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TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006

November 18th, 2010 | Category: Hosted Call Center

TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006

Denver, CO — February 23, 2007

TouchStar today announces 550% revenue growth in its DialonDemand division in 2006.

TouchStar’s DialonDemand solution is an on-line telephone system and call center management software package. Customers benefit by having TouchStar operate and maintain the technology, and by gaining the ability to quickly add call center agents without a large capital investment. TouchStar’s technology enables call centers or individual agents to be located anywhere in the world.

“TouchStar’s DialonDemand division is proud to be a significant contributor to TouchStar’s overall success in 2006. We are even more excited about the additional product enhancements that will be introduced in 2007 to meet the demand for additional services from our DialonDemand clients,” expressed Kyle Fox, Director of Hosted Services for TouchStar Software.

Steve Bederman, TouchStar’s CEO, added: “As our client base has grown into the thousands, we see the increase in demand for off-premise solutions. The foundation of TouchStar has been built around listening to client requests. We aim to meet their sense and urgency with this solution, DialonDemand.”

About TouchStar

TouchStar is a rapidly growing developer of call center technology. TouchStar acquired Digisoft in 2005 and Sigmaworx in 2006, and has been named as one of the Denver Business Journal’s ‘Fastest Growing Large Private Companies in Colorado’ for four years in a row. TouchStar is headquartered in Denver, Colorado, and has offices in Pune, India; Mumbai, India; New York, New York; Davenport, Iowa; Manchester, England; and Manila, Philippines.

Contact:

Christina Whitfield, Marketing Manager

TouchStar Software

+1 303 338 0678 x237

http://www.touchstar.com

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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Smb?s Vote for Hosted Telephony

November 11th, 2010 | Category: Hosted Call Center

Smb?s Vote for Hosted Telephony

Smb’s Vote for Hosted Telephony

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Smb’s Vote for Hosted Telephony

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Smb’s Vote for Hosted Telephony

By: Jennifer Hanna Gross

About the Author

Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By Jennifer Gross????

Freedom TeleWork
www.freedomtelework.com

(ArticlesBase SC #170271)

Article Source: http://www.articlesbase.com/ – Smb’s Vote for Hosted Telephony

Predictive Dialing, Hosted Call Centers, and VOIP communications are hot buttons to SMB’s.

According to a new study by Access Market International (AMI),

http://home.businesswire.com/portal/site/google/index.jsp?ndmViewId=news_view&newsId=20070425005049&newsLang=en

the small and medium size business (SMB) crowd wants hosted call center solutions delivered up as easily as possible without their organizations having to be hands on with technology. The mantra of this business segment is “Leave me alone, deploy the technology, save me money, provide efficiencies, and YOU make it happen”

The study was a surprise to analysts in showing that the market size for SMB’s adopting the hosted call center model will reach an estimated 6 million dollars this year. The growth in this industry segment is amazing because not that long ago in 2005 it was reported that this industry niche had generated 5 million in sales annually. There just aren’t that many industries which such stunning growth as reflected by the study. It is anticipated that with the current trend line that this industry segment will post a cumulative growth rate of 56.9% between 2005 and 2010. Even more surprising is that the growth in this segment is particularly robust in organizations with less than one hundred employees. This market segment per the study will grow during this same period at a rate of 69%, a remarkable statistic.

Steven Gross, President of Hosted call center Freedom TeleWork is not surprised. “We have been saying for years that this is the sweet spot for SMB’s. This industry segment is particularly sensitive to creating efficiencies within their organizations to survive against bigger players in the market. So whenever there is an opportunity to cut costs, increase efficiencies, provide better customer service and increase sales, SMB’s by their nature must run in this direction.”

The hosted call center model abounds with deals for the SMB’s. Inbound phone numbers for as little as a month, calls for pennies per minute, deep discount international rates, the ability to avoid traditional brick and mortar call center costs of .85 a minute. And, the technology brings amazing productivity enhancements to SMB’s. Predictive dialing alone can increase efficiency in calling consumers by up to 300%.;

The good news for hosted call center providers keeps on getting better. The study shows that investment by SMB’s in hosted solutions will continue to increase every year and by 2010 hit a whopping .56 billion dollars. At the same time, the number of seats which will deployed in this sector will grow from 394,000 last year to 3,000,000 by 2010, a stunning growth rate.

Another key reason SMB’s want the hosted model is that few of them have the technical resources or the inclination to learn all the ins and outs of telephony. “With a hosted solution, your hand is held and everything is made easy in the deployment and on a company’s pocketbook.” said Gross.

Retrieved from “http://www.articlesbase.com/voip-articles/smbs-vote-for-hosted-telephony-170271.html”

(ArticlesBase SC #170271)

Jennifer Hanna Gross –
About the Author:

Jennifer Hannah Gross is Vice President for Marketing and works at Freedom Telework Inc., a virtual call center company that offers hosted call center solutions and services such as progressive dialing, inbound call center, chat, predictive dialing, and many more.

By Jennifer Gross????

Freedom TeleWork
www.freedomtelework.com

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Article Tags:
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CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP

November 08th, 2010 | Category: Hosted Call Center

CosmoCom – The Future of Contact Center Technology

Melville, NY — April 13, 2010

CosmoCom virtual contact center technology has been chosen by yet another leading VoIP service provider. CosmoCom has announced that VanillaIP, a leading UK provider of cloud based applications and telephony, has selected the CosmoCall Universe (CCU) multimedia IP contact center platform to power a full range of inbound and outbound hosted call center services.

VanillaIP is no newcomer to the hosted voice market. The company has years of experience providing IP centrex and hosted call center solutions as a white label service to UK Resellers. CosmoCom CCU will provide VanillaIP channel partners a more robust, full-featured contact center solution capable of advanced routing and much more.

The native multi-tenancy and comprehensive contact center reporting in CCU are natural fits for VanillaIP’s well-honed market strategies. End users will also benefit by having increased access to full-featured contact center capabilities on a hosted basis backed by an experienced SaaS provider like VanillaIP.

Dave Dadds, Managing Director at VanillaIP, said “The flexibility and diverse range of features inherent to the CosmoCom technology will boost the capabilities of our product offerings.” Dadds added, “Our commitment to building a market leading Unified Communications solution for our Reseller partners has been further solidified with the addition of the multimedia IP contact center platform that is CosmoCall Universe. Our Resellers will now be able to offer inbound and outbound call center services, including ‘predictive dialer on demand’ for their clients.”

Mike Adolphy, Regional Director for UK and Ireland at CosmoCom explains that “VanillaIP is a well established and proven Service Provider. They understand the hosted space within the UK and we are excited that their choice of CosmoCom will significantly broaden their unified communications offering to their customers and partners.”

VanillaIP will be showcasing their hosted contact center solutions in booth 516 at Channel Expo 2010 at the National Hall, Olympia, London from 12-13 May 2010.

About VanillaIP

VanillaIP is a provider of business grade, real-time, integrated communication solutions. Our solutions include Hosted PBX, SIP Trunking, Hosted Exchange, call centre, call recording, WAN access and fixed mobile convergence allowing Resellers to deliver truly end-to-end managed solutions. Being cloud based, we are fast, feature-rich, secure, highly available, and accessible anywhere. VanillaIP is a trading name of DRD Communications Ltd. For more information visit www.vanillaip.com

About CosmoCom

CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

Media Contact for CosmoCom:

Kathy Salt

+1 631-940-4297

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Review of Contact Center Software Hosted Predictive Dialer Systems

November 06th, 2010 | Category: Predictive Dialer

Review of Contact Center Software Hosted Predictive Dialer Systems

The primary functions within a call center is a aggregation of data control and voice related systems, There are many different dialing systems on the market today, and many of these allow the users to control the differing schedules and data recording systems, but very often they are a combination of programs and need administering constantly. This Hosted Predictive Dialer Systems is very up to date in its design and creates many benefits to the agents using the system and the people administering it. And these systems take you to the next level of predictive dialers making it indispensable in its design.

As many predictive dialers operate with VOIP gateways, PBXs digital recordings and ACDs which work in a performance based system that allows access to all these necessary tools for the modern call center. Hosted systems work with one goal in mind, and that is to enhance the overall performance of the agents that currently use these multi faceted systems on a daily basis and creating a user friendly environment for them to operate from. This one aim is crucial to your success as a customer service center which has the need for up to date communications systems to work all day every day.

The improvement of these systems is crucial to maintaining the predictive dialer goals that are a requirement of your business; simply put you must have access to the latest and most up to date equipment and systems to make the organization run smoothly and efficiently. With targets in mind for the following your systems must give the very best in performance, telemarketing campaigns, debt collection, teleprospection, and for telesales, without a good predictive dialer system you could be missing the boat, and a good system should be able to screen out the desired calls to be able to stay at the forefront of these issues.

The Hosted Predictive Dialer should and can deliver increases of up to 70% on your base productivity and this should start to pay for itself very quickly. Also the system will negotiate between differing time zones and the like, also keeping the agent on top of quotas to help them remain productive. As part of the system it should also create a do not call list for those customers you do not need to call back, as well as call blending being a strong part of the overall management tool selection.

You have the option to specify which management campaigns you wish to utilize with your system as well, this is done as an independent part of the system allowing for the criteria to be modified suiting your current campaigns. The software will only allow successful calls to be made and when it does so it utilizes the TSRs thereby maximizing the hourly talk time and there again increasing the productivity of your agents.

So you can get the idea that the Hosted Predictive Dialer systems are very much a tool to enhance your business statistics and allowing the agents to be operating more efficiently which is their function. This tool will greatly enhance the overall productivity of your organizations bottom line.

About Promero, Inc

Founded in 2001, Promero www.Promero.com has partnered with recognized global leaders to provide innovative technology, strength, stability, comprehensive consultation, implementation and support. Founded in 2001, Promero is a leading application service provider of Internet-based call center CRM and lead management software.

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New Low Cost Hosted Call Center Software Announced by Promero

November 03rd, 2010 | Category: Hosted Call Center

Pompano, FL — February 9, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Call center operations with 10-100 agents will truly benefit from this offering in terms of Cap-X, deployment with 21 days, and minimal monthly costs, ” stated Gregg Troyanowski, president of Promero. “Hosted in Promero’s state of the art data center, Promero offers SAAS [software as a service] flexible financial packages including ‘Per User

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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Hosted Call Center Industry Expert Promoted to be President of Data-Tel

November 03rd, 2010 | Category: Hosted Call Center

Hosted Call Center Industry Expert Promoted to be President of Data-Tel

Denver, CO — November 26, 2007

TouchStar, the fastest growing global call center technology provider, announces the promotion of Tiffany Kreinbrink to TouchStar’s Data-Tel and Hosted Solutions business units. This news follows last week’s announcement that TouchStar acquired direct competitor Data-Tel Info Solutions.

Kreinbrink’s prior success in growing TouchStar’s Collections and Dial on Demand business units gives TouchStar confidence in her ability to further accelerate the rapid growth of Data-Tel. Kreinbrink has over seven years of proven experience with TouchStar. Kreinbrink worked closely with the CEO of TouchStar to distinguish TouchStar as the technology solution provider of choice in the Collections industry. Kreinbrink is a graduate of Northwestern University; her degree is in Economics with minors in French and Spanish. Prior to joining TouchStar, she worked with Andersen Consulting (Accenture) as a Senior Management Information Consultant.

Kreinbrink commented: “The loyalty of Data-Tel’s customers, and a great product, fueled a high growth rate for Data-Tel. I am excited about introducing additional resources to the Data-Tel clients that they will benefit from. We will continue to develop the xSELLerator product and add value through integrations to other products and services that TouchStar offers. TouchStar intensely serves with our core value of honoring each client’s trust in choosing us. We provide exceptional customer service, we don’t point fingers, and we simply do the next right thing for our clients.”

About TouchStar

TouchStar develops and supports world class call center technology with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and offices in New York, Phoenix, Davenport, Mumbai, Manila, and Manchester. TouchStar’s fully integrated products include: inbound and outbound call center software, PSTN and VoIP telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, monitoring, quality analysis, advanced ACD & IVR, reporting, compliance management, and an IP PBX phone system. For more information, please call +1.303.338.0678, email pr @ touchstar.com, or visit http://www.touchstar.com.

Contact:

Brian Smits

TouchStar

3025 South Parker Road, Suite 925

Aurora, Colorado 80014

303.338.0678

pr @ touchstar.com

http://www.touchstar.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

November 01st, 2010 | Category: Virtual Call Center

Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

Leesburg, VA — October 26, 2010

TelStar Hosted Service, Inc., premier provider of call center service delivered from the cloud, announced today that veteran call center and business process outsourcing (BPO) executive Karen Banta has joined the company as SVP of Sales. The addition of Ms. Banta to TelStar Hosted’s seasoned management team positions the company to better serve enterprise clientele seeking on-demand call center services. Ms. Banta, whose résumé includes sales leadership positions with Microsoft, Stream International, Software Spectrum, Convergys and Echopass, brings to TelStar Hosted twenty five years of experience in the call center, BPO and voice applications market. Ms. Banta has stellar track record in consistently delivered exponential revenue growth through both direct and indirect sales channels. At TelStar Hosted, Ms. Banta will initially focus on enterprise sales and business development opportunities in the United States and Canada.

“We’re delighted to have Karen on board” said Jim Dunn, CEO, TelStar Hosted. “We have had unprecedented growth this year. Many companies with significant call center infrastructure are avoiding capital expenditure and rushing to a virtual call center environment. Karen’s leadership and proven track record with large enterprise clientele will accelerate our momentum in the call center-as-a-service market.”

Karen Banta said “TelStar Hosted has an incredibly strong call center-as-a-service offering and a unique value proposition. I am excited to join a proven management team and help build the company’s success in this high-growth market segment.”

Karen Banta

With more than two decades of sales and management experience, Karen Banta has developed a keen sense of how to sell solutions to enterprise clients. Karen has an extensive value based selling career and has consistently been a number one producer in sales. Karen has an extensive background in Business Process Outsourcing (BPO), strategic sales, and highly focused account management skills through her work with many large organizations including: Microsoft, Stream International, Software Spectrum, and Echopass. Karen has fostered and developed many large scale relationships with clients such as HP, Symantec, Real Networks, Cisco, Apple, and Avery Dennison.

About TelStar Hosted

TelStar Hosted is the leading call center-as-a-service technology provider offering virtual call center and predictive dialer capabilities via the cloud. Our offerings which resides on our shared SAS70 secure platform, allows clients to avoid large capital expenditures and pay per month with competitive long distance usage fee with full life-cycle support. Our feature rich, sophisticated call center / contact center services are deployed quickly and affordably across a distributed environment. We are service based culture with a highly motivated & skilled organization. Please visit http://www.TelStar Hosted.com.

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Data-Tel Info Solutions Announces New Hosted Agent Program

October 29th, 2010 | Category: Hosted Call Center

Mesa, AZ — July 18, 2007

Data-Tel Info Solutions announced today that their new Hosted Agent Program is now available to domestic call centers. This innovative new concept utilizes hosted call center technology with excellent English speaking agents in the Dominican Republic or Philippines to call on domestic campaigns. The most attractive aspect of Hosted Agents is it starts at per hour, which includes the Agents, Long Distance charges, Hosted platform technology and a Data-Tel country manager and staff to get your campaign up and going as quickly as possible.

Unlike traditional call center outsourcing, the Hosted Agent program requires the domestic call centers to manage their offshore agents and technology in real time. This provides managers with ultimate control over all aspects of the agents and the performance of their campaign.

“The people of the Dominican Republic have a great cultural affinity with the U.S., broad experience in telemarketing and customer service, and excellent command of the English language. They are self-motivated and very results-oriented. They have been easy to train, and they are eager to perform. We have the potential to field hundreds of agents quickly, all of whom can be monitored from anywhere in the world. The potential is endless,” said Mirla Lara, Regional Sales and Operations Director.

Data-Tel has been very pleased with the rapid development of their operations in the Dominican Republic and Philippines, allowing effective interaction with domestic U.S. managers. Due to the success in the Dominican and Philippines, Data-Tel is now looking elsewhere to develop Hosted Agent centers, particularly Costa Rica and Panama. Data-Tel also holds the resources to operate across the western hemisphere in both English and Spanish, with Italian and French available.

“With almost no overhead, reduced turnover, quality agents and a 40% rate reduction per agent, hosted call centers will quickly overtake traditional call centers and companies are taking advantage of those benefits. We’ve been aggressive in marketing our Hosted Agent concept and we feel we’re well poised to be dominant in the industry,” said Mirla Lara.

“We have been thrilled with Mirla’s progress in the Dominican Republic and we are now ready for this new hosted agent market. The business model has proven its success for the participating call centers and the sky’s the limit,” said G.L. Scott Murray, C.E.O.

About Data-Tel:

Data-Tel Info Solutions provides predictive dialing, fully blended inbound/outbound calling and many other services to the call center industry. xSELLerator, Data-Tel’s premier solution, eases communication between agents and customers by providing crystal clear VoIP voice quality, a user-friendly interface and customizable HTML scripting.

The growth of the telemarketing industry has influenced Data-Tel to adapt on an international level. Data-Tel’s new “Hosted Agent” program reduces company overhead by providing all-inclusive offshore agents and technology services at a low hourly rate.

Founded in 1991 in Mesa, AZ, Data-Tel has additional offices in Westerville, OH and Santo Domingo, Dominican Republic. Data-Tel has installed systems throughout the United States, Caribbean Islands, Australia, Canada, Philippines, Dominican Republic, Central and South America and India.

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What Are Hosted Predictive Dialer Services

October 21st, 2010 | Category: Predictive Dialer

What Are Hosted Predictive Dialer Services

A hosted predictive dialer service provides the user with a high performance automated predictive dialer on a monthly rental basis. The dialler is made ready for use, supported and secured by the service provider and then delivered to the user ready for use within a few hours. A hosted predictive dialer can significantly increase the productivity of outbound contact centre staff. The average actual agent ‘talk time’ when manually dialling is 12 minutes per hour, using a predictive dialer this increases to 44 minutes. This represents an increase in efficiency of over 300%. This equates to massive cost savings for any size outbound call centre and when you take into account an anticipated tripling of sales / leads / debt recovery depending on your type of business due to the increased agent talk time you can see why predictive dialer’s are becoming so popular.

A hosted predictive dialler service pays for itself very quickly, typically within the first month. Unlike traditional premises based diallers where significant capital expenditure was required, there is generally only a small one off set up fee and then a cost effective monthly service fee with no costly per agent software licenses required with most providers. The only other costs to consider are the actual call charges themselves which can be extremely competitive. In addition you will find some providers providing all training and unlimited telephone technical support as part of a predictive dialler package.

Other considerations to bear in mind are whether providers can provide a dedicated server, as this can provide additional security for your data, as you will not need to share a server with other clients. This can be an absolutely essential requirement when working with many financial institutions.

There are a number of other reasons why organisations could want to benefit from a hosted predictive dialer service. In addition to operating in manual (also known as preview), broadcast, ratio and predictive outbound also consider the need for full inbound and blended capabilities so agents are also able to deal with inbound enquiries at the same time.

Skills based routing, ACD, queuing and IVR can come as standard with some services along with integrated call recording if required. In addition the potential to run multiple campaigns simultaneously in different dialling modes is possible as a feature. An example of this could be if you want to call your top customers in preview mode to ensure your agent has read the latest notes whilst you are running a cold calling campaign in predictive dialer mode.

With services being entirely web based it opens up the possibility of virtual contact centre’s and agent home working. Agents don’t have to be office based, and can operate from anywhere with a reasonable internet connection. Supervisors can keep a close eye on agent activity through a live web based wall board and can even listen into and barge calls regardless of the agents location.

With the latest set us providing comprehensive historical reporting, supervisors can view in detail not only the degree of success of particular campaigns but also the performance of individuals, and allows them to understand where they may require further training.

For those organisations either still sceptical of Voice over IP or who are tied into long term ISDN contracts it is possible nowadays for services to integrate seamlessly with existing PBX / ACD. CRM applications can often be integrated with to provide screen popping of callee’s details for both in and outbound calls and in some cases can synchronise the diallers database with that of the CRM’s to negate the need for the already simple data uploading process.

Call disposition (outcome) codes are easily customisable to suit most business and most services allow for data in a number of formats to be quickly and efficiently uploaded as well as call reports exported. Do check however, that any service you consider can be forced to be fully OFCOM compliant so it is suitable whether you are calling business’s or residential numbers.

Aastra OnDemand? Introduces Free Hosted Service for SMB Call Centers; CVCC Express? Delivers Call Center Solutions for Small and Medium Businesses

October 16th, 2010 | Category: Hosted Call Center

Dallas, TX — March 5, 2007

Aastra announces a new hosted call center service offering designed for small to medium businesses. CVCC Express™ includes the most important incoming call center features of our flagship service, Centergy® Virtual Contact Center, including automated call routing, announcements, skills-based routing, real-time reporting and historical performance tracking. The product is entirely web-based, including training and provisioning, allowing agents to work from anywhere with only a phone and Internet connection. CVCC Express™ is available with no upfront cost and no monthly service charge.

“Excellent customer service should not be something only large companies can afford,” said Dana Call, Executive Vice President and General Manager of Aastra USA Inc. “Our rich history of delivering contact center solutions to major enterprises has provided us with a distinct insight into the most critical needs of call center managers. Using web-based technology we are now able to provide cost-effective solutions for companies of all sizes.” Our FREE Hosted Service offering is ideal for small to medium businesses and for small call centers within larger organizations that prefer not to invest their resources in a premises-based call center. This solution will support an unlimited number of agents and supervisors and, because the service is hosted, there is no hardware, software or infrastructure to purchase. For more information on CVCC Express visit www.aastraondemand.com/Express.

About Aastra OnDemand™

Aastra OnDemand™ is the new hosted service of Aastra USA Inc., a leader in IP communications products including IP-PBX systems, standards-based telephones, unified communications and contact center applications. Aastra OnDemand is dedicated to serving the needs of customers taking advantage of the dramatic shift toward the software as a service delivery model. With over 25 years of experience delivering PBX and contact center systems to some of the largest and most demanding companies in the world, Aastra OnDemand is now bringing that expertise to companies of all sizes.

For more information visit http://www.aastraondemand.com

Contact:

Robyn Thompson

Phone: +1.469.365.3249

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Compare Call Center Software

TouchStar’s DialonDemand Hosted Call Center Solutions Grows by 550% in 2006

Smb?s Vote for Hosted Telephony

CosmoCom Powers UK Hosted Contact Center Offering from VanillaIP

Review of Contact Center Software Hosted Predictive Dialer Systems

New Low Cost Hosted Call Center Software Announced by Promero

Hosted Call Center Industry Expert Promoted to be President of Data-Tel

Veteran Call Center Software Executive Joins TelStar Hosted as SVP of Sales

Data-Tel Info Solutions Announces New Hosted Agent Program

What Are Hosted Predictive Dialer Services

Aastra OnDemand? Introduces Free Hosted Service for SMB Call Centers; CVCC Express? Delivers Call Center Solutions for Small and Medium Businesses

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