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Service Cloud 2 is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Agent Console, Salesforce Knowledge(for agents, and via Google search), Customer Portal, Salesforce Chatter and Salesforce for Twitter.

While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. // created at animoto.com
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inContact makes it possible for Vector BPO to do business from the Phillippines and offer full transparency to their clients all over the world.
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inContact’s WFM allows them to train employees without negatively impacting operations and mitigate agent concerns.
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Burlington, Mass. — December 14, 2009

OnState Communications, the leading provider of on-demand virtual call center and virtual PBX business communications systems, today announced the addition of the Yuuguu instant screen sharing service to OnState’s virtual communications solutions. OnState is the first and only provider to include integrated voice, text chat and screen sharing as part of a cost-effective, on-demand virtual communications service. The addition of Yuuguu into OnState’s solution enables sales and support staff and all virtual workers to collaborate with customers by sharing screens or even keyboard and mouse control to help demonstrate solutions or solve problems.

“With Yuuguu screen sharing capabilities, OnState users can now conduct virtual sales calls – from anywhere in the world – with visual presentations, product demonstrations, and interactive communications,” said Pat Kelly, CEO of OnState. “And using real-time screen, keyboard and mouse sharing, support staff can resolve issues, answer questions, and assist customers more efficiently. Best of all, the combined solution is delivered as a secure, device-independent, cloud-based service that requires no installation or embedded applications on the customer side.”

In call center applications, the OnState and Yuuguu solution will simplify and improve agent training and supervision. Supervisors can use screen sharing to instruct or observe remote agents, use voice or text chat to converse with them, and use call logging to audit customer conversations. “Having Yuuguu in our OnState-powered call center will increase and enhance our real-time collaboration with customers,” noted Russ Geoffroy, who manages the Application Management Services practice at B4 Consulting, a global implementation partner and reseller of SAP solutions. “With Yuuguu and OnState, I am one-click away from total collaboration,” continued Geoffroy. “There are no scheduling issues, no client downloads — essentially no technology barriers to screen sharing that I’ve experienced with other applications.”

“Our partnership with OnState is truly game changing for customer support, collaboration, and problem solving,” said Anish Kapoor, co-founder and CEO of Yuuguu. “The benefits of instant screen sharing within a virtual call center not only boost productivity and drive unparalleled customer support, they leverage advanced communications to provide our services at a starting price significantly less than competitive solutions.”

The starting price for the OnState/Yuuguu solution will be .95 per user/monthly. This is based on a monthly per-user fees of .95 for the OnState virtual call center and .00 for Yuuguu instant screen sharing. For more information on the OnState/Yuuguu offering, please visit http://www.onstate.com/yuuguu/index.html.

About OnState

OnState provides real-time business communications solutions that are simple and low-cost—and highly-functional and scalable. Founded by telecom pioneers who launched GeoTel Communications (acquired by Cisco Systems (NASDAQ: CSCO)), OnState’s mission is to reduce business communication costs dramatically, replacing traditional hardware-based architectures with software-only, on-demand solutions. OnState’s solutions include Virtual PBX, Virtual Call Center, Quality Assurance, Outbound Calling and On-Line Business Chat, using integrations with Salesforce.com® and Google Apps®. For more information, Email: sales@on-state.com; Skype: onstate.sales; GTalk info@on-state.com; Call: +1 617-934-0381 or toll-free + 1 866-532-5036; or visit: www.onstate.com.

About Yuuguu

Yuuguu is a world leading provider of instant screen sharing, real time collaboration and web conferencing services. Its no-download for viewers, simple-to-use service supports instant remote collaboration and online meetings for hundreds of thousands of business users across the world, helping them to save time and money. Yuuguu is ideal for business class instant messaging, instant screen sharing and real time collaboration, holding planned and ad-hoc web conferences, collaborative working within remote teams and also as a remote support tool which allows mouse control and screen sharing to solve simple desktop computing problems. www.yuuguu.com.

All product and service names mentioned are the trademarks of their respective companies.

Follow Us on Twitter: www.twitter.com/onstate

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hope u guys find this easy and hope my videos are helping 🙂 www.webos-internals.org
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Review of Contact Center Software Preview Dialer

The latest product to hit the market is the Preview Dialer, this system makes making calls to customers so much easier and with far more efficiency, simply select and click on a phone number in the list and place the call. You can even create a call list of prospective numbers from an import list or one of your own CRM databases. You can as manager select specific lists for your agents to call and monitor the flow as well. The preview dialer system is a powerful management tool that will enable you to keep track of all those calls and keep on top of productivity.

There are many facets to these great management tools, with this program you can keep track of all calls and analyze your advertising programs the number of calls an agent has to make, and also the lead generations that are so important to your business.

So if you are looking for an answer to your management problems you should probably consider this program as a solution, it is a web based program that will improve the win/ loss ratio and monitor your account activities as well. You can track those customers and improve work flow, and it can be up and running quite quickly to leave more time for the important aspects of your business. Imagine having a tool that can enhance your market profitability and being able to give your sales team the ability to make more and better informed decision making capabilities.

This program for the IT manager will produce results in being able to consistently deliver the utmost in customer service to your clients, and you will be able to simply and easily monitor all the necessary business functions of the commercial enterprise. It will be fully integrated into the existing web based programs you have and will open source for easy customization with your current system.

You have the flexibility with this system to easily transform this program to open source and on premise readying, so if you need changes, which happens in successful businesses you can upgrade with complete security and peace of mind that this system will deliver.

You have the option of twenty four hour completely secure access in and from anywhere in the world, all you require is a web connection and a web browser. You do not have the hassle of installing anything you only need access it from your system.

You do not have the need of having an administrator or extra IT support, and one price covers everything, from the application to the support and upgrades, you can save thousands with this one and easily managed system.

www.call4peace.com – We Provide call center service including 24 hour call center solutions and business call center service inbound call center, outbound call center, new york call center, nationwide call center, business call center, 24 hour call center, virtual call center,live call center,tel…

Dallas, TX — March 5, 2007

Aastra announces a new hosted call center service offering designed for small to medium businesses. CVCC Express™ includes the most important incoming call center features of our flagship service, Centergy® Virtual Contact Center, including automated call routing, announcements, skills-based routing, real-time reporting and historical performance tracking. The product is entirely web-based, including training and provisioning, allowing agents to work from anywhere with only a phone and Internet connection. CVCC Express™ is available with no upfront cost and no monthly service charge.

“Excellent customer service should not be something only large companies can afford,” said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. “Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes.” Our FREE Hosted Service offering is ideal for small to medium businesses and for small call centers within larger organizations that prefer not to invest their resources in a premises-based call center. This solution will support an unlimited number of agents and supervisors and, because the service is hosted, there is no hardware, software or infrastructure to purchase. For more information on CVCC Express visit www.aastraondemand.com/Express.

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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Find More Hosted Call Center Press Releases

www.altitude.com – Altitude uCI™ was conceived to unify the management of every customer interaction, regardless of the media that the customer chooses to contact your company phone (agent or IVR), email, instant messaging (chat), SMS texting or collaboration using the Web. That management includes a unified queue with unified routing, unified real time monitoring and unified reporting for all interactions. See how Altitude Multimedia increases productivity for agents, by enabling them to quickly control the media on their desktop, providing better customer service which ultimately leads to customer loyalty.
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This short tutorial shows you exatly what you need to do in order to get your free first call resolution report. Topics covered include free software download, configuration and installation, verification of CTI data, upload of capture files, sample reports and additional FCR resources.
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Dublin, Calif. — May 8, 2008

PSS, a leading provider of contact center software and services, has been selected by Entrepreneur Magazine as one of the nation’s Hot 100 fast-growth businesses for 2008. Culled from a database of nearly 21 million companies, Entrepreneur Magazine and research provider CentrisPoint distinguished the Hot 100 based on rapid sales growth, positive job growth, and other select criteria. The Hot 100 ranking appears in the May issue of Entrepreneur, on newsstands now. PSS is the only company on the list specializing in contact center solutions.

“PSS has grown largely by word of mouth. Our customers continue to come back to us year after year, and every year they seem to spread our secret to more colleagues,” said Todd Funk, President and CEO of PSS. “I’d like to thank our customers once again for their loyalty and for sharing our story.”

PSS customers, who include some of the world’s largest financial institutions, healthcare systems, and airlines, have collectively deployed over 100,000 ports of IVR and over 50,000 seats of CTI. PSS helps these customers manage and maintain their existing infrastructure while they transition gracefully to next generation technology based on VoiceXML, SIP, and SOA. As part of the transition process, PSS provides comprehensive solutions that include custom IVR and CTI development, comprehensive 24x7x365 support, as well as infrastructure from partners such as Genesys, Nortel, Holly Connects, and Voxeo.

About PSS:

PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, CTI, SIP, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and United Healthcare. For more information, visit http://www.psshelp.com/.

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Related Contact Center Software Press Releases

John Sorenson, Senior Vice President, Phone Channel discusses the reasons BB&T selected Genesys as its contact center software platform, and how Genesys solutions are helping the organization meet its strategic business goals.
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