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Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

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Article Source: http://www.articlesbase.com/ – How Can VoIP Support Small Business Growth

Here’s the question …. how can you convince your management that a VoIP solution will support your small business?

The best argument for VOIP is lower communication costs … but it’s not the only reason.

I would suggest using hybrid solutions. Where the bulk of communication, voice, and video are done through VOIP …. and emergency services “fall back” in case of Internet fail is done with minimal classical PSTN solutions.

When I say VOIP from now on I mean 90 % VOIP and some minimal PSTN add-ons.

Why VOIP?

1- Lower communication costs ….

While this is basically clear it still needs to be demonstrated. Assume you have a company that most of its calls are from “overseas” to the USA and vice versa.

You need to get the cost of all such calls currently on one side …. and then compute what would be the cost in case all Intercontinental calls went through a VOIP system.

Now you have the number of calls * local call quantity* local call cost.

You can compare the costs in both situations.

a. I would take the worst case scenario where none of the calls in either side ends in a VOIP end station like Packet8. To make the comparison complete you should add all static costs as well: equipment cost, support cost etc.

b. Simply compare the price of adding a 2MBPS PRI line to increasing your company’s Internet connection BW by 2 MBPS. That will show a lot to VOIP’s favor.

c. Long distance calls are severely affected by duration of the call. While local calls and VOIP goes into the PSTN, are much less affected by the duration. In some places in state calls are not charged individually but a monthly payment is done.

d. Equipment cost per end station is lower. While this is almost always true you need to prove that too by talking to a VOIP equipment provider, for example AVAYA, Cisco, NORTEL. And comparing the prices in both instances.

2. Adding new features to an existing PBX is messy most of the time …. while adding new features, capabilities and capacity is easy in VOIP.

3. A unified communication that has VOIP and IP running on the same enterprise infrastructure is easier to manage …. but of course needs more expertise.

4. You can have ‘local’ numbers anywhere a VOIP provider has a presence. Want to establish a presence in another state or country – start with a VOIP number in the new location that is answered by an existing office.

5. It allows you to virtualize your office. For example, a company provides after hours customer support by employing people to work from home in four time zones. VOIP allows the company’s PABX to be extended cheaply and easily into their home … even though they are in different countries and serviced by different telcos/ISPs.

6. Besides lower costs in contrast to PSTN, VoIP services provide better roaming, a possibility to quicker office relocation and total independence from local telephone companies (meaning that in theory you can buy VoIP services from any service provider on the globe). With VoIP services you can build a PBX which serves the same voice services to all employees around the globe thus making it possible to build virtual offices. You can also easily integrate voice, e-mail and presence services with VoIP technologies.

7. More advantages include …. Ubiquity through Unified Messaging, phone mobility, geographic growth through MPLS networks using centralized services, 50% less cabling in LAN, use a portable with VoIP Client plus headsets and digital/voip phones cease to be necessary, corporate voice can go through a data MPLS network, you can receive calls over the internet on your contact center.

Keep in mind that while trying to convince your company to favor a VOIP solution … it is also important to be open and explain all the pros and cons, everything.

* Quality of voice is similar to regular PSTN solutions but not exactly the same as POTS. It might be undiscernibly but still some difference exists. How close the quality of VOIP depends on how well your company’s infrastructure is ready for VOIP, how good an SLA (Service Level Agreement) you have with you Internet Service Provider.

* When the Internet is attacked intentionally or unintentionally all VOIP equipment, end points, VOIP phones will be affected. It is very rare that a PSTN system is brought down except when a catastrophe happens and everyone is trying to call everyone.

* Voip gained such a bad reputation over the last few years, as everyone still keeps talking about low call costs and free calls. VoIP is a reasonable cost installation but not Cheap at least if you use decent kit. If you try and do everything on the cheap then you get bad call quality etc and loads of hate mail from management.

There you go … most everything you need to develop a strong argument for implementing a VoIP solution in your company. For additional assistance to work through all the specifics …. and find the most cost effective providers (hardware and services) …. I suggest using Business-Voip-Solution.com. Their help is NO COST to you …. another advantage.

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(ArticlesBase SC #547720)

Michael Lemm –
About the Author:

Michael is the owner of FreedomFire Communications….including Small Business Resources Cafe. Michael also authors Broadband Nation where you’re always welcome to drop in and catch up on the latest BroadBand news, tips, insights, and ramblings for the masses.

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Article Tags:
small business, business voip, voip equipment, voip phone, voip provider, voip solution, voip system, voip

VMukti Call Center report Count By ZipCode widget Video

November 07th, 2010 | Category: Call Center Software

Vmukti.com call center software, contact center solutions, predictive dialers and Call Management Software. For more info: www.vmukti.com contact@vmukti.com
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Telecorp Products MCCS on Mobile

November 07th, 2010 | Category: Call Center Software

Telecorp Products develops, sells and supports solutions for the call and contact center markets. Our new product, MCCS (Multiplatform Call Center Suite) offers realtime statistics, reporting and many other utilities for the Nortel, Avaya (Lucent) and Cisco PBX platforms. We offer the only solution allowing an organization to combine information from these disparate PBX platforms. Being an entirely web based package, MCCS allows great flexibility not only with the desktop PC’s within your organization, but on your handheld devices or cell phones equipped with a browser. In this video, we take a quick look at the MCCS Home screen, a completely customizable page that is a supervisors quick source of information on what is going on in their call center. We first look at a fully featured Home screen on a traditional desktop PC. Then we also go to this page on our handheld device, illustrating that just because a call center manager or supervisor even away from their desk, you can still monitor activities in real time. www.telecorpproducts.com
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Vmukti.com is providing Video conference software, video streaming, call center software and this video is for getting started with VMukti 1.0 post server installation, and a client would access the VMukti server For more info : www.vmukti.com contact@vmukti.com
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Work from home at a virtual call center

November 07th, 2010 | Category: Virtual Call Center

thegadgit.lwebook.hop.clickbank.net The Little White E Book – A vast list of great companies that hire work at home agents. 214 pages of legit jobs for anybody who wants a real work at home job and paycheck. A vast selection of legit companies that hire work at home agents.
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List of Virtual Inbound Call Centers www.callcenteraddict.com The fastest way to get a comprehensive list of virtual inbound call centers. Come grab your up to date virtual call center jobs list and work at home call center jobs report today FREE.

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Right to Information Call Center in Bihar

November 07th, 2010 | Category: Call Center

Bihar govt. launched the first call center on RTI in Patna. People can take any kind of information from any dept. under state govt. by applying online. This film is directed by Priyanka Tyagi & shaped by K.Neeraj.This film has got full media coverage on 29th Jan:06 when the CM Nitish Kumar viewed it with 4000 people around in Patna along with Arvind Kejriwal,the magassasay awardee this year. Later it was shown on various national & local TV channels. This film became a subject of praise among the diplomats.Nitish Kumar also praised the making of film open heartedly.

Jimmy Kimmel Live – Jimmy Calls Indian Call Center for Chinese Astronaut Joke

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VoIP Conferencing Phone ? Facilitating Better Communications at Lesser Cost

November 07th, 2010 | Category: Avaya Contact Center

VoIP Conferencing Phone ? Facilitating Better Communications at Lesser Cost

VoIP phones facilitate organizations to communicate in a better way at lesser costs. VoIP is one of the latest inventions in the field of communication. For making a call to any part of the world, using this technology, an internet connection and appropriate equipment is all that is required.

VoIP phones with several advanced features are manufactured by many leading manufactures. Although these equipments come with a number of next generation features they are efficient, comfortable and easy to use.

With the increasing popularity of VoIP phone systems, organizations of all sizes are getting them installed in the offices because of the cheap communication options which they provide. The different equipments come with different features. An organization can choose an equipment for themselves as per their business requirements.

Most of the VoIP conferencing phone systems come with a wide variety of features like call waiting, call forward, call transfer, call mute, speaker, caller ID etc, in order to facilitate a smooth conferencing. Some of the latest models of VoIP phones also support Wi-Fi technology and Microsoft Windows. These phones have a good sound quality and increased standby time, as well as, talk time.

Polycom VoIP Phones are fully interoperable with leading IP PBX and Softswitch platforms, you can have a variety of end-to-end, fully integrated VoIP solutions to choose from. Check out Polycom’s VoIP Technology Partners. VoIP solutions that feature Polycom VoIP phones provide a high-quality, rich communications experience, deliver productivity-enhancing new applications, and offer significant cost savings through consolidation of network costs for voice and data, and elimination of costs of phone moves, additions, and changes.

Avaya�s range of digital and IP telephones deliver advanced productivity-boosting features, including a large display and up to a 100-entry call log. These cost-effective phones are the choice for any business or contact center using IP Office and bring Avaya state-of-the-art technology directly to your desktop. These telephones deliver efficient service, superior voice quality, along with cutting-edge communications features such as screen labels for call appearance/feature keys to simplify user administration.

A good quality VoIP conferencing phone definitely proves to be a cost effective communication medium for an organization.

Zaibatt is an experienced Business Development Content writer and publisher for Telcom & Data Inc., a leading provider of VoIP phones, Businesses phone systems, Conference Phones, Equipments, and Phone Conferencing Bridge. For more information, visit: http://www.telcom-data.com/

iBAHN and Symon Dacon present the latest hotel technologies to hotel owners executives and managers in Amsterdam

Predictive Dialer: Reason 75

November 07th, 2010 | Category: Predictive Dialer

We are in the Team Building Business at Safesoft solutions www.safesoftsolutions.com we want YOU to get ahead of the game. We want your team to IMPROVE and we believe your company and our tools… can make a difference. http Predictive Dialers with a difference.
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Applied Materials’ SmartSched system is the semiconductor industry’s first predictive scheduling solution for optimizing the movement of wafers through the lithography cell. Permalink: www.businesswire.com

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Inbound Call Centers And Virtual Call Center Jobs

November 07th, 2010 | Category: Virtual Call Center

www.callcenteraddict.com Inbound call centers The one thing you must know when you want to work for virtual call centers. A Free report on how to apply for work at home call center jobs.

I Cannot Find A Job www.callcenteraddict.com Virtual call center jobs are hiring people who want to work at work at home call centers. If you need a second job,need a part time job fast LISTEN, Jobs are available

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Predictive Dialer System

November 06th, 2010 | Category: Predictive Dialer

While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. That’s why the number one solution is to cut costs and increase profits. Make an appointment today :: www.freedomtelework.com // created at animoto.com

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Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

November 06th, 2010 | Category: Call Center

Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

�Call centers and contact centers are strategic assets that companies can use to improve their customer relationships, and more important, to learn more about their customers, and therefore serve them better.�

A call center is a voice-centric, public switched telephony network-based center where agents handle service calls from customers, business partners, internal company associates and/or anyone else for the purpose of sales, marketing, customer service, telemarketing, technical support or other specialized business activity. On the other hand, a contact center generally refers to a center where agents handle additional types of customer, partner and/or associate contacts. A contact center is considered to be an important element in multichannel marketing.

Contact centers typically includes one or more online call center but they may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM). Contact centers go by many names. Probably the most common is e-contact center. Other fairly common ones you may hear are Web-enabled call center and customer interaction center.

The continued phenomenal growth in call centers has created a whole host of challenges to the call centre professional. As a result of the growing competition, call center services require some aid to carry on their profitable business. This is where call center consulting services are required and effectively step in. Call center consulting is a service that generally provides the clients with results-oriented solutions for real-world challenges.

Call center consultancy help call centers in achieving maximum performance. Their services provide the call centers with result-oriented solutions for the various challenges they face. They help to optimize forecasting, staffing and scheduling processes. Call center consultants bring both operations and consulting experience to each engagement and help organizations to develop the diverse skill sets required for successful call center management.

The most important activity conducted by any call center consultant is to analyze workflows to improve the efficiency of the call center and ultimately the entire organization. Some of the consultants also provide on-site consulting services that help the call center managers with contact methods and procedures, data management strategies, database evaluation and design, Workforce management, Staffing policies and procedures, ACD (Automatic Call Distributor) and PBX (Private Branch Exchange) switching, IVR (Interactive Voice Response) and Queue Engineering, System acquisition, configuration, and network implementation.

Contact centers have always had to figure out how to do more with fewer resources. In today’s economy that requirement is magnified. Contact center consultants understand the contact center environment and customize their services to meet the unique needs of their clients. Contact center consulting professionals conduct a comprehensive review of all critical contact center operations and practices to identify opportunities to improve service performance, increase productivity and manage costs more effectively.

They initially, conduct an overall assessment of a client�s contact center, including audits of such functions as talk times, ACD reports, staffing levels in relation to occupancy, and total minutes of talk/work time. Based on their assessment, clients can determine how they wish to proceed with improving their contact center business processes. Regardless of their operational mandate�sales, service, or support�a contact center consultant can help them optimize operational efficiency, improve customer satisfaction, and generate additional profits.

By call center outsourcing functions, companies can improve productivity, extend their service hours and place focus on their core competencies. For more information about crm consulting please visit the site: www.condadogroup.com

Find More Call Center Articles

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Compare Call Center Software

How Can VoIP Support Small Business Growth

VMukti Call Center report Count By ZipCode widget Video

Telecorp Products MCCS on Mobile

Work from home at a virtual call center

Right to Information Call Center in Bihar

VoIP Conferencing Phone ? Facilitating Better Communications at Lesser Cost

Predictive Dialer: Reason 75

Inbound Call Centers And Virtual Call Center Jobs

Predictive Dialer System

Call Center Consultant – To Optimize Operational Efficiency and Customer Satisfaction

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