Compare Call Center Software

Upgrading to a Hosted call center software

A call center model supported by a hosted greatly reduces the cost and adds flexibility to operations while adding advanced features. The hosted software solution has proven to be beneficial to any kind of call center set up, small or large. Hosting a call center from any part of the world is possible with the Hosted IP dialer technology. Both agents and call center management have to connect to the IP dialer. The only requirement is a high-speed internet connection and good set of headphones. This is quite an effective tool in the call center industry and is highly recommended. A hosted call canter is nothing but virtual call center. Typically, the software comes with a number of features that must be studied carefully in order to recognize the suitability.
Some of the features included in Hosted are:

•    IVR and predictive dialer, full power,

•    Advanced IVR blasting, a user can work from anywhere.

•     It can handle 1 to 2000 users at the same time.

•    Guarantees excellent start times.

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•    24/7 support

•    Large scale PBX and support of blended dialer

•    Basic requirement is high speed internet and a set of headphones.

•    Dialer planes to countries like Australia, Philippines, UK, USA

•    Statistics and in depth reports of live agents

•    Fully compliant control drops and DNCs

•    Call backs and call result codes adjustable

•    Real time chat with agents

•    Can handle unlimited agents, campaigns and lists and many more supportive
features.

The whole system works through the internet. applications increase efficiency thus productivity. It makes use of the flexible VoIP platform which helps to reduce the cost of housing. The scaling facility makes it convenient to expand the business without spending too much.  The VoIP PBX hosted comes with a number of features making it highly useful in any kind of call center; it comes with voice to e-mail, fax to e-mail, caller ID, video conferencing, call forwarding and more.

The hosted predictive dialer can effectively predict the availability of live contact and when an agent is free to take a call by screening out the busy signals, no answers, answering machines and disconnected numbers -just as one does in a housed or premises call center. Some of its features are data collection, agent scripting, contact management control and reporting on the fly.  The call center can be turned into a hub for all inbound and outbound business. It is useful for marketing as it can be loaded with multiple campaigns, dialing lists and agents. Monitoring the call center with full time recording and on the fly configuration becomes easy and maximizes efficiency. Hosted comes with a number of other features which can either be used on the premises model or hosted. The features to look for while installing the software are: a simple interface and the capacity to upgrade, as well as competitive pricing.

Related Predictive Dialer Articles

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Pompano, FL — December 4, 2008

Promero, a Certified Partner of the Oracle Partner Network today announced the offering of a Try Before You Buy No Risk Guarantee for call center executives contemplating a software upgrade or hosted services enrollment and wish to use the Contact Center Anywhere call center software product. The product features include predictive dialing, ACD, call monitoring, remote agent, and 100% call recording. The package includes complete 3-day training of the software and use of the Contact Center Anywhere call center solution from Promero’s hosted service facility for one month. If the customer elects to make a purchase of the software, the monthly service fee is applied 100% towards the purchase of the software. If the customer elects not to purchase or cancels service for any reason, the monthly service fee is refunded. The offer expires on January 31, 2009.

‘Promero selected Oracle Contact Center Anywhere as its software solution because it was feature rich, easy to use and has rock solid performance. Coupled with Oracle’s first class technical support and flexible cost effective financial models, it was a natural fit for us,’ quoted Promero president Gregg Troyanowski. ‘The decision for customers to purchase call center software is difficult. Make the wrong choice and the loss is more than simply the capital expense. Our customers want the flexibility to try before you buy. Oracle Contact Center Anywhere was head and shoulders above the rest of the call center solutions.’ The details of the No Risk Guarantee are viewable at http://www.promero.com/call_center_software_no_risk_try_offer.html .

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at http://www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero http://www.promero.com is a leading application service provider of Internet-based call center CRM and lead management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Dentro del marco del Customer ContactForum, Alestra, Aspect y Unigate anunciaron una alianza estratégica para ofrecer al mercado una solución de Contact Center en la “nube”, para maximizar la eficiencia y la efectividad de los procesos de negocio. Escuche de voz de los directivos de estas empresas la propuesta que hacen al mercado de Centros de Contacto en México.

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Leesburg, VA — August 29, 2011

TelStar Hosted Services, Inc., a leading provider of hosted call center solutions and Silver Sponsor of ITEXPO?s Cloud Communications Summit, and Vocalcom, a global leader in call center technology, are pleased to invite attendees of ITEXPO West, September 13-15, 2011, at the Austin Convention Center, in Austin, Texas to visit our booth #332/431 in the ITEXPO Exhibition Hall.

TelStar Hosted Services, Inc. is the exclusive hosted provider of Vocalcom call center technology in North America. TelStar Hosted is offering a low introductory price on its new Vocalcom product, 1/3 off each of your first 3 months of service, the equivalent of one FREE month, plus free softphones.

TelStar Hosted is excited to share a booth showcasing their partnership with Vocalcom at the ITEXPO West conference. With more than 5,000 call centers and 650,000 agents in over 41 countries using their call center solutions, Vocalcom is a global leader. Vocalcom?s product is state-of-the-art technology, offering:

????Robust inbound, outbound and blended call handling with true predictive dialing
????Integrated scripting and reporting
????Customizable user interfaces for agents, supervisors and managers
????Realtime dashboards
????Full media integration and queuing of email, fax, chat and video chat communications

At the ITEXPO booth, TelStar Hosted and Vocalcom are excited to offer a chance to win either a SONY Clock Radio Speaker Dock for iPod? or iPhone?, or a SONY Cyber-shot? Digital Camera W530. Share your contact information with us, and enter to win!

?We are excited to highlight our new partnership in the cloud with Vocalcom by jointly participating in the ITEXPO tradeshow. We look forward to speaking with conference attendees further about how the cloud can enhance your ability to acquire, grow and retain customers,? said James Dunn, CEO, TelStar Hosted.

?We are pleased to partner with TelStar Hosted to bring Vocalcom?s vetted product to the cloud, and help us to achieve exponential growth in North America,? remarked Steve Bederman, CEO, Vocalcom North America. ?We look forward to showing you the advanced features of the Vocalcom technology at our ITEXPO booth #332/431,? he continued.

In addition to showcasing the hosted partnership with Vocalcom, TelStar Hosted Services Inc.?s CEO James P. Dunn will anchor a panel on ?What?s Really Driving the Hosted Customer Care Trend?? on Thursday, September 15 at 9:00 a.m. This session will discuss how hosted solutions enhance the customer care market.

ITEXPO is the world?s largest and best-attended communications and technology trade show, currently ranked as the #3 fastest-growing event on Trade Show Executive Magazine?s Fastest 50 List.

About Vocalcom

With more than 3,500 companies in 41 countries and 17 offices worldwide, VOCALCOM S.A. is a global leader in manufacturing and implementation of call center technology solutions. Our investment in research and development allows us to provide complete, efficient and profitable next generation contact center software and services. VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A.

For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266).

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (?CaaS?) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients? money and allows clients to focus on their core business.

For more information, or to set up an appointment at ITEXPO, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

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Leesburg, VA — July 13, 2011

TelStar Hosted Services, Inc., ?Your Call Center in the Cloud!??, announced today that M. G. (Manny) Funtall joined the TelStar Hosted sales team as Director of Business Development.

Manny has a long history of successful sales efforts in the technology area. He began his career as an application developer and IT manager, before a successful transition to sales and sales management. Manny has worked for several contact center software suppliers including eShare Technologies (formerly Melita), Stratasoft, and Noble Systems. Manny also spent nearly five years as an independent sales consultant providing sales and marketing expertise to evolving software companies at the behest of several venture firms. Manny is resident in the San Diego, CA. area and will represent TelStar Hosted on a national basis.

?We are so pleased to have Manny join the TelStar Hosted sales team?, remarked Karen Banta, SVP Sales. ?TelStar Hosted will benefit from Manny?s wealth of experience selling both premise and hosted call center solutions, his strength in consultative solutions selling in fast-paced, rapidly growing markets, and his focus on what is best for the customer,? Karen continued.

?We are delighted that Manny brings additional senior sales expertise to our already strong leadership team,? added James P. Dunn, CEO.

About TelStar Hosted Services, Inc.

TelStar Hosted Services Inc., ?Your Call Center in the Cloud,? is a leading hosted call center technology provider offering blended call center services, predictive dialer capabilities, and automated voice messaging. TelStar Hosted helps top companies to gain prominence by meeting their goals to acquire, service and retain customers. Our feature rich, industry proven call center services can be deployed quickly and affordably across a distributed workforce. Housed in a world-class, SAS70 Type II compliant, secure data center, our IT Services are delivered by our service-oriented, highly professional team. By offering Communication-as-a-Service (?CaaS?) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted saves clients? money and allows clients to focus on their core business.

For more information, please contact Meghan Harris, SVP and CMO, TelStar Hosted Services Inc., mharris(at)telstarhosted(dot)com, 571.252.3013 or visit http://www.telstarhosted.com.

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We appreciate your time viewing www.hosteddialer.com We are a true Leader in Hosted call center solutions. Our clients trust in us as their all in one call center solution. With hosted dialer, you get fast setup, no busy numbers, no answering machines, no disconnected numbers. Start talking to customers 60-70% of the time. Hosted Dialer is your affordable solution with optimal results With the innovated predictive dialer solution by hosted dialer dot com, you can run multiple campaigns simultaneously from different locations. You have the ability to manage your inbound and outbound call center easier than ever. With a variety of comprehensive features like: Dial up to 5 lines per agent! You can add custom dispositions! Record all of your calls automatically! Create custom fields instantly Leave pre-recorded messages on answering machines Intuitive 3 way calls calling! Send emails to your leads, from the dialer! View live, real time stats and listen to your agents from anywhere! With a variety of connection methods, USB headset, or a dial in number we standby by our promise of NO hardware or software is required!! With Hosted dialer Simple to manage campaigns and statistic tracking and the ability to scale your call center within hours not weeks hosted dialer stands on a higher level. Ask about our complementary Demo Offer TODAY! For more information call us now at 877-350-0115 or fill out your contact information below to get started TODAY!
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Advance Hosted Call Centre Technology

Advance Hosted Call Centre Technology

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Advance Hosted Call Centre Technology

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Advance Hosted Call Centre Technology

By: saurabh saxena

About the Author

Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.

call canter solution
voip call canter

(ArticlesBase SC #659363)

Article Source: http://www.articlesbase.com/ – Advance Hosted Call Centre Technology

oBelyx is a call center software that provides rich features and unparalleled benefits making it the best call center solution without any expense on hardware and logistics. You can connect all your virtual call center agents from any corner in the world.

oBelyx call center software is a VoIP based distributed call center solution. Our turn around time in terms of setting up a virtual call center is a fraction of other call centre software solutions. oBelyx is an On demand call Center that is easily scalable at no additional cost with agents spread geographically over different locations. It is a VoIP call center solution that can be offered in a hosted model. Built on TAG, the architecture does not have any servers as a single point of failure.

It’s a maintenance free hosted call center solution that is currently running successfully with reputed big telecom companies. Our virtual call center solution has passed the gruesome tests in these big reputed telecom companies with minimalistic issues. oBelyx call center solution slashes the infrastructure cost of setting up a call center by over 80% making it the most preferred choice for virtual call center solutions.

oBelyx is a Call Center software technology platform provider. It’s a Multi-tenant VoIP call center system that leverages Software as a Service (SaaS) Model.

oBelyx call center solutions overview:

VoIP based full call center software that focuses on pooling client (PC) resources into a Telephony Application Grid (TAG), thus greatly reducing the need for expensive or cumbersome centralized application or media servers.

Large reduction in CAPEX infrastructure cost with implementation time of less than a week and flexibility to scale to any number of agents in any location, It’s truly virtual call center software.

Key Differentiators

Ease of installation
Highly scalable virtual call center software
Ease of bundling – Internet bandwidth, VoIP minutes,
Applications
Scale from small to very large call center solutions
Sophisticated capabilities only available to large call center
Reports, Analytics, Leads Management,
Click-To-Call
Flexibility to meet seasonal demands
Customer Focused voip call center
Ease of deployment – online
Easy to scale call center solutions
No hardware installation maintenance required – virtual call center software
Real time reporting.

Our call center solution is ideal for service providers who want to offer a hosted call center service under their umbrella in a matter of days. The call centre software is scalable to any number of seats with minimal hardware and infrastructure expenditure offering a VoIP based call center solution with dependability, reliability, efficiency and high availability for Contact Centers.

Retrieved from “http://www.articlesbase.com/voip-articles/advance-hosted-call-centre-technology-659363.html”

(ArticlesBase SC #659363)

saurabh saxena –
About the Author:

Shane is the head of content department of Param Network, a Delhi based IT firm that offers a one stop solution for all your offshore outsourcing related needs.

call canter solution
voip call canter

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Article Tags:
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Mesa, AZ — May 9, 2007

Data-Tel has announced the completion of xSELLerator Standard and xSELLerator Hosted Version 7.0, for immediate release.

xSELLerator Standard is Data-Tel’s fully blended inbound/outbound call center solution. Installed in any call center, xSELLerator Standard features automatic call distribution (ACD), interactive voice response (IVR) and text-to-speech functionality.

xSELLerator Hosted is Data-Tel’s award-winning VoIP call center solution. With clear voice quality and an easy-to-use interface, xSELLerator Hosted is accessed via the Internet for a low monthly fee and no installation is required.

The 7.0 version now includes items such as increased functionality, improved configuration screens, a toolbar for quick access to TSR features, improved Crystal reports for dozens of client and TSR functions, and a “Help” status button that aids communication between managers and agents. The additions of these features are guaranteed to reduce downtime and increase productivity.

Both Standard and Hosted versions of xSELLerator also feature the new Wonderscript which makes TSR script importing, management and call resulting faster and easier than ever before.

“Wonderscript is an excellent addition to the xSELLerator suite. The new look and feel of the interface allows for tremendous ease-of-use that all agents can be comfortable with. We made it easy to customize, making it possible to change rebuttals on the fly without impeding its use. With the inclusion of HTML and Javascript tools, the content is more dynamic, making data entry and complex validation a lot less complicated.” – Justin Zimmer, Developer

For questions, system requirements, or to find out which version of xSELLerator is right for your call center, please contact a Data-Tel Sales Representative by calling 1(888)926-1131.

About Data-Tel

Data-Tel Info Solutions is a privately held call center solutions provider with headquarters in Mesa, AZ and offices in Westerville, OH and Santo Domingo, Dominican Republic. Founded in 1991, by G.L. Scott Murray, Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.

Not only does Data-Tel handle the technical requirements of your call center, they assist you in developing ideas to take your products and services to market. Data-Tel’s new “Hosted Agent” program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.

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Gintel Value Added Service platform. Virtual PBX, EasyVPaBX, Virtual Cal Center, Hosted IP Centrex solutions.
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Pompano Beach, FL — August 16, 2007

Pompano, Florida [PRWEB] August 16, 2007 — Promero, a member of the Oracle Partner Network, today announced the Hosted Hybrid hosting solution for call centers using or contemplating using Oracle’s Contact Center Anywhere Call Center Software and Predictive Dialer www.oraclecontactcenteranywhere.com . Different than the a pure hosted solution (meaning a hosting provider uses its software licenses and hosts the applications use for its customers), the Hosted Hybrid offers the benefits of lease-purchase and experienced management services.

For medium-to-large call centers [100-plus agents], the financial benefits of leasing the Oracle software and then hosting the software at Promero’s managed, Category 5 data center is an excellent option for growing call centers. Credit worthy businesses can lease the application for 36-60 months with Buy Out options. Capital expenditures are virtually zero. The management of the software is administered by experienced Promero IT personnel.

“The Hosted Hybrid model, in my opinion, is the perfect ROI scenario for any call center: Low upfront costs; fixed monthly expenses; best of breed software and outsourced software management,” stated Gregg Troyanowski, president of Promero, Inc. “I see many operators that become hampered and frustrated with software deployments, management and support. The Hosted Hybrid Oracle Contact Center Anywhere model is the premium VOIP call center software solution.”

About Promero, Inc

Founded in 2001, Promero www.promero.com is a member of the Oracle Partner Network and is a leading application service provider of Internet-based call center, CRM and lead management software. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Email: sales @ promero.com

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

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