is because a customer may call at anytime of the day, or at any day of the week. There are lots of services offered in this type of industry and that includes:
Emergency call center lines – Handle emergency calls and deliver quickly to your on-call personnel to ensure your businesses continue to function. It is imperative for your businesses to have a back up system in the event of power outage or system malfunction.
Order taking service – Helps customer place an order whether a single product or a large volume of multiple products. Most of the customers do not feel comfortable placing an order on the computer or internet and provide their credit card or bank account details. Thus, outsourcing inbound call center services provide live persons that you can speak with when placing an order.
Help Desk service – Answers inquiry and complaint from customers, and request resolution. It is essentially a central point through which a problem or issues are reported and subsequently managed and coordinated by technical experts. It is highly responsible for bringing the resources together in order to address any crucial issues whenever they arise.
Technical Support service – Provides assistance with technology products such as mobile phones, televisions, computers, or other electronic or mechanical goods. Generally, technical support services help the costumer solve specific problems with a product.
It is essential that these companies use the latest software programs because every single call counts. And that they provide outstanding customer service support and ensure that customers are satisfied and gets the right information.
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Home Page > Business > Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Outbound Call Center – Using Analytics to Improve Telemarketing Campaigns
Posted: Nov 27, 2009 |Comments: 0
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Application of scientific methods to any operation can help make it systematic and measurable, bringing in an element of control to the process. Telemarketing campaigns can also be put to experimentation to see if the measures are working out fine and yielding good results. Based on the outcome, proper steps can be taken to improve the process and make it more effective.
A scientific experiment consists in framing a hypothesis in form of an informed and educated guesswork. This hypothesis can then be put to test by adjusting variables and measuring results against a control. The guesswork can then be systematically streamlined and replaced by better and proven methods of campaigning.
Here are a few tips on how to go about improving a telemarketing campaign using the experimental method:
Refer to previous campaigns to set standards. Campaigns undertaken in the past by the same company or even a different one can be used as guides to set standards for subsequent operations. In doing so, both the methodology used and the results obtained can be studied to establish a benchmark and prepare a framework for running the campaign. This is how knowledge in the form of past experience can be used to add value to the campaign.
Experiment with different scripts and compare results. The guiding script ideas for a telemarketing call can be tweaked and tried with different approaches. By varying the areas of emphasis, level of aggression in closing a deal, degree of persuasion etc. and the optimum measures of the aspects can be reached. Comparing the results of the various approaches can prove to be immensely helpful.
Track the performance of telemarketing callers. The telemarketing caller is the single most important variable that determines the success or failure of any given campaign. Analyzing the results of each of the callers will not only help single out the best callers to bank on them but also to get rid of the poorest callers who are liabilities rather than assets to the company.
Figure out the time of the day when calls are most effective. Depending on the characteristics of the product and the prospective customers for the same there has to be some time of the day when the telemarketing calls happen to be most result bearing. This can be figured out by simply varying the time slots to make the calls and then comparing the results to see which time is most suitable.
Reach out to the right audience. Connecting to the right target audience is by far the most important decision to be made in telemarketing calls. This can be fine-tuned only by examining the response rates of various sections of the audience. The caller list can be broadened if the number of positive responses is high till the rates start to diminish substantially. By maintaining a proper record of calls to various segments, the most responsive groups can be singled out and focused.
Tweak price levels to evoke positive response. The success of a call depends to a large extent on the pricing model of a given product or service. On the other hand, it can also prove to be the greatest hindrance in evoking a positive response from clients even if the initial response to the call has been good enough. If competitive pricing is making a huge difference in the volumes of sales, it is worth taking the risk. Higher volumes can make up for the concessions offered.
Identify whether problems relate to the product or the process. Negative results can broadly be traced back to either the product or the process. One can try different methodologies to the same product or same approach to different products to be able to find out where the problem lies. Professional telemarketing companies with huge capacities can run multiple campaigns to draw appropriate feedback and put things in order.
The method of scientific experimentation had transformed the very thought process of human beings through its systematic approach. These tried-and-tested techniques can also be fruitfully used to revolutionize telemarketing campaigns and enhance sales.
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No commentsReduce Carbon Footprint – Info About Green Web Hosting Service
Reduce Carbon Footprint – Info About Green Web Hosting Service
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Home Page > Internet > Web Hosting > Reduce Carbon Footprint – Info About Green Web Hosting Service
Reduce Carbon Footprint – Info About Green Web Hosting Service
Posted: Jul 31, 2010 |Comments: 0
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In today’s current world, we are seeing the effects of Global warming and what is doing to our eco-system. Quite a few industries are making the effort to adapt renewable energy into their organization in some way. This is becoming true for the web hosting industry. This article will be talking about this industry and discuss info about green web hosting service.
Most web hosting data centers use a great deal of energy to enable them to power their web servers and all the necessary equipment. There are many parts to each server, that one can just imagine the impact all these emissions create. Just think about your own computer, and what it uses, and times that by 500 (for example) 500 more in each area of a data center.
Also realize that a data center must keep the servers and equipment in a stable cool environment. Now not only will they be using power for the servers, but you must to use power to keep the temperature correct.
Some of the larger and best green hosting companies have the ability to actually generate their own renewable energy by using solar or wind power. Quite a few will make an effort to recycle old parts, or be sure to dispose of their old equipment, paper, plastic, etc in a very responsible green way.
Quite a few companies are able to power their equipment with solar or wind, but, many can’t. Still a lot of today’s smaller green hosting companies are doing whatever they can. They have stopped using paper products, and some will have a tree planted for every new client that that signs up with them. Everything counts, in a system that emits a lot of gases.
There is also another way hosting companies are becoming green. They they will purchase something which is called ‘carbon credits’. The company will calculate total energy usage and from that will purchase credits for green energy and then add it into their power source and supply.
Yes, it is a great concept, but I imagine you are wondering how much it will cost and will it be excessively high. Surprisingly, green hosting is only a little more, prices vary of course, but all in all are very affordable.
When you really think about it, choosing the best green hosting provider a great choice; you are dealing with a company who cares about the environment, which means they will care about you too. Whether or not the price is a few dollars or cents more, isn’t it worth it to help the environment and eco-system whatever way you can.
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Hi i am vishal i want to have my own web hosting company, can i know the benefits of web hosting providers. i mean source of income
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No commentsFamily Operated Call Center Celebrates 30th Anniversary
Glen Burnie, MD — January 2, 2006
ATS Call Centers, Inc. recently announced their 30 year anniversary. TeleRep now occupies a 3-level, 9,000 sq.ft. secure facility in Glen Burnie, Maryland inside the Baltimore Washington, DC corridor. With capacity for 80 live agents, TeleRep now serves the live order taking and customer service outsourcing needs of over 300 local, regional and national organizations. Strong growth from the late 1990s into the 21st century has bolstered its position as a leader among Maryland’s call center agencies.
Founded in 1976 by Sandie Olson, the company began as a small answering service in her home. Mrs. Olson began by providing live answering services to local businesses, mostly service contractors, doctor’s offices and other small businesses. She continued to grow the company over the years to support the advanced call center needs of fortune 500 companies. TeleRep, a division of ATS call centers, Inc was established in the 1990’s to serve clients with these advanced service and technological requirements.
Mrs. Olson recalls the early years…’I worked for an answering service in my youth and often thought If I had my own company I’d pay higher wages and provide better working conditions.’ That’s exactly what Sandie did. She found that companies were willing to pay more for quality live agent services in order to get better service to their customers.
‘I’ve always believed and experienced that operators who are paid and treated professionally, will handle call more professionally,’ Mrs. Olson continued. ‘You can find call centers everywhere, but finding a really good one is not easy. Many of our clients have come from providers that failed to meet expectations. We have built our entire infrastructure and business philosophy on being the best. We could never foresee offering a cheap service with less than desirable results. That’s simply not where we’ve come from, where we are now or where we’re headed.’
Much of TeleRep’s success can be attributed to the fact that the company is family owned and operated. Mrs. Olson’s Husband, Don, has been a great support of Sandie’s goals from the beginning. Four of their children have served the company for several years. They continue to support Sandie’s mantra: ‘Customer Service First.’
In the past decade TeleRep has had opportunities to sell the business to national call center chains. It has refused to do so. ‘We provide a unique service that our client’s cannot easily find in the marketplace’, said Joseph Simpkins, Business Development Manager. ‘Time and again, we hear bad experiences from companies whose customers get long hold times, rude operators, agents unfamiliar with products or services, not to mention getting stuck in frustrating IVR systems. As long as the call center industry has a plethora of these types of agencies, we’ll have a steady stream of clients itching for better results.’
While TeleRep had achieved many success stories, quality awards and certifications in 30 years, it still recognizes the ways in which they’ve contributed to their client’s success as the best barometer of their own. TeleRep looks forward to the emerging challenges of the modern call center in the 21st century and remains dedicated to being a preferred provider of outsourced call center services in Maryland and nationally.
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for companies that need advanced order-taking, customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
Toll Free 800.638.2000
# # #
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No commentsIs Skype Ready For Business?
Is Skype Ready For Business?
Is Skype Ready For Business?
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Home Page > Technology > VoIP > Is Skype Ready For Business?
Is Skype Ready For Business?
Posted: Oct 06, 2009
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Is Skype ready for business? The answer is a solid Yes if you count Skype Extras – third party products that can be used to enhance the basic calling features of Skype. For example, customer relationship-management software vendor Salesforce.com (CRM) has integrated Skype into its application.
The Basic Skype Calling Service According to Skype, more than 30% of Skype users are already tapping the service for business. About 97% of them pay for SkypeOut, which allows for calls from a PC to a phone. Among the business users, about 31% list a SkypeIn number on business cards. That service lets people call into a PC from an outside phone.
Compared with fixed landline, one great advantage of using SkypeIn is that you can answer the call anywhere in the world. Your customers simply call a local phone number (SkypeIn number), and Skype routes the call to your computer, such as your laptop computer while you are waiting for your fight in an airport. Similarly, non-U.S. companies can get U.S. numbers and send their incoming calls to agents anywhere in the world.
The baisc Skype calling service, however, lacks some critical business features, such as music on-hold, auto attandent, automated outbound calls, and customizable IVR capabilities.
Skype Public API The Skype solution for the lack of business features is its open Skype API, which allows third party developers to create products that work with Skype. Since its inception, there are thousands of developers in Skype developer programs, and hundreds of software and hardware products created based on Skype API.
Setup Auto-Attandent As shown in the following video demo, it only takes a few minutes to set up an auto-attandent system for your SkypeIn number using Voicent IVR Studio. The vidio demo can be accessed at Voicent’s website.
Setup Custom Support IVR System To design a customer support IVR system normally takes more work. For example, an IVR system might present different options to different callers based on their purchasing history, which normally stored in a company-wide customer database. With IVR Studio, developers can easily implement these features using the tool’s extension methods. More information can be found in IVR Tutorial.
Automated Outbound Calls Whether for service reminders, emmergency notifications, or lead generations, you can take advantage of another tool called Voicent BroadcastByPhone Autodialer. To use the product, all you need to do is create your call list, record your voice message, and click dial. The software takes care of the rest, such as leave a message on an answering machine or a voice mail system. It also allows call transfer to any phone number, such as your cell phone number. So when the person called is interested in your offering, he or she can press a key to have the call transferred to you.
Download and Give it a Try
You can download the whole software package and give it a try. There is no time limit on the trial version.
Greg Parrish - Technology evangelist for automatic phone technologies, including Autodialer, IVR, and Predictive Dialer.
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What would be the best method for local auto repair shop to promote services to employees of local businesses?
I have system with net connected. I feel to earn without any investment. I am ready to work hard. I am well in English also. Can you guide me. But I should be paid immediately for work finished
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Customer care software by phone lines
Posted: Sep 11, 2009 |Comments: 0
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Call center software solution is basically using for low cost, capabilities, multi media, agent traditional solutions and all of the profit and those solutions provide the visibility necessary to improve call center service levels and improve customer preservation strategies of a digital voice with thousands of installations worldwide. Voice communications with stand alone solution is the part of call center solutions. Call center management software is tool which is a custom fit solution for each agent, regardless of their location, and reducing unnecessary hardware. Furthermore, many of the features can be added optionally giving you more control over your contact center budget.
The call center management software will consider available agents profile, their skill and the ordinary waiting time, to calculate the best negotiation and route the call in the best skills waiting conditions and as soon as the call is answered, it will be route to agent with the highest skill set to treat it. Call center software are provides phone systems as well as application software that assist communities by automatically calling homebound residents, particularly the mature, ensuring their well being. In the call center software call recipients can contact urgent situation operators that are standing. Call center software are based on the high speed internet connections with various other software also. This software handles the all calls and automatically connectivity with free lines and how to calculate call center performance.
Call centers are the called activity in real time, generate call activity reports, call experience, call service levels, call management solutions, etc. Hosted call center is working same like a remote manager and telecommuting workforce, which made possible by faster and more reliable internet access with superior technical support and expert services. Call Center Technology is products provide the controls and monitoring capability needed for these modern call centers. Call center management software is designed to increase call center efficiency, improve customer satisfaction and generate additional revenues. Voice Broadcasting with text to speech software acts as a stand alone solution that is ideally made. Telecommuting software allows agents to work anywhere in virtual call center environment. Offshore Development is not based on the predefined users, corporations to smaller, privately owned businesses, companies utilize call center software solutions to cultivate, develop and preserve profitable client associations. Basically call center software are working with VIOP services and predictive dialler applications. Web Based Service Call center can progress the quality and reduce the cost of service by online web enabled customer support.
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Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
call center solutions, Offshore Development
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Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.
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Remove SP Center Virus-Uninstall SP Center Virus Easily
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Home Page > Computers > Security > Remove SP Center Virus-Uninstall SP Center Virus Easily
Remove SP Center Virus-Uninstall SP Center Virus Easily
Posted: Sep 06, 2010 | Views: 136
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Are you looking for a way to uninstall and remove SP Center Virus? Have you tried many methods, but you still can’t remove SP Center Virus? Now you are at the right place! This article is written for the purpose to help you fully remove SP Center Virus security-wire.com.
What’s SP Center Virus?
SP Center Virus is an aggressive rogue anti-spyware application that can threaten to computer security. SP Center Virus secretly intrudes into your computer thru the help of a Trojan. The Trojan then configures SP Center Virus to run automatically whenever your computer boots up. When it’s running, SP Center Virus will automatically run a fake system scan. After the scan, SP Center Virus will display numerous infections of exaggerated security threats on your computer and then state that you shoul d purchase the program in order to remove the infections or threats which don’t even exist. SP Center Virus may also disable your application, especially security programs, and hijack your browser.
Why You Get SP Center Virus?
Many people do not know how their computers are infected by SP Center Virus until their PCs are in bad performance. Actually, in many cases, it is the users themselves who give the chance for malware into their PC, not anyone else! Many people are lack of self-protection awareness and know little about how to maintain computer security. It’s suggested that you get a 100% real time protection!
How to Remove SP Center Virus?
If you’re feeling lucky, an advanced user, and you aren’t too busy, you could try to manually remove SP Center Virus. First of all, backup your registry and important data. Then you need to open registry and delete registry entries related to SP Center Virus and .exe, .bat files, .dll and .lnk files. You must be more careful, patient and prudent when you manually remove SP Center Virus.
But it’s advised that you use a professional designed tool to remove SP Center Virus. A professional designed removal tool can not only completely remove SP Center Virus but also those malware that hide in your system. And it’s not only for one time removal. It can provide you with 100% real time protection and patch your system vulnerabilities so as to prevent your system against potential threats. The infection of SP Center Virus should be attributed to the bad protection of your current antivirus. Now save your time and start to remove SP Center Virus now!
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Tony Brown is an expert computer technician with many years of experience in the industry. His website provides step by step removal guide of rogue antispyware, Trojans, adware, worms etc. The Best Spyware Removal Tutorial
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I have the AV Defender Suite virus, not the 2011 version, is there a specific removal page for this virus, or can I use removal instructions from related virus, like security suite, or av defender 201
How do I completely get rid of security master av? When I am working onmy computer I get a pop up from this website and it just scares me. Is there a free virus removal plan?
How to remove virus with run commands
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Tony Brown is an expert computer technician with many years of experience in the industry. His website provides step by step removal guide of rogue antispyware, Trojans, adware, worms etc. The Best Spyware Removal Tutorial
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Local Call Center Gains National Recognition
Glen Burnie, MD — November 10, 2005
The ranking is the 6th annual listing of the Maryland’s top woman-owned businesses. Ranging in revenue size from 1.5MM to over 150MM, the companies listed represent Maryland’s top Women earners and challenge the long-held notion that a woman-owned business is small or insignificant. Members are sought after by major corporations wishing to increase spending with woman-owned companies.
The Impact of Woman Owned Business
Major corporations wishing to increase market share realize it is no longer just “the right thing” to do business with diversity owned companies. Affected by recent economic and demographic trends and changes, corporations throughout the country have recognized that buying products and services from diversity owned companies positively impacts their business. Diversity-owned businesses contribute over .4 trillion in sales to the U.S. economy.
“Diversity businesses and consumers are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built DiversityBusiness.com. “It’s no longer only about the Fortune 1000. This is a whole business segment that can carry its own, that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business.”
TeleRep’s Founder and President, Sandie Olson, states: “We are proud to be recognized as one of Maryland’s Top Businesses. In recent years we’ve leveraged our resources with other Woman Business Enterprises (WBEs) and that has only added to our success. 2005 is a much different era than 1976 when I started my first telephone answering service back in my home. The business climate today provides many more opportunities for woman looking to build successful businesses.”
The Top Woman List
This is a classification that represents the top woman-owned businesses in Maryland, in sectors such as technology, manufacturing, food service and professional services. Large organizational buyers throughout the country that do business with multicultural and women-owned businesses use the list. This list is produced annually by DiversityBusiness.com, the nation’s leading multicultural B2B Internet portal that links large organizational buyers to multicultural product and service suppliers.
The winning companies will be honored at a special awards ceremony at DiversityBusiness.com’s 6thh Annual Multicultural Business Conference, taking place March 29 – March 31, 2006 at the MGM Mirage in Las Vegas, Nevada.
“The listed companies are the heroes of woman-owned business in America,” said Kenton Clarke. “While Fortune magazine lists the best companies for women and minorities to work for, we list the top woman owned businesses. These are the people that have conquered the hurdles and made the sacrifices, building and strengthening their communities, providing jobs and helping to keep the fabric of the U.S. economy together.”
For the complete list of winning companies, please visit:
www.diversitybusiness.com
About TeleRep
TeleRep ( www.TeleRep.com )is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7/365 inbound call center services for medium and large companies that need advanced customer support, complex call handling or professional call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency, customization and economic pricing typical of a smaller business model. Traditional Call Center and Modernized Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.
About DiversityBusiness.com
Launched in 1999, with over 30,000 members DiversityBusiness.com is the largest organization of diversity-owned businesses throughout the United States that provide goods and services to Fortune 1000 companies, government agencies and colleges and universities. Members use the sites technology to find and track new business opportunities. It also produces the country’s largest conference on diversity education and training for major corporations and small business. Its research on top businesses appears in Fortune, Forbes and numerous magazines and media publications. The site has gained national recognition and has won numerous awards for its content and design. DiversityBusiness.com is produced by Computer Consulting Associates International Inc. (CCAii.com) of Southport, CT. CCA was founded in 1980 by CEO Kenton Clarke.
For additional information, please contact:
Joseph Simpkins
TeleRep; a Division of ATS Call Centers, Inc.
800.638.2000
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