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Winsted, CT — August 9, 2007

Mediabids.com, the print advertising marketplace, in partnership with Barrington Media Group, today announced the launch of their new Per-Inquiry Print Advertising network.

Mediabids’ & BMG’s Per-Inquiry Advertising Service was designed to address the loss of advertiser’s print budgets to online advertising by offering a results based Per-Inquiry pricing model.

About Mediabids’ Per Inquiry Advertising Service

*Includes guaranteed payments and call reporting

*Publications choose the advertisers they feel their readers will best respond to

*Unique toll-free numbers are assigned to each ad, so that all responses can be monitored

U.S. Print Newspapers & Magazines interested in participating can learn more by going to http://www.mediabids.com/landing/PpiAllRequests.html

U.S. Advertisers interested in participating in per response advertising on a national level can learn more by going to http://www.mediabids.com/landing/PpiAdvrequest.html

About Mediabids.com

Mediabids.com, the online print advertising marketplace, offers a patented online process that enables the buying and selling of print advertising space in U.S. newspapers and magazines, through reverse advertiser auctions (initiated by advertisers), publication offers (posted by publications) and traditional media buys. To date over 8,500 business consumers (advertisers) have registered on Mediabids.com to purchase advertising space to market their business and over 3,500 newspapers and magazines have registered their print publications to sell ad space. www.mediabids.com Toll Free 866-236-2259

About Barrington Media Group

Barrington Media Group is a full service national direct response media and marketing company. BMG has expertise across all facets of direct response marketing including Radio Media, Per Inquiry Print Media, Creative Development, Interactive, Research and Analytics, Inbound/Outbound Call Center Management and Campaign Revenue Maximization. BMG’s diverse client roster includes nationally branded companies in business fields ranging from financial services to health and wellness. Barrington Media Group can be reached at 860-676-7776 or www.barringtonmediagroup.com

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Review of Contact Center Software Performix Performance Management

The global expansion of the customer service industry and the advancement in technology has significantly increased people’s expectations. It is therefore critical that your company meets all goals and embraces the latest software ideas. IEX Corporation has developed a programme known as Performix Performance Manager which will help you to considerably reduce administration time, allowing you to focus on your business needs.

The programme supplies businesses with an incorporated scorecard which helps with the consolidation process and reduces the amount of wasted paperwork. The scorecard details the performance records of all of your staff and also allows the employees themselves to monitor their performance records. Everybody can see whether or not they are meeting targets and the areas that they need to really focus on.

There are a number of different programmes included in this package which include the following:

Performix Development Manager: this allows you to include training teams in your performance figures. You can monitor the training process to see how the new recruits are getting on and which ones really stand out. This not only allows you a complete overview of your business, but also cuts down on training costs as your new employees can see for themselves how they are doing.

Performix Evaluation Manager: this programme will supply your company with online evaluation forms as well as reminders to those who have not filled theirs out. Your employees can download them and complete them when required. You can write your own questions and customise the entire process to your needs. You are able to retrieve any employees evaluation records at the touch of a button and this evaluation can be interlinked to performance records and annual appraisals.

Performix Recruiting Manager: this programme allows you to computerise, monitor and improve the entire hiring procedure. You will be able to ensure that only the right people get the job and maximise their potential – again saving time and money. The Recruiting Manager makes the procedure of hiring new staff a lot quicker and more efficient. You can even sort out which candidates are not performing as well as they should within the first week by comparing their statistics with each other’s and previous candidates.

Workforce Management System Integration: this management system will help you to install any new Performix programmes. You will be given access to information on TotalView which allows you to monitor your key performance indicators (KPIs). You will be able to synchronise information about each call centre agent and performance related information which like many of these programmes cuts down on the need for vast paper trails. You data will be a lot more accurate as well as easier to retrieve.

The benefits of Performix Performance Management are obvious and without it, you run the risk of your business falling behind others who invest in this latest technology. In today’s developing technological world, you can’t afford to have anything but the latest arrivals to help you streamline your business and cut costs. Performix have proven results and offer excellent solutions for all of your business needs.

Pompano, FL — January 21, 2008

Promero today announced that it ended the 2007 year on a significant upswing in client signings by adding 18 clients to its hosted call center software services roster. Businesses will use Oracle’s Contact Center Anywhere and range in a wide variety of business verticals.

A few notables becoming Promero clients were Sound Telecom, an outsource call center in Washington; Impulse Communications, a web based marketing company in Rhode Island; Pharma Futures, a health insurance company in Colorado; Home Improvement King, a home improvement resource in California; ECCO, a telemarketing firm in Dominican Republic specializing in sales for Dish Network; Jade Rock Enterprises, a business finance company in Nevada and Small Cap Relations, a security broker relations contact center in Arizona.

“We [Promero] are very encouraged with 2007’s activity for the Contact Center Software hosted services,’ stated Gregg Troyanowski, president of Promero. ‘As more and more companies review enhanced software solutions, Oracle products are selected as the definitive choice for hosted as well as on premise solutions. In my opinion, Contact Center Anywhere is head and shoulders above the rest in terms of features and total cost of ownership.”

Oracle Contact Center Anywhere call center software is a IP based multi-channel communication software featuring enhanced features such as predictive dialing, call recording, IVR, ACD, call routing, SIP capability and more than 100 enhanced features that are native to the software platform. It is available in an on premise and hosted version.

Founded in 2001, Promero is a leading application service provider and authorized reseller of Oracle Contact Center Anywhere, ProStar CRM and lead management software. Promero is a Worldwide Oracle Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822. Email: sales@promero.com. For more information about the latest communication software, please visit www.promero.com.

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Baltimore, MD — September 13, 2005

TeleRep, A mid-sized call center near Baltimore-MD, is once again assisting a difficult situation. Hurricane Katrina caused the USDA to prepare for the potentially sudden increase of inbound calls to the USDA’s Meat & Poultry Food Safety Hotline. TeleRep has a track record of providing quick, professional assistance for the USDA when they need additional operator resources. Â?WeÂ?ve provided our professional call center services in the past to assist the national Meat & Poultry hotline in handling high call volumes for various national campaigns such as calls regarding the Mad Cow disease scare in late 2003 and a major beef recall in 2002. Currently, we’re providing a similar service for calls related to the impact from Hurricane Katrina,Â? said Business Development Manager, Joseph Simpkins.

Location, capacity, technology and experience all enable TeleRep to prepare and deliver tele-response teams for potentially high call volumes very quickly for local organizations. The speed at which service can be delivered is critical for the MP hotline and many resources must be organized almost immediately to provide the assistance needed to compliment their internal hotline resources.

The USDA FSIS has contracted with TeleRep to provide overflow and after-hours support for the duration of the Katrina related call volume. Â?TeleRep is glad to be in a position of service for the USDA and all Americans who rely on the food safety hotline for help, especially in difficult times,Â? said Company President Sandra Olson. TeleRep will continue to provide support to the USDA now and in the future when assistance is needed.

ABOUT TELEREP

TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7 inbound call center services for medium and large companies that need advanced customer support, complex call handling or high-end call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency typical of a smaller business.

Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep’s location in Glen Burnie, Maryland.

For more information about TeleRep, its services and capabilities, contact Joe Simpkins, Business Development Director, at (410) 761-2424 / (800) 638-2000 or jsimpkins @ telerep.com Â? http://www.telerep.com

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Find More Inbound Call Center Press Releases

Inbound And Outbound Call Center Boost-Up Sales

Call centers are contacted by the Companies to boost-up their sales and marketing.

Inbound call centers are meant for taking-up calls from the customers and answer their queries satisfactorily. Call centers have proper infrastructure to take-up the calls and reply them instantly. Clients are well aware of the fact and they approach the inbound call centers to train them for their specific needs. The infrastructure is full of latest advanced machinery which can handle multiple calls easily. Customers can also contact the executives through mails and other means of communication like chatting, etc. Inbound call centers are available to satisfy the customers, whatever their need may be.

Executives of inbound call center are trained to satisfy the customers for their probable queries. They are also well-equipped with the language known to their customer. A Spanish-speaking customer is replied in same language and accent to make them feel special and cared-for.

These days, if a customer is not satisfied about the product then he will narrate the products’ bad-qualities to other people also. This way an unhappy customer creates sixteen other bad customers and the cycle goes on…Clients are well-aware of this situation and hence avail services from inbound call center India for better business and marketing prospects.

The outbound call centers are also meant to make calls on behalf of the client and ensure various activities online. These centers are used to fix-up appointments, generate positive customers for the client, enable services like insurance and travel-related services, etc. The outbound call center is the same as inbound call center. The infrastructure required for setting-up both the units are the same. The only difference is that the calls are made from outbound call center to the customers for enhancing marketing activities. Some call centers are operating as inbound and outbound call center to satisfy their customers and make best use of resources.

The Ins And Outs Of Indian Outbound Call Centers

The terms – Feasibility, Result- Ability and Competency are the three Meta Principles of Indian outsourcing market.  Indian BPOs not only assign altogether different market aspects but propose new horizons to clichéd and readily accepted scenario of outsourcing industry also. They are outcome oriented and offer solutions which are designed to bring success on board.

India does have some gracious geographical advantage. Apart from the much talked about optimum time hiatus and second largest country of English speakers, there is much more about Indian outbound call centers that attracts the largest share of business and various industry portals.

Working at outbound call center of India is supported by innovation, highly skilled manpower, technical expertise and infrastructure management. They focus their energies and effort on core competences of any business and execute market oriented solutions. They understand the capabilities and weakness of business and then carry forward a project. Their cost effective corporate solutions pave a way forward for your organization and help you grow at exponential rate.

You could choose to hire your Indian call center vendor for complete or partial outsourcing. At par technology and brain power help them to enforce business solution much more effectively. Also, support of Indian government bolsters and fosters the outsourcing industry. It has stated IT as one of the top growth priority industry and maintained policies which benefit IT outsourcing. The policies and agendas regarding outsourcing services providers and seekers are flexible. The outsourcing framework in India has got support of legal and governmental framework. The government secures the interest of both the vendors and businesses.

You can select and outsource from a wide range of offshore outbound call center services such as customer support, telemarketing, data entry services, engineering services, financial services, creative services, documentation management, back office support, help desk services, web analytics services, healthcare services, photo editing services, after sales, software development, research and analysis services. You can also outsource services like data processing, procurement outsourcing and market-survey to leverage your product in market.

The foundation of outbound BPO lies in accuracy and detailed information. The call center employees work at fast pace to provide solutions within the allotted time and without fail. They have extensive experience and are well trained to accomplish the task. The entire processes of call center are streamlined to achieve one goal- Customer Satisfaction.

Visita al call center de Telecom Networks ubicado en Montevideo, Uruguay

Find More Outbound Call Center Articles

www.cmrinc.com – Provides complete call management services! 100% of all calls are answered within the US. Telephone answering, inbound call center, virtual receptionist, class/seminar registration & outbound survey collection. CALL 1-800-475-7300 Now!

www.tyccpro.com. McKee Consulting LLC is a sales and motivational training company that has been teaching Tele-Sales, Tele-Marketing, Customer Service, and Positive Coaching techniques since 1979. Since inception, the company has trained thousands of inbound and outbound call center personnel for several hundred major corporations, and small businesses nationwide. The mission of our company is to provide effective, professional training that yields measurable results at an affordable cost.

Hosted Dialer will help you find the best predictive dialer software, call center predictive dialers, auto dialers, voice broadcasting solutions. Visit www.hosteddialer.com or call 1-877-350-0115
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King of Prussia, PA — April 21, 2010

Intellicomm Inc., a leading provider of hosted unified communications has introduced an Automated Call Distribution (ACD) feature set to its Innoport service. ACD allows for queuing incoming callers on hold to Innoport virtual phone numbers. Whether it’s a small business or a large corporation, they can now setup a call center type functionality, complete with comprehensive agent and queue management capabilities online via the Innoport online interface at www.innoport.com. The ACD feature can be used with a single agent and a single queue or scaled up to multiple agents and multiple queues. ACD is being offered as part of the Business Service plans of Innoport and no additional fees has been introduced due to this latest enhancement.

Innoport ACD capability includes the following:

     Incoming calls are queued and routed to the next available agent
     Remote agents
     Web based agent check in and checkout
     Agent wrap up time flexibility
     Multiple interjecting prompts for callers on hold
     Option for callers on hold to go directly to voicemail
     Call queuing can be setup on a Innoport virtual phone number or on an extension of the Innoport automated attendant for ultimate flexibility
     Automatic agent check out trigger
     Route callers based on criteria, such as, Skill Based, As Entered, Round Robin, Most Idle Agent or Least Utilized Agent.

By adding ACD, Innoport has brought the concept of setting up a virtual call center, complete with call queuing and interjecting audio prompts, within the reach of a small business operating with a limited budget. Innoport plans offering ACD start at .95 per month. With Innoport, businesses of all sizes can now operate a virtual call center with agents dispersed anywhere in the world yet appearing as a single call center to the calling customers. “Companies looking to provide robust call center capabilities without investing in expensive customer premise equipment can now bypass the upfront investment and opt for a scalable on demand virtual hosted call center model using Innoport ACD call queuing” said Harprit Singh, President and CEO of Intellicomm Inc.

With the introduction of ACD, Innoport continues to demonstrate its leadership and vision of hosted unified communications. Businesses looking to cut costs, improve customer experience and streamline their operations should consider various capabilities offered by the Innoport service.

About Intellicomm

Intellicomm Inc. is a leading provider of hosted unified communications services, delivering enterprise class services to businesses of all sizes and empowering them with an unprecedented level of information access and management. Through its flagship service, Innoport®, Intellicomm automates an individual or company’s flow of communication by centralizing all inbound phone calls, voice mail, fax and instant messaging communications. As an affordable, remotely-hosted communications system, Innoport can help businesses achieve virtual office capabilities that present nearly unlimited scalability for growth and enhance employee mobility. For more information, visit http://www.innoport.com or http://www.intellicomm.com. Innoport is a registered service mark of Intellicomm Inc.

Copyright 2010 Intellicomm Inc. All Rights Reserved.

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Conozca la opinión que Jaime Martin, Responsable de Mercado Interprise de Alava Telecom compartió, sobre el sector del Contact Center, en ASES 2010, la reunión de usuarios de Altitude Software España
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